Antivirus — Expert Community https://community.bitdefender.com/en/ Thu, 03 Oct 2024 23:19:21 +0000 en Antivirus — Expert Community "the Antivirus Solution Installed On Your System Is Cleaning Your Computer" https://community.bitdefender.com/en/discussion/89490/the-antivirus-solution-installed-on-your-system-is-cleaning-your-computer Mon, 22 Nov 2021 11:46:48 +0000 Antivirus MrDuckHunt 89490@/en/discussions Today during boot i saw this message "the Antivirus Solution Installed On Your System Is Cleaning Your Computer", is bitdefender related? In case, where i can see a log about the operation that Bitdefender have done?

Thank you

]]> Gen:Variant.Application.Wavesor.1 https://community.bitdefender.com/en/discussion/89388/gen-variant-application-wavesor-1 Thu, 04 Nov 2021 08:04:58 +0000 Antivirus Helix_IT 89388@/en/discussions In the past couple days I've seen a huge uptick in Gen:Variant.Application.Wavesor.1 from multiple machines. Although BD is deleting this and from what I've read online about the Wave Browser, are you seeing large numbers of this? If so, do you know what package people are installing that might be the cause of this being or attempting to be installed?

]]> Can't hide File Name Extensions https://community.bitdefender.com/en/discussion/89146/cant-hide-file-name-extensions Mon, 13 Sep 2021 07:35:55 +0000 Antivirus TheRealToriel2011 89146@/en/discussions I'm running BitDefender Antivirus 2021, then i can't disable file name extensions. THat's so annoying (example: bruh.jpg). How to fix it please?

]]> Suggestions for enhancement of the functionality of Bitdefender Mobile Security https://community.bitdefender.com/en/discussion/84969/suggestions-for-enhancement-of-the-functionality-of-bitdefender-mobile-security Mon, 10 May 2021 12:25:44 +0000 Antivirus DrSiva 84969@/en/discussions
I would like to bring your benign notice some suggestions for enhancement of Bitdefender Mobile Security. They are as follows:

1.My mobile is Oneplus 8T , the OS version is Android 11. When Don't show any notifications or Hide silent conversions and notifications option is enabled under main option '" Notifications on lockscreen " Bitdefender mobile security cannot show the message sent from' ' Play sound alert notification" under Anti Theft. I feel it is a serious drawback of Bitdefender mobile security ,yet it did not alert users about this setting whereas competitive mobile securities like Kaspersky , Eset , Avast etc can show anti theft alert notification although "Hide silent conversations and notifications" is enabled they shows the message from anti theft web console.

2.When show all notifications content enabled under main settings Notifications on screen, Bitdefender mobile security can display "Play sound alert notification under anti theft ,command sent from Bitdefender central.It displays play sound alert notification as normal notification, I feel it will be better if Bitdefender mobile security displays play sound alert notification covering entire screen like competitors do.Crowded countries like India where pickpockets are very common.For me anti theft is most important than anti virus has Google play store can perform anti virus function.

3. I feel it will be better "Snap photo" will be executed as on demand command Bitdefender Central rather than "Snap a photo after 3 failed attempts to unlock your device" Now thieves are clever enough they format mobile phones instead of trying to unlock it.

4.Please remove VPN functionality from Bitdefender mobile security , instead of as inbuilt function make it as separate app, because of in built VPN of it ,Service Openvpn Service is running by Google play store so Bitdefender mobile security along with it uses more than 400MB RAM. It is open fact several users of your mobile security do not like VPN as in built , you got several negative reviews highlighting this point.

Last but not least Bitdefender mobile security should detect malware when downloaded like competitors like Kaspersky , Eset , Avast etc do but the former detects only when it is installed.

Previously I brought these points to your notice till now these features are not implemented . I purchased Bitdefender mobile security licence for two years but now I am using Kaspersky internet security for Android due to lack of the stated features in Bitdefender mobile security. Please don't lose valuable customers like me.

