That someone happens to be me...

What do I do....

Thanks !

😒

I have a few devices I no longer use that have been removed from the dashboard on my.bitdefender.com, but still show up in the Anti-Theft module. How can those unused devices be removed?

So how do I remove the AntiTheft password/PIN lock?

Quick question. I was very impressed to see that Anti-Theft located me to within one house of my residence... Can you tell me how that works? My computer does not have GPS and if it used my ISP information it would have located me in another town entirely as that's where I show up when i use "Whatismyipaddress.com" and where Speedtest.net also puts me... Only your technology has near my exact location...

Also... I had installed Total Security 2013 but uninstalled it and went just with the Free AV because Total Security seemed so bloated and slowed things down. I chose to use the free version as well as Malware Bytes. HitMan Pro and the Windows Firewall. Hope I made the correct decision because the total Security license was not chea.p...

Anyhow - I had completely uninstalled Total Security and did not install any anti-theft software. Can you tell me how it is that when I log into my dashboard the anti-theft option is there and functioning? I'm just not so sure I enjoy the idea of people knowing exactly where i am at all times. LOL

Just looking for general information. Please feel free to respond to me directly as I'm not sure this forum will advise me of responses.

Thanks!

Rob

robnraleigh@aol.com

I made ​​a big mistake:

I was on the lock tab and note that the proposed location was completely false. I try to relocate; nothing works. I see the button "delete data" I say. I will remove the data location. A message appears: are you sure to delete this data? I say yes

Computer reboot and later I read erasing the hard disk!

OUAHHHHHHHHHHHHHHHHHHHH!

I unplugged my computer soon.

Questions to the forum:

is it possible to stop this process?

if not, will it be possible to reinstall everything?

I have several hard drives backup (physical disks, I'm not talking about partition). Will they be deleted too?

Thanks

J'ai fait une grosse erreur:

J'étais sur l'onglet antivol et je constate que la localisation proposée etait completement fausse. J'essaye de relocaliser; rien n'y fait. je vois le bouton " supprimer les données " .Je me dis: je vais supprimer les donnees de localisation. Un message apparait : etes vous certain de de supprimer ces données? je dis oui

GROSSE BOURDE !!!!!!!

Mon ordinarteur redemarrre seul et plus tard j'apercois effacement du disque dur!

OUAHHHHHHHHHHHHHHHHHHHH!!

j'ai debranché mon ordinateur aussitot.

Questions adressées au forum:

1. est il possible d'arreter ce processus ?
2. si non, sera t'il possible de tout reinstaller ?
3. J'ai plusieurs disques durs de sauvegarde ( disques physiques, je ne parle pas de partition). Seront-ils effacés eux aussi ?

Merci d'avance pour vos réponses

When I was working on my laptop windows rebooted and asked for a pin.. i can't type or do anything. I am really upset because I need this pc. Every time I reboot it my keyboard is going nuts with flashing lights all over the place please help me.

Windows 8.1 64x

Sony Vaio

Bitdefender Total security 2015 (beta)

Anti theft lock (Bitdefender safe lock)

I choose a trial Bitdefender Total Security 2013 before I buy It. Today I try, in my Toshiba Satellite with WIN8, the Anti-Theft. I thought: -"I choose a pin and if someone take my pc away I activate it".

Well...

Now I have the screen of my pc saying "Bitdefender safe lock >" and I've nowhere to insert the pin. The lights of Caps lock and NUM Lock are flashing. I can't do anything with my pc!!!!

With another I joined my bitdefender account but I can't delete the pin or stop the anti theft!!!!

I need to work with my pc tomorrow!!!!´

Please, HELP me

I have also asked if at all possible could yourselves release the IP address that is associated so that we can trace this through to the ISP with the police. I'm presuming that this is logged.

I have also asked if the police can have a contact number for yourselves to discuss directly as this is time critical before the laptop no longer reports and all out the possessions that we had stolen from our home go missing almost certainly permanently.

Please help with this if at all possible or at least let me know the update / progress to-date rather than the standard response of "this has been escalated as a priority and we will contact you via email ASAP". This is really about helping us to find our personal belongings.

Anything you can do to help would be great and I really do apologies for raising this in a public forum. I'm hoping there could be some really good publicity for yourselves if our belongings can be recovered. It makes a great story to tell prospects. In-fact the anti theft is one of the reasons I continue to use yourselves.

The downside is that if the location part of the site is not actually connecting to my device and has not had any updates since it has been taken then you have a serious flaw that should be eradicated as the acquired time stamp changes.

It would be useful if you could pull to the dashboard, mac address, public IP address and the time stamp the laptop last reported. With this data a lot can be done through other means to track a location.

