Roxana G

Kommentare

  • Hello, Please write us at the email address bitsy@bitdefender.com and our team will gladly assist you.
  • 15 hours ago, RedsFan said: I have tried latest Trafficlight ( 3.0.6 ) and its not that good anymore, like for phishing site's it usual kicks in before smartscreen and now there is no more respons from Trafficlight.... Hello, Please provide us more details about what happens when you access a phishing site. If possible,…
  • Hello, You may upload it on a transfer link like Dropbox, Wetransfer and send us via email the download link.
  • Hello Chika, Antivirus Plus does not have a Vault and for this reason you cannot use the Vault. In order to have the Vault you need to upgrade to Internet Security or Total Security.
  • 11 hours ago, Captain Obvious said: Funny thing. I didn't get an automated reply. Are you sure "bitsy@bitdefender.com" is the correct email address I should have sent it to? Having contacted customer support for years, I've literally never seen that address until now. Usually it's "bdsupport@tickets.bitdefender.com". I can…
  • 5 hours ago, Chika said: Hello bit defender, on the 29-9-2017, I purchased one of your products( bit defender install & setup multiplatform 1 intervention). This version came with a file vault which I used regularly to access my hidden files. Because I had problem with updating the old version through your website, I went…
  • 22 hours ago, TheStranger said: I noticed recently that the Safepay window changed and looks WAY different. My Total Protection version is 2020 (I'm assuming as it updates everyday) The reason i am concerned is that the new safepay window that opens looks like it is some older version with low graphics. The icons have…
  • Hello, The situation is already acknowledged by our development team and we are working on a solution. 
  • Hello, For the moment we do not have any new public information.
    in New version Kommentar von Roxana G Oktober 2019
  • 13 hours ago, Captain Obvious said: I have sent the information. It can be downloaded from the Dropbox link. Please inform me as to what I should do next. Thank you. Hi, Please provide us the ticket number.
  • Hello, Please let us know the Bitdefender and Office build versions you have installed. Also, please update Microsoft Office and check if the issue persists.
  • Hello, Yes, we are compatible with the official version of Catalina.
  • Hello, The Startup/Automatically Launch option only configures the VPN application to run at startup. It does not set it up so that it automatically connects to a VPN server. The VPN will only reconnect automatically if you put the device in a Sleep or Hibernate state while the VPN is connected, or when connecting to an…
  • Hello thegilpins, To further investigate, please provide us a list with the running processes, the name of the game and a Support Tool log with the option "Reproduce this issue" is enabled.: -Open Windows Explorer -Navigate to C:\Program Files\Bitdefender\Bitdefender Security -Run as administrator supporttool.exe -Select…
  • Hi, If the entire Bitdefender folder is 650 Mb, then the size is normal. The size before reinstalling Bitdefender was not normal and it might have been so large because there was a log activated.
  • On 10/4/2019 at 9:29 PM, Hansoll said: You should really include Trafficlight or equivalent to your Mac product, as Kaspersky did or Make Adding it by App Store like Norton. I don't like Apple's attitude, but they warned almost two~three years to deprecate the extension gallery, and last one and half, they introduced and…
  • On 10/5/2019 at 7:35 AM, DaffyDuck said: I have had multiple instances in the past where the "Last Update Time" stops updating. That is the timestamp doesn't change for more than an hour. In that case I am not sure if the updates are still happening or if something has gone wrong. Also, is there some place where I can…
  • On 10/5/2019 at 3:13 PM, Stdik said: Has anyone encountered this issue.? Running Mojave latest build on my Macbook air, using the Apple Mail app on both the Macbook and on my iphone XR with IOS 12.4.1. Whenever the VPN is enabled I get the messages telling me that I cannot connect to my providers mail server. I'm new to…
  • Hi, @PCGamer7 Thank you for the information. We do not have an estimated time for the release of the fix yet. Please keep in mind that all reported bugs require investigation time. Since product updates are usually released once a month it may take at least 1 month until a fix is implemented in the product - this does not…
  • Hi, You may find the Bitdefender uninstall tools on our website here: https://www.bitdefender.com/uninstall
    in Uninstall Kommentar von Roxana G Oktober 2019
  • Hello Eva457, Yes, you should be able to install Windows 10 if you immunize the USB with Bitdefender.
  • Hello, Please do not open more topics with the same subject. This topic is discussed on : /index.php?/topic/81475-excessive-usage/&do=embed" style="overflow: hidden; height: 205px; max-width: 502px;">
  • On 10/3/2019 at 2:40 AM, Lew 39 said: On Sunday September 29th, I received a message that my hard drive was almost out of capacity. When I checked the Bitdefender program on my hard drive I found out that Bitdefender was using over 240 gig of file space. I called my local tech rep and we removed old logs as well as…
  • Hello @FantoMax, The update was not delivered to all users yet. When the update will be 100% released, you should be able to update on the other PC as well.
  • Hello Seips, Please send us a Support Tool log at bitsy@bitdefender.com and our team will gladly assist you: https://www.bitdefender.com/consumer/support/answer/1733/
  • Hello, We do not have this option at this moment. Thank you for your feedback. We really appreciate you taking the time to share your thoughts with us and would like to assure you that we are working around the clock to improve our products.
  • 21 hours ago, tthorsson said: Hi Roxana! I'm running Bitdefender Total Security version 23.0.11.48 on Windows 10 Home. The settings enables back both when restarting the computer and when shutting it down completely. I have tried several times. Hi, As bqpd mentioned you have an older version of Bitdefender. Please…
  • Hello, This situation has already been acknowledged by our development team. We are currently working on a fix which will be done by means of automatic update and won't require any additional action on your end. Meanwhile, please keep the faulty dll renamed, as it follows: 1. Restart Windows in safe mode as guided below:…
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