General — Expert Community

Accident Removed Mybitdefender Link

doomseeker — Sun, 25 Nov 2012 21:56:06 +0000

hi i last week my harddisk crash and i replace my harddisk and reinstall everything

so after i install bit defender i saw my old hard disk "windows user name" is on the my bit defender account

so i remove it but sadly i accident remove the wrong user name so how can i link back my current windows user into the bit defender account

thanks

How To Contact Bitdefender Support

kalda01 — Thu, 12 Sep 2013 01:17:53 +0000

Is there a way to contact Bitdefender customer support by Email ?

The contact form on the web site is locked and non usable.

I'm trying to request a refund for auto-renewal which I didn't authorize.

Need help locating a couple of things

zpupster — Tue, 07 Dec 2021 19:48:50 +0000

Where do i find the scans that I scheduled in the past?
I know how to schedule a scan. but where are my past scheduled scans located.
It may not be scanning as of late.

Where are my scan logs??
I use to find them of of the results of my scans.

Build 26.0.2.29

Eject Thumb Drive Pop-up Missing

Expat47 — Fri, 03 Dec 2021 08:59:51 +0000

Dec 2021

Ever since installing BitDefender my Eject Pop-up window has taken a hike and (I guess) I'll only be notified if/when it isn't safe to remove the drive. I don't like this! Is there some way to get BD to either allow the pop-up or just get out of the way and let things go back to where they were?

I'm running Windows 7 and used Total Commander for all my file manipulations which is much easier than trying to find the TD icon and going through that menu.

How do I get support for Bitdefender GravityZone

WesCooper — Thu, 04 Nov 2021 08:04:58 +0000

From my GravityZone dash board I have requested support on an issue related to my NetMotion VPN software being blocked by the GravityZone firewall while on wifi. I got nothing. I tried twice. I decided to wait 24hr and still nothing. Now I am trying here and using https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory

This may be the worst way to get support for a business customer I have ever had.

pcloud and bitdefender. Exclusion doesn't work

Glitch_522 — Thu, 02 Sep 2021 06:59:11 +0000

Hi everyone,

I don't understand why bitdefender after starting my pc always scans the p: mounted by pcloud service,

I added an exception and disabled network scanning, but it doesn't work

could you help me please?

Complaints Ignored. Tech Help Useless

katecoo — Tue, 25 Feb 2014 17:39:36 +0000

They take your money quickly but ignore issues and problems. Live chat useless as promises to send an email follow up after chat terminated. Hey surprise : no email. Email responses sliw and mostly not any use with no answers.

I think its back to norton I suppose you do get what you pay for. Bitdefender clearly aware they are fobbing off paid cutomers and are obviously only interedted in conning yet another unsuspecting person

Bitdefender Mobile Security & Antivirus

christianhilton — Sat, 10 Jul 2021 12:24:59 +0000

For a while - perhaps at least 6 - my old Android 6 telephone had been pursuing inconceivably leisurely I originally woke it up by contacting the finger sensor.

It would likewise quit reacting for 10 to 30 seconds whenever for no clear explanation. I attempted to discover an application that would mention to me what was utilizing all the CPU time, yet couldn't track down any valuable ones that dealt with Android 6.

I set to "On" the "Designer choices" so I could screen the CPU use and saw that it was getting to 20, 30 even 40 while it was moderate, yet down to 7 or 8 when working regularly.

It got so awful that I verged on purchasing another telephone.

Then, at that point I got an update for my Bitdefender Mobile Security application yearly membership and chose to uninstall it to check whether that had an effect.

Presently I have a functioning telephone once more. Central processor use is down to 6 or 7. I surmise Bitdefender was doing an intensive occupation of filtering all my information - and frequently - yet I'd prefer have a responsive telephone.

On the off chance that anybody can suggest an application that makes a comparative showing to Bitdefender, yet without the effect on execution, I'd check it out.

I downloaded Android version of this app here: https://techtodown.com/

8,88-597;OO/64 | Outlook 365 Login Email Account

madrid — Tue, 01 Jun 2021 10:54:52 +0000

On the other hand, double tap to open the email.

Standpoint with the Junk Email envelope featured

At the top, in the Outlook Mail toolbar, select the dropdown marked Not garbage, at that point select Block.