I have provided my phone number as part of the chat threads I've had with tech support so please feel free to call or email

I have windows 8.1 64 Bit and a Acer Aspire v3-772g laptop. I tried to attach en external keyboard but nothing happens and the three lights are flashing.

Hope u can help me very fast.

Kind regards

I tried the AntiTheft - Lock - Function of Bitdefender 2013 and now my notebook doesnt work anymore

There is only the Text "Bitdefender Vorhängeschloss..." and the Caps Lock LED blinks 3x on and on

I have a Lenovo Thinkpad T410 notebook

How can I unlock the AntiTheft Tool ???

The secure-mode of Windows 7 doesnt work too

Please help me

With best regards

Christian Holler

PLEASE HELP ME

Lenovo Ideapad Y500

Windows 8.1 64 BIT.

Please PM me instructions,thank you.

@Georgia any help?

Hi, please I´m a engineering student, i´m just about finish the school but I do really need my computer to get finished. The reason I turn my computer locked was because: some one broke into my room and stole my girlfriend´s computer so after trying to find by anti- theft locate i want to secure the data so I locked, then I was thinking if that would be really working so I thought: I will make it in mine so I will know if it works, And it does but then the keyboard doesn´t work and then I tried within a USB keyboard but the lights of the keyboard flashed in order Caps lock block num and now i don´t know what to doHELP!!

@Georgia

3 Days without laptop. I need it!

Anyone?

2. Activated the feature for Bitdefender safe lock feature

3. Computer restarted and now unable to log in to laptop

4. Cursor appears but keyboard does not work

5. Cap lock LED light is flashing

6. Connected USB keyboard and rebooted Laptop. The Num Lock /Cap lock / Scroll Lock LED lights are running lights

Help sought to relog into laptop and disable safe lock feature

SJJS

Starting with 11.27.2013, you now have the possibility to remove any unwanted device from Bitdefender Anti-Theft.

In order to remove a duplicate device or one that is no longer in use, access the My Bitdefender portal. Click on the Anti-Theft icon or use the following link:

https://my.bitdefender.com/en_us/my/#page=antitheft.index

Choose the device and click on the "X" button next to it (screenshot attached). You will receive a confirmation message for this action.

Note: If the device was removed using this method, in order to list it again, you will have to link the product again to My Bitdefender portal from the product interface.

Customer service was terrible and I'm now missing class because I have to get best buy to wipe my laptop and restore it. Please help me ASAP I can't use my keyboard to enter a pin its absurd and unacceptable that on the forums you deleted or edited the post that would have resolved my issues

Total protection but in this safe lock I cannot sleep now for project presentation I will make Tommorow I cannot open my own laptop causing this disturbing safe lock why I'm suppose to suffer on this problem . I though this forum is the fastest way to help people like meh to solve this problem. But until now no one in the admin answer my help or question m Again my laptop is Sony vaio E series i5. Windows 8 . Why no one admin can help meh on this problem now I'm behind schedule for Tommorow pres yay ion I cannot report to the company I work for and it me result this for termination . All project was saved on my laptop that I can't open anymore my laptop keyboard dis baked , I'm using wireless keyboard also didn't work I try every way to rescue my program but still failed. I tried many time posting here to get your Attention but still no one in this admin help me. Why tou cannot reply me I'm only a couple of hours for the schedule of our meeting . I'm too stress and depress now how to open my laptop . No one oin the admin is online. Why like this. Inyu this security with my own money plus I cannot find help from anyone of you in the admin.i tried everything to post just to get your attention but no one reply me. What help I can get from you,how I can reach you just to read my message on this forum. I'm truly depresses on this forum if only I will suffer this I will not buy this but I bought this because it says bitdefender is the top one in the list of all anti virus but in this kind of emergency you cannot provide me a little help?.. Do I need to pay again online just to get your help?....

I downloaded bit defender anti-theft and security to find my phone. I did not set a pin or anything and all of a sudden my computer shut down and will not turn back on. it says "Bitdefender safe lock" This is a work computer and it is crucial to our business to have this up and running ASAP can you PLEASE message me back asap so I can use my computer again.

Megan

I downloaded and installed Bitdefender Anti-theft app for android and tested the anti-theft features: locate, lock and send alert. Unfortunately for me, while the remote lock worked, I can't access the device as the pin I registered with is not unlocking the device. I have confirmed it online from the Show Password options.

I need to access my device. Please help out.

I Was trying out the New Bitdefender 2013, and when i enabled the Anti-Theft option, my Laptop got locked out, I am using Lenovo Ideapad Z560, Windows 7 64-bit. Can you please help me how to unlock my computer

Appear on a black screen "bit defender safe lock"

What is going on?

dell Inspiron 11z (1110) windows 8 Pro x64

It's extremely urgent, and apparently I'm not the first....