Thank You,
Regards,

Dr.P.Siva Ramakrishna]]> How To Inlcude Nas And External Hdd Schedulued Scan https://community.bitdefender.com/en/discussion/55499/how-to-inlcude-nas-and-external-hdd-schedulued-scan Sat, 30 Aug 2014 01:57:55 +0000 Antivirus m-ric 55499@/en/discussions Hi,

I have searched for instructions on how to include my network NAS and a USB external Hard drive connected to my laptop.

(ideally, I would like the scan to extend to another USB external HDD connected to my NAS... though if I can fix the above it may include this drive as well so I may first see what the responses are)

I started a system scan, and in the progress status bar at the top, it has a tick on "choose scan locations". But I didn't have the option to choose drives, it automatically went to the next step, perform scan.

I'm monitoring this scan as it goes to see what it does after it finishes the C drive.

I can see there is a custom option to create "New Custom Task" however it only allows to choose the laptops own drives, in my case C, D (CD rom) and E, the memory card reader slot.

but I cant see how I can specify the network location for the NAS.

I have just set up this NAS... and very soon, all 3 computers on our network will all be using the NAS for all document and data read and writes.

Eventually I may use the Synology NAS's internal client for some FTP / Torrent work ... so I hoped that and assumed (I know pretty poor planning to not have checked before buying the 3 PC license) that Bitdefender with it's top notch reputation would be able to include a network /NAS drives in its schedulued scans.

I did read somewhere that it may scan files as I access them on the NAS, I would feel more confident that the NAS location was just scanned as routinely as is the C drive of our laptops.

]]> Critical Windows updates will not install in BD 2020 Total Security https://community.bitdefender.com/en/discussion/82700/critical-windows-updates-will-not-install-in-bd-2020-total-security Wed, 12 Aug 2020 16:35:26 +0000 Antivirus c.etter@att.net 82700@/en/discussions After running a "Vulnerability Scan" in BD Total Security 2020, critical Windows 10 updates were identified. I selected install and the files downloaded and showed to be installing but at the end of the installation process I got a message that the two specific updates did not install. Repeated several times with same end result.

]]> Hide Extensions For Known Files https://community.bitdefender.com/en/discussion/53166/hide-extensions-for-known-files Thu, 10 Apr 2014 16:06:47 +0000 Antivirus Sia7ash 53166@/en/discussions Hello

Exactly one year ago I posted a topic with an issue : 

http://forum.bitdefender.com/index.php?showtopic=44245&hl=

But my issue didn't solve !

and when I was searching on this forum , I found interesting results !

This issue was reported on 2011 but since then no one , for god's sake , NO ONE in the team of Bitdefender solved this!!!

Here the topics of this issue :

2011 Version

Hidden Files And Folders

Visible File Extensions?!

2012 version

[escalated]bitdefender 2012 Issues, Three fallices that have been bugging since installion

[escalated]a Bug In Av Plus 2012

Hidden Files Auto-hide (win 7) And Auto Windows-update On (win Xp), 3 different problems in 3 different Windows PCs

Bitdefender Resets Windows Options

[escalated]bitdefender 2012 Issues, Three fallices that have been bugging since installion

2013 Version

Settings Changed After Installing Bitdefender, 2 win settings changed after installing bitdefender

Bitdefender Av 2013: Hide Extensions For Known Files. Help!, activavaction box problem

This issue still remains in the 2014 version , known as New Bitdefender!!!!

Please do something about this issue , this is very annoying bug!!

After scan and finding virus , the extensions for known file types will show!

and in Internet Explorer the home page will change to Blank page !!

and you can not change anything until the system restart!

please FIX THIS BUG!!!

