Please help!

I am usually very diligent and careful with my passwords, but have forgotten the settings protection password for my Antivirus Plus 2013. Can anyone tell me how I may reset or recover it?

I opened a support ticket with Bitdefender support more than 2 weeks ago, but have heard nothing. I contacted support again several days ago.. and still no reply.

I have a 3 computer license, and up to this point (trying to get tech support help), have really been impressed with the product. I will seriously look elsewhere for my anti-virus solution if this is typical of Bitdefender support.

Please Advise?

Peter

So, I completely uninstalled the “Bitdefender Antivirus free edition” and then uninstalled “Bitdefender Agent” and restarted the computer.

When I tried to reinstall the “Bitdefender Antivirus free edition” again, it only installed “Bitdefender Agent” and said “you already have bitdefender installed” before it actually installed “Bitdefender Antivirus free edition”. So, the installation was not complete.

I tried many times uninstalling “Bitdefender Agent” and starting over again with the installation, but I had the very same problem each and every time. Is there any solution to this? Thank you.

http://forum.bitdefender.com/index.php?showtopic=35502

to fix an issue with Bluestacks

Unfortunatelly, after following all steps Bluestacks still cannot be installed on a computer with Bitdefender Total Security installed.

Do you have other solutions?

I am running Vista Ultimate and BD 2013 Total Security.

I have recently tried TCPview software to have a look at what is happening with my internet connections.

I notice vsserv.exe is establishing and maintaining a connection to amazonaws.com.

The connection is active, with the sent/received packets count climbing while the connection is open.

I can end the process, but vsserv.exe reestablishes the amazonaws.com connection a short time later.

Does anyone know why vsserv.exe needs an active connection to amazonaws.com?

Regards.

For some reason your antivirus is deleting shortcuts to genuine software I have installed. This is VERY, VERY annoying. I wasn't happy when it deleted Cyberlink media, or the opensource software, GIMP for image manipulation which took hours to install and which I needed for making a wedding album for my friend. Let alone when it deleted music from my library. But it just deleted the shortcut for Blurb Booksmart totally at random and without prompt. I've been making a book and now I can't use the program properly. That's cr@p.

Thanks a bunch Bit Defender. Please tell me how I can reinstate these shortcuts on my start menu so I don't have to go via the programs menu. If it can't be done you'd better expect a twitter feed telling the world about it.

Yours sincerely

Furious soon to be EX customer

Desktop Bitdefender returned it as safe.

In driversweeper_3.2.0.exe ...

• VirusTotal ... found ... Win32/OpenCandy , Win32.Troj.Generic.a.(kcloud) , Trojan.Win32.A.Clicker.5429372

• Metascan, Virusscan.Jotti and VirScan ... all detected Win32/OpenCandy only

. . ** AV Eset found "Win32/OpenCandy" in all cases

• Bitdefender is one of the 48 testers on VirusTotal, but failed to detect anything!

OpenCandy is spyware and is not easily uninstalled.

BD did not detect Win32.Troj.Generic.a.(kcloud) -or- Trojan.Win32.A.Clicker.5429372 ... either

driversweeper_3.2.0.exe does not offer OpenCandy option-out during install wizard. I tried it.

VirusTotal result:

I m new to Bit Defender , as when i Try to enter into Rescue mode , pop up window opens up saying Yor System will Reboot, when clicking on yes one Installer with BDR install Open up & lasltly on clicking on YES again , Error Emerges saying Rescue mode encountered an error

please help me with this Error

I use Antivirus Plus 2013, and the latest update have blocked a program i use a lot.

I have tried to whitelist the program, and also the ip it tries to communicate with, but I can't get it working.

Where do you allow web resources in Bitdefender Antivirus Plus 2013?

I cannot turn it ON, the On/Off control is disabled

I do have a a Custom "On-Access scanning"

What alerted me to this situation is while looking for "Create a Restore Point" in Win7 Control Panel ...

Control Panel> Action Center

Virus protection (Important) (panel)

... there is a message

"Bitdefender Antivirus reports that it is turned off"

- the action control [Turn on now] implies my AV is off/disabled

Do I have a problem ?

In the same panel is a link "Turn off messages about virus protection"

- what does this do ?

- I am not brave enough to click the link,

- past experience with MS Security was a total shambles requiring a clean install of Win7 to stop Windows nag messages every time my laptop was booted (cold-boot, re-boot)

I would appreciate any help

----------------------

Bitdefender Internet Security 2013

- updated today

- I believe I am entitled to upgrade anyway ? I must do it!

Win7 Home Premium 32-bit

I use iTunes. I download podcasts via iTunes. I am finding that when iTunes "processes the file," the download stops and I have to restart from the beginning. I didn't have problems with this before. The only thing that has changed is the installation of BTS 2013. After doing some troubleshooting, I decided to stop the "on-access" scanning for the folder in which the podcasts are saved. After changing this setting, I have not had problems with downloading podcasts.

