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  • Go to your order detail page after log in to digital river . You should get cancel auto renewal button. There is no cancel auto renewal button. I have sent a complaint to both digital river and bitdefender asking them for some response on how to cancel the auto renewal and they have not responded. They are truly digital…
  • Hello, This is from Digital River Customer Care page: ""How do I cancel the Auto-Renewal Service? In most cases, you can cancel the Auto-Renew Service by first locating your most recent order and clicking the "Cancel" button on the order details page. If you are having difficulty with this process, you can also contact…
  • I received an email from digitalriver mentioning autorenewal. It says if you wish to cancel the subscription then go to the link provided and enter the supplied order number. I did that and the order number cannot be found. How do I stop my subscription please? Thanks David I finally got emailed a password which is…
  • Hi - I cannot PM you the file as its over 6mb. So how can i get the file to you?
  • Hi David Welcome back. Please follow the steps explained in the article below and send me via PM the generated log file: http://forum.bitdefender.com/index.php?showtopic=29927 If you were already asked to generate the log file, disregard the message above and just post the ticket ID. Thank you. Hi - I cannot PM you the…
  • Hi David Welcome back. In your case, you don't need to install the product. Basically what you need to do is to enter the new license key in the product. Don't worry, you won't loose the days from the old license key. To register Bitdefender, follow these steps: Open the Bitdefender window. Click the License Info link at…
  • Which firewall are you refering to that you are turning off? Windows or BitDefender? I am well aware that one should never run multiple security products so prior to installing bitdefender I made sure my windows firewall and windows defender and anything else was completely disabled. The only firewall running was…
  • Hello David, The website is not lying. If you used the uninstall tool to remove BitDefender then the registration details will also be removed. If you install 2012 over the old version then the registration details will be listed. Allow me to quote: The KB article can be read below:…
  • I have 3 computers running BD Antivirus 2012. All 3 were upgraded from 2011. I did not use network with the 2011 product. Computer 1 - Server- Windows 7 Computer 2 - Regular - Windows XP Computer 3 - Regular - Windows Vista All have automatic Windows Update on and should be at the latest level. I try to add Computer 2 from…
  • Hi Emile, I've created a ticket on your behalf with ID: 201108061003779. Please check your email associated with your forum account, follow the steps and let me know if the issue is now resolved. Kind regards, Should I create a ticket? I have what is a product containing a firewall that never works until its manually…
  • Im having the same problem. Every time I start my pc (win7 64 bit) the firewall is disabled and I have to manually enable it. It used to start all the time but now for some reason it doesnt. How can I fix this please?
  • Thanks Dany, I have set it up again and it appears to be working. If there is no problem with mixing 32 and 64 bit machines then you will have to change the following article: http://kb.bitdefender.com/site/KnowledgeBase/article/792/ Cheers David
  • Thanks Dany - The email doesnt say anything about generated log files. But I did want one thing clarified - Is it true that you cannot successfully establish a home network with a mix of 64 and 32 bit Windows 7 machines? If so then this would be a major design flaw. Printer drivers can handle it, Itunes can handle it. The…
  • I am a new user and have noticed a problem with blocking websites. I have parental control turned on with all the default web control settings. My son was doing a project on buddhism. He typed buddhism into googles search engine and he keeps on getting a message saying the website was blocked by BD. How could a google…
  • I have just installed BD on three computers and so I set up a home network. Everything was fine. A day later I go into the settings of my "Server" and click on home network and it has disabled everything I did! No-one else has done it because I have a password protected everything in BD. I will manually add my other two…
  • Exactly the same thing is happening to me. I turn on remote parental control and it does not appear on the website. When you click the link at the bottom that says "i do not see all my PC accounts here", nothing happens. Also when logging on to my account, from my home page there is no link to the parental control section.…
  • Thanks, Yes, BitDefender installed but I wouldnt say with no issues. I was just trying to help. I have installed hundreds of different programs and the BitDefender install was one of the worst I have had. I really think you need to review your install program. The first thing I would do is remove the check for any newer…
  • Is the online installer required? I just downloaded the 64 bit file and ran that to install. I removed avira and comodo using control panel > programs I will send the sysdump file soon. I cannot recreate the problem as I have bit defender installed and working and I have not got the time to uninstall and reinstall it…
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