GaryCorby ✭✭

@Gjoksi I think you're right. Thanks very much!

Onto it. Thanks for your help!

Per Gjoksi's request just contacted support. Ticket 1007478039. @Alexandru_BD The browser is Edge. The website is chess.com while setting up a verified identity. (This is an edit, in the original reply I wrongly named a coffee bean site.) Thank you very much for the response.

Thanks Mike, much appreciated.

Hi Sorin, Thanks for the reply. I've run the diagnostic and am sending it in now. Please be aware that after we discovered we couldn't do our financial work, I removed Bitdefender from both machines, so the diagnostic is not for the system as it was when broken. However, there's a twist: I was racking my brains trying to…

Discovered this morning that the same problem is preventing us from getting into our bank account management sites. And have just confirmed that removing Bitdefender completely from the system makes the problem go away. This is a Bitdefender bug.

Thanks for the reply Sorin. Yes, cache and cookies have been cleared on both Chrome and Firefox. I did a total browser reset per your suggestion and it worked -- once only! -- on Chrome. Then it went back to failing. I have also disabled Microsoft's teredo IPv6 tunneling in case that was causing problems, but no luck. One…