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Excluding an application from Parental control timing limits
Hello, I am using parental control to limit phone usage for my daughter. I have configured global time limits in term of duration. I have also configured sleep time. My daughter is also using deezer to hear music. But if she hear music, it take time on her total usage time. Also, when sleep time is "on", she is not able to…
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File Vault Gone - Cannot Access My Encrypted Files
My BitDefender just auto updated to the new version without File Vault -- I had no idea this was coming or I would have backed up my files. But here we are... I've gone through the whole File Vault Recovery Utility but it's not working. I give it the location of the .bvd vault file, I punch in the password, I give it a…
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Auto-Renewal
Firstly, I don't recall ever activating Auto-Renewal for my account, I have always manually done this and feel annoyed it has been implemented. I received the 20 Day Renewal Warning at 2:06am on Nov 5th, while 5 Day Renewal Warning was sent at 4:06am on the Nov 20th. All said and done this inidicates I had till Nov 25th to…
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Get the full version now message on Android device
Hi, I have recently added Bitdefender to my Android phone. Despite having a current Bitdefender Internet security pacakage, I get a message on my Android device telling me to get the full version now (14 days of trial remaining). Have tried deinstalling app then reinstalling to no avail.
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Why am I a 30 day trial?
Hi, I bought and installed Bitdefender Total Security 2020 in March 2020 and today I installed a new window. And install Bitdefender Total Security 2020, Why am I a 30 day trial? Please fix the problem for me.
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Lost Vault
Hi, I was just trying to renew my subscription and by mistake I did a reinstall! Now I lost my vault, and don't see Vault option on the dashboard with the new version. how to recover the vault ? Regards,
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Total Security 2021 (Build 25) Update Causes "Don't Have Permission to Save to This Location" Error
Immediately after the TS 2021 update restart on my Win 8.1 PC, I could no longer save files to OneDrive. The error states, "you don't have permission to save to this location." However, when I checked the folder permissions, my account still has its admin permission and is the owner of the folder. I have not found anything…
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Error trying to save any file on my computer "No more file
I just bought and installed Bitdefender on 08/3/2020. After installing 2020 version i get "No More Files" Error message when im trying to save word,odt and pdf files. I uninstalled bitdefender and i could save files again. After reinstalling it i get the error again so i am certain it is Bitdefender causing the problem.…
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Filevault
I recently upgraded to BDIS 2011 from BDIS 2010. I tried to access my files that were encrypted in BDIS 2010 and noticed that I could no longer do that. I had a quick look at the website and this forum and saw that the filevault feature which was a part of BDIS 2010 has now been 'migrated' to total internet security in…
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Technical Support For My Bit Erros
Hi, I have problem with my bitdefender, when I run it, a box appears and says "Bitdefender services are not responding. The bitdefender security service (vsserv.exe) is unavailable at the moment. Please restart the computer and try again. IF the problem persists. please check our online support website at:…
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Fail To Fix Issues
Dear support, Today i install bitdefender 2012 Beta,find that i can not start realtime protection. i have tried to run fix, repair,reinstall,it still does not work. My pc previous has bitdefender internet security 2011 cns installed,i uninstall 2011 and install 2012beta,so how can i fix this issue?
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Bit 2012 Folder Ftp
HI! it is will be in this folder ? http://download.bitdefender.com/windows/de...rity/2012/beta/
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Whats New In Bitdefender 2012?
HI! Whats new in bitdefender 2012?
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Bitdefender 2012 Beta
I heard that BD 2012 beta is coming out on May 16! Is it true?
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Unable To Complete Initial Set-up Scan
Hi I've just purchases bitdefender total security for 3 computers and i had no trouble with two of them. However, on an old laptop i can't get pasted the initial scan stage. When i pull up the task bar and check processes the CPU usage is at 100% with csrss.exe using 99%. Please Help!
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Registration
I currently have Bitdefender Antivirus 2010. The registration will expire in the first week of March. If I upgrade now, or purchase another product such as Antivus Pro 2011, that might have its own reg #, will my current expiration date still be extended to the original date, or will I lose a month? Thank you.