]]> Windows 10 Security Center falsely report Bitdefender is disabled https://community.bitdefender.com/en/discussion/81339/windows-10-security-center-falsely-report-bitdefender-is-disabled Sat, 31 Aug 2019 13:31:11 +0000 Antivirus Froggy 81339@/en/discussions I use Bitdefender Antivirus Plus 2015 on 2 PC's (it seems not possible to post under the Bitdefender 2015 section).
Bitdefender itself works fine and initially Windows 10 Security Center recognizes it correctly: Bitdefender Antivirus enabled and Windows Defender Antivirus disabled.
However after updating Bitdefender, Windows gives false warnings that both Antivirus applications are disabled.
When I click on it, it opens the Security Center menu (screenshot). When I click on 'Open App' (1) -> nothing happens, when I click on 'enable' (2) it activates Bitdefender real-time protection correctly if it's disabled (but in this case it was already active).
I took these action with no results:
- Followed steps on https://www.bitdefender.com/consumer/support/answer/9329/
- Reinstalled Bitdefender --> problem solved until the automatic Bitdefender update is installed.
- Turned on/off autopilot, disabled and activated Bitdefender, ...
Problem is present on both PC's.

What can I do about this? It appears that the problem is introduced in a certain Bitdefender update.

WSC_Antivirus_warning.png

]]> blank Home page https://community.bitdefender.com/en/discussion/74759/blank-home-page Mon, 16 Jan 2017 06:29:42 +0000 Antivirus zen200 74759@/en/discussions We use group policy to set all terminal server users default home page.

When we run a scan with bitdefender, it changes the homepage for all users to blank.

It seems that bitdefender is not clever enough to realise that group policy is not a virus or hijack.

Is there a way to stop bitdefender from changing the homepage when running a scan ?

Thanks

]]> Why Is Bitdefender Scanning My Computer Like 20 Times A Day https://community.bitdefender.com/en/discussion/54266/why-is-bitdefender-scanning-my-computer-like-20-times-a-day Tue, 17 Jun 2014 16:21:28 +0000 Antivirus nicksta13 54266@/en/discussions So i recently purchased bitdefender 2014 total security. It does a great job except for the fact that it seems like it is scanning my computer constantly. It keeps doing these idle scans which somewhat drop the performance of my computer. Whenever i leave my computer to go to the bathroom, get something to eat or even walk away from it for a couple minutes, when i come back it is doing the idle scan and sometimes it doesn't stop the idle scan even though i am using my computer. Why does it constantly scan my computer. Nothing changed from the 5-10 minutes that i was on my PC. Like i dont understand. I use to have Mcafee and it would do full scans about once a week while keeping real time scanning on. Bitdefender seems to like to do full system scans 10 times a day. It's getting very frustrating and if i turn idle scan off, it says im not protected.

Also another issue im getting is that after each and every one of these 10 scans a day, i constantly am prompted to delete about 10-30 cookies that are apparently "viruses". This is just becoming such a hassle.

I was going to put my bitdefender in autopilot but it seems that it does even more scans than in user mode.

Is there a setting im missing or what?

]]> [functions as designed] Memory Consumption https://community.bitdefender.com/en/discussion/53017/functions-as-designed-memory-consumption Wed, 02 Apr 2014 10:25:43 +0000 Antivirus Rampant 53017@/en/discussions Many users report that after the last update, the product has become consume much more memory than it was before, what is it? Thank you.

post-39675-1396448731_thumb.png

]]> Spector Pro Exclusion https://community.bitdefender.com/en/discussion/58119/spector-pro-exclusion Fri, 01 May 2015 12:31:47 +0000 Antivirus redvers 58119@/en/discussions How do I go about installing Spector pro without having BD identify it as a virus?

]]> Rescue Mode (2014) New Bitdefender Total Security Problem https://community.bitdefender.com/en/discussion/48606/rescue-mode-2014-new-bitdefender-total-security-problem Sat, 14 Sep 2013 14:46:34 +0000 Antivirus PNutts3 48606@/en/discussions My symptoms are different than the ones in this thread and I don't want to hijack it so I'm starting a new one. Mods please combine the threads if appropriate.

