Privacy — Expert Community

[escalated] Search Advisor Not Working

Gorgotham — Mon, 26 Nov 2012 18:37:45 +0000

For some reason, as of yesterday, the IS 2013 search advisor stopped working in Google. It works in Yahoo and Bing, but nothing shows up in Google, not even the little black tab for the toolbar.

Did Google break it again?

This is IS 2013, Ver 1682.

Search Advisor Green Icon Disapeared

Charly1954 — Fri, 14 Mar 2014 13:29:48 +0000

I always used Bing for searches and a few month ago the green icon disapeared. So I tried google and no SA. On Yahoo search the grn icon was there so I been using Yahoo search for months. Yesterday I noticed the green icons was gone. I ran several system restores, didn't work. Ran a virus scan, didn't work. Run a error checker didn't work.

I have IE8 and BD TS 2013. Please don't ask me to try some other browser, been using IE for 10-15yrs. If I have to I will just dnld McAfee siteadvisor and get rid of BD when it runs out.

Search advisor from the page blk tab dropdown is turned on and SSL in Privacy is turned on. I have not dnlded anything or run any updates so that can't be the problem

Seach Advisor Not Woking On Chrome

wiggerwoods — Thu, 06 Mar 2014 20:44:24 +0000

My bit defender total security search advisor stopped working for google chrome. All the little icons are simply yellow question marks now not green or red like normal.

Please help me I have no clue why it is doing this all of a sudden

Site Exception (proctorcam)

feynman — Fri, 23 Aug 2013 16:16:21 +0000

We use this site for all of our web-proctored exams at Boston University. BitDefender's malware flag and intercept behavior seem to make establishing a connection impossible.

Can you please look into this? I have a final exam later today if you can pull off a miracle. Otherwise I will have to find a non-BitDefender computer.

Thank you.

Toolbar Not Working With Opera 12.15

r4mios — Wed, 01 May 2013 08:13:53 +0000

As title says, there's no toolbar (button) visible in opera 12.15 (build 1748). It's there in chrome and IE but not in Opera, although Search Advisor works. I tried reinstalling both opera and BD, clearing cache etc.

I'm using win8 pro x64 and BD Win8 Security most recent version.

Bitdefender Toolbar And Opera X64

egzo — Thu, 15 Nov 2012 05:33:49 +0000

I'm not sure if it's only my issue, but when I installed Opera x64 to it's default location Program Files/Opera x64 Bitdefender Toolbar doesn't show and traffic light also doesn't work, but if I installed the browser in Program Files (x86)/Opera the issue is gone. So it would nice if devteam would include new Opera x64 path in future updates of Privacy module so people wouldn't have to change default install paths for Opera to get this feature working. Thank you.

Problem Adding To White List

keithet — Mon, 01 Jul 2013 10:13:29 +0000

I added the site http://www.kjpselecthardwoods.com to my white list successfully. However when I try to navigate to http://www.kjpselecthardwoods.com/services.html or any other place on the site, I get the message I am attempting to navigate to an unsafe site. Since the url is already on the white list, how do I get bitdefender to let me go there automatically without a warning?

Scan Ssl Does Not Work

Asparanoix — Mon, 10 Jun 2013 18:19:02 +0000

Scanning SSL does not work. Changing the option ON/OFF give completly no reaction.

Tested on Eicar site (http://www.eicar.org/85-0-Download.html). Http protocol works fine... Https: file lands on the computer

Windows 8 64bit / Bitdefender Windows 8 Security / IE10

Оптом отбеливание зубов

Krestal — Thu, 06 Jun 2013 17:59:24 +0000

В на######ем оптовом интернет магазине вы сможете найти всю необхо######имую информацию про отбеливание зубов нижний новгоро###### цены, материалы ######ля отбеливания зубов, система отбеливания зубов white smile и сможете приобрести: отбеливающие пасты, полоски, каран######а######и, наборы и гели оптом по прибыльным ценам. Отбеливание зубов в ######ома######них условиях при помощи на######их отбеливающих сре######ств, бу######ет эффективным, ######е######евым и не травматичным. Сайт отбеливание.нет

Bitdefender Toolbar

Randyboy99 — Mon, 04 Feb 2013 14:24:47 +0000

Could someone please explain to me what the BD Toolbar does and where is it? Is it invisible ? Does it run in the background in some kind of silent mode. I don't see it and when I don't see it how can I know it's function?

Fix For Surf Advisor Google Works Only If Search Is Not Https Based

nzcoaster — Sat, 01 Jun 2013 06:43:48 +0000

Hi there,

I to noticed no search adviser ticks on searches from Google not appearing when searching from https://www.google.com

When I switched to non http://www.google.com the search results appeared alongside links as one would expect.

You try it and see if it works going from https://www.google.com to just http://www.google.com in your search

hope this helps sort out the problem area and brings on a fix from Bitdefender

Regards

its all whether you use https:// or just http:// on the google search

Feedback welcome

This is my first post to this forum so sorry if this has already been covered

Protection Against Fraud

coolcool1227 — Fri, 07 Sep 2012 11:58:44 +0000

I am interested to know more about the subject option.

Bitdefender Toolbar Absent In Chrome And Iexplorer

guiche75 — Sat, 08 Sep 2012 10:57:36 +0000

Hello,

The Bitdefender toolbar is absent in my navigator, despite of having activated the option in the Privacy module.

I checked in the Chrome or Ie extension and I cannot find it.

Thanks for your help

Sandbox Is Not Working

Rampant — Sat, 20 Apr 2013 08:50:34 +0000

Sandbox doesn't work in your browser IE10, Windows 7 64 bit.

Data Protection

Charyb — Wed, 29 Aug 2012 21:58:48 +0000

I need some ideas on how to test a data protection rule. Anyone care to help? I looked in the user guide but did not see it mentioned anywhere.

