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Bitdefender Awards and Certifications: Industry Recognition
Antimalware Test Results from Leading Agencies: AV-Test, AV-Comparatives, MRG Effitas, Virus Bulletin, and more. This post is dedicated to showcasing the latest antimalware testing results conducted by various organizations. Only admin @Alexandru_BD, along with moderators @fedor, @Nunzio77, @Gjoksi, and @Flexx, have the…
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Bitdefender product updates and release notes
Bitdefender ensures the best cyber-security available on the market and offers a wealth of features designed to keep your devices safe. Upgrading to the newest version is possible without following the manual uninstall and reinstall procedure. More exactly, the new product including new features and major product…
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INFO: Bitdefender Safepay Not Allowing Access To Some Banking Websites [Latest Updates]
Hello. Anyone experiencing Bitdefender Safepay not allowing access to some banking websites (Wells Fargo Bank, Lloyds Bank, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 19, 2025: This is a known issue by now, the dev team managed to detect an incompatibility between Safepay and the…
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INFO: Bitdefender Is Corrupting Emails In Outlook And/Or Thunderbird [Latest Updates]
Hello. Anyone experiencing Bitdefender corrupting emails in Outlook and/or Thunderbird (Bitdefender converting html emails to plain text, Outlook inbox getting emails in MIME format, Outlook emails have no content, etc.) on a Windows device, here are the latest updates on the issue. Update 1 - August 14, 2025: The…
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The Bitdefender Expert Community guidelines and tips to get you started!
Our mission: Welcome to the Bitdefender Expert Community! These forums allow Bitdefender users and enthusiasts to connect with each other in order to share tips and insights, resolve issues, and discuss all things related to tech and cybersecurity. Our promise is to nurture and maintain an environment where real people can…
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Guidelines for Product features & Ideation
We are always excited to hear your suggestions and ideas about Bitdefender products and services. To ensure our product developers can use your suggestions, we have a couple of guidelines, to help you get the best out of the Product features & Ideation section: It is essential that all ideas include a user story, that is,…
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cani put my bitdefender subscription on my wifes computer as well
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HUGE number of files flagged with generic detection with new update
I just had Bitdefender quarantine a huge number of files flagged with Gen:Variant.Barys.501519, and quarantined them which completely corrupted it beyond repair. Here is the VirusTotal result for some of the files: I would report all this as false positives, except for the fact that 1) the false positive report page is…
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Bitdefender Mobile Free does not start automatically in ZTE smartphone (Android)
Hi @agozob, i had Bitdefender Mobile Free installed on a phone ZTE of a friend of mine. It installed correctly and works correctly. The status icon appears next to the clock, so it indicates that it is active. However, after rebooting or turning off/on Bitdefender Mobile Free does not start automatically and in fact the…
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Activating expired trial total security version
Hello, I had a 5pc trial total security version that expired about 10 days ago. If I buy a new 5pc licence key and activate it, Will it extend the expired licnese from date of trial or will it reset license starting date to the new activation date ? Thank you
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BD scanning unknown apps/hidden app updates?
Im getting the brief notification that BD scanned updates to hidden/unknown apps. They are showing as clean in the pop up message however, tonight it scanned an update to "storage" twice. In reviewing the app scan logs they are nowhere to be found? S21+/Android 15
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I have setup a two factor authentification, but the registered device is out-of-order.
Hi. The registered device can't be accessed anymore and I want to register a new device. But I obviously can't login anymore into my central account. (I now write from a temporary account). What can I do? Rob
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Sites are blocked but not reported as blocked in NetGear Armor Web Protection for Android
I haven't been able to access: on my Pixel 7 for quite a while. I've determined that NetGear Armor Web Protection is the culprit. After disabling it, I'm able to visit the site. I have looked everywhere in NetGear Armor, and nowhere is it listed as a blocked site. Please send me instructions on how to whitelist this site.…
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Bitdefender anti virus compatibility with Proton VPN
I had Proton VPN prior to get Bitdefender Antivirus, is it ok to use these 2 services together or is it better to use the Bitdefender VPN with Bitdefender Antivirus? Any feedback appreciated.
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Mocking Location
Hello, I'm new to Bitdefender VPN and wondering if there is an option to mock my location. I know I can change the location but this isn't the case. I mean even after changing the location, I still see some ads. I've enabled both ad blocker and anti tracker, but it seems that they are not real things! My previous…
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Microsoft RDP to another computer on local network
I am unable to connect via RDP to another computer on my network. Both computers are running Windows 11 and both have Bitdefender Total Security. If I drop both firewalls, I can connect. I have added rules and still no joy. I can get to it using a third part tool, but I have always used MS RDP as its the best. Please help…
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SecurePass for Workspace - Redirect loop on data/index
Good afternoon! I'm having a recurring issue for our users on Chrome and wanted to see if anyone else was experiencing these issues which make SecurePass unusable for the majority of my organization's users. Whenever setting up a new user for Bitdefender Securepass, users of chrome browsers experience various login errors…
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Can't Format SD Card after Immunization
Man, this is frustrating….. I stupidly let Bitdefender immunize an SD card and now, I can't delete anything from, change drive letter or even format it. It is now useless as I can find no way to remove the 'write protected' status from it. Tried a suggestion on here to change the drive letter and use Guiformat, but I can't…
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Safepay disappears or crashes
Safepay disappears in two different ways, about 1 to 2 percent of the times we use it. Sometimes it just disappears while inside Safepay and using a bank website. Sometimes we switch back to the desktop, and then Safepay is gone. Any suggestions on how to fix this or debug it further? This happens on a laptop, but never on…
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Bitdefender AV Plus and Mullvad VPN Conflicting?