I've opened a support ticketed but I hope a forum discussion might lead to some insight. Considering the other forums posts I've found I'm not hopeful that Bitdefender will have a solution but they may surprise me. I'll leave out my normally snarky comments :) except for this one: The first thing support asked is that I uninstall Malwarebytes which I did and it did not resolve the issue. If you've seen my other posts I'm not on board with with Bitdefender's "Malwarebytes bad!" philosophy but that's way off topic here.

Rescue Mode doesn't work on either of my Windows PCs so I assume it's a local configuration issue. Both PC's config is Windows 7 x64 Ultimate, UEFI install (not legacy BIOS), GPT partitioned SSD drive. I'm ignoring that one is a laptop and the other a desktop, and the drives are SSD. I assume it is UEFI or GPT (and why GPT would make a difference I don't know but at this point it's just information). I confirmed Rescue Mode works in a virtualized Windows 7 x64 environment to eliminate Windows 7 x64 as being part of the problem.

The laptop kept reporting there wasn't enough space on the drive which I know isn't correct. I deleted all the Rescue Mode files from the root of C: and did a repair of BDTS and the error message changed to notify me Secure Boot was enabled. I went into the laptop Setup and changed from UEFI only to allow both UEFI and legacy BIOS (turned off Secure Boot) and to boot legacy BIOS first. After that the previous "not enough space on disk" message came back. I also tried BIOS only.

I swapped in the original HDD that came with the laptop which is an MBR formatted drive and a BIOS Windows installation. Sure enough, Rescue Mode worked like a champ. With Malwarebytes running (oops, sorry, keep it classy :rolleyes: ).

What confused the issue is that I grabbed the command that Bitdefender to setup and launch Rescue Mode and running it from an elevated command prompt because it didn't seem to modify the BCD store at all on the UEFI installs. Using BCDEdit I manually added the entry necessary to boot Rescue Mode (effectively creating a dual boot which Bitdefender does not recommend) and Rescue Mode still did not work. So whether the BCD store is being updated or not the system still does not boot in Rescue Mode. I grabbed EasyBCD and installed a quick Linux distro that uses the same type of BCD entry to boot (Real-mode Boot Sector) and it also doesn't boot so (assuming that was a valid test) I'm focused on UEFI. I don't see why UEFI would keep the BCD from being modified so I think it's a red herring and possibly a flaw in my attempts to collect data.

That's where I left off. At this point I'm focused on UEFI vs BIOS. I'm not the smartest guy in the room and usually consider myself one of the hammers in the bag. I only have a light understanding of many of the things I mentioned, but I'm technical and curious and hope this helps Bitdefender resolve my problem and hopefully someone else's and make a better product for everyone. For the older PC I originally needed to scan (Mom's) the Rescue CD wouldn't work and I had to do almost as much work to come to the conclusion that I was not going to be able to resolve the "needs 1024" video resolution issue and ran a different product. I don't expect that issue on my two PCs where Rescue Mode doesn't work but I'd rather use the current tools for some unknown, stubborn reason.

Thanks for any suggestions and I'll put on my fireproof pants if you want to unload on this. I consider myself stuck until I come up with any more half-backed ideas so I appreciate any assistance. At this point my question is how a UEFI install of Windows could interfere with booting up an alternate OS when the Laptop is set to UEFI/BIOS with bios as preferred.

Edit: This info was sent to support for my ticket.

]]> Bitdefender Deleted My Inbox File https://community.bitdefender.com/en/discussion/58291/bitdefender-deleted-my-inbox-file Mon, 18 May 2015 18:42:19 +0000 Antivirus traba 58291@/en/discussions Hello.

I've installed in my brother's pc (Windows XP SP3) the Bitdefender Internet Security 2014. He also uses Outlook Express (!) as a mail client. On Friday he ran a full system scan. Bitdefender found a troyan in one mail, moved it to quarantine and then deleted the whole inbox.dbx file (!). I tried to restore it through Antivirus -> Events but the file is not restored. I search in the Outlook Express folder and I can not find it.

