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  • The solution is to reduce system security by reducing the frequency of the threat updates? I dont consider this a solution. Another issue with having silent updates on is, that they arent actually even silent anyway. If there is a software update, you get a popup, but it seems to only appear when the update is already…
  • PART 2 (was too long for a single post) (Not word for word) BD Support: No there is no forced hidden scan that runs 1hr after start up BD Developer: Yes, the client contains a forced hidden scan that runs 1hr after start up to scan for log4j vulnerabilities This is unconfirmed, but it has been suggested that the forced…
  • PART 1 (was too long for a single post) Hi, sorry for not posting here for a while. I wanted to give it more time before giving an opinion on if the changes had really made an improvement or not. The quick summary is that it appears the issue has been fixed, but more detail below for those interested in more detail. As I…
  • What did I say... 1 hour and 40 mins after system up a BD scan began. 100% usage on my drives for over 10mins. Forced scan behavior just as I have been reporting since March 2022. Ill now add on drive exclusions and look for any other settings in the client that may turn this off. BD must really think that customers enjoy…
  • I uninstalled my other AV and installed BD from scratch. For the first run, I left all the settings at default and didn’t setup any exclusions so I can see the baseline behavior of the client. The only thing I did change was, to move the update period to 3hrs so it doesn’t confuse observations at the 1Hr after restart…
  • @lechiffre It is too disruptive to switch AV in the week for me when I need my computer for work and I cant deal with having to restart it or disable drives during work time. I was planning to have a try at the weekend, but I dont like that BD seems to use customers as beta testers and it is up to us to tell them how they…
  • Thanks for the update, I'll give it a go at some point. Does anyone have details on how this 'fix' has been implemented? I was told that the 'fix' would only stop the scan running multiple times, but BD intended to still scan once a day in this way. Does the 'fix' allow this scan to be disabled completely, either via the…
  • When is the new release being pushed out to customers?
  • Im glad I didnt wait and switched to another client. I was told by a developer in a private message on April 12th the fix would ship on May 4th. They couldnt even get that right. WTH is wrong with this company? Ive said it multiple times, but I'll say again: A major screw up like this should have been fixed in a hot patch,…
  • Has anyone tried this sicne the May update and how are things now? Im hestitating to reinstall this and try it out as Im getting along fine with the alterntive product Ive switched over to when BD fked this up
  • WTF? These forced scans are getting worse not better. I turned on my system this morning as as normal I hid my drives so they wouldnt be scanned when the forced 1hr scan ran. As usual it ran the scan and after that was finished i remounted my drives again. About 40mins later the scan ran again (without a system reboot…
  • Lucky I didnt get my hopes up. Restarted computer same day and 1hr after system up I get another forced scan. Is this ever going to be fixed? Can you at least release some documentation on how this scan decides if it will run or not? Is there something that prevents it from running? I would like to know so I can do that…
  • I dont want to get my hopes up, but this morning is the first time in over a month the forced scan didnt run 1hr after system startup. Cant see how the user controls the period of the scan, does it run at another time now? Where can we control this from? I cant see it in the task manager, where is it listed? Does it take…
  • I guess the big client update pushed out yesterday didnt include this fix? I let it run this morning and got 100% activity on my hard drive for over 5mins. Cant see any scheduled task that was associated with it and still nothing in the event logs that indicates what triggers this. The idea of the client changes is to make…
  • Just FYI, if you unmount a drive mid-forced scan, BD seems to have a fit and ramps up to 20% CPU. This would be a totally possible scenario, seeing as this is a stealth forced scan that a user wouldnt know about unless they read this thread. I still dont understand why the same files, that were created years ago and have…
  • Just FYI, I don’t restart my system 10 times a day. Maybe 4 or 5 would be a max for me, most often maybe 2 or 3. I don’t leave my main PC on all the time every day. I don’t think this is unusual. I switch it off and turn it back on later in the day when I might use it again. Before I worked out how to hide my drives, I was…
  • Hi Camarie, thanks for your private reply about this and your explanation that this is an additional scan which was deliberately put in place to address a vulnerability to all computers. It doesn’t explain though why this has to run 1Hr after startup and why it has to run at every startup. Even if it ran as soon as the…
  • Ive edited and uploaded my video to YouTube. I'll try to send the link to you in a private message. I dont think your design should be changed because of me. It should be changed because it is wrong. If you have a look at the video Ive uploaded, I dont see how any rational person could think this was acceptable to force on…
  • Well the scan is back to 1Hr again today, so yesterday was just a blip. I have sleep disabled on my system (Sleep = Never). Hibernate is disabled. BD email support already have my system logs and have responded that the behaviour is normal or that the logs dont contain anything - im not sure which as the responses were…
  • Yesterday we switched over to summer time where I am and this morning (next system startup) the unwanted scan ran 2Hrs after startup instead of 1 as it has been doing so up until now. This may mean that other people are seeing this scan occur 2hrs after system up depending on where they are in the world. Seems a bit weird,…
  • In case this is of any use, I have created a script which can hide your drives from the unwanted BD scans. I have posted it over on the BitDefender Reddit. You will need to go right to the end of the thread (it is quite long) as this has been going on for a while. NB: You will need some understanding of script files and…
  • You may be seeing the issue that I have reported. For me, BD scans all drives exactly 1Hr after you boot into Windows. It ignores all exceptions and scans drives set not to be scanned. Ive already been through support, provided them BD logs and they ended up telling me it was normal behaviour... Ive ended up having to hide…
  • I have managed to hide the drives from the BD scan using a script which offlines the drives with diskpart before the scan starts and then onlines them again after. Come on BD, customers should not have to do this...
  • I think BD support may have gone insane. I received a reply this morning stating 'Please note that the encountered behaviour is normal.' The scans run on drives excluded from scans within their own client - yep that sounds completely normal... Im now left with either uninstalling and pursing a refund or trying to fix this…
  • For anyone following this, I read on Reddit that BD are working on a fix for this that will be pushed out in an outdate. No ETA atm though.
  • Hi williammartin, that theory makes absolutely zero sense. I have 5 drives, your theory is that they all developed a fault at the same time? Including the solid state ones? And so instead of windows detecting the faults and attempting to fix it during a startup, BD tries to do it exactly 1hr after each system startup. Just…
  • Hi NoviceInTHX There are no tasks in my Task Scheduler with a 'last run time' that matches the last time of a scan. All the run reg entries you are talking about would see something happen at startup, not an hour later. Nobody else logs in to this system. I have never set any manual scans, so I dont think this can be a bug…
  • I’m in contact with BD support and they are investigating this. I’ve sent over BD logs of when this occurs and hopefully that will enable them to find what has gone wrong here. Even though I have the Protection > Vulnerability section of BD switched off and have added exceptions to say don’t scan any of my mechanical…
  • If you find these 10min unscheduled scans are starting exactly 1Hr after you startup your system, then you arent alone as this happens to me also. I dont have any custom scans either.
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