Registration & others — Expert Community

activation code

ferozk — Thu, 19 Aug 2021 20:12:23 +0000

my activation code says used but my laptop is only showing the trial period. what do i do?

Bought a licence and is less than 365days!!

Mo3pheus — Tue, 02 Feb 2021 19:25:32 +0000

I've bought a licence which I haven't use for few months to notice now when activate that it is less than 365days.

A complete ripoff!

What if you buy a licence as a gift to someone and find out that is less then a year!!

No Activation Email

Arrin — Tue, 07 Aug 2012 10:49:54 +0000

so it's been about an hour which seems very odd and is the reason i'm posting this, does it normally take an hour? i couldn't find anything to do with resending the activation email either

Facing Problem

usama shafqat — Thu, 16 Feb 2017 05:25:54 +0000

I purchased 5 licence of bitdefender. I thought bitdefender for andriod is free. But it cost one licence. And i want to shift my andriod licence to my laptop is it possible. Kindly help me

[escalated to development] Do Not Want To Log In To "mybitdefender"

KISS101 — Sun, 11 Aug 2013 00:35:50 +0000

Hi,

I am starting to get very frustrated that bitdefender keeps popping up asking me to login to MyBitdefender.

I do not wish to have data linked to my identity pasted through the internet (even if it is secured, encrypted or anything else) such that I do not want to log in.

At least on a daily bases, maybe more, I have to click close on a pop up asking me to log in. I have searched for an option to prevent this from happening but can not find one. Can someone please direct me to this option? OR have it implemented in an update?

At the moment this seems like the behavior of a virus, ie a pop up asking me for login information with out my consent.

Attached is an image of the pop up...

Please help me from being asked to log in again.

Thank you.

License Key Problem

sailappan — Mon, 19 Nov 2012 11:43:05 +0000

hello sir,

I purchased Bit Defender antivirus plus 2013 for one PC ...... if i enter the key ... & click Register now button .. it shows ..."you have entered is currently used in the product. you cannot register the product twice with the same key"....... so give me solution for it..... pls as soon as possible......

I Dont Want An Account!

hkniese — Mon, 25 Mar 2013 08:26:02 +0000

Is it possible to disable the "hey du you want to register an account for my bitdefender ..."

I ve activated my licence and i dont want an MYBitdefender Account.

Its like a free AV tool

Log In Problem

Newby.000 — Thu, 10 Sep 2015 23:24:06 +0000

Hi! Good day! I need help!

I am experiencing problem when trying to log in with Bitdefender 2015, getting into the My Bitdefender site is no problem. Trying to login through the program though tells me this error. Thanks in advance for anyone who can help me!

Cannot Activate My Account

Skorzeny8814 — Mon, 31 Dec 2012 02:15:08 +0000

Yesterday I've installed Bit defender total security 2013 and I tried to activate my bitdefender account, but I couldn't. I've got the actiavation email but no matter how many times I click on it, no matter how many times I resend it to myself (by asking for it) there's not a single clue of activatng my account. Can anyone help me?

I'm Not Sure If My Bitdefender Account Is Active

Abir — Mon, 24 Aug 2015 13:49:57 +0000

I just registered my bitdefender internet security 2015 and im not sure if my account is activated with my email because when i go to "account info" from the bitdefender window, it says my activation is pending even though i clicked on the link that was sent to my email to activate the account.

How Can I Check If My License Keys Are Valid?

rockmanx7 — Thu, 30 Jan 2014 07:41:04 +0000

I recently purchased 2 copies of BitDefender Internet Security 2014 (key only, 3 PCs 2 Years) from a eBay seller. The seller stated on his auction page that the keys were never registered and the items are brand new.

How can I check if my keys are valid and never been used? ***without start the countdown

Kind regards

Karoon

Activation Still Pending

rafibryl — Mon, 06 Jan 2014 01:46:47 +0000

I puchased BitDefender last night, and installed on a laptop.

Trying to configure parental control, and it is saying that account is pending activation.

Could Not Validate The Serial Number

morphius — Tue, 16 Sep 2014 13:16:12 +0000

I have a serial number for Bitdefender Antivirus Plus 2013. I want to input it on my bitdefender 2015 antivirus plus, it said "We were not able to validate the license key you entered". What should I do with my serial?

I tried to PM Georgia but I can't. Please help.