Looking forward to valuable your help - reply.

Keep up the very good work!

]]> On-access Scanning Disabled https://community.bitdefender.com/en/discussion/58114/on-access-scanning-disabled Thu, 30 Apr 2015 22:48:04 +0000 Antivirus Drewie 58114@/en/discussions I turned on the PC this morning and noticed the Bitdefender Security Widget was dispalying a Red circle with a cross in it saying there was an issue that needed fixing. I checked further and it says the 'On-access scanning is disabled' no matter what I do I can't get the 'On-access scanning to start' there is a window that says click on Start to fix the problem but it returns a comment that it Failed.

Any thoughts, is there a problem at Bitdefenders end, all was working fine last night when I turned off the PC, all other functions of the Anti-Virus appear to be working fine.

]]> [won't fix] Rescue Mode And Windows 8.1 Secure Boot https://community.bitdefender.com/en/discussion/53578/wont-fix-rescue-mode-and-windows-8-1-secure-boot Mon, 05 May 2014 13:38:48 +0000 Antivirus Charyb 53578@/en/discussions While trying to run rescue mode, Bitdefender detects that my system includes secure boot and that rescue mode is not supported on systems that have secure boot.

Will rescue mode work on systems with secure boot in the future?

Please see attachment.

post-63102-1399311472_thumb.png

]]> [escalated to Labs] "the Antivirus Solution Installed On Your System Is Cleaning Your Computer" https://community.bitdefender.com/en/discussion/51051/escalated-to-labs-the-antivirus-solution-installed-on-your-system-is-cleaning-your-computer Fri, 13 Dec 2013 09:25:01 +0000 Antivirus Skeleton2 51051@/en/discussions I installed the new bitdefender 2014 yesterday in trial mode in worked fine today when i turned on my samsung laptop it says "the qntivirus solution installed on your system is cleaning your computer" and i think its stuck because its been like this for an hour now and i dont know what to do if anyone could please help. :unsure:

]]> Active Virus Control Messes Up Opera Browser https://community.bitdefender.com/en/discussion/54269/active-virus-control-messes-up-opera-browser Tue, 17 Jun 2014 19:50:37 +0000 Antivirus BanziBaby 54269@/en/discussions Hello,

I noticed that after the last program update that AVC is messing with Opera Browser v22 If AVC is on when I open Opera I get the browser GUI but it won't load anything & the tabs just say loading, it should load the speed dial. If I turn AVC off in BitDefender AV+ 2014 then Opera works great, if I turn AVC back on Opera still works & can browse until I close it.

First image is what I get when I open Opera with AVC on.

Second image is with AVC disabled.

Can this be fixed ASAP as I shouldn't have to use another browser just because BD doesn't like Opera.

Cheers,

Banzi.

post-144019-1403048547_thumb.jpg

post-144019-1403048964_thumb.jpg

]]> Infected Web Resource Detected 100's Of Times.. https://community.bitdefender.com/en/discussion/57068/infected-web-resource-detected-100s-of-times Sun, 11 Jan 2015 15:34:40 +0000 Antivirus Snacko 57068@/en/discussions I have been getting "Infected web resource detected" 100's of times the past few days. It's always with explorer.exe accessing some different advertising website even when I have NO browser open. I have run full virus scans and 25 were found and cleaned out. But I keep getting this same error over and over and over.

Just a minute ago, I got a message randomly pop up that said something about some execution error: click Ok, or Details. So, I clicked details and this following text popped up in Notepad. So, now I am really getting worried that somebody is trying to hack into my pc and run something. Stupid Bitdefender is NOT DEFENDING ANYTHING! I think I need to reformat everything and reinstall to get rid of this since Bitdefender can't seem to get rid of it!! I already have 2 tickets in, but got no response yet.