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Scaning Every 30 Minutes
Trying to install BD Tota....2011 I was getting this message that my serial number is used by another computer but problem stopped by it self after 20 min. and after that I've noticed these scans now and again, that would last couple of minutes and stop without finishing and its been doing that since yesterday, needless to…
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Bitdefender Internet Security 2011 Trial Expired In 3 Days?
Hi, I had installed BitDefender Internet Security 2011 Trial version few days ago that is 24th Jan. But then today the trial version was expired and prompted me to register for a license key. I have just use the 30days trial for few days instead of 30days. Can anyone help me?? Why could this happened?? I am currently using…
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Home Or Publik Network?
This might seem like stupid question but when BD total...2011 asks is this home or public network which should I check? Whats the difference?
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Opening Port 1935 In Firewall For All Browsers
I want to configure BitDefender 2011 so that it allows traffic on port 1935 for all browsers on my Windows 7 machine (Firefox, IE8, Safari and Chrome). Currently I am receiving an error when accessing a web-site that uses the rtmp protocol to stream video on port 1935. The error goes away if I disable the BitDefender…
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I Can Not See My Logs
I am sorry,i come from China and my english is not very good. I use BitDefender Internet Security 2011,Chinese Simple^^^^^^ my PC system is windows7 Ultimate 32。 Everytime i use BD to scan something,when i open the log^^^^ THE IE8 SAYS : The XML page cannot be displayed Cannot view XML input using XSL style sheet. Please…
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Anyone Interested In Buying 5 User Bdis For $70 ?
Hello, I am selling my unactivated license of BDIS 5 userpack for 1 year plus 6 months extra as BD gave me 6 months bonus since i have faced so many problems and i was not satisfied with their service. Since i bought another Internet security i want to sell my BDIS license. Interested members can mail me at…
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Megavideo Sends Info To My Computer
Sorry ahead of time not to sure where to post this and I hoped I could get some feed back here and what you guys all think. I am running BD 2011 internet security with win xp. I was starting to notice that after I watched videos on megavideo they would begin to buffer and then after I closed out firefox and reopened it I…
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Bitdefender Total 2011
I have begun to regularly get pop up with "Bitdefender 2011 has encountered a problem and needs to close" Any ideas what is going on and a fix if poosible. SEnt details to Tech dept but still waiting for a solution so in meantime any ideas what is the cause and repair. Also scan schedule does not seem yo be working…
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Trial Spam On Startup
Is there a way to disable the obtrusive in your face spam that you get when you load the trial version of bitdefender. I'd like to evaluate the product and so far it's been pretty good, but the disgraceful spam that I have to close down every single time I load up my computer is pushing me to the point of non-purchase. Who…
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Bd Antivirus Pro From Cd Will Not Install
I have BD Antivirus 2010 install on my XP system. Purchased BD Antivirus Pro 2011 CD and when I run the install it will unpack the files and then just do nothing. Nothing is in the event logs to show there was an error.
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Installation/ Registration Query
Hello ShadowLissa, As a solution to this issue, please run the uninstall the from here. Make sure to restart the PC thereafter. The latest install kit can then be downloaded and run from here. Enter the 7 digit license key when prompted. Let me know if you have any other questions. Sorry for the hijack...! But does this…
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Bitdefender 2011 Vault Is Gone
Hello all, After upgrading from BD2010 to BD2011 i found out that the vault function was gone.. After searching this forum i found that this is a common issue but the tech support guy here doesn't say how it can be fixed.. just that i can be.. I was wondering if anybody can share me the secret.. " /> I have an old vault…
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New Uninstall Application Listed Above Solves Many Problems
Great News! The new Uninstall application, available in the pinned posts at top of page, solves most of the many problems with BD2011. As IT pros, we've been extremely frustraited by the horrible performance of BD2011, like tens of thousands of other users. The great news is that by using the new uninstall procedure, you…
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Secruity Key Not Working?
I just bought bitdefender Internet Secruity 2011 today from a store however when I type in my Secruity Key to Register my product, it doesn't want to work. On the back of the CD sleeve, the numbers are called Registration Key and they are only 7 digits long. When I type those digits in, it says "The license key you have…