Remote control — Expert Community

Problem

elyas_2011 — Tue, 24 Dec 2013 15:39:11 +0000

hello

i installed bitdefender is 2014 on a loptop a week ago, i today removed my device(loptop) of my bitdefender.

now how i can add my device (loptop) to my bitdefender?

One Machine Missing In Remote Control

ClarenceE — Thu, 30 Aug 2012 18:05:33 +0000

Is there a way to get a machine to appear on the remote control webpage after removing it?

Installed Internet Security 2013 approximately three weeks ago. One machine showed up very fine, everything worked. The other machine had continuous swirling on the bottom two start buttons. Yes, I clicked on the remove because I assumed, yep assumed, I could easily restore it and perhaps it would work correctly. I was wrong. Now only one machine appears and all is well with that machine; however, my machine is no longer there and I would like to know what to do to retore it to that position.

I tried repairing the application. That preceeded well and a big update appeared to take place once it completed, but still, only my wife's machine shows up when clicking on the MyBirdefender, then on Dashboard.

Tech helpers have been informed but time passing by and no further information coming from that resource yet.

An embarassed new Bitdefender customer here.

Clarence

Too Many Devices In Mybitdefender

Charyb — Sat, 02 Feb 2013 11:32:35 +0000

I now have a total of 18 devices showing in My Bitdefender. Only 2 of these should be there - one for Android phone and one 3 user license of BDAV+2013 that has 480 days left on it which is correct. For the other 16, it shows a license for BDAV+2013 having 114 days left on it. This is either not mine or may have been a result of merging licenses or many reinstalls. Under products, the only license that shows current is the BDAV+2013 with 480 days and 11 days left for BitDefender Mobile. The rest are either expired or invalid.

Problem With Number Of Computer Of Remote Control

realkaka2204 — Tue, 31 Jul 2012 09:53:44 +0000

Hi,

I have a problem with Remote Control feature:

I only install Bitdefender Internet Security 2013 for 2 Computers (MINHNHUT (windows 8) and THAO (windows 7)), but in list of "Remote Control" appear 3 computers and have 2 computers with same name "MINHNHUT" . I sure don't have a computer with name "MINHNHUT" run Windows XP (that is problem). How to remove that computer.

Thanks.

Regards.

[resolved] Where Is Remote Control Feature?

coolcool1227 — Thu, 12 Jul 2012 12:20:41 +0000

Where is this option? I could not find anywhere.

A Bug In Remote Control?

AstroMax — Wed, 08 Aug 2012 02:01:29 +0000

Since few days this is what I get:

I could not find a way to reset/fix it, even logging out/in shows the same. Just to make sure, I connected also with/without firewalls, no way!

It seems that page is frozen and is not updated (see e.g. date in product update).

Only thing that gets updated is days of remaining subscription.

Is it a bug? Is it bad weather in the cloud?

Not Working

brihy1 — Thu, 05 Jul 2012 20:05:08 +0000

hope this is in correct place

when i go to my bitdefender-go to bottom where my 2 computers are listed -highlight the pc-click more info,nothing happens?shouldnt i be able to update,run scans,etc?