I believe that this a bug on BTS 2013, unless a technician could give me another alternative that does not make this folder vulnerable.

The more and more I am dealing with BTS 2013, the more inclined I am about asking for a refund. I am glad that my tech expertise allows me to figure crap like this out, but someone that is not versed on computers at all most likely is having difficulties with this software.

After I logged in, I was instantly welcomed with a load of errors, they are:

igfxtray module has stopped working

windows media player network sharing service config app has stopped working

igfxhk has stopped

igfxem has stopped

so I closed all them. I have since realised that anytime I try to open control panel I get an error saying - this application has requested the runtime to terminate it in an unusual way.

so it doesn't seem to be allowing me into the control panel.

when I click ok I then get an error saying windows explorer has stopped working, then I have to restart it.

I instantly thought, I will do a virus scan wth my bitdefender total security, when I load it up it says there are critical issues to fix, when I try to fix them, it says my on access scanning is disabled, when I try to enable or fix this, it says failed and stays disabled, it also wont let me do a general virus scan in the application (great security ey) lol

firefox will not open at all which is what I use 99% of the time, every time I try and load it, nothing at all happens, although I can use internet explorer, which is how I am writing this now, from here I have downloaded and installed malware bytes and Kaspersky virus scanner. malware bytes says there are no issues on my laptop, but Kaspersky says there are issues but when I click fix, nothing at all happens.

another issue is when I open windows update, it shows with a red cross as if its disabled, when I try and search for updates, it just says windows cannot search for updates.

I am using widows 7.

Can anyone help me please, I really have no idea how this has happened, I have tried everything I can think of, but cannot do much more without help.

Thanks

James

I've a problem I can not solve.

Very frequently I've got the following Virus Scan Event in Total security.

Infected web resource detected.

The application skype.exe accesses a web resource http://go.flx.com/imp? id=....... that has been detected as infected. The web resource has been successfully blocked and your computer is now safe.

I have no idea where is coming from, and it is nice to hear it was blocked.

However I like to know where it's coming from, and I like to know if my computer (skype) is infected. I like to solve this problem permanently.

Someone who can help?

Thanks.

Is there anything much to be gained by taking up the offer of the free upgrade, as I said I am comfortable with the 2013 version and it seems to work fine, appreciate your thoughts.

my farther was complaining about a multitude of pop ups while using !E11.

ihave just returned after curing the problem.

bit defender could not detect any problems.

re-set IE 11 same problem.

tried to install malware bytes could not.

ran in safe mode :malware bytes found 945 PUP`s and i quarintined. PROBLEM SOLVED.

WHY did bitdefender allow this to happen?.

i am anoyed becuse i have recomended your software to countless amounts of people.

please respond with a sensible answer promptly (not the ususall nothing or Ten days later.

http://forum.bitdefender.com/index.php?act...f=313&id=42

This week I renewed Bitdefender Internet Security 2013 for 3 PCs

1. Am I eligible for "NEW Bitdefender" ?
2. How is the new version "named" (BIS 2104) ?
3. I assume all my settings, Firewall, Exclusions, Application Rules, SafePay ... will be lost ?
4. are there any extra financial charges for New Bitdefender

Thank you

Regards,

Chuck Billow

I recently purchased a BitDefender Total Security and I want to automate some analysis task. Where is the command line scanner? I tried to use the typical one in C:\Program Files\Common Files\Bitdefender\Bitdefender Threat Scanner\Antivirus_******_YYY\bdc.exe but there is no bdc.exe neither bdscan.exe here.

Where is the command line scanner or where can I download it?

Thanks!

What should I do?

Bitdefender rescue mode selection comes up every time I boot my computer. I want to know how to prevent my computer from continuing to boot into rescue mode. Every time I boot it goes to a screen to a screen to select between Bitdefender antivirus rescue mode or to boot Windows 7. By default it goes to Windows 7 if no selection is taken. I want to prevent this from happening, because it takes more time to boot. I don't need to be in Bitdefender rescue mode.

Windows 7 64-bit.

Bitdefender antivirus 2013

Thanks

I have several user accounts on my PC.

I have already disabled the scan of CDs for Administrator User Account (in Exlusions tab of Antivirus Seetings)

But i can't do the same in other accounts.

when i run antivirus as administrator ( context menu in non admin account: "Run As Administrator") it doesn't save my selection and i'm watching there only default value - autoscan mode. it doesn't save my selection even after rebooting the pc.

Bit Defender Total Security 2013

best regards

I am running Windows 7.

I have a new install of Bitdefender IS on Windows 8.1 (Kaspersky earlier). Sometimes B. uses over 7 MB/s of data transfer (not size). I have standard HDD, and when we add system data transfer usage to those 7MB/s the usage of my HDD is 100%. How to reduce data transfer used by vsserv.exe?

According to the latest news coming out of Redmond, Washington, Windows XP will not have any more updates after 8-April-2014. And this applies to MS Security Essentials running on Windows XP SP3.

_______________________

Have a nice day

Amardeep