Safebox — Expert Community

Can't Log Into Safebox

nettek — Tue, 12 Aug 2014 12:50:45 +0000

Hi,

I installed safebox a few days ago but I can't log in.

I input the same email address and password I used to buy Bitdefender but it doesn't work. I tried logging via Google and it shows "this page can't be displayed". Same with Facebook.

I tried creating a new account but it just says "Cannot create account". Of course I tried creating this account with the email address that is associated with Bitdefender already because it seems logical that the same email address would be used in Safebox as well.

I can access Safebox with the browser but I don't think I can add files there.

Can anyone help?

Thank you.

Access Denied

cohbraz — Tue, 02 Jul 2013 16:42:04 +0000

I thought this was just a Windows 8 issue, but it appears to be a Safebox issue: If you have 2 computers (Computer A and Computer B ) with Total Security 2014 or 2013 and Safebox activated, the folders can't be accessed. If Computer A has a folder synced to Safebox and Computer B also syncs to that folder, (like the SafeBox Folder), you will get an Access Denied error.

Safebox Virtual Keyboard

jamesr32 — Mon, 05 May 2014 05:03:46 +0000

When i use the virtual keyboard in safebox should i see letters or dots,as of now i am seeing letters and numbers.

Regards jamesr32

Really Disabling Safebox

tarfrahw — Thu, 10 Apr 2014 04:00:54 +0000

Even when it's "disabled", it still loads DLL's into my browser environments, and still has registry keys in HKLM. How can I *really* disable or uninstall it? If I delete the Registry keys will it not load anymore? What exactly does it change to make browsers add it?

Why do I care? I don't want to load code I'm not using. Or else I'm really still using it.

Safebox Not Working.

Gorgotham — Fri, 29 Nov 2013 07:20:34 +0000

I installed TS yesterday and everything works as it should. Except for Safebox. I can pull it up fine in my Dashboard. But in the program itself, it will not start.

If I click on "Manage Folders" I get a pop up "Waiting for Safebox services to finalize configuration". If I view the settings for safebox, it says "You are not logged in. Please login to Mybitdefender to use safebox". This, I can assure you, I am.

I've already tried a full uninstall and re-install. I've already checked services to make sure what needs to be running is running. I ran windows update. I've rebooted a few times for good measure.

In my Dashboard, I can actually create a folder, but it will never sync with my PC because my PC doesn't see it. "Autosync" will not stay on, and I do not have the option to add a folder to safebox on my PC.

Any ideas here please?

Safebox Process

POffutt — Tue, 04 Mar 2014 23:43:26 +0000

I just installed Bitdefender a few days ago so I'm still learning how this all works.

I have not yet used any of the SafeBox part of it. I have not even started it. There is no way to turn it off, at least not that I can find. Yet, the Task Manager says SafeBox process is using, at this moment, 10,608K memory. Why? What is it doing? Is there a way to turn it off?

Safebox Mobile App Error

cohbraz — Thu, 14 Nov 2013 14:48:54 +0000

The Safebox mobile app for Android devices has developed a problem where it will see the file names on Safebox but they can't be downloaded. The app will not upload a file. It will show success but the file will never appear.

Possibly related: On the Safebox module at my.bitdefender, the History section will not show some files, and the ones it does all show a date of December 1969.

Feature Request:

For the mobile app, a good feature to add would be the automatic upload of camera pictures to a folder designated by the user.

Safebox And File Encryption Issues

Diogenes 2009 — Sun, 27 Oct 2013 15:11:56 +0000

Safebox issue

1. Safebox Setting error message is: "You are not logged in. Please log in to My BitDefender to use Safebox." This is incorrect. In Account Settings,

I am logged in with my user id and with my Master Password. When I go to account settings and Safebox setting, the messages displayed there are:

either (A) "Site is undergoing maintenance," or ( (i) Space Available: 0. You must download the Safebox module or (ii) Upgrade Safebox. and buy

additional space. This is incorrect I have already installed BD 2014 including the Safebox module which should have 2GB of internal storage. So, how

do I fix the problem?

File Encryption issue

1. I created 2 vaults, A and B. Vault A contains picture files. Vault B contains nothing. file Encryption placed a DB icon for Vault A on my W7 Desktop

which I cannot delete because a get an error message that says the file is open in System. When I try to open Vault A from the desktop icon, I get a

message which says the file is in use by another program. When I try to open Vault A in the other program, i. e. File Encryption program, I cannot do

so. Is this program the BD File Encryption? I want to start over with this program, but I don't know how to delete Vault A and/or Vault B. If I do so will

I lose the contents of Vault A or are the files in Vault A just copies? I really, really do want to remove the BD Vault A icon from my W7 desktop! Also,

the File Encryption setting says there are no vaults installed.and prompts me to add one. So, how do I fix the problem.