Update — Expert Community

Unwanted Changes

Par — Wed, 08 Dec 2021 07:36:49 +0000

Why does automatic update interval keep changing from 1 hour to 8 hours. This has been a recurring issue for years.

Update Encountered An Error 1022

Alican — Thu, 13 Feb 2014 05:41:44 +0000

total security 2013 - Update Encountered an error (error code -1022)

please help !

A Restart Is Required

antikythera — Sat, 13 Dec 2014 14:07:32 +0000

Hello, please could you post the change log for the latest 2014 range update when you have time to. It looked quite a big one from the list of files changed.

Ideally if you implemented my product suggestion and included this information within the progam itself so it is viewable in the event log you wouldn't have to then bother posting details each time on the forum.

Total Security 2014 Update Function

BDUSER123 — Fri, 09 Jan 2015 17:48:57 +0000

It appears there was a large update 2 days ago. Since then Bitdefender isn't updating. It attempts to but nothing downloads , there isn't any data to download. please help.

My Total Security Upgrade Issues

jisaacjr@mac.com — Wed, 13 Aug 2014 14:37:44 +0000

Since upgrading to Total Security 2015, two issues have come up. 1) The Action Center keeps asking me to select a Windows Update option (manual or automatic) with each boot of my laptop and desktop. 2) The toolbar does not Auto-Hide despite that option select in toolbars properties. Any suggestions?

Laptop: Windows 7

Desktop: Windows 8.1

How Can Orange Status Due To No Update In 24 Hours Go Green Without Connection To Internet?

Cosmic37 — Mon, 17 Nov 2014 08:54:51 +0000

A strange thing has happened - can anyone explain this...?

Sometimes I work with my PC not connected to the internet. Yesterday I was doing so and my Bitdefender window was orange due to not having updated/connected to server in the last 24 hours. Well, I minimised my window and did my work, without connecting (as far as I am aware) to the internet. This morning I turned my PC on and fired up Bitdefender window before connecting to the internet (broadband modem still switched off). And this time the Boitdefender window was green and without any orange warning of no connection in last 24 hours.

Can you understand my confusion? How can this occur?

Thanks for any help!

By the way, for informatuion I have checked events list for update and there were successful updates listed today at 2014-11-17 11:42:08 (having switched PC on at around 10:30) and the previous one on 2014-11-15 18:26:38. In between these successful updates there are ten events labelled "Update encountered an error" - possibly because I was working on my PC without connection to internet. Event message reads "Bitdefender could not resolve the update server configured" etc but I'm just ignoring these. But surely there should be another message of "successful update" if my status goes from orange yesterday ("no update in last 24 hours") to green today at 10:30ish?

Log Of Antivirus Library And Software Update Times.

Cosmic37 — Mon, 17 Nov 2014 06:19:46 +0000

Hallo, I would like to know where to find a log of all updates (virus library version updates as well as any other relevant software version updates) with some kind of version number and the date-time when it was installed on my PC.

Date-time of download would be interesting too in case that can be different.

My PC is not always connected to the internet. Where can I find such a log and will it be readable in plain text for me? (if not then how can I read it)

In case it helps answering my Bitdefender 2014 build version is 17.30.0.1275 and I am running Windows XP because its jolly.

Thanks for any advice!

Offline Update

Sasikettavan — Sun, 14 Jul 2013 00:08:13 +0000

Where i get all virus definition update & product update(offline)?

The New Bitdefender - Product Updates

rootkit — Thu, 27 Jun 2013 11:02:07 +0000

Hello,

A new product has been released with the following details:

Date: 06.26.2013

Affected software:

- Bitdefender Total Security

- Bitdefender Internet Security

- Bitdefender Antivirus Plus

Localization: US-EN;

Version: 17.13.0.551 - initial release

Platform: x86, x64

Updates:

New: Photon;

New: Security Report;

New: Wallet;

New: Scheduled Scan in Antivirus Panel (Manage Scans);

New: Cloud Antispam protection;

Improved: Parental Control;

Improved: Safepay;

Improved: Installation process;

Improved: Interface and Security Widget;

Integrated TrafficLight SDK 1.5.0.169;

Major improvements and fixes;

[submmited to DEVELOPMENT] Blue Update Progress Bar

daman1 — Thu, 27 Mar 2014 09:57:30 +0000

Is back with this mornings large 37,000 KB update i see, Thank you BD team for restoring this feature its nice to see the update actually happing and the KB's down loading.

