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Technical Support - Please Respond!
Would someone from the technical support team PLEASE respond to my email regarding Ticket ID:200903091002449. It has been over a week and I have had no response. Getting pretty miffed!
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I Can Not Connect To The Internet Any More!
I just bought bitdefender total security and not happy... not only did my ram rise to 200mb more but I can not connect to the INTERNET! I use wireless router connection and I do not understand why I can not connect...
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Experience, Ineffective In Bitdefender Internet Security 2009
Hello everyone I hope to correct this imbalance, which I photographed as the proxy in browser is weakening and security feature A weak point in the presence of BitDefender 2009 proxy As these words: -- BitDefender 2009 This web page has been blocked by BitDefender Antivirus Real-time Protection! The blocked web page…
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Problems After Updating To V 12.0.12
I have Bitdefender Internet Security 2009 12.0.11 installed .When I upgraded to v 12.0.12 after rebooting the system tray icon has disappeared and the Antispam settings are greyed out and can't be used. I then removed v 12.0.12 and reverted back to v 12.0.11 and everything works fine again.Has anybody else had this…
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Smitfraudfix.exe - Detection
G'Day Folks, Seems on my latest scan of the workstation, they are comming up with previously undetected infections of various types. The problem now is that some of these BDTS 2009 just deletes, which makes it difficult to retrieve and submit them. However I will attempt to do so from possible backups we may have. On file…
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System Tasks Don't Display
I'm using 2009 BitDefender Anti Virus software. In Advanced View, clicking on AntiVirus on the left of the window and then Virus Scan at the top of the window, System Tasks is collapsed with no options (Deep Scan, Full Scan or Quick Scan) displayed below it. I have called Bitdefender and was disconnected, I've chatted…
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Hey Bitdefender, Here's A Boatload Of Debugging Info For The "license Expired Every Night" Bug You K
Hello BitDefender. Like many others, I've had the recurring problem of expiring license keys every night for 4 days. I've debugged this problem extensively, posted factual results on two threads, and written an entire blog entry on the debugging process AND RESULTS THAT WILL CERTAINLY HELP YOU FIX THIS PROBLEM. I am…
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Scan Activity Bar Always Show At Boot Up
Since a couple of days (after a recent update), the Scan Activity Bar always shows during boot up; despite the fact that it is disabled in the Settings. Changing the setting on/off (with/without reboot) did not solve this. Not a big deal since it can quickly be removed; rather annoying...
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Seccenter Takes 2 Minutes To Load
Since I upgraded to 2009, it takes about 2-3 minutes before everything is fully loaded. I noticed that, once seccenter.exe appears in the process list, other processes quickly load thereafter (like my Zonealarm client, Ashampoo uninstaller, etc). Note that I have quite a few services set to manual/disabled since my home…
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Bd 09 Freeze
I upgraded from BD 08 to BD 09. Ever since the upgrade BitDefender will not complete a deep scan or an update. I'm running Vista Home Premium. Any assistance would be appreciated.
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Detection Of Osxpui.dll In Windows\system32 Folder ? False Positive
G'Day Folks, I get the feeling that we are making programming errors in the detection codes in BDIS / BDTS 2009 etc. I just got one EE.exe cleared and now for no reason BDTS suddenly blocks and deletes the osxpui.dll file in the C:\WINDOWS\system32 folder. Details of this file are: File Name : osxpui.dll File Size :…
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Show Log Button Still Not Working
When i select the "Show Log" button in any of my performed task windows nothing happens. No log appears. No window opens. No message of explanation or error. The only evidence i notice is if I have my task manager open to view running processes I see Windows Explorer process (explorer.exe) open and close. There is no…
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Bitdefender Internet Security 2009 Keeps Starting Full System Scan Outside Schedule
I'm very fond of BitDefender, and have been using it for some time now. However, on my laptop it has begun to initiate the Full System Scan approximately once per minute. There is no schedule set up for a FSS in the first place, as I have it configured to perform a Deep System Scan once per day at 11pm. I am perplexed by…
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How Long?
