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Bitdefender Backup
I previously had Total Security 2009 installed on my PC. During this time I performed a backup (to CDs) of a lot of data and files, using the Bitdefender backup feature. I would now like to access the backup files - however I have already deleted the Bitdefender program, as I found it was using far to much of the resources…
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Had Problems When Trying The Online Scan
I was using the online scanner, and it got stuck when updating. It just hung until i had to close Windows. Does anyone know of any malware that would cause it to hang like that? Is there any other methods i can try to get it to work?
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Install To Windows 7 Is Slowing My Laptop
I recently installed Bitdefender Internet Security 2009, to my new Windows 7 laptop. I installed it using the auto start-up wizard when inserting the disc into my laptop. It installed fine, but my computer continued to go into non-responce mode, and my computer became very slow. I have recently restored my computer to an…
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Bitdefender Firewall Ndis Filter Miniport
Hi there, this my first topic for me in this forum, My vista is asking me to add new hardware "bitdefender firewall ndis filter miniport" and as I don't have THE DRIVER it ends with usuall message " windows cannot install driver for this device: bitdefender firewall ndis filter miniport" and it is disabling many devices as…
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Uploading Problems
I am having trouble uploading...I am using BookSmart software to create photo books, then I upload them to Blurb.com to order. Since purchasing BitDefender, it will not let me. How do I allow my computer to do this? PLEASE HELP!!!
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Bitdefender Firewall Tdi Blocked By Windows 7
I just recently upgraded the OS on my netbook to Windows 7 and I am getting the following message when the system boot_s up: "BitDefender Firewall TDI filter driver has one or more drivers that are incompatible......blah, blah blah" I am running BD GameSafe. Is this fixable or is there a way to upgrade my GameSafe to BD…
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Installation Bitdefender On Home Server
My Acer Home Server was delivered with McAfee firewall and anti-virussoftware. (How) can I use Bitdefender instead? I use bitdefender on my other computers and I prefer to have my Home Server in Bitdefender's Home Network. In Home Server you cannot access a configuration screen as usual to delete McAfee or to add…
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Bitdefender (conficker) Deployment Tool
Hi! I have been trying your conficker cleanup deployment tool, and I don't understand if "The operation completed successfully." means that the remote computer has been cleaned successfully, or only that the utility has finished running (but the remote computer might still be infected for some reason). Thanks. C.
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[solved] Licence Upgrade?
Hi all I bought a licence last yr (dec) and is coming up for renewal. Would I have to purchase another copy of BD? or is there an upgrade option?
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Trojan.gadja.infected.a
I have bitdefender 2009 however my home computer has become infected with the above virus. Bitdefender hasn't been able to remove or quaratine the virus although it seems to stop it from accessing certain files. Unfortunately the virus seems to have installed a fake anti-virus that makes life very annoying. How do I get…
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Desktop Icons Have Disappeared
All my desktop icons have disappeared. A scan found a few viruses and deleted them, except for one. Also, the PC's is making a constant loud noise since the infection? I have the following files for you to review but I am unable to upload them via this forum; BDFileInfo.log, BDRegNode.reg & 1256103975_1_02.xml.
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Antispam Disabled Message
I am running BD 2009, and Win XP, on a desktop and also on a laptop. This morning when we logged on on the desktop, we got a message saying BD Antispam disabled (I don't know the exact wording as my wife was the one who saw the message). When I looked at the BD Online Security, it said that Antispam was not being…
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No Product Key
Hi, I have been trying to get to talk to someone on the chat thing to no avail. I am looking for help with what to do about finding out the product key for my programme. I had registered it, and threw the box out (which incidentally had the product key on it) and then not long after had to reboot my computer. Needless to…
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Auto Renewal
How do I stop auto renewal? I do not want a renewal automatically charged to my credit card.
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Win Xp Bsod
for the last one/two week(s) whenever i start downloading anything with programs like UTorrent or Emule, i've been having blue screen of deaths. at first i thought it was hardware problem, but after removing bitdefender internet security 2009 from my computer, blue screen problem got fixed. i was also having blue screens…
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No Action Can Be Taken
I've got a problem with bitdefender that can't take any action regarding a trojan that's on my system. It detected the trojan but disinfecting failed, move to quarentine failed and then delete option also failed and then no action was taken. How do I get this trojan of my system? Please help. This is the files that was…
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Enabling Cookies
Hi, I have bit defender total security installed on my computer. I have set it up so that I get warnings when an website tries to store cookies. And i selected No on one travel site and now the site does not work properly. How can I get Bit defender to remove that rule and allow cookies for this site? thanks in advance.
