Computer details: - windows 7 ultimate

Brand:-HP

I also downloaded the Uninstall Tool from here, ran it, and deleted any leftover Bitdefender folders in C:\Program Files https://www.bitdefender.com/site/view/uninstall_consumer_trial.html

The System Restore fixed the Windows problem. I downloaded the Bitdefender install file from here: https://www.bitdefender.com/solutions/free.html

When I ran it I get the cannot copy installer error. I have seen others here and on other forums getting the same error message.

1.     This time I used Revo Uninstaller to uninstall Bitdefender Agent and its registry entries, Ccleaner’s registry cleaner, and manually deleted any Bitdefender registry entries with regedit.

2.     I ran chkdsk on C:\, dism, and sfc /scannow. No corrupt files found.

3.     Ran scans of C:\ drive with Malawarebytes Antimalware, ADWcleaner, and Windows Defender. Nothing found.

4.     Deleted all files from my C:\Users\......\Appdata\Local\Temp directory

5.     Turned off Windows Defender and all Firewalls.

6.     Followed the steps here: https://www.bitdefender.com/consumer/support/answer/9354/?clickid=2q8yMh2gTxyLRLhwUx0Mo3bzUkEzXhWdRytIUE0&irgwc=1&MPid=10078&cid=aff%7Cc%7CIR

7.     Ran the installation file, bitdefender_online.exe, again. Same error message, Cannot copy installer.

8.     Uninstalled Bitdefender totally again. Created a new Bitdefender account, logged in to Bitdefender Central, and downloaded the bitdefender_windows_............exe installation file.

9.     Turned Windows Defender and firewalls off and tried to install it. I got this error message:

When I tried to run the uninstall tool I got this:

I’m throwing in the towel for now. Doing a Windows re-install is not an option. Windows and everything else are running fine.

Anyone here or in support have any suggestions???

I need to reinstall Bitdefender but the only advice in FAQ seems to be to reinstall from the programme location but it is no longer there is has been fully removed. How do I therefore reinstall please

sorry if I'm starting a new thread that has already been written.

i have Windows XP SP2 64Bits, and i can't install BitDefender, so i search for the solution, and the solution was BitDefender 2011, now...

I can't find BitDefender 2011 FREE Edition, I would like to get that Installation.

Joe

Thanks

I need instructions on how to properly uninstall Bitdefender for Mac.

I have deleted and uninstalled the program but there are still processes running in my activity monitor.

I have read that others are also having problems with this.

Please send me instructions on how I can properly uninstall this please.

thanks

what confuses me is that l did 3 or 4 reboots yesterday and it was fine. could there be any issues between security essentials? as l had not had the chance to uninstall at the time?

should I return the CD as having the wrong key inside the case?

I want to uninstall this program.

Please help !!

I have just installed Bitdefender Total Security 2011 in my laptop, Im using OS Windows 7 Ultimate 32 Bit.

Is there anyone willing to help me how is the best configure in Bitdefender Total Security 2011.

Thanks before.

nb : i'm rarely check this forum, you can send me mail to fauzikamal@gmail.com

Well after I uninstalled BDIS 2011 and reinstall BDIS 2010 I was getting a pop ups stating an unknown device needed drivers installed. Well I didn't install any new devices or programs for that matter and was at a loss as to why this was happening. Taking some time and looking into that matter I found 3 (unknown) devices (in yellow with question marks) in device manager; so I searched the names of these 3 devices in google. It came up with links to BDIS. I posted my findings here and asked if I should manually delete these entries but was told not to as it could cause problems with my Bit defender. Then a fellow suggest I uninstall BDIS 2010 and try BDIS 2011 again as there was an update that fixed a lot of problems. Hesitant to do this due to all the issues I had earlier with BDIS 2011 about a month prior I decided what the ###### and uninstalled BDIS 2010 and reinstalled BDIS 2011 well that cleared up the notices I was getting to update the drivers for these unknown devices. Unfortunately reinstalling BDIS 2011 also reintroduced and sluggish poor functioning system.

So for the last month or 2 I have been running BDIS 2011 and recently after dealing with multiple slow applications and BDIS crashing my system all the time decided to uninstall BDIS 2011. Well ###### soon as I uninstalled BDIS 2011 my system was back to running like the machine is suppose to run but the pop ups started again and just like before stated I needed to update the drivers of these unknown devices. Knowing now from my previous experience I ran the BDIS 2010 uninstall tool which after doing so cleared up the issue with in device manager and the pop up stating I needed to update these drivers.

The a screen of those devices

So to properly and fully uninstall BDIS 2011 I had to run the BDIS 2011 uninstall tool then reboot my computer then use CCleaner. After that I ran the BDIS 2010 uninstall tool then reboot and use CCleaner again.

I no longer use Bit Defender and have since installed a different Security Suite which I am very pleased with because I again can use my computer normally with out all the hang ups and crashes I dealt with for the past 3 months with BDIS 2010 / 2011.

Bit Defender your broken, repairs are needed.

Towards the end of installation pop-up box came and give me "The Installer has insufficient privileges to access this directory C:\Program Files\BitDefender\Bit Defender 2011\cache. The installation cannot continue. Log on as administration or contact your system administrator.

Program than auto rolls it back and asked me to run Uninstall Tool. I've done that and clean up all bitdefender product. reboot comp and trying to install it again but the same thing happened.

What am I supposed to do? help please.