PLATFORM VERSION INFO

Windows : 6.1.7601.65536 (Win32NT)

Common Language Runtime : 4.0.30319.18444

System.Deployment.dll : 4.0.30319.34244 built by: FX452RTMGDR

clr.dll : 4.0.30319.18444 built by: FX451RTMGDR

dfdll.dll : 4.0.30319.34244 built by: FX452RTMGDR

dfshim.dll : 4.0.41209.0 (Main.041209-0000)

SOURCES

Deployment url : http://ads.onimp03.com/creative/2-00213853...ACHEBUSTER_HERE

ERROR SUMMARY

Below is a summary of the errors, details of these errors are listed later in the log.

* Activation of http://ads.onimp03.com/creative/2-00213853...ACHEBUSTER_HERE resulted in exception. Following failure messages were detected:

+ Exception reading manifest from http://ads.onimp03.com/creative/2-00213853...CHEBUSTER_HERE: the manifest may not be valid or the file could not be opened.

+ An error occurred while parsing EntityName. Line 1, position 48.

COMPONENT STORE TRANSACTION FAILURE SUMMARY

No transaction error was detected.

WARNINGS

There were no warnings during this operation.

OPERATION PROGRESS STATUS

* [1/11/2015 1:48:08 PM] : Activation of http://ads.onimp03.com/creative/2-00213853...ACHEBUSTER_HERE has started.

ERROR DETAILS

Following errors were detected during this operation.

* [1/11/2015 1:48:09 PM] System.Deployment.Application.InvalidDeploymentException (ManifestParse)

- Exception reading manifest from http://ads.onimp03.com/creative/2-00213853...CHEBUSTER_HERE: the manifest may not be valid or the file could not be opened.

- Source: System.Deployment

- Stack trace:

at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestDirectBy

pass(SubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options, ServerInformation& serverInformation)

at System.Deployment.Application.DownloadManager.DownloadDeploymentManifestBypass(S

ubscriptionStore subStore, Uri& sourceUri, TempFile& tempFile, SubscriptionState& subState, IDownloadNotification notification, DownloadOptions options)

at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(U

ri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)

at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Obje

ct state)

--- Inner Exception ---

System.Xml.XmlException

- An error occurred while parsing EntityName. Line 1, position 48.

- Source: System.Xml

- Stack trace:

at System.Xml.XmlTextReaderImpl.Throw(String res, String arg)

at System.Xml.XmlTextReaderImpl.ParseEntityName()

at System.Xml.XmlTextReaderImpl.ParseAttributeValueSlow(Int32 curPos, Char quoteChar, NodeData attr)

at System.Xml.XmlTextReaderImpl.ParseAttributes()

at System.Xml.XmlTextReaderImpl.ParseElement()

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Deployment.Application.ManifestValidatingReader.XmlFilteredReader.Read()

at System.Xml.XmlCharCheckingReader.Read()

at System.Xml.XsdValidatingReader.Read()

at System.Deployment.Application.ManifestReader.FromDocument(String localPath, ManifestType manifestType, Uri sourceUri)

COMPONENT STORE TRANSACTION DETAILS

No transaction information is available.

]]> Essential Inactive https://community.bitdefender.com/en/discussion/57055/essential-inactive Sat, 10 Jan 2015 07:37:45 +0000 Antivirus rove 57055@/en/discussions Hello I am from Holland.

My bitdefender Essential is inactive (bitdefender is inactief)

the following message :

Bitdefender Essential is not responding. Essentail says : re-start computer. This is not working ! quenstion is sent to Bitdefender last friday 02-01-2015.

I had read in the instructions : Try a recover tool but the tool is not on the computer / Bitdefender Essential. When I go to my bitdefender there is not a click / button on repair/uniinstall.

Chat session last monday and thursday. No reaction from Bitdefender.....In the chat they say we work on the problem.....more than a week no reaction ?

It is frustrating than Bitdefender paying custumers more than a week won't help in a buisness where they have to know that a computer has to be protected.