I was wondering if BD is aware of a conflict between the Bitdefender software and the Mullvad VPN service, particularly when Windows starts up and loads Bitdefender and I presume authenticates the user's BD account and subscription. If connected to Mullvad, upon Windows startup the BD service will fail on Windows 11…
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'Safe' Flag In Gmail
I understand the logic for not being able to remove the 'Bitdefender Safe' label in Gmail but would it be possible to select the colour so it's not quite as 'in your face' as it is at the moment? The Dangerous or Threat prompt could still be Red and this would draw the user towards it more it would be very much more…
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I need the ability to rename my USB drive
My USB stick for DJing cannot be renamed, I want BitDefender to allow me to rename my drive as it was before, why did it do this and how I can I stop BD from doing this again.
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Bitdefender SecurePass included in Bitdefender Total Security subscription / Data loss risk ?
One part of the question is in the title but just to be sure : is Bitdenfender Secure Pass included in my Bitdefender Total Security subscription ? So far I had the two subscriptions, but I just cancelled the automatic one to SecurePass. So, this leads me to the second part, is there a risk of losing all my registered…
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Red Jasper Bracelet for Strength, Balance and Energy
When it comes to gemstones that truly connect with the heart and spirit, the Red Jasper Bracelet holds a very special place. This crystal is often known as the “stone of endurance,” helping people restore strength, energy, and a sense of inner balance in their lives. Many people in spiritual and healing communities wear it…
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Android App Lock fails to hide screen
On my Samsung Android phone, I do this... Add App XYZ to App Lock (AL) list Turn Off WiFi Select App XYZ See AL ask for pin Tap the 'o' from " o ¥ at bottom of screen View 'reduced' image of App XYZ in all its glory. Clearly App Lock has NOT prevented me seeing the 'locked' App. This might be a secure messaging app like…
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Bitdefender looout on android mobile
I am using BitDender total install across my computers/mobiles. Recently experienced a situation where Bitdender was logged automatically, between 24 and 36 hours. Tried different things, 1) cleaning Chrome cache, all the same, but after disabling Chrome on the Android, the situation has been stable, without logging out..…
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Annoying pop-ups from BitDefender every minute!
I'm becoming sooo annoyed with this: Every 60 seconds BD throws up a message: "Infected web page detected" or "Thread detected" It pops up above every screen and doesn't allow me typing as it jumps above everything else. When I check notifications I see a message like this: Infected web page detected 6 minutes ago Feature:…
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Heur.BZC.PZQ.Boxter. still active every minute when system scan says its clean and im safe
Heur.BZC.PZQ.Boxter. still active every minute when system scan says its clean and im safe. If i delete DomainAuthHost directory it comes back again, i cant find the .ps1 file responsible for powershell reinstalling it. If i take ownership of that directory it makes another called SystemResourcesAgentV2 and puts its files…
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SafePay and VPN
VPN is active on the desktop but appears inactive in Safe Pay. I have made all the settings. What should I do?
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Confused about "Immunise USB:" notification every time I put my USB card into my computer
I always click on the option, but it does not seem to have any effect. Each time the same message pops up! Some background info. I have one USB card I use for results from a medical device. This has a large number of very small data files but no executable files. I don't want it scanned each time I put it into the computer…
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Auto updates are not happening/ Anyone else?
About a month ago, the auto updates to my antivirus programs stopped happening, so I started getting warnings from Windows security that my antivirus signatures are out of date. I can manually update them and that works fine but that's not how its supposed to work. Anyone else having this issue? Windows 11 24H2 Bitdefender…
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Safepay does not interact with Bitdefender VPN
I am reopening this issue, as I thought the problem had been resolved by a software upgrade. I use Safepay for all my online transactions, and it's important that I can be sure it works as intended. The problem essentially appeared when I activated many of the VPN options (almost all of them). For example, the option to…
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New AI Threat and No solution yet
New Threat Category: Conversational Manipulation AI (CMAI) - Detection Request Executive Summary I'm proposing BitDefender develop detection capabilities for a new class of threats: AI systems that employ systematic conversational manipulation. Unlike traditional malware that attacks systems, these threats attack human…
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Secure Pass will not work with latest Firefox
Ever since the most recent update to Firefox (to 142.0.1) I can't access the vault or login. To my knowledge, it's fine with other browsers, but Firefox is a disaster. I tried a week or so ago to report this in the extension manager, but nothing has been done. It still just flashes on the screen. I tried to get a…
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Uninstalled due to constant nagging
I tried the free version of Bitdefender for a few months, but the popups are incredibly annoying and I don't see a way to turn them off, so I've uninstalled it. I understand that there are actual people making this product that need to be paid, but nagging customers to death with incessant notifications is not the way to…
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didnt get activation code or email after buying
hi! i just bought the cheapest bitdefender option and i didnt get any sort of activation code or anything like it says i need. i thought since i registered with my email it would just… use my email to connect it but apparently not. i have proof that i bought it i have the charge on my card if you need screenshot proof but…