Uninstall / Repair Password

itGuy — Thu, 08 Apr 2021 13:55:47 +0000

I am unable to uninstall / reinstall without the password. I own the PC and need to be able to do this. What do I do?

range extender setup | Amped wireless setup | setup.ampedwireless.com

disha — Wed, 24 Mar 2021 08:07:35 +0000

A user can check the System Status page of the Management tab of his setup.ampedwireless.com window to check any kind of details and information in the network connection of your Amped router. System status helps a user to know about the current status and connection of your router along with helping you to determine the firmware version of your router. You can also go to the Internet connection status to determine the amount of Wi-Fi signals your router is receiving and to know the information given by your Internet Service Provider. In any case, your Wi-Fi connection stops working or during any other serious issue, you can contact the Amped wireless support team through the official support website of the Amped router.

https://setup-ampedwirelessextender.com/setup-ampedwireless-com-amped-wireless-setup-configuration/

https://setup-ampedwirelessextender.com/amped-wireless-rec10-extender-setup/

https://setup-ampedwirelessextender.com/how-to-update-amped-sr300-wireless-router-setup-ampedwireless-com/

https://setup-ampedwirelessextender.com/how-to-upgrade-firmware-of-amped-n-600mw-router-setup-ampedwireless-com/

https://setup-ampedwirelessextender.com/amped-wireless-range-extender/

https://setup-ampedwirelessextender.com/setup-amped-wireless-router/

Antivirus protection for Mac.

tomhiddleston — Fri, 25 Dec 2020 10:30:10 +0000

Norton One and McAfee All Access can introduce a full set-up of assurance for your Mac; McAfee All Access will alternatively introduce the antivirus programming alone. Like Kaspersky One and Trend Micro Premium, Bitdefender Sphere gives against infection assurance straightforwardly to your Mac. Bitdefender Antivirus for Mac examines for dangers on interest, on time, and progressively. It likewise recognizes and eliminates PC infections. Indeed, these can't hurt your Mac, yet you wouldn't have any desire to move them over to PCs on the organization.

Vpn breaks email d/l

Jackaardman — Mon, 08 Feb 2021 23:49:28 +0000

Vpn prohibits my pop3 email download on ios 13.5.1 and ios 14.2.1 devices.what is fix, besides disabling vpn?

Pc Is Booting Very Slow?

SamuelWyatt — Thu, 26 Nov 2020 19:48:52 +0000

Hello,

Yesterday I bought Bitdefender Total Securuty 2013. Therefor everything worked great . I had Microsoft Security Essentials and my pc was booting fast. When I installed Bitdefender my pc is booting very slow! I get an black screen for about 20 seconds and then I need to fill in my Windows password. therefor there was no black screen.

What is the problem?

PC requirements:

Intel Core i7 3610QM

8GB RAM

Nvidia GeForce GT 650M

1TB harddrive

Bitdefender version: 16.22.0.1534

I hope somebody can help me because I'm disappointed in Bitdefender.

Installation Crashed PC?

TracySarah — Mon, 23 Nov 2020 09:35:09 +0000

I have a Dell Inspiron with Intel i7 processor running Windows 10 64 bit, a 1TB hard drive, 8GB of memory. Luckily I had made a disk image before I tried to install bitdefender. I downloaded the home version, started the installation, and got the following error message:

"Your PC will automatically restart in one minute.

Windows ran into a problem and needs to restart. You should close this message and save your work."

One minute later the PC restarted

The login screen appeared.

I logged in

The desktop appeared

Two minutes later the same message reappeared and my PC restarted.

I powered down my PC and then did a system recovery using my backup software.

Any and all help would be appreciated

removed

BrandonP — Tue, 17 Nov 2020 17:38:02 +0000

removed

moving to a applicable thread

Bitdefender Av 2013: Hide Extensions For Known Files. Help!

FoxAdriano — Sat, 13 Apr 2013 11:23:44 +0000

Hi, I have a problem with BitDefender AV 2013

I don't like to see the extension of the files, so that I have gone into Control Panel/Folder Option Hide and I have enable the box "hide extensions for known files". Everithing is ok but after some minutes I see the extension of files again. I'm getting a compulsive disorder for it because I have to make that operation many times every day. I also have formatted my hard drive but I'm getting always the same problem. Do I have to replace BitDefender with another AV or can I solve this problem? How can I solve it, please?