There is no contact possible in Dutch or annything for persons from Holland. Can annybody help me ?

(Bitdefender is inactief. Hij geeft constant aan de computer opnieuw op te moeten starten. Dit werkt niet. Er zou volgende de gebruiksaanwijzing een recover tool zijn maar die is niet aanwezig. Via een chat sessie, maandag en donderdag, contact gehad met Bitdefender. tot op heden geen reactie ?. Mijn computer is a meer dan een week onbeschermd.......) Wie kan mij helpen. Het is frustrerend dat Bitdefender mensen al meer dan een week laat wachten in een vak waar zij zouden moeten weten dat een computer beschermd zou moeten zijn.

]]> Issue With The Virus Scan https://community.bitdefender.com/en/discussion/56948/issue-with-the-virus-scan Tue, 30 Dec 2014 04:22:48 +0000 Antivirus oflores00 56948@/en/discussions Since yesterday in the afternoon, the virus scan on my 2014 Antivirus Plus has been blocking a web resource and will repeat the same message in short time intervals. The messages always refer to a "compatibilitycheck.exe", but I don't have anything program or file in that name. The image below shows in more detail. 2nk870g.png.

Is there anyway I can fix this? I have Windows 7 64 bit.

]]> Unable To Activate https://community.bitdefender.com/en/discussion/56927/unable-to-activate Sat, 27 Dec 2014 18:40:59 +0000 Antivirus taavik 56927@/en/discussions Hei. I have Bitdefender Antivirus Free Edition, which I installed a month ago without problem. However yesterday it said that my account isn't activated. I registered through the program and I should receive activation email. After a day I haven't got anything and it still says my system is not protected and not activated.

How can I have the email sent to me? Tried resending the activation email via the program and online system, whithout success.

Thanks

]]> Exclusions Don't Work https://community.bitdefender.com/en/discussion/56858/exclusions-dont-work Sun, 21 Dec 2014 10:03:11 +0000 Antivirus soopytwist 56858@/en/discussions Adding exclusions seems to be a complete waste of time. No matter what file I add to the exclusions it still gets scanned and blocked. What is the point of having it if it doesn't bloody work?!

EDIT

Oh and turning off the AV doesn't work either, it still blocks my legitimate file from running. In fact it does nothing at all, the file doesn't run and neither does BD flash up a message.

]]> Returning Infected .tmp File https://community.bitdefender.com/en/discussion/56746/returning-infected-tmp-file Tue, 09 Dec 2014 15:53:29 +0000 Antivirus Rumoer 56746@/en/discussions Since a few days i am getting a returning temp file in my antivirus scan. The virus is succesfully blocked but tomorrow it can popup again and BD reports the results again and again.

The file: C:\Windows\Temp\WAXE078.tmp is said to have a 'Gen:Variant.Symmi.43125' infection.

Because this infected file is not quarantained and/or removed, i like to know what to do. Is it dangerous?

]]> Bitdefender Internet Security 2014 Free License Key https://community.bitdefender.com/en/discussion/55387/bitdefender-internet-security-2014-free-license-key Thu, 21 Aug 2014 09:44:32 +0000 Antivirus pravin 55387@/en/discussions bitdefender internet security 2014 antivirus software is good antivirus, but the latest version 2014 one have effective features nice thing to know. coming to my query as per normal home user i like to know is the bitdefender providing any free trial pack for 1 year(few are saying its free for 5, 6, 7 mouths) which i come to know from few sites as an official new as per their info. if hope so, then what could be the feature will be given with the trial pack? i hope i went good with the query, so hope to get an reply from you! thanking you!

