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[resolved] No Help From Support
I was having internet security 2012 and there was no problem. I downloaded trail version of anti-theft. Immediately the dash board indicated that I am on trial version and the number of days left for renewal was displaying 30 days as against my valid licence period of more than 220 days. I wrote to support, who sent me a…
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Bitdefender Blocking Vpn?
I'm running BitDefender Total Security on my system and I've never had any issues with it. However, recently I decided to run a VPN when visiting certain sites. Unfortunately, these sites that used to work before are no longer connecting to the proper servers (it tries to connect and says it can't establish the…
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Outlook 2010 Icon Missing
I just purchased and installed BitDefender 2013 today. This afternoon I noticed that my Outlook 2010 icon became a blank inoperable icon. When I try to delet it it says that it is open in BitDefender Virus Shield. I have made a new Outlook 2010 icon shorcut but how do I remove or repair the original icon? Why did it do…
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[resolved] Multiple Problems, License Key, Update Etc.
Hello, I did a scan this morning and could not remove some files which I managed to do on my own, but then i turned on the anti-virus shields and gamer mode, which I didn't really need soon as I did those things, auto-pilot will not turn on, I figured perhaps it was a bug so I used the repair function and once it was all…
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Metro Apps Not Working
Metro apps not working since update 16.20.0.1483 They just try and open and fail.
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Accessories For Bd
Not sure if this has been requested before, but if not, let me be the first to ask. Apart from the 2-3 Wallpapers found, why hasn't anybody designed some neat ones and posted them for us Bitdefender fans to use on our systems? I'm no creative artist, so count me out! " /> Same with Screensavers. I won't mention any names…
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[resolved] Bd Toolbar In Thunderbird
Greetings, Just installed Bitdefender Total Security 2013 after some grief with KIS and everything seems fine, so far. One issue. The installation went just peachy, however the program also installed a Toolbar in Thunderbird, which doesn't seem to serve any purpose as TB is already feature rich! How can I uninstall the…
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Youtube Flash Video Does Not Play, Only Black Screen
I am a Bitdefender reseller, and have found that many clients (including myself) who use Exede satellite Internet can not play youtube video. On my personal laptop, when I am at home on the Exede system, youtube video will not play. When I bring my laptop to my office where I have cable broadband (Time Warner Road Runner)…
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Using 2012 License Key For 2013
I was not able to purchase bitdefender 2013 from our local stores here in india. I hear that they dont have it in stock yet. Can I purchase a copy of bitdefender 2012 Internet Security and use that license for installing and using Bitdefender 2013. Thanks, Elisha Ebenezer
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Bitdefender - An Antivirus Software Which Cannot Perform Full System Scan - Refund?
An ticket was opened last week (Ticket ID:201208311013881). All requested documents were submitted but so far no solution from Bitdefender. Sent an email to Bitdefender yesterday but again no reply. Imagine you bought an antivirus software that does not allow the user to perform a "complete" full system scan... Can I…
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On Demand Scanning
I have changed the settingd for on access scan for infected files to move to quarantine but I do not find any such settings for contextual and on demand scans!during that they automatically delete them and the deleted files cant be found on quarantine!how to change this?
