Registration — Expert Community https://community.bitdefender.com/en/ Thu, 03 Oct 2024 23:16:16 +0000 en Registration — Expert Community Lost Product Key https://community.bitdefender.com/en/discussion/32930/lost-product-key Mon, 19 Mar 2012 14:11:42 +0000 Registration mdmcalhoun 32930@/en/discussions I just rebooted windows 7 on my pc from linux and my family bought a 3pc license. I've had it previously installed on my laptop before i switched from windows 7 to linux. Now when i log into my account I can not find a place to redownload the software. The license key located with the disk is at home (im at college) and my parents have no idea where it is .... -,-

is there anyway to get it redownloaded?

Matt

]]> Windows Reinstall ... reactivation, How To? https://community.bitdefender.com/en/discussion/27445/windows-reinstall-reactivation-how-to Thu, 07 Jul 2011 17:03:07 +0000 Registration alphacent 27445@/en/discussions The other thread is closed and it didn't go into much detail.

I have bought a 3 PC license. One is already used in another PC. On my PC I have installed and registered Antivirus pro 2011 . But i need to reformat my disk.

How do i reuse my already activated license after the reinstall? Do i just type in the same license number i used the first time, when prompted during the install process?

Will that use up the one remaining license?

thanks

]]> two e-mail addresses want communication on one only https://community.bitdefender.com/en/discussion/83274/two-e-mail-addresses-want-communication-on-one-only Sun, 01 Nov 2020 13:12:07 +0000 Registration LorraineMLindsay 83274@/en/discussions Hello,

I have two e-mail accounts. I used the lesser-used one to register with Bitdefender, and it's a pain in the tushy to have to remember to go there once in a while to look for messages. When I tried to switch notification e-mails, it said the one I entered was already in use - YES, because it's MINE and I told you about it when I registered (tho I don't remember why I gave it to them at the time). How do I get B. to switch over to the account I use more frequently?

]]> False warnings, then wrong license https://community.bitdefender.com/en/discussion/82848/false-warnings-then-wrong-license Thu, 10 Sep 2020 16:48:41 +0000 Registration Shawn85206 82848@/en/discussions I've used Bitdefender for several years and there is ONE THING that I find very annoying. Last year I had a license for ten devices. This year I started receiving the doomsday emails, your product is about to expire, "Danger Will Robinson...DANGER!".

So I decided to stop ignoring the annoying emails and renew a few weeks early...the problem is, despite Bitdefender reaching out to ME...they did not offer the correct renewal, a 5 device license was all that was offered, so I grabbed it. Then...to add insult to injury, I get a message saying I was setup to auto renew and did not need to do it myself, so they needed to cancel my auto renewal.

Come on folks, pardon my French but, "get your shit together!" If I don't need to renew on my own because of auto renewal, then don't bother me with pointless and ultimately irritating doomsday emails! Also, don't IGNORE the fact that I'm protecting 10 devices and only offer to sell me a license for 5 devices. This really makes you look like you do not have a clue about me as a customer. If I filled out a survey today that asked if, on a scale of 1-10, I though Bitdefender cared about me as a customer, you'd receive a 1 out of 10. It's obvious you do not.

I'm going to drop a reminder in my calendar for this time next year. If I start getting the fake, ""Your AV is about to expire and you need to renew" warnings, I'm going to take some time and decide if Bitdefender is still my best security option. Because I like your product, I have not bothered doing this for the last couple years. Your actions this year have made me reexamine my trust in you.

]]> Continued Email Spam From Avangate https://community.bitdefender.com/en/discussion/52135/continued-email-spam-from-avangate Thu, 13 Feb 2014 12:53:01 +0000 Registration g4r37h 52135@/en/discussions I've just received a FOURTH email from Avangate telling me my subscription to BitDefender is about to expire and that I need to purchase a product renewal.

They're all about a week apart, and I have replied to each and every one of them - AND emailed customer support - and asked that they stop emailing me because as described on my blog (http://www.gareth-jones.co.uk/2013/08/28/b...rs-pop-up-spam/) I have no intention of renewing and have already purchased a much better product elsewhere.

Could someone please see to it that I receive no further communications from either Avangate or BitDefender?

