Mihaela M.

Hi kota, We are glad to hear that your issue has been solved. Please feel free to contact us with any additional questions or concerns. Thank you!

Hi EfeEne, I have created a ticket on your behalf and sent you instructions via email on how to start troubleshooting. Please check your email associated with your Forum account and send me the requested info. Your ticket ID is: 201104281006072 . Thank you!

Hi GillK, I have created a ticket on your behalf and sent you instructions via email on how to start troubleshooting. Please check your email associated with your Forum account and send me the requested info. Your ticket ID is: 201104281005975 . Thank you!

Hi akalamar, Sorry for the delay. In order to activate the full version of your product, please use the license key you received in the email from our partner: -> Open your installed product -> Click on 'License Info' button -> Enter your license key -> Click on 'Register Now' button For more information on the…

Hi CalMul, I sent you an email with what can we do to use your key on 4 PC. Reply me if you agree with what I have wrote you. Thank you!

Hi Fender Strat, Sorry for the delay. Try to enter your key in the configuration file '/opt/BitDefender-scanner/etc/bdscan.conf' in the section 'Key= '. Let me know if this works. Thank you!

Hi persentio, Try to do the following steps: 1. Please disable the Firewall module from BitDefender and also any Firewall you have, including the one from your Windows. When you have disabled them please try again to activate your BitDefender. * In order to turn off the Firewall module from BitDefender, please open the…

Hi cjbrobst, I answered you in THIS topic. Send me a PM with what I have requested you and I will be more than glad to help you. Thank you!

Hi Fida, Sorry for the delay. In this case I would recommend you to repair your BitDefender as follows: - Click on the START menu button; - Go to (All) Programs -> BitDefender 2011 -> choose "Repair or Remove"; - Follow the on-screen instructions and restart the computer each time you are requested to; - Register and…

Hi arthounder, Sorry for the delay. I sent you another email with a tool which can help you. Please feel free to contact us with any additional questions or concerns. Thank you!

Hi chiguy, Sorry for the delay. I have created a ticket on your behalf and sent you instructions via email on how to start troubleshooting. Please check your email associated with your Forum account and send me the requested info. Your ticket ID is 201104271012104. Thank you!

Hi Gentoonix, Sorry for the delay. Usually when you run into the a - 2002 error message it means that our update servers are in the middle of the synchronization process. When the error message is received the update validation mechanism reports this it (a newer file is available). When encountering this type of message…

Hi cgsmith, I am really sorry to hear that our product did not meet your expectations. After you reinstalled it, have you tried the solution from THIS topic ? In case you did not, I recommend you to follow that steps, even if you do not have 'fwal.pdb' in C:\Program Files\BitDefender\BitDefender 2011. Let me know what…

Hi all Sorry for the delay. @Jacks0n: In order to help you, I need you to tell me what exactly you have disabled from our product (e.g: the Real -time Protection, the AVC, the IDS, the Firewall module....) and what version of Ventrillo are you using. @cjbrobst:Could you send me a PM with a screenshot of what happens when…

Hi Tommybj, Could you tell me if your system is 32 or 64 bits, please ? Also let me know if the issue reoccurs after you follow the steps from THIS post, even if you do not have 'fwal.pdb' in C:\Program Files\BitDefender\BitDefender 2011\. Thank you!

Hi jim76, Sorry for the delay. For the issue you have I recommend you to follow the steps from the article below: http://www.bitdefender.com/site/KnowledgeBase/article/793/ Thank you!

Hi hmp, Try to put 'Wilcom' in the Exclusions list as follows: - open BitDefender - click on Options - choose Expert Mode - click on OK - select Antivirus - click on the Exclusion tab - click on the "+" sign - the BitDefender Exclusions Wizard will open - choose Exclude by file/folder path or Exclude by extenstion - click…

Hi Albertus, In order to troubleshoot the issue you contacted us, I created for you the Ticked ID:201104271009755. Please check your e-mail associated with your Forum account, follow the steps I sent you and reply me with all the information I requested you. Thank you!

Hi pokey78, Please follow the steps from the following article and come back in case the issue reoccurs: http://kb.bitdefender.com/site/KnowledgeBase/article/811/ Thank you!

Hi nicolaas, I am glad to hear that everything is working now. Please feel free to contact us with any additional questions or concerns. Have a good day!

Hi anwar339, In order to help you, I need to know the following things: - your operating system (32/64 bits); - the model of the modem you are using; - if you can see the processes in BitDefender -> Expert View -> Firewall -> Activity. Thank you!

Hi NILANDSPLACE, You should give this command as root: apt-get -f install. Thank you!

Hi faizalm, I have created a ticket on your behalf and sent you instructions via email on how to start troubleshooting. Please check your email associated with your Forum account and send me the requested info. Your ticket ID is: 201104271008666. Thank you!

Hi persentio, In case the password you are entering contains spaces or other special characters I recommend you to change it and set a new one containing only letters and/or numbers. To do this, please go to https://myaccount.bitdefender.com/site/MyAccount/login/ and login with your e-mail and password. Then go to the "My…

Hi ScottS, Sorry for the delay. In order to fix your situation I would recommend you to upgrade for FREE to BitDefender 2011. Information of how to do this are available in THIS link. In case the issue reoccurs, please feel free to post again. Thank you!

Hi eagle192, I sent you an email with the instructions you need to solve the issue you have. The Ticket ID I created for you is: 201104271008054. Thank you!

Hi BoerBull123, With pleasure. Please feel free to contact us with any additional questions or concerns. Have a good day!

Hi Epeescott, Close Firefox and launch regedit.exe (click on the Windows|Start menu and type regedit.exe). In regedit, delete the value "FFToolbar@bitdefender.com" from both Registry keys: - HKEY_LOCAL_MACHINE\SOFTWARE\Mozilla\Firefox\Extensions\ - HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Mozilla\Firefox\Extensions\ It…

Hi eagle192, After you download the file you need, there is necessary to run it and to follow the on-screen instructions. Thank you!

Hi eagle192, In order to solve the issue you have, I would recommend you to upgrade for FREE to BitDefender 2011. Before going through the upgrade process, I need to know if this new version is compatible with your system. If you want, you can send me a PM with a Screen Shot with your system configuration or just tell me…