Thanks for your precious info.

How to reset bitdefender password?

belladaisy2018 — Tue, 10 Apr 2018 13:29:08 +0000

hello,

i fotgot my 2012 bitdefender antivirus password

it doesn't scan some files on my computer.

plese help me to reset my password.

thanks

Bitdefender Not Responding

JulieMor426 — Mon, 09 Sep 2013 11:57:22 +0000

For the last few weeks I've been having problems with Bitdefender. It started when the message "Bitdefender is not responding" came up and it suggested I restart the computer. I did so. After the restart, a window opened that I had never seen before asking me which program I wanted to use to open the file "Julie". There is no file named "Julie" on my computer.

Also accompanying this new response was a warning I had 50+ viruses that Bitdefender could not resolve. All of the viruses were inside the windows.edb file and could not be resolved by the team here without a specific file name. I have no idea how to get those file names because Bitdefender only named the .edb file.

The first two times this happened, I ran a repair on Bitdefender and then ran an update. Then I did a scan and all seemed okay.

When this happened again, I disabled the Windows Search service and deleted the windows.edb file. That was several days ago and, so far, I haven't seen the virus notice appear.

Then this morning I again saw "Bitdefender is not responding." So again I restarted the computer and again that window appeared after restart asking me which program I wanted to use to open the file "Julie".

The circular icon showing scan activity, etc now shows the blue scan bar about 1/3 in a stationary position. It used to move when there was any scan activity. When I click on the firewall activity button the Settings page pops up. When I click on the scan button, a different Settings page opens up. This is all new. Also, the program is very slow to react to commands.

I've never had problems with other anti-virus programs before. What is going on?

How Do I Temporarily Disable Or Turn Off Bd

Saturdaymorning — Sat, 18 May 2013 11:06:27 +0000

I'm sure this will seem silly, but I'm having a hard time finding this info.

How can I temporarily disable or turn off BD, I just installed Bitdefender Total Security 2013, and my system runs Windows 7 Ultimate edition.

For example, when installing a program I might want to do this.

Also, what is the best way if I want to prevent BD from starting up when my system boot_s up? And are there any other situations when it would automatically start itself up?

I have an SSD as my system drive, and I don't think I want BD to constantly scan my drive in the background forever. I don't often access the internet from the machine I installed BD on, so I don't need to have it on all the time.

Answers to any of these questions would be appreciated.

How Much Shredding Does The File Shredder Do?

Lee_S — Sun, 21 Oct 2012 07:39:59 +0000

Hello forum,

I have files on my PC with names and addresses of clients that I need to delete after expiry. How good is the file shredder?

I have shredded the files using a free Ashampoo optimiser, which takes ages but claims the files will be totally unrecoverable, even in a pro lab. BD file shredder is much faster, but I don't know if the files will be recoverable.

To what standard are the files shredded?

Thanks,

Lee.

[escalated] Live Tiles

DarkGTX — Thu, 01 Nov 2012 07:33:19 +0000

I am looking to purchase bitdefender TS 2013 but before purchasing I though I had better try it out.Now Bitdefender isnt slowing my system or anything but it makes my live tiles in windows 8 64bit stop updating.Disabling the firewall manually makes the live tiles update again on the start screen.Is there a solution to this problem?Thanks

Annoying Bitdefender Pop Ups

welsh_andy — Mon, 22 Jul 2013 15:37:56 +0000

even though i have total security 2013 which has 200 plus days remaining, im getting sick of pop ups from this program and i cant find anywhere to turn it off.

where can i turn it off

Horrible Customer Service

Anahid — Thu, 16 May 2013 11:53:24 +0000

In december 2012 I purchased 3 copies of Bitdefender.

One copy was installed on my laptop, the other on my boyfriends computer. We're keeping the third around in case either of us gets an extra device.

Last week, my laptop crashed. The device was completely inaccesible, which made it impossible for me to retrieve information or deinstall any products. The only option I had, was a fresh new windows installation. After my laptop was set up again, I wanted to install Bitdefender again but I'm afraid that it will use up the third copy as I did not get to use their official deinstallation tool.

I contacted customer service with my question, and I got a reply telling me how to deinstall and reinstall the product.