Is Bdts 2015 Better At Detecting Stuff?, Or Is It Mostly A New Ui?

alokep — Sat, 19 Jul 2014 06:49:22 +0000

Pl see this thread

Bitdefender Definition Updates On Auto Detect Proxy Networks

tim.smithers@dmouse.com — Wed, 16 Jul 2014 04:28:16 +0000

I have Bitdefender Internet Security (have no idea what version as it doesn't seem to easily show the version anywhere.

I can update the virus definitions fine on my home network (which has several firewalls, IDS etc), however on the corporate network I am using at the moment it fails. When doing a manual update it just hangs for ages and then times out with an error.

The corporate network is likely to have proxies in place, but they are set to autodetect in the default browser. The proxy settings in Bitdefender are set to import from browser.

I can ping update.bitdefender.com without any problems.

Is there an issue with BitDefender interpreting the proxy settings when they are set to autodetect?

Bdis 2015

Nesivos — Tue, 08 Jul 2014 20:05:18 +0000

Looking at 'About" and it says BDIS 2015

Build: 18.12.0954

Engine Version: 7.55774

Facebook Protection is working

I ran Vulnerability Scan after today's Windows Patch Tuesday updates and all was good.

BDIS 2015 taskbar icon is Red and White.

vsserv.exe showing 233,194K memory usage. I think this is an improvement over the last version of BDIS. Still a lot higher than BD W8 Security vsserv.exe now showing about 13,000K memory usage.

Nice job BD

Bitdefender Total Security 2015 Update Query

keverne — Thu, 10 Jul 2014 16:02:38 +0000

Am I allowed to update my PC's using the 1 year, 3 PC, copy of Bitdefender Total Security 2014 to the new 2015 version please?

Automatic Updates Disabled

richamo2002 — Thu, 10 Jul 2014 14:38:17 +0000

This was an issue that I had with my 2013 version of Bitdefender, and have recently updated to Bitdefender 2014 to see that the issue still remains, even though I was informed that updating would remove the issue entirely. That being said, the issue is still present.

I have tried multiple times to switch the "Auto Update" tab to on, but each time, I am met with a prompt asking for a password, as seen in the attached image. I am not sure why this is, as I have never set a password, on this new version OR on the prior version I had, which as I mentioned also did the same thing.

If there is anymore information needed, please let me know.

Bitdefender Internet Security 2015 Problems

Nesivos — Wed, 02 Jul 2014 23:15:56 +0000

Downloaded and installed. The only problem was I had to re-activate the Windows Firewall and reboot for the network adapter area to show. I then went through the GUI and menu configuring 2015. Everything went fine except for:

1. Vulnerability Scan shows an old version of Skype on my computer which BDIS says needs to be updated. The problem is that I do not have Skype on my computer. I did at one time but uninstalled it and deleted all the left over folders and files that I could find. I even ran a Registry scan and cleanup but BDIS 2015 is still showing I have Skype on my computer.

2. I can't activate Facebook Proection. When I click Activate in the GUI it takes me to My Bitdefender dashboard where it tells me to Activate Facebook Proection. I click on it and it comes back telling me Facebook Protection Not Enabled. I even tried disabling my Pop Up protection and Chostery but no luck.

Tried a scan and it was fast. Everything else seems to be okay but we will have to see how the updates go. So far no apparent conflicts with MBAM 2.0 Premium

2015 Release Date And New Features

kyros15 — Fri, 27 Jun 2014 07:53:18 +0000

hi!

I wanted to ask about 2015 release date of BD and new features.

What about ram usage?

thanks

Services Just Stop After A While

pawprint_net — Thu, 22 May 2014 22:27:02 +0000

I have Bit Defender Antivirus Plus - Build 17.28.0.1191 installed on 2 Windows 7 machines - in both cases the process starts up just fine but after a day or so of up-time the services just mysteriously exit with no indication that they have until I get the alert that there hasn't been an automatic update for a day or two.

If I got to the services control and restart the service everything is fine again for a day or so. Or if I restart again everything is fine again for a day or so (I prefer not to restart these machines and before BD was installed I Was getting 30-50 days of uptime - usually only restarting when Windows Update required it)

I have tried several things to try and isolate the issue - but these two machines are different with different software loads and it's quite confusing why the same thing would be happening on both. Tried turning off the gadget but that didn't change anything.

