garioch7 · Defender of the month · ✭✭✭✭✭

Kommentare

  • @ddutton , Welcome to the Bitdefender Forums. The post above by @Alexandru_BD , the Forum Administrator, indicates that you need to contact Support. I hope this helps. Have a great day. Regards, Phil
  • @Jeufke , Welcome to the Bitdefender Forums. The paid version offers many more features than the free version. Personally, I use the paid version on two smartphones. Compare features and decide what is best for you. Have a great day. Regards, Phil
  • @IT_Writer , I am not an employee of Bitdefender. By design, "Exceptions" are supposed to work. I have drives, files, and folders successfully exempted on my two computers. In all, I have about 15 to 20 exceptions. All security vendors encounter issues with their software not working as intended on the millions of…
  • @IT_Writer , I have already responded to you twice. This is the third identical post from you today. May I counsel your patience? The issue is being addressed. Have a great day. Regards, Phil
    in exceptions Kommentar von garioch7 16. März
  • @IT_Writer , I responded to your identical post in the Windows, Protection, Malware, Firmware, etc. Forum. I do understand your frustration, but duplicating simultaneous identical posts across the BD Forums is not encouraged. The product is not designed to ignore user exceptions—quite the opposite. This is a bug that needs…
  • @FredetChic , I am sorry to hear that you are experiencing issues. I have two Samsung Android smartphones with Mobile Security, and I have not experienced any connectivity issues, nor have I read about them recently here unless you are referring to the App Anomaly Detection needing to be activated. That is a known issue,…
  • @Geri19 , Welcome to the Bitdefender Forums. I have two Windows 11 Pro computers. Both have VPN Premium installed as part of my Bitdefender Premium Security Licence. Could you please provide some details about how you are trying to install it? Are you using Bitdefender Central? What Bitdefender products have you purchased?…
  • @IT_Writer , Welcome to the Bitdefender Forums. This issue has intermittently plagued Bitdefender. There are recent reports of this issue again which @camarie has very recently requested be investigated. We should get an update this coming week based on how efficient @camarie usually is. Thank you for reporting the issue…
  • @Ranjethemail , Welcome to the Bitdefender Forums. I can confirm that Bitdefender Total Security gives me the same warning. Interestingly, a VirusTotal scan informs me that the site is rated "Clean" by 93 security vendors, including Bitdefender. You should report it as a "False Positive." These do occur with all security…
  • @Elaine L. Mills , Welcome to the Bitdefender Forums. The original topic is over a year old and refers to a different issue. Perhaps a Moderator will open this as a new topic for you. VirusTotal shows the link to be clean, but when I tried to access it via Chrome on a Windows 11 computer, all I got was a blank screen with…
  • @Danielow , Welcome to the Bitdefender Forums. I am not aware of reports of Bitdefender crashing Windows 11. I have that on both of my computers (Windows 11 and Bitdefender) Since you have already tried reinstalling Bitdefender, I think your next step should be to contact Bitdefender Customer Support. Chat is the fastest…
  • @Alexandru_BD , Thank you for considering my suggestion. I appreciate it. Have a great day. Regards, Phil
  • @Alexandru_BD , I am confused by your post. 🤷‍♂️ Where do we send such reports? Can you not ask them to look at the trupanion.com domain that I reported here? It would be much simpler if the user could report from within the Email Protection module or, better yet, whitelist those "False Positives," causing the automatic…
  • @Irene999, Welcome to the Bitdefender Forums. It is impossible to stop spam emails. Unsubscribing usually just informs the spammer that your email address is legitimate. That leads to more spam emails. Some paid Bitdefender products offer an Email Protection component. That BD component does not stop spam emails, but it…
  • @Charakter , Welcome to the Bitdefender Forums. Could you please provide us with more information? What email client or online email service are you using? It would also be useful to know the make and model of your computer and the Operating System details (Windows or iOS). I would be surprised if Bitdefender was blocking…
  • @DavidD1 , Welcome to Bitdefender Forums. All I can suggest is that possibly a "Repair Install" might enable you to re-add your custom scans. If that doesn't work, you should contact Support. Chat is the fastest way to reach them. Telephone support is not toll-free. You can also use email. Good luck. Please keep us posted.…
  • @UnkleG , Welcome to the Bitdefender Forums. This is a known issue, and it is under active investigation. We have to be patient until the cause is identified and fixed. I hope this helps. Have a great day. Regards, Phil
  • Thank you, @Alexandru_BD . Have a great weekend. Regards, Phil
  • @arkamthebard , Welcome to the Bitdefender Forums. I would recommend that you contact Bitdefender Consumer Support if you want to try and find a solution, but that is your choice. You took the trouble to post, so I am hoping that you are indeed looking for a solution. Have a great day. Regards, Phil
  • @Tarmo , It seems then that it is time to open a Support Ticket. Chat is the fastest way to reach them. Note that phone support is not toll-free. You can also email them. Please keep us posted. Good luck, and have a great day. Regards, Phil
  • @ceasarsplace , It is entirely up to you whether to remove the Google password manager. I use both the BD password manager and another paid product. There are no conflicts. BD Password Manager is evolving and more features are in the works to make it more competitive and easy to use. At some point in the future, I will…
  • @Alexandru_BD , Thank you for your reply. I am going to wait until I am requested to "Trust Device" again for my desktop Central Account, omit the space, and see what happens. As far as I can tell, it is just an erroneous error message caused by the space between the third and fourth digits of the Google Authenticator code…
  • @ShriekTPE , Thank you for your post. . . . but it had gone from the apps in my list too . . . Is Bitdefender installed on your computer, and if so, which product? If it is listed under Apps, you should be able to right-click it and "Open File Location." Once you have done that, you just need to right-click again, and a…
  • @Killercal , Welcome to the BD Forums. As @Gjoksi recommended to the original poster, I think you should contact Bitdefender Support. I am not sure, but @Alexandru_BD , our Forum Administrator, might also be able to provide additional information about this issue tomorrow, if you want to wait before contacting BD Support.…
  • @Alexandru_BD , Ping. I hope that I have not annoyed you. 🙏 I would appreciate clarification. I don't want anyone accessing my Central Account and wiping my devices. Have a great day. Regards, Phil
  • @pregunton , Do you have the latest version of BD: Version 27.0.30.140? There were some issues fixed with that update. If you do have that update, perhaps @Alexandru_BD has some ideas about what is happening. He did post in this topic suggesting that such cases should be reported to Support: It is night in Romania now, but…
  • @Razldazl , Thanks for sharing your "workaround." Very good. Just be sure to turn Silent auto-updates back on when you are finished with your SafePay session to maximize your protection. Hopefully, the BD development team will find a solution in the near future. Have a great day. Regards, Phil
  • @pregunton , I wonder whether you have activated Automatic Profiles under "Utilities, Profiles, Settings?" If so, please try disabling that option and see if the issue persists. I hope this helps. Have a great day. Regards, Phil
  • @technomad , Thank you for sharing the email from BD Tech Support. I am sure that @Alexandru_BD or @camarie will be able to quickly provide you with an update when they are back to work tomorrow. It is night in Romania right now. Have a great day. Regards, Phil
  • @MindfulTally , I am not experiencing the same issue. I wonder if your Bitdefender installation might be corrupted . . . It is possible that a repair install might clear the issue, so you can carry on your work uninterrupted. Before going to all that time and trouble, I wonder . . . If you have "Fast Startup" enabled,…
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