PCTools

http://support.pctools.com/manager/downloa...CTAV_Remove.zip I get a page not found error ?

Is there an updated link for this package...can not find anything on PC Tools site so far ?

Also...anyone know of a link for Trend Micros PCcillan AV uninstaller ?

Thanks

After the installation of "BitDefender Internet Security 2011". the laptop of a friend started to throw errors in Windows.

(actually: on 2 laptops he had a 3 laptop license 1 year)

The laptop is a Windows 7 (dutch language) with SP1 recently installed.

The installation itself was succesful. but after reboot the computer started giving errors:

-when you download a file from the internet or made a copy command (copy paste a local file) the message "No more files" appeared (in dutch: 'er zijn geen bestanden meer'.)

In the windows log files there where no related error or warning messages present.

I deïnstalled the product and the computer worked fine;

is this a know issue? (Maybe incompatibility with dutch SP1) Can we still use Bitdefender after a patch, and where can I find such a patch.

any information is appreciated.

To days ago I purchased the latest version of BitDefender Total Security 2011 (3 PCs, 2 years) via Amazon Download, but since then I fail to install it.

Have read already some topics in the forum, but the listed problems seems to be of a different nature.

My problem:

I start the installation (laptop - Windows 7 Ultimate 64-bit) Windows Firewall and Defender are turned off, current AV software as well)

License agreement = ok

Then comes the quick scan = ok

Trouble starts when I come to the page of entering the license ..

I enter the valid license, click on Registration .... The window closes, the installation aborts.

No error message, nothing, it just shuts down.

I downloaded the Bitdefender 64-bit version again from the resource here, but when I try to install, the exactly same thing happens again.

Entering the valid key, clicking "register", window closes, installation terminates

Any advice?

Thanks in advance

(I am German, so please be patience with my English)

Runtime Error!

This application has requested the runtime to terminate it in an unusual way.

I've been wrestling with it for days now and a chat system didn't help. I'd appreciate any help given at this point.

Is there anyway to add this component to the installation with anything short of a complete reinstall?

When I restart my computer a blue screen pops up with a message about "bdrawpr.sys"

I know I have a virus that is why I'm trying to up grade to BD, my old AV didn't get it.

I recently reinstalled Win7 on my computer.

I re-downloaded Bitdefender Total Security 2011 and activated it correctly (no errors appeared)

But now, the scan-activity says my real-time shield isn't enabled while Bitdefender also says it isn't enabled.

When I try to fix it, it says it failed

But when I look into the virus tab itself, the real-time shield is checked and enabled...

Is there a way to fix this?

Thanks in advance,

Bjoris

I've read all the board and have downloaded a newer image file, and tried to uninstall and reboot twice, but nothing has changed.

I can't find my license key because when I log into my account on the website, I cannot see it.

Anyway, would be great to know how to uninstall this software once and for all!

bitdefender Antivirus for Mac cannot be uninstalled

The provided uninstaller ****** does not work AND bitdefender staff is not providing any instructions for manual uninstall. They seem to be in stealth mode . This problem is known since the beginning of August 2011.

See http://forum.bitdefender.com/index.php?sho...mp;#entry125561 for (a bit) more information.

It is first time that i bought BD as one onf my friend told me abt your product. Any way, When i installede BD 2011 just couple of days back after the installation ( Compete process including registration) my PC got hanged. Therefore, i forcely shutdown my PC bcouse there was no other option avaliable. At the end when i restarted my PC it handed or stoped just before the wellcome music and i just can see the arrow of my mouse and the blank screen.

Please note: Your urgend help is required!

regards,

Khan

yesterday I followd the direct download link but only get BitDefender Total Security 2011 Build 14.0.29.354 branch 14.24

I need full latest installation file, not by live update module..

thank you

They have only one left in shop, so I buy it.

I have asked them will it work in 2012 they answered me yes it will.

When I enter a license key it said:

we were not able to validate the license key you entered.

I read some FAQ from your forum.

Suggestion was to uninstall Bitdefender with www.bitdefender.com/uninstall.

I downloaded it and run.

Once again I install 2011 BD IS, I haven't accept offered instalation of 2012.

Same answer, don't accept license key.

How can I check validity of my license key?

My PC crashed 2 weeks ago and I bought a new one. My Bitdefender Internet Security 2011 on the crashed PC still had over 290 days of subscription left and I would like to install the software onto the new PC. Previously, my old PC had the 32 bit Bitdefender Internet Security 2011 and now the new PC only recognises the 64 bit.

How do I go about in resolving this problem?

Thank you and best regards.

Calvin

After uninstalling there are some exclamation marks in Device Manager (Win XP):

Network Adapters

1394 Net Adapter (without exclamation mark)

BitDefender Firewall NDIS Filter Miniport (exclamation mark)

Realtek PCIe GBE Family Controller (without exclamation mark)

Realtek PCIe GBE Family Controller - BitDefender Firewall NDIS Filter Miniport (exclamation mark)

WAN Miniport (IP) - BitDefender Firewall NDIS Filter Miniport (exclamation mark)

Should I uninstall all of them and reinstall or there are some other steps I should be aware of?

Searching about this kind of problem I found that it can get really complicated.

I tried upgrading to BD AV2012 following the instructions from here http://forum.bitdefender.com/index.php?act...f=226&id=42 , however the installer didnt retrieve my license key as told.

I haven't kept my license key details and i was wondering how i can find it.

Thanks in advance

George