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Bitdefender Av 2009 - File Zone Monitor Only Shows Red X
For the last couple of days, my File Zone file scan activity monitor only shows a red X, no file activity. In the past, all I had to do was reboot my computer and the File Zone would return to normal, once again showing the product scan activity, but a reboot makes no difference this time. I have removed the check from the…
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System Task Gone Help Me
I'm using 2009 BitDefender Anti Virus software. In Advanced View, clicking on AntiVirus on the left of the window and then Virus Scan at the top of the window, System Tasks is collapsed with no options (Deep Scan, Full Scan or Quick Scan) displayed below it.
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2009 Bd Won't Le Me Login To Mega Manager
Hi, I just installed BD2009, and when i try to use mega manager, I just couldn't login. I tried with my other computer without BD2009. I can easily login to mega manager. I want to know why. Is BD blocked the port for mega manager?
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Bd Backup File Types?
Hello, I need to know what file types Bit Defender uses for (local) backups? I am in the midst of a messy data recovery, I don't have BD installed right now, and I'm trying to figure out if these files belong to it? Alternatively, if anyone recognizes .esb and .esc file types (associated with backups of some kind), I can't…
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My Key Is Invalid
I'm the Bitdefender 2009 user, I have Internet Security. My key should be valid still for 3 months. But on Saturday an error appeared: "Your key is invalid" It is strange but my friend has the same problem with its own key (He is Total Security2009 user). His key should also be valid still for 3 months what's going on?
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Cuteftp Freezes If Firewall Enabled
I've found that CuteFTP freezes up at the splash screen when the Firewall is enabled. I added CuteFTP to the Whitelist for the Firewall, but it still refuses to let the program open. I tried changing some settings here and there, and it didn't work. Can anyone help, please? Thank you.
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[reopened] Trojan.generic.cj.abrz
Hi, BitDefender antivirus warned me today with regard to trojan.generic.cj.abrz It said its location was hxliqib.exe I have not been able to find info about this critter and on how to remove this trojan. Can you direct me please? Kind regards, Capt. Mike
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Wireless Printer Only Prints When Firewall Is Disabled...
Hello, I have a Canon MP620. I have it setup on our wireless setup. When i try to print to it when the firewall is on, it won't print. So then I have to go in and uncheck "firewall" temporarily for 5 minutes. and it prints fine... Now I called Canon and asked them what exceptions that I should add so it can print with the…
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[solved] Help With Reinstall
I bought Bitdefender internet 2009 and i was having troubles with my pc ( not related to bitdefender ) so i reformatted my pc and lost bitdefender. When i go to my bitdefender site to try and redownload it ( it says i still have 224 days left ) it always takes me to a page asking if i want bit defneder 2010. how do i get…
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[solved] Urgent - Java Error After Firewall Rules Reset
After I reset my firewall rules I can't get access to the data in my stock trading software. What rule do I need to add for the java engine to work? I've had this problem before after rules reset, why doesn't Bitdefender allow such connections by default?
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Bdis2009 Firewall Conflit With New Windows Live Messenger
Hello, since the installation on the new Windows Live Messenger I must disable the BD Firewall to have access to Live Messenger server despite the fact that all rules show "Allow" Recommendations? Thanks in advance. BTW I cannot upload files any more so I contact you
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Bis2009 Expired Despite 60+ Days
Since BIS2009 refused to scan my laptop I reinstalled it. I still have 68 days left of my subscription but am told the key license has expired. My subscription is valid for 3 PCs and I have it on my desktop and laptop. How do I get back the 68 days? Please help. My email: robin_gomes@yahoo.co.uk
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Uninstall/reinstall
I am about to uninstall BDIS 2009 so that I can install BDIS 2010. What is the best to assure complete removal -- using the Windows uninstaller (actually, I have been using Revo Uninstaller rather than the Windows) or BitDefender's uninstall tool? And are there different uninstall tools for the various versions or does one…