Thanks

]]> Refund Not Processed https://community.bitdefender.com/en/discussion/51952/refund-not-processed Mon, 03 Feb 2014 07:40:55 +0000 Registration subhajit.sadhu 51952@/en/discussions I raised two ticket for cancellation of the auto renewal but its still not processed. Please see this into priority and refund my money ASAP.

I was having two accounts and so I raised 2 tickets as the money was deducted for auto renewal of both the accounts.

Plz refund my money ASAP.

Ticket numbers:

1. 2014020206050001

2. 2014020211160001

Please acknowledge this and help me in this regard.

Thanks

]]> Registration License Key Has Expired https://community.bitdefender.com/en/discussion/45225/registration-license-key-has-expired Sat, 18 May 2013 09:32:24 +0000 Registration bjerre 45225@/en/discussions I have just (18/5) renewed my license key for BitDefender Total Security 2011 and have received the following email-confirmation:

"Your license key has been extended (<existing license key>)"

However when I try to register and enter the <existing license key> (the only one I have), I get the following error:

"The License key you have entered is currently used in the product. You cannot register the product twice with the same key.".

Is it necessary to register again, or will the product automatically detect that the license key is extended?

Best regards,

Jakob Bjerre Jensen

]]> About To Expire But Don't Want 2012 Or 2013 https://community.bitdefender.com/en/discussion/38684/about-to-expire-but-dont-want-2012-or-2013 Sat, 20 Oct 2012 09:04:01 +0000 Registration soopytwist 38684@/en/discussions So I have 45 days left (crikey, where did that 350 days go?!) of my license of Internet Security 2011. I tried out 2012 and hated it. No scan activity bar, a UI for ****** and system slow down - no thanks. 2013 is probably equally as bad so I'd prefer to stick with 2011 thank you very much. It works, it works fantastically well so why "fix" something that isn't broke?

I want to renew my license but keep 2011, i.e I want to just buy a new license and not have to waste time installing 2012/2013 only to then uninstall it and reinstall 2011 again just to make use of my new license. So can I do this? Keep 2011 installed and just buy a new license?

And please, Bitdefender: bring back the 2011 UI and scan activity bar for 2014, or you and me are finished and I'm off to use someone else's software before you cancel support for 2011.

]]> Need To Update Email Address https://community.bitdefender.com/en/discussion/38861/need-to-update-email-address Fri, 26 Oct 2012 18:09:26 +0000 Registration BrianL 38861@/en/discussions Hello,

In need of some help. I installed this on a laptop for an elderly friend of my mothers, but when I asked her for her email address she didn't give me the incorrect one. She is new to computers and wasn't really sure what the correct address was.

Now I can't find a way to make the change to the correct address.

I can provide the current information and what I need it changed to as well.

Help Please, we need to complete the activation before the window closes!!

]]> Sold Licence Already Activated? https://community.bitdefender.com/en/discussion/38521/sold-licence-already-activated Fri, 12 Oct 2012 16:52:21 +0000 Registration Nera 38521@/en/discussions Hi,

I have assisted my friend to choose BD as protection for his laptop. This was in 2011 so he bought BD Total Sec 2011. These days license expired, so he bought Total Sec 2012 license.

PROBLEM: New licence was entered at 2011 version, and system acceped... But instead 365 days it shows that license expires in 291 day. I'm almost sure that serial was activated before he sold license to my friend... Explanation from computer shop guy was that is problem is with 2011 version and that we should install 2012 first, then enter new serial number. So my question is: Did you guys have similar situation? I suspect of fraud in this case but I have to be sure before I go for action.

thanks

]]> How Does One Get A Refund As Product Has Not Worked. https://community.bitdefender.com/en/discussion/38500/how-does-one-get-a-refund-as-product-has-not-worked Thu, 11 Oct 2012 22:58:12 +0000 Registration naenyc 38500@/en/discussions I planned on switching from Avast to Bitdefender for that little bit more security.

However it has been a dismal failure, poor support, no response from debug log submittal, and attempts by support to have me debug your product.

I've even referred them to your own threads for one of the myriad problems:

http://forum.bitdefender.com/index.php?showtopic=35932

It didn't work out, but even though I've attempted to contact your company and avangate three times, I've yet to hear a response.

It would seem that you would prefer not to have negative reviews out there, so please direct me to the proper department.