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[resolved] How Can I Turn Off Bdparentalservice.exe
Hi there, I am now experiencing Bitdefender INTERNET SECURITY 2013, which is working really well for me. However,there is one annoying bdparentalservice.exe existing on my computer, which is described as the Bitdefender Parental Service . Since I don't use parent control at all, I am wondering if there is a way to turn it…
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Bitdefender Fail
For me it just marketing plan good detected huh!!? After i installed can't hear system sound first problem. Second many time i try to change homepage not allowed. Tired after installed i can't show any hidden file or folder, not finest yet after full scan and found noting but not allow me to shutdown. finally I need to…
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[resolved] I Forgot Bitdefender Password
hello, i fotgot my 2012 bitdefender antivirus password it doesn't scan some files on my computer. plese help me to reset my password. thanks
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Support Ticket Id:201209011014731
Hi, I replied to the support ticket 4 days ago and I haven't received any reply yet. What si going on? One of your support guy even ended the chat support without answering my question? Did you guys pay to get on top in review? Thanks
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Bd Internet Securuty 2013
Hi, I hope that this is the right forum for my question: A friend of mine wants to install Bitdefender Internet Security 2013 on her pc, specs are: Windows xp 32bit Professional 3.46 GHz 2.49 GB Ram Her problem is that she has a non genuine windows version (XP sp2). She wants to know if BD 2013 will be able to work…
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Internet Browser(?) Slowdown
[Edit]: This is not just a general computer problem. This only started to occur when i purchased and installed Bitdefender Antivirus Plus 2013. I will begin by say saying that my computer is in a "like new" state. There is nothing wrong with the computer. It is an HP Media Book laptop. I use the latest updated version of…
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Considering Bitdefender.. Couple Of Questions.
Hey. Sorry if this is brief, not being typed on the computer. Considering Bitdefender AV/Total Security for my home PCs.. Currently have the trial installed pretty impressed. PCs are both running Windows 7 X64 and connected to NAT/SPI router. Will the Bitdefender firewall found in Total Security bring any real benefit over…
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Support? Anybody Home?
Hi, I've submitted a few (>8) tickets over the past week and other than the standard reply I haven't had any follow up with the support team. I've had a few tickets opened up for the Android software as well as for the PC based products as well and was wondering when they'd get addressed by the support team? Thanks.
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Hide The Close X For The Widget?
Is there a way to hide the close x by the security widget? Since I can right-click on the B in the system tray and select "hide security widget" I see no need to have an X there...
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Want A New Feature
hey bit people i like bitdefender so much but i currently cant install it because it does not have a ignoreing thing hope you understand i have a file that i created my self i know its not a virus but bitdefender keeps on saying and delte my file please get a ignoreing list to the software
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New User And Many Questions!
First things first...BD IS 2013 is lighter compared to 2012...Someone pls answer my following questions 1)I tried to start antispam but I could not do it even though I enabled it during installation..why is that so? 2)why HIPS is not enabled by default? 3)scan takes really a lot of time!!!!At present I am running a full…
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Slow Internet Connection Speed
After installing BD IS 2013 I am experiencing slow internet connection speed...pages take a long time to load...surely problem with BD...someone assist me pls.....
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Bd Total Security 2013 Build 16.18.0.1407 Slow Down My Pc's Internet Connection
Hello, After update to new build 16.18.0.1407, my PC's internet connection slow down, please help me !! Thank you.
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[resolved] Bd Context Menu Disappeared
hi dear Christian, what can i do for this ? , registering the dll files such as bdshellext.dll would solve the problem ? please give me a lead thank for your help in advance.
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Missing Modules
Hello All, I can't believe i am here YET again.. But i have ANOTHER problem. I don't think I've had this much problems with antivirus software before. I am running Bitdefender Total Security 2013, new installation and had fully updated the virus signatures as well as the product. I restarted as it prompted to, and opened…
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[resolved] Help Fast Please...
i can't delete browsing history and cookies and all that in internet explorer sandboxed, help
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Services Are Not Responding
Hello, I have attempted to uninstall my Bitdefender 2011 (which appeared successful except for a step about "executing additional tools" or something like that). After the uninstall was finished, I then installed Bitdefender 2013. Now I am receiving the above mentioned "Bitdefender Security Services are not responding". My…
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Help Asap! Omg :(
HELP ASAP! OMG IT SAYS 1846 ITEMS IGNORED!!!!!!!! THEY WERE ALL IN A BITDEFENDER PATH ENDING WITH SOMETHING LIKE e-spy or e-malware ARE THOSE SIGNATURES OR WHAT. HALP ALSO HOW DO I GET IT TO SCAN EVERYTHING, BECAUSE IT SKIPPED 98% OF THE FREAKING SYSTEM. AND SCANNED 2 % OF IT !!!!!
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Never Ending Update
helpppppppppppppp update won't work omg