I replied kindly that, as stated in my first message, I did not have a chance to deinstall the product.

Within the hour, I received a new message from the customer service. They told me that I need to install a support log tool for analysis and provide them with a screenshot of my situation so they could help me further.

Since I'm running a fresh installation and have not even yet tried to install Bitdefender, doing so will give them no more information than my emails have already given them. Screenshot what, my cleaned up desktop?

It seems they dont even to bother to read the emails and are just replying in standard formats, available to their customer service.

Large Font.

Rampant — Mon, 14 Jan 2013 04:45:32 +0000

For people with low vision, it is necessary to increase the font size, but the windows in Bitdefender can not display the information correctly. I think that we need to do to help them. Localization does not matter.

And the font size to 100%.

Bitdefender Installation Problem

ray1234 — Fri, 14 Sep 2012 16:10:16 +0000

I recently decided to go with bitdefender as the anti-virus protection on my new laptop. However, my new lap top came with a free trial of Trend Micro anti virus program. Before installation, bitdefender asked to automatically remove the existing Trend Micro program for me. After clicking yes, uninstall program took place, but it was unsuccessful. Bitdefender install program was able to detect the incompatible Trend Micro still, after the automatic uninstall process. However the current trend micro seemed to be already uninstalled, I was not able to find the program in my start menu or hard drive. So now I am left with no virus protection, I would really appreciate it if someone could help me out. Thanks

Ray

Allow Vpn Tunnel Bitdefender Total Security 2015

MattFG — Mon, 24 Aug 2015 13:47:20 +0000

I have BitDefender Total Security 2015, on A Windows 7, ULT.

Using Cisco WRVS4400n Routers (Two, different locations).

R1 192.168.1.1/24

R2 10.0 4.1/24 (This is network that PC1 with Bitdefender).

Tunnel created and is up.

PC on R2 (10.0..4.160) trying to get files shared from Server1 (192.168.1.165) on R1.

If I disable Firewall on BitDefender can access files.

Need Bitdefender Firewall "rule" so can enable FW.

Matt

Temporary Disable 2016 Bitdefender

doliver — Sat, 30 Jan 2016 20:08:43 +0000

On win7 64 bit.

New to bitdefender. Previous software offered you opportunity to disable antivirus for a period of time for installs, etc. Have looked thru posts to find the disable trick. Have not been able to.

Either different software or not enough information. No help screen found. Can't even find the version of software.

As of today it has been a very difficult software to navigate and customize in comparison to the other. It does not appear to be real user friendly. This get's used on my work field computer and disabling is a need.

Another question:

Anyone know where get info on what the green thing in the lower right corner of the screen stands for. I realize it is like a dashboard of what the software is doing , but have not located any info on what the different symbols stand for it produces.

Forgot My Bitdefender Password To Change General Settings

dedes — Fri, 15 Jan 2016 02:30:02 +0000

Hi, Support BitDefender..

I have a problem..

I Forgot My Bitdefender Password To Change General Settings..

How should I do, to Reset the Password?

This is the screenshot >> https://drive.google.com/file/d/0B3VkPkwpGB...iew?usp=sharing

And I want to give information that the Defender Support has been damaged or error..

actually I have send this post to Support (http://www.bitdefender.com/support) but still now worked (ERROR)..

and this is the screenshot of the Error pages when I want to view my support Tickets >> https://drive.google.com/file/d/0B3VkPkwpGB...iew?usp=sharing

Thank you very much for your help..

-Dedes-

The Worst Help Desk Service Ever

petrica1972 — Mon, 11 Jan 2016 02:14:18 +0000

I have an issue with Parental Control feature on Internet Security 2016, it doesn't succeed to block unwanted internet pages.

I've raised the problem to BitDefender HelpDesk team since 2nd of January but the issue is still unsolved and no proper answer received.

One year ago I was in the same situation with another trouble ticket, it seems that nothing has changed.

I'm not sure if they don't care about clients or incompetence it the word to describe their behaviour.

Usually I am a quiet person and I'm not used to put pressure but in this case I have no protection on my childs computer and I've asked BitDefender to help me as quickly as possible and nothing happened after more than a week.

Fortunately for me there are another internet security protection products which work very good and are free.

It was the last time when I've paid for a BitDefender solution, they don't know how to keep the customers happy.