Thank You

]]> Lost The Renewel Code I Just Purchased...... https://community.bitdefender.com/en/discussion/37368/lost-the-renewel-code-i-just-purchased Sat, 01 Sep 2012 03:56:51 +0000 Registration waynelang2001 37368@/en/discussions Hi all,

I renewed my product ( bitdefender antivirus pro 2011 ) but made a mistake in the email address. I actually sent it to an address that I dont have. I put hotmail instead of gmail. Could some please advise me as to how i can get the new code. My current product will expire in 10 days so i need it badly. I also dont want to pay again for a new code now as I already paid for the one i sent to the wrong email, Any help would be great from anyone.

Regards,

wayne langley

]]> Bd Internet Security 2009 Key -> Exchange Possible ? https://community.bitdefender.com/en/discussion/37261/bd-internet-security-2009-key-exchange-possible Wed, 29 Aug 2012 09:03:37 +0000 Registration ronneke002 37261@/en/discussions Hi,

After cleaning up my room i found an original BD internet security 2009 key (2 years and for 3 PC's). I am running BD total security 2011 and have +/- 300 days left. Is it possible to exchange the key for a total security 2011 key ?

Greetings Ronny G.

]]> [resolved] How Do I Delete My Account? https://community.bitdefender.com/en/discussion/36869/resolved-how-do-i-delete-my-account Wed, 15 Aug 2012 09:00:27 +0000 Registration BitDefenderForumUser 36869@/en/discussions I have not used this product or forum in years, but I got an email from it this morning. How do I completely delete my forum account? I have removed all personal information and put in a fake email account that will disappear soon, but I would feel better if the account was completely deleted. I can't find an option to delete my account. How do I do it? Thanks.

]]> How Can I Buy A Bitdefender 2011 Key ? Not 2013? https://community.bitdefender.com/en/discussion/36228/how-can-i-buy-a-bitdefender-2011-key-not-2013 Thu, 26 Jul 2012 05:45:59 +0000 Registration Adel92 36228@/en/discussions hi all,

How can i buy a bitdefender 2011 key ? not 2013?

thanks :)

]]> Bitdefender Internet Security Email Or Password Wrong https://community.bitdefender.com/en/discussion/36004/bitdefender-internet-security-email-or-password-wrong Thu, 19 Jul 2012 08:45:02 +0000 Registration windowsfaq 36004@/en/discussions I buy a bitdefender internet security 2011.

Remove it from pc because i have a virus but now i dont cant download bis201 (bitdefender internet security 2011)

I download 2012 version logged in that works, with 313 day remainnig, but i must complete regestration with emai and password.

Password that i losted i create a new password but i cant get trough regestration completing then he sais: ''email adress or password are wrong please try again'' :huh:

Must i activate the new password??

But i can login with my current emailadress and new password on bitdefender site.

What doing worng?

Ps: where can i download bitdefender internet security 2011?

]]> Register My Bd 2011 Back https://community.bitdefender.com/en/discussion/33918/register-my-bd-2011-back Sun, 06 May 2012 21:42:05 +0000 Registration sanhuang 33918@/en/discussions Hi Guys,

I did a rollback of my laptop and when reinstalling BD 2011 it tells me:

The license key you have entered is currently used in the product. You cannot register the product twice with the same key.

How do I get around this problem? thanx

]]> License Key Used Twice On Rolled Back Machine https://community.bitdefender.com/en/discussion/32727/license-key-used-twice-on-rolled-back-machine Fri, 09 Mar 2012 00:40:43 +0000 Registration george_vg 32727@/en/discussions Hi Guys,

I did a rollback of my laptop and when reinstalling BD 2011 it tells me:

The license key you have entered is currently used in the product. You cannot register the product twice with the same key.

I have a 3 PC license, of which only 1 is used, with 132 days left. How do I get around this problem?

Ciao

George

]]> Bitdefender Registration Key Info Required https://community.bitdefender.com/en/discussion/32875/bitdefender-registration-key-info-required Fri, 16 Mar 2012 09:05:04 +0000 Registration coolcool1227 32875@/en/discussions I've won Bitdefender Total Security key for one year during Beta Campaign of BD TS 2011 AVC Ver3 last May, but didn't activate or use it. Today when I add this key to "My products" on "my.bitdefender.com" , it shows that it will expires in 64 days. Why?