Got To Be A Way

PJB — Thu, 06 Feb 2014 17:27:21 +0000

I am not happy with the Bitdefender user interface and I particularly dislike the annoying popup for the Mybitdefender login. I have reviewed online discussions that go back a few years and I know similar concerns expressed in this forum by Bitdefender customers are not adequately addressed. Complaints go largely unanswered. Responses tend to extoll the virtues of the added features. Clearly, the company is not interested in offering an opt out feature to the annoying popup. It strikes me as a bad business model.

Yes, I have registered a Mybitdefender account and yes, the popup persists. No, I do not care to use any of the features. All I want is a robust program that updates regularly and scans my emails and downloads, etc. I do not want a program that constantly asks me to log in or review weekly reports. Let me decide what features I want to use.

There must be a work around. Does anyone know what service or process I can disable? Is there a tweak to the system registry?

How is the popup generated? Is it through the installed program or is Bitdefender calling home and generating the popup regularly off the Internet? Can I block Bitdefender from downloading this popup?

If I cannot resolve this issue, I will not renew my subscription.

Registration Error

thanatosfleetfoot — Sun, 25 May 2014 00:47:55 +0000

I tried to install my brand new never opened disk and it tells me it has already been activated. it is total security 2014 and I need this resolved. I expected to have an easy time installing this program as I am not computer illiterate but when it tells me my registration key has already been activated then I need some assistance from tech on the companies end.

How To Disable Mybitdefender

dakaosuuskunta — Sat, 20 Oct 2012 13:20:05 +0000

I'm new with MyBitdefender Antivirus Plus 2013.

I keep getting the MyBitdefender pop up windows displaying.

How do I disable this window from popping up?

Screenshot:

Bitdefender Account Login Problem

edgarhamb — Fri, 21 Sep 2012 10:01:22 +0000

Hello.

I am using Bitdefender TS 2013. I have 30 days trial version. The problem is that I CAN"T login into my bitdefender account. Whenever I am trying it shows

"Your internet connection has timed out causing the authentication to fail. Please sumbit your account information again"

Please help

Activate Product/registration/mybitdefender Help Please

RenlyS — Sat, 02 Nov 2013 09:59:55 +0000

I am new to Bitdefender and this forum. I have searched the posts and noticed that Christian is on a lot of the registration resolution ones. I tried sending a PM. I am not really sure if I initiated it correctly but I received an error stating "This message can not be sent because the recipient has their personal messenger disabled or they are in a member group not allowed to use the personal messenger. This personal message has not been sent". So as my trial countdown continues, I figured I would post for help.

Here is the problem I am encountering. I purchased a box copy of a 3 PC 1 year licence of Bitdefender Internet Security 2013. I installed the disc on my laptop while not connected to the internet. When I was asked to enter the registration key, since I was not connected to the internet, I selected the trial version. When I did connect to the internet, I clicked on the 30 days left link at the bottom of the dashboard and entered the Registration Key listed on the back of the CD sleeve into the Licence Key field and clicked Register Now. I received an error saying to enter it again so I entered it again and then I received a message stating that "The licence key entered is currently used in the product. You cannot register the product twice with the same key."

I then tried to create an account through the MyBitdefender drop down "Account Settings" option at the top of the window in the dashboard and received an error stating "Your internet connection has timed out causing the authentication to fail. Please submit your information again." I tried several times and received the same error. I believe I had an internet connection because I was able to access various internet sites. I went to the bitdefender.com site and created a Mybitdefender account there and registered by licence but when I went back to try to enter my new account information through the dashboard again I received the same Internet timeout error.

I sent through an email ticket but it has been over 24 hours and have not received a confirmation or reply. So then I created a forum account so that I could send a PM to ask for help but received the above noted error. Now, here I am asking for help please.

Any assistance you can provide would be greatly appreciated. Thank you.

Regarding 3year 3pcs

wazhanudin — Tue, 18 Feb 2014 20:38:54 +0000

Hello BitDefender,

Im just bought BitDefender Total Security - 3Year & 3PCs.

My question here, Is it this license key can be used for 3 different PC?

Because, I only received 1 license key.

How may I know if the license key has been used?

Now, Im only know the validity (1095days)

Thank you.

License Key Invalid

ervhoxha — Mon, 03 Feb 2014 18:07:44 +0000

i bought bitdefender internet security 2013 some weeks ago.

installed it registered it and was using it without any problem.

suddenly with computer running i get this message ''license key invalid''.

uninstalled and installed ,tried repair.nothing seems to work.