I would appreciate it.

Search Advisor

Rampant — Tue, 28 Aug 2012 13:10:47 +0000

Why no support for search engine Yandex?

Thank you.

Can't Find This Options Under Configurations

lktuematsu — Tue, 19 Mar 2013 20:57:22 +0000

Hi,

Background: after installing Bitdefender TS 2013 I cant use my internetbanking anymore (https://internetbanking.caixa.gov.br/SIIBC/index.processa)... Everytime since then I'm getting security certificated related problems. So I found out that I should just temporarly disable the "scan SSL" under "Configurations">"Privacy"

Problem: HOWEVER the tab "Privacy" is not availabe under "Configurations"! There are just 5 tabs in the "Configurations Overview" : "Overall", "Antivirus", "Firewall", "Updates" and "Safebox"...

Since I've Bitdefender installed in 2 notebooks I went to check in the other notebook for this "Privacy"tab... and strangely this option was available there!!! In the other notebook (with same productkey, since I'm able to get it installed in up to three computers) there are 9 tabs available under "Configurations Overview": "Overall", "Antivirus", "Firewall", "Updates", "Safebox" and "Privacy", "File Encryption", "Antispam" and "Optimization".

Questions:

1) Why do I have different tabs available in the "ConfigurationsOverview" when comparing these 2 computers, if the software and the productkey are absolutely the same??

2) Is there any other way to solve my problem with the bank website other than disabling "Scan SSL" under these unavailable tab "Privacy"?

many thanks!

Bug: Https://mail.google.com/tasks/canvas Remains Empty When Ssl Protection Is Enabled

kurt.de.vocht@pandora.be — Sat, 01 Sep 2012 11:32:45 +0000

Hi there,

I use Google tasks canvas view to manage my tasks. The website is at https://mail.google.com/tasks/canvas.

When SSL protection is enabled, the website remains empty... Can this be fixed?

Grtz,

Kurt

[escalated] Can't Use Sandbox!

realkaka2204 — Wed, 27 Jun 2012 14:10:22 +0000

When I Install Bitdefender Internet Security 2013, I can't use sandbox on Waterfox 13. Which is happened with IE 10. Please help me!!!

This is picture:

I'm use Windows 8 RP x64

IE 10 and Waterfox 13.

Thanks,

Regards.

How To Tell Bitdefender That A Site Is Safe

keithet — Tue, 29 Jan 2013 10:40:05 +0000

I often go to a banking site. Up until recently, I have no hassle from BitDefender concerning this site. Now BD notifies me this site is unsafe and I have to override by telling BD I want to go to the site anyway. How can I set it in BitDefender that the site is indeed safe and I want to go there without the step of overriding the notification the site is unsafe?

Aw,snap!

onuracengiz — Thu, 21 Feb 2013 03:32:25 +0000

Using Bitdefender Internet Security 2013 16.26.0.17.39,Chrome 24.0.1312.57,Flash Player 11.6.602.168

Whenever I use flash app in Chrome,the app crashes constantly.After I researched the problem online,I figured out that when i close the search advisor,scan ssl,fraud and phishing protection,flash apps works faster and no more crashes.

Scan Ssl Feature

jscoleman — Sat, 16 Feb 2013 17:00:23 +0000

This Privacy feature is breaking the ability to authenticate against an ADFS server (Office 365). The SSL cert is not the issue. Disabling Scan SSL resolves the problem.

If any other users encounter the issue while trying to authenticate the login / password dialog box will pop up over and over until complete failure. It seems the Scan SSL feature alters the connection in someway or does not allow the credentials to properly pass through to the server.

Two Green Circles, Searching Twice The Links.

coolcool1227 — Tue, 12 Feb 2013 23:16:13 +0000

Why Bitdefender searching twice some links on the search engine? See the attachment.

[escalated] Toolbar Can Be By-passed

coolcool1227 — Wed, 04 Jul 2012 15:43:27 +0000

I google a website "www.hihanin.com" and Bitdefender toolbar detect it as malicious and there is red indication in front of that and the Bitdefender block that website and it can't be opened. But when I click on the option "Translate this page", the website can be opened normally and Bitdefender fail to detect and block that malicious website.

The same issue I faced with standalone Bitdefender TrafficLight tool.

Images Not Shown With Scan Ssl Option On

coolcool1227 — Tue, 12 Feb 2013 00:48:34 +0000

If the Scan SSL option is enables, many of the images on the facebook are not displayed i.e they are blank.

Slow Web Page Loading Solved In 2013 Ver Or Not ?

aminnazifi — Sat, 30 Jun 2012 14:40:18 +0000

i want to install Bitdefender 2013 , but before it i want to know slow web page loading solved in 2013 version or not ?

please answer , cant wait to install !

Exception For Web Sites

Rampant — Mon, 28 Jan 2013 12:21:30 +0000

If the site is blocked by the anti-virus scanner on access should be an option, with the help of which it was possible to add web sites to the exclusions

How It Works The Sandbox

Rampant — Mon, 28 Jan 2013 08:20:07 +0000

How the files are deleted, trapped in the sandbox?

Thank you.

Bitdefender 2013 Trial

subukid — Tue, 29 Jan 2013 05:00:16 +0000

I wonder if the trial version have the full function, and are the same as the pay'ed full version of internet security?

I also wonder if you press the (x) button on the autopilot (with the search in the middle), does it turn of the protection of the antivirus (Shooting down bitdefender)??

Take Back To Security Button Not Working

coolcool1227 — Mon, 08 Oct 2012 11:07:19 +0000

When the website is found malicious and Bitdefender Cloud Protection block it, the button Take Back to Security button is not working and nothing happened when I click on it.