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Problem In Installation
I just bought BD internet security 2013. Installation fails on Windows 8 with latest updates: Some files could not be created. Extracting files to "C:\Program Files\Common Files\Bitdefender\SetupInformation\{34480DEE-54D6-4985-A817-CA30E9BBC94C}" folder Cannot create additional.dll Cannot create bdnc.dll Cannot create…
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Is It Possible? Install With Internet Security Without Firewall
I have a customer where I installed BD Internet Security on their Administrators computer and it appeared to work fine for a few days. Now the techs for a piece of their medical software (that stopped working) are saying that BD is "removing the HTTP" from the URLs their software is trying to connect to. I added exceptions…
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Link To Download Trial Of Family Pack Does Not Work
I was e-mailed a link to try out the Bitdefender 30 Day Trial of Family Pack but the link does not work - could you please supply a link. The e-mail read: For your PCs 1. Download, save, install. Download and save the product from the link below: http://download.bitdefender.com/windows/de...r_tsecurity.exe Now simply run…
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How Do I Turn Off The Activate Now Prompt
I have the OEM version of Bitdefender 2013 Internet Security, I don't need to "activate now" as the prompt claims because it is a proper valid licence. I don't want to give my details because I don't have to. Yet daily BitDefender bugs me with this prompt, now a daily basis!! I want to turn it off or I go to Kaspersky or…
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Interface Will Not Open
Running WinXP, 2.5Ghz, 2GBram, 1TB HD Have ZoneAlarm FIREWALL Only. Attempting to install BitDefender AntiVirus Only ... hung up on "instaling 71%". Third attempt. First two message says install and remove incompatible versions? I HAVE NO INCOMPATIBLE VERSIONS as I have NO AntiVirus program installed. But what do you know,…
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Bitdefender Is Not Installing
I just bought and downloaded the multi-pack for 5 computers. When I attempt to install, this is what I get: I click the the greem button to continue installation, and I get this: This shows for about two seconds, then NOTHING. No messages, pop-ups errors...nothing! Please help. This is a brand new computer with nothing on…
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New Computer
I will be getting another new computer in a few days with Windows 8. My Bitdefender 2012 Total Security license entitles me to install it on two more computers. Should I install BD Total Security 2012 from the disc I have, and then do the upgrade to 2013, which removes 2012 and then installs 2013, if I remember correct, or…
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Error After Installing Trial
Hi, I have an issue on my second computer out of two. The first one was ok. Now, I have got a full version for 3 computers. I've installed the trial version first, then obviously upgraded to full with CD-key on my first computer and everything is a-o-k. Unfortunately it was not the same on the second PC. After following…
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Infectio With Viruses
am infected with viruses. the names of the viruses are: > Heu:worm.******.Generic > Trojan.win32Autorun.gen they are alot on my laptop.. i have updated my antivirus, tried rescue mode with cd option, i have tried repairing the program yet no positive response. i have sent this concern to BitDefender as at last three weeks…
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Small Business Direct Download
HI I just bought the small office security for Bitdefender and I see now that for each install I need to wait for the stupid installer to download the files. This is taking far too long and I need to repeat it over all the PC's in our office. I see there are direct download links for the home versions, but not for small…
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Bitdefender 2013 Internet Security Has Left Me With Viruses.
please, i had a problem with some shortcut viruses and others and i formatted my laptop. after installing the OS, i first installed a clean bitdefender internet security 2013 64bit before installing any other program and using the laptop. I update my antivirus everyday and scan my laptop every 2 days. but all of that could…
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Bitdefender Antivirus Free Edition
Does Bitdefender Antivirus Free Edition automatically scan existing files and folders when you first install it? If anyone knows, I would appreciate an answer because I cannot find any reference to it in the Support documentation or any place where I can launch an initial scan.