]]> Bitdefender Total Security 2012 https://community.bitdefender.com/en/discussion/32512/bitdefender-total-security-2012 Tue, 28 Feb 2012 03:57:23 +0000 Registration GodforSaken 32512@/en/discussions Hello all,

I was just wondering if i purchase the 3 year license product "Bitdefender Total Security 2012" will i be able to use it for the coming new versions lets say Bitdefender Total Security 2013 & 2014?

Thanks in advance

]]> Renew Bitdefender Av From 3pc To 5pc https://community.bitdefender.com/en/discussion/32302/renew-bitdefender-av-from-3pc-to-5pc Wed, 15 Feb 2012 09:43:32 +0000 Registration Lachris 32302@/en/discussions Hi Bitdefender,

My 3PCs key for Bitdefender Anti-virus is about to run out in 25 days - and I would like to renew it to 5PCs.

So my question is, are the 25 days in any way carried over? Or should I just wait to the 3PCs key expire?

Thank you in advance

Lachris

]]> Issue With 2012 Registration Key https://community.bitdefender.com/en/discussion/32026/issue-with-2012-registration-key Wed, 01 Feb 2012 03:55:09 +0000 Registration realism51 32026@/en/discussions I purchased BD total security 2012 and installed it on my computer, replacing 2011 TS version. Was having speed and resource issues, so checked online and found a whole host of problems with 2012 that are waiting to be fixed. I cannot work with the bugs so I found a forum thread

http://forum.bitdefender.com/index.php?sho...28622&st=20

That suggested what to do.

One of the suggestions was to revert back and uninstall 2012 and reinstall 2011, The 2012 key would work for the 2011 install.

When I input my 2012 registration key I am told that it is not for this product and it will not accept this,

The exact message is "The license key you have entered does not match the current product you have installed on your system. This License key is for the product: BitDefender Total Security. Would you like to install this product instead?"

With a link below to install bit defender total security or get help with the issue.

How can I get it to renew with the registration key, time is kind of important as I have 6 days before my BD sub expires.

]]> [resolved]registration Problem After Virus Attack https://community.bitdefender.com/en/discussion/31783/resolved-registration-problem-after-virus-attack Wed, 11 Jan 2012 15:32:02 +0000 Registration shabnam_panda 31783@/en/discussions Unfortunatly I lost my Hard disk this morning after a terrible virus attack. After replace the hard disk and installing new windows, I couldn't register my bitdefender antivirus which I used before. It says that the License key has been used once and It's not possible to use it twice. now. What should I do ? It's almost 3 month to the expire date.

]]> Subscription Question https://community.bitdefender.com/en/discussion/31746/subscription-question Tue, 10 Jan 2012 09:39:26 +0000 Registration ArlanB 31746@/en/discussions I got TS2011 with a trialpay offer on 12/12/11. I was sure it said was good for one year. (99% sure) Now on my account it says that my subscription expires in 96 days. Does anyone know for sure if was suppose to be good for year? Called support and individual just kept interrupting and said would contact someone not sure if he understood what I was asking.

]]> 2 Year 3 Pc Registration https://community.bitdefender.com/en/discussion/26980/2-year-3-pc-registration Sat, 11 Jun 2011 11:26:44 +0000 Registration blkskull 26980@/en/discussions I installed and registered this software on one pc however when I tried to install and register on the second pc I got the error "The license key you have entered is currently used in the product, you cannot register the product twice with the same key", if this is true then how am I supposed to register this software on the second and 3rd pc it will always be evaluating.

Thanks

Ray Lowe

]]> Setting Up Online Account https://community.bitdefender.com/en/discussion/30227/setting-up-online-account Sat, 05 Nov 2011 21:57:25 +0000 Registration sbar45 30227@/en/discussions i enter my email address and a password but the next button is not enabled the product is installed and registed i bought the anti virus from amazon new

]]> No Account Created, License Key Become Invalid https://community.bitdefender.com/en/discussion/30601/no-account-created-license-key-become-invalid Tue, 22 Nov 2011 21:07:08 +0000 Registration pleonador@yahoo.com 30601@/en/discussions Hi!