Automatic Renewal Refund

varunshenoyv — Sun, 02 Feb 2014 01:55:10 +0000

My credit card has been charged with automatic renewal of Bitdefender internet security 2013. I am not even using the product. Even though i created a ticket for the refund, i have got no reply. I understand that you have a 30-day limit for these things. I request you to refund me my money before the limit expires.

Renewel Licence

asrl — Sat, 21 Dec 2013 06:09:28 +0000

I just renewed for an additional year (via the discount renewal sale) with my current license (BTS 2013) having 89 days left. I added the renewal key and it shows separately in MY BITDEFENDER products with 365 days left and didn't ADD the new license to the current one 93+365 = 458 days. Now it seems to me I'm going to have these 2 license clocks tick down on me simultaneously wasting 93 days of the renewal license. Is this the case? If so, can support add the two together? Thanks

Amsan

Autoscan Control Does Not Stay On

dbaber@juno.com — Wed, 18 Dec 2013 22:40:44 +0000

I keep thinking that my Autoscan and Update buttons should hold the on positions, but they don't. Then I get messages saying that there is a problem. When I check I find out that Autoscan has not been run for days, the same with Update. Is there some way to set them so that they will stay on? :wacko:

Activation Failed

RAH — Sat, 16 Nov 2013 05:30:29 +0000

Hi,

I have been using BD IS for a few years now and after buying another key (eBay) I re-activated. BD 2013 has been working fine until today where it now says that my activation is invalid.

I've done a search of the forum for other similar problems and found one by Noel Clover. Following that example to take the repair option (shown how by this link http://www.bitdefender.com/support/how-to-...ender-1087.html (I'm on Vista 64bit on 2 PCs and Win 7 on another) and restarted, but no luck.

When I log onto my BD online Dashboard account the status shows over 639 days left but says there are problems, and there is a Fix All button. I tried this but it didn't work.

Any ideas please, or have I just purchased a dodgy activation code?

Best regards,

Russell (RAH)

Account Activation

HBit — Sat, 02 Nov 2013 15:09:49 +0000

I am still not able to activate my account: okechukwu_okpere@yahoo.com

Please can you technically look into it.

How Do I Verify If Keys Are Valid?

OpTicaL — Fri, 25 Oct 2013 12:48:32 +0000

I recently purchased 5 copies of BitDefender Internet Security 2013 (retail box, 3 PCs 2 Years) from a eBay seller. The seller stated on his auction page that the keys were never registered and I was emailed the keys to save on shipping.

How can I verify if the keys are valid? Can I be given a new set of keys to prevent the seller from reselling the keys?

"pending Activation" Account Problem

Liam812 — Sun, 26 May 2013 04:07:45 +0000

Hi, just installed Bitdefender free, and when I wanted to go in to MyBitDefender, it said my account is still pending activation. I have clicked on the email before and it redirects to https://my.bitdefender.com/en_us/my/#page=m...ror=wrong_login. I have seen the same problem resolved by an admin activating the account manually. Could someone do this for me please? It is the email registered with this forum account.

Thanks, Liam812

Bd Ts2013 Licence Merge

schartzmager — Sat, 19 Oct 2013 01:02:24 +0000

i was given a key for my birthday and id like it to be merged into my current subscription how do i go about to get this done?

Re: 10 Bitdefender Licence Keys

spinnerposse — Tue, 15 Oct 2013 17:40:33 +0000

HI IVE RECENTLY BOUGHT 10 LICENCE KEYS FOR BITDEFENDER 2013 1 YEAR 3 USERS ON EBAY I CHECKED ONE IN MY BITDEFENDER ACCOUNT HOW DO I REMOVE IT AS I NEED TO REINSTALL IT ON A FAMILY MEMBERS COMPUTER WITHOUT THE DAYS TICKING DOWN IF YOU COULD HELP ME PLEASE THANKYOU PLUS I WOULD LIKE TO REMOVE THE EXPIRED BITDEFFENDER IN MY ACCOUNT IF YOU CAN HELP PLEASE THANKOU

REGARDS ANDY

Unable To Register Bitdefender Total Security 2013

Reichcommisar — Sat, 12 Oct 2013 07:53:05 +0000

Hi,

I am unable to register the Licence key that was bought in India for Bitdefender Total security 2013.

Message Received while registration Process:

The Licence key is restricted in your region and can't be used to register the product you have installed.Contact Support to get help with the Issue.

Note

1)I am still living in india in the same area

2)I am at present using 2014 trail version of bit defender total security i tried the key in both with same error

3)I did contact bitdefender twice with no response

Plz help trail version expires in 16 days

Sorry for my bad english