I just bought BitDefender Internet Security 2009 and I'm wondering how long it takes to install? It's been sitting on "Rolling Back Action:" for like ten minutes. I have vista, my laptop is only about eight months old, and I've taken off all other firewall and anti-virus programs I used to have. So does anyone know how…
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No Longer Protecting
I just got a call from the business I do tech support for and was told two computers are saying that Bit Defender is no longer protecting them. I'll go in today to try to learn what may be going on but our license is valid on those machines for another year and a half. Any clues why they would all of a sudden say it's not…
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Configuring Identity Control
This is actually a pre-install question. I just downloaded BD-AV 2009 at work and going to install when I get home. Been reading the install PDF, when it comes to any DETAILS about Identity Control, there're ain't any I would like to protect my credit cards, BUT..... I am a heavy online shopper, especially at Amazon. So if…
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Bitdefender Services Are Not Responding
My BitDefender services are not responding. It says "The BitDefender security service (vsserv.exe) is unavailable at the moment. Please restart your computer. I've had to do this for like a week straight now everyday, its getting really annoying. Please HELP!!!. I'm running windows vista home professional 32-bit and…
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Bd Is 2009 & Windows Live Mail
Hi, does anyone know if BD IS 2009 (antispam) works with Windows Live Mail, or perhaps someone at BD could tell me if they plan to incorporate it in its antispam module soon?
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Bitdefender Toolbar (internet Security 2009) On Internet Explorer 7 Prevent Download Attachment From
Computer Specs: VAIO VGC-JS51G Intel Core2 Duo Processor E7200 (2.53GHz) Windows Vista Home Premium Memory 2GB HDD 320GB Internet Explorer 7 After i installed Internet Security 2009, i cannot download any attachment from GMail (only GMail, no problem with other email accounts such as Yahoo). Then i go to Enable or Disable…
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Total Security 2009 Issues On Vista 64bit
Vista Business 64 bit SP1. BitDefender Total Security 2009 retail. There are a number of issues with this product. It is just a disappointment. Here are the list: - The software causes my Lenovo Thinkpad T400 blue screened a couple of times. The error message said it was due to a BitDefender driver (BDFTDIF.SYS). A message…
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Bitdefender And Acronis
See the old thread, apparently no longer able to be replied to: http://forum.bitdefender.com/index.php?showtopic=2075 I had, because of this issue, run away to Zone Alarm Internet Security Suite (ISS) 2008. Now its 2009, and my subscription with them will be up in 30 days. The question I am considering is: do I come back…
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Random Lockups With Is 2009 Udgrade From Is 2008
Thought this was resolved. Original thread http://forum.bitdefender.com/index.php?showtopic=12523 But the problem recently returned after completing a scan. By setting the antivirus to permissive it seems to be working again, but I did not have to do that before. Was there a BD update that may have reset something?
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Bdts And Bdis 2009 Detection Error - False Positive ?
G'Day Folks, I did send in (reported / sent) the ee.exe file which is the program from RobinHood Software - Evidence Eliminator (ee.exe) which BD suggests as being infected with the Gen:Trojan.Heur.VB.0453ACECEC. This started on the 2 April, my time AEST and with the time variation would have been the 1st of April = April…
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How To Quarantine/remove Files
Hello everyone, I have to start with the disclaimer that I am almost iliterate when it comes to computers So, after first scan with BitDefender 2009, the log entry shows 3647 items unresolved (due to being password protected). I checked the entries in the log, and the files seem to be remnants of Adware removal program…
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BitDefender Unusually High Cpu Usage On Quad Core
Hi im running total security 2009 on Vista x64, with a q6600 processor. Today i have noticed that a random core is running at 100% usage constantly. this happens about a minute after boot with just some light web browsing. I have checked the processes under task manager and vsserv.exe is using 25% cpu constantly even the…
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Total Confusion And A Lost Supporter
I just fired off a message to someone in 'sales' via the BitDefender website, which was horribly user-unfriendly. It really had me going in circles. The verification code was more difficult than it needed to be (taking 5 goes to get it right), and that was after I struggled mightily just to find somewhere where I could…
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Bd Crash At Startup
Hi, I am having the exact same problem as described by all users in this thread: http://forum.bitdefender.com/index.php?sho...20cras&st=0 BD crashes at windows boot and give this message: BitDefender Threat Scanner: BitDefender encountered problems while processing the files below: D:…
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Bitdefender Problem! - Freezes On Profile Load ....
Hi, I posted on 3 April 2009 with no reply. Please look into this and assist me as it's not very amusing begging for assistance! Previous post: http://forum.bitdefender.com/index.php?showtopic=12431 Quoted: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I'm having the same problems. All worked fine then my…
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Total Security 2009 Update Errors
I just got Bitdefender total security 2009. However I'm unable to get automatic updates. I get the error message "HTTP 404 error has occured". I was reading other forum posts and I changed the primary server to http://upgrade1.bitdefender.com. Don't know if I typed URL here correctly, but you get the idea. I also tried…
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Outllook Mail Problem
Hi, I installed BD!S 2009 in my laptop (Windos XP).When I send mail from outllook,then simulteniously 4-5 same mails gets to receiver end. If I uninstall bitdefender then only one mail received as receiver end. How can I solve this problem? Please help. Thanks