i re-installed my bit defender antivirus 2011 with 141 days left before expiration without internet connection, when i was able to connect to the internet I’ve got a message in my dashboard saying "NO ACCOUNT CREATED" with 1 warning that goes "TO BEBEFIT FROM UPDATES AN COSTUMER SUPPORT AFTER 30 DAYS FROM INSTALLATION, ACTIVATING THE PRODUCT BY CREATING/SIGNING IN AN ACCOUNT IS MANDATORY!, when I tried to fix it by signing in to my account I’m getting a warning the says "THE LICENSE KEY YOU HAVE ENTERED IS NOT VALID. IF YOU PURCHASED THIS KEY YOU CAN CONTACT COSTUMER SUPPORT TO GET HELP WITH THIS ISSUE.", i was able to re-register my product by offline registration and now it expires w/in 365 days w/c is not supposed to be. I am no longer protected please help, thanks and God Bless!

]]> Bd Free 2011 Expired After Just One Month https://community.bitdefender.com/en/discussion/30589/bd-free-2011-expired-after-just-one-month Tue, 22 Nov 2011 15:23:09 +0000 Registration goyta 30589@/en/discussions BitDefender Free 2011 has stopped updating here after just about one month use, showing the taskbar icon in grey, saying my license is expired and my computer is NOT protected (capitalized like that), and asking me to inform a new key. I get no clue as to how I could get such a key - I only get messages telling me where to purchase the full version. They even refer to a sticker on the box with the key...

And no, I'm not running a trial version of the full product. It's BitDefender Free 2011 that appears on the title bar. "Free" as in "gratis, no cost."

Is it not "Free" after all? Is it time-limited? Why do I need to have a key for a free product? Finally, and most important, how do I get such a key?

I have searched this forum and found lots of similar problems with versions 2009 and 2010, but none with version 2011. There were even generic keys supplied (in a pinned topic), but they didn't work for me - I got an error message saying that the key was not valid for my product version.

Thank you very much for your help.

.

.

]]> License Questions https://community.bitdefender.com/en/discussion/27910/license-questions Tue, 02 Aug 2011 03:22:53 +0000 Registration bjerre 27910@/en/discussions Hello,

My license for BitDefender AntiVirus 2010 is about to expire. However a few weeks ago I

bought 1 x BitDefender Total Security 2011 (3 PCs, 1 year). Now my first question is:

* Am I allowed to use my new license for BitDefender Total Security 2011 on the computer, where

my other license (for BitDefender AntiVirus 2010) is about to expire? I have only installed the 2011

version on one computer at the moment.

My second question is:

* Can I simply uninstall BitDefender AntiVirus 2010 using the control panel, and then install BitDefender

Total Security 2011 afterwards, or is there another procedure to achieve the installation of the 2011 version?

Best regards,

Jakob Bjerre Jensen

Denmark

]]> Should I Renew Bitdefender https://community.bitdefender.com/en/discussion/24623/should-i-renew-bitdefender Thu, 17 Feb 2011 15:36:37 +0000 Registration babyspicefan 24623@/en/discussions I have just received an e-mail offering me 6 months free if I but a one year subscription.

My experiences with Bitdefender have been mixed.

In the first year I used it, I thought it was a great product. It never once interfered with the performance of my PC

That all changed in the second year. I was forced to upgrade from the standard antivirus option because it would not work along side my Zonealarm firewall. At no extra cost I had to start using internet security and that in my opinion has been the worst piece of security software I have ever had the misfortune to put on my PC.

It immediately slowed down my PC to slower than snail pace and the technical support offered was in my opinion very lacking as I do not believe the support team could A) handle the volume of queries being raised through this forum and B) Did not have a clue what the solution to my problem was.

In the end, I had to disable the antispam element of the package because it was deleting e-mails from my system which it considered as SPAM. Bitdefender as much as accused me of lying on this saying that it cannot delete messages. Well I assure you it did, because they disappeared somewhere between the webserver where I had been reading them at work in the day and were not there when I started Outlook.

I also had to disable Windows automatic update because when that tried to run with Bitdefender running at the same time, my computer just hung every time.

With Bitdefender Antispam disabled and Windows automatic update disabled, I've had no problems.

But I don't want to be paying for a product that is not compatible with XP and only works when certain of its own elements are shut down.

I'd like to switch back to the bog standard antivirus.

And so my question is this ... What is the consensus of opinion of Antivirus Pro 2011. If you think it is not up to the job, what recommendations do you have for an alternative AV?

Thanks in anticipation

]]>