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Installation In Parallels Virtual Machine
Hi, I have Parallels 7 and Windows 7 Ultimate as a virtual machine. Previously I had BD2012 and it was fine. I then purchased BD2013 (BD Sphere) after several uninstalls using your uninstall tool it still gives an error "This application cannot be installed on this machine" Any help is appreciated. Right now I'm…
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Download Bitdefender Total Security
Hello, I've got Windows 7 64 bits I try to downlaod Bitdefender Total Security with the link : bitdefender_tsecurity.exe It tries to estimates the time, asks me to accept sending Information which I agree on, and without downloading anything says that I have an Internet problem. ANYTHING works except this download, I have…
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Avc3.sys
Hi, I was half way installing BitDefender Internet Security 2013 into my Windows 8-64, the system halted and when I rebooted it, my PC needs to be repaired because one of the critical driver file is missing or contain error. File:\windows\system32\DRIVERS\avc3.sys Error corde: 0xc000007b Is this related to the…
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Installation Settings Default
Hello. I had to stop Bitdefender Internet Security 2013 completely, so I turned everything OFF in the settings. However now I do not know how to set every settings back to normal. How can I do that? Is there a listing which have all the installation default settings? Thanks.
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Unable To Install Bitdefender
I recently purchased Bitdender Internet Security 2013. I am now trying to install the product. When I attempt to install I get the following error message: 'Bitdefender 2013 cannot automatically uninstall eTrust. We recommend that you manually uninstall this program and runt Bitdefender 2013 installation again.' I cannot…
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New Product Key Invalid
Hello, i have a problem, when i try to activate the new bitdefender av 2013 product key which i bought at computer shop it always goes to INVALID KEY, please help i can,t fix this problem...please response ASAP i need your expertise answer thank you....
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Installation :/
I just got a the Bitdefender Total Sec 2013 install CD from Flipkart.com . But when i run autorun.exe and click on the "Install" option , nothing happens ! i tried rebooting and some other stuff said in the forum and support pages but nothing has worked so far . Please help guys ! My PC meets the requirements . Even tried…
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Activation Problemin Control Pannel
My father in law has the same problem as te guy in this topic this We also have tried multiple installations, reboots , realy everything! He can log in to my bitdfender without any problems, only the log in in bitdefender wont work. Hope you can help us 2? It worked on his privious pc but not anymore on the new one. Every…
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About New License
Greetings, recently i just got BitDefender Total Security 2012. Someone got it for me from other country. I can use it right, even though i'm in other country from where the license come? I'm pretty sure i can use it. But I still want to make sure of it. And I have windows 8 at my laptop. Can I use Total Security 2013…
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No Access To Internet Explorer
I have just installed total security 2013 and now I cannot access Internet Explorer, I have upgraded to the latest version of explorer to no avail. I do have Google chrome, but I dont enjoy using it, I have lost all my favorites due to the lack of access to explorer, whats going on!!!!!!!!!! " />
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Can Not Login Mybitdefender
Hello, I just bought Bitdefender Internet Security 2013 and registered it on mybitedefender.com. When I try to login to MyBitdefender on my Trial Version (in German) , I receive an Error message: "Your internet connection has time out causing the authentication to fail...". I can just click OK and nothing happens... I…
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Online Access Scanning
tried to resolve issue of online scanning and installed 2013 and key not valid now
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How To Even Start Downloading Bit Defender
Am writing on behalf of a friend who has purchased the Bit Defender family pack (+firewall?) for Windows 8 online. A small file has been download to his system which he needs to click on in order to download the main application file. Whenever this is clicked on, it keeps coming up saying "what program do you want to open…
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Wont Download
Everytime I try to download bit defender after ive saved it, it comes up and says you are about to download the best antivirus protection, would you like to continue download and remove old software, I click yes and that's all that happens. nothing else happens and it doesn't download any help would be great. thanks
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Activation Problem
Hi I recently purchased Bitdefender IS 2013 3PC/1Yr. The license is installed on 2 PC successfully but after some time on second PC it is giving me invalid license error. It asks me to activate the product as it has 0 day to activate but when I put my key to activate it, it refuse to validate the key. (I haven't installed…
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Need En-in Offline Installer Links
Hi, I have just bought Bitdefender TS-2013. In the CD 64bit setup is corrupt I have to install for 3 users and downloading 350*3 = 1.2GB is a painful task in the speed of 2G internet. Please provide me link for offline installer for Indian english version to spare me the problem of spending couple of days just to download…
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Installation Problem
Ive just bought Total security 2013 and im trying to install it to my laptop with windows 2008, each time i finish the installation laptop boot up again and again. I tried to install after a recover but still do the same " />
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Problems In Visualization Modules, And Other Screens.
Good morning! Now, after not using proxy, I finally managed to install Bitdefender Internet Security 2013! But in the main window, and also in the windows of the modules, does not appear anything, the buttons. Click on the help, it has a button that indicates, but does not appear. And the manual says that the main screen…