Is this a known issue - is there any fix?

New Update

cc2150dx — Thu, 22 May 2014 14:00:37 +0000

Build: 17.28.0.1191

What's new this time?

No fix on excessive ram usage

Unable To Update Or Register

Cavy — Wed, 14 May 2014 22:28:27 +0000

So I have been at it for a day now and I am fed up with it. I try to enter my license key then I get something like "an internet connection is required to register" okay so I continue in trial mode hopefully it will get worked out. Then when I try and update I get the same exact error, "an internet connection is require to update" obviously I have an internet connection seeing as how I am posting this. But Bitdefender isnt connected ot something. I'm on Windows 8.1 if that makes a difference.

Put The Updated Version 17.28.0.1191

microlab — Tue, 24 Jun 2014 15:37:02 +0000

Please Put the new version of Offline (17.28.0.1191) to download.

Thanks:)

Why Does Virus Definitions Decrease After Update?

wajihero — Sun, 22 Jun 2014 20:11:24 +0000

hi,

i noticed the following:

Before update look at virus signatures: (this relates to beta version)

After update:

and this is today:

Why are virus definitions decreasing after update??

Update To .1146 On My W7-sp1

Nesivos — Fri, 16 May 2014 21:47:30 +0000

Update through the program did not work. In fact not only did it not work but there was no Event notification that an update was required. I found out about the update by reading this forum. I tried a repair sevearal times but BDIS did not update. To get the update to BDIS I had to uninstall two programs and remove .1106 before I got the updated version .1146 installed. I then had to reinstall the two program that were unstalled and reconfigure BDIS

After all that the RAM usage is no different than it was with .1106. Still about 220MB.

My overall experience with BDIS which I have used for several months and BD W8 Security which I have used for 16 months is that BD W8 Security is a better product than the New BDIS. Simpler to use, update and appears to provide just as good security.

Whether BDIS works better on W8.X than on W7 I can't say but on W7 updates are a real pain in the you know what. That has been my experience.

Cheers

The Actual Volume Of Bitdefender Update

microlab — Mon, 12 May 2014 15:19:25 +0000

I had some questions about Bytdfndr, please reply me.

Size exact updated daily and basic installation What does not show why the MB?

After sending the infected file to the support, how long until the update was ready for download?

Auto Update & Other Language Builds

Kopernikus — Fri, 15 Nov 2013 05:13:44 +0000

Hi,

I'm using Bitdefender Total Security 2014 (English build) and my current build number is 17.21.0.925 but I saw the newest build is 17.22.0.967.

Bitdefender says there's no update availlable, is this normal or will the update be rolled-out later on?

Also I was wondering, as I normally use the Dutch version when this version will be update since is stil on 17.16.0.729

Thx in advance!

Kopernikus

Encountered An Error 2001

robertpiche1955 — Wed, 30 Apr 2014 19:35:09 +0000

It keeps saying error 2001 ... EVERYTHING WAS FINE on my computer and no I dont have any other security programm and no windows firewall is not activated and yes the update website is the one of default

Update Problems

attack171 — Wed, 26 Mar 2014 03:43:33 +0000

So I use GOOGLE translate the sentence may not be fluent sorry

I was using BD2014TS version

After several hours still no new updates

Update Failure.

MICKCORBETT — Fri, 18 Apr 2014 14:52:58 +0000

My 2014 Total Security has stopped downloading the virus defs flagging up an error fault 1007.

my PC win 7 is flagging up that the anti spyware and antivirus is out of date. not a happy PC.

This never happened with previous versions.

I have sent two reports to bit defender with NO reply,

Is their a general problem, have uninstalled and re installed same problem,

I have grave doubts as to the security of my PC.

Any advice would be appreciated.

Product Updates Are Important Too!

honorio.santos@netcabo.pt — Fri, 25 Apr 2014 16:53:45 +0000

Product updates are important too, like virus signatures, and waiting months for an update in other languages is not good, bitdefender is the only company that does this, every other companys feature updates in all languages, I'm still waiting the update 17.27 in Portuguese and if this situation continues I find myself compelled to put bitdefender in English so as to be always updated.

Greetings

HAS

P.S. If you can´t give the products updates in time tell the clientes to move into English version and send me the link to the English version.