]]> Why Does Antivirus 2014 Block My Website https://community.bitdefender.com/en/discussion/56285/why-does-antivirus-2014-block-my-website Mon, 10 Nov 2014 22:05:15 +0000 Antivirus capey0 56285@/en/discussions Why does Bitdefender AV block my website?! It's a new website and has only a construction page currently. Please can someone tell me how to get it unblocked. It's ridiculous! :angry:

]]> Usb Scans https://community.bitdefender.com/en/discussion/55786/usb-scans Tue, 23 Sep 2014 23:59:56 +0000 Antivirus ckash66 55786@/en/discussions I upgraded my system to windows 7. I currently use an older olympus digital camera. I can no longer upload my pictures from my usb drive. Bitdefender starts scanning the drive and lists all of the pics as viruses and now i can not access the usb drive at all. I have tried every thing. I read this in a thread and made sure I did all of this and am still having the problem! I need help. I need to be able to load my pictures on my laptop.

Bitdefender don't have any feature to block removable media like Eset offers. There are only two settings related to removable media

1) Antivirus > Vulnerability > Media Auto Run (ON or OFF)

2) Antivirus > Exclusions > Scan USB Devices (Auto Scan, Disabled, Ask Every Time)

But Bitdefender does block automatic opening options that prompted when you insert the USB devices if you enable any of above said options.

]]> Autoscan Stuck On 1% Complete 200+ Hours Running Bitdefender 2014 https://community.bitdefender.com/en/discussion/56168/autoscan-stuck-on-1-complete-200-hours-running-bitdefender-2014 Mon, 27 Oct 2014 15:44:52 +0000 Antivirus Big_steve_1917 56168@/en/discussions First post so please forgive me if I am breaking some of the etiquette.

I am running Bitdefender 2014 Total Security on an HP envy dv7-7202tx laptop running windows 8.1 (64bit). Up until this point it has been fine no issues. An autoscan started running but hasn't progressed above 1% complete. The File/second is stated as 1 and the scan has been running for 214 hours as of this post. It is not a huge issue as it is not drawing massive resources 0.5% CPU and 1.6MB RAM no disk usage. I have tried force closing the process in Task manager with no success. When I stop the scan using the built in Bitdefender stop scan the elapsed time pauses briefly then carries on as before. Same thing when I try to force close it in Task Manager.

Any Help much appreciated :blink:

]]> Confused About Scan Result And Rescue Mode https://community.bitdefender.com/en/discussion/55962/confused-about-scan-result-and-rescue-mode Fri, 10 Oct 2014 09:22:26 +0000 Antivirus james_uk 55962@/en/discussions Hi, I have BDTS 2014, my software a few times has told me that that on scan access has disabled itsself and when i try to enable it, it won't, usually doing a repair install fixes it for a few weeks then it usually happens again at some point.

Yesterday though it happened and i done a repair install, afterwards i done a full scan and it told me my system isn't fully clean and it recommended restarting in rescue mode, which i did.

That linux rescue seems good for emergencies but i had to add every folder in my c: one by one, surely there should be an option to just scan the entire drive without having to do that, or am i missing something?

Anyway after adding all the folders and doing a scan, it said my laptop was clean and nothing was found, which puzzled me, after my laptop restarted, i done another full scan and this time it said my laptop was clean and didn't mentoin anything about needing to go into rescue mode.

So i am puzzled now if my drive is clean, my software every few weeks always stops working as i mentioned above and i keep needing to do repair installs yet even in rescue mode it says its clean.

I have run other software and they also say my drives clean.

BD is really statring to get on my nerves, if my system is clean then this software isn't fit for use as it keeps breaking itself.

Can anyone offer any help?

Thanks

James

]]> Keep Getting Infection Pop-ups- Scan Reveals Nothing https://community.bitdefender.com/en/discussion/55902/keep-getting-infection-pop-ups-scan-reveals-nothing Sun, 05 Oct 2014 09:41:03 +0000 Antivirus HarryHole 55902@/en/discussions I keep getting notice from BF that is blocked a web resource.

The message I get is the application rundll32.exe accesses a web resource http://lovered.info/sp32_64_10016654590276074.dll that has been detected as infected. The web resource has been successfully blocked.

the other one it catches is http://transferdweb.net/get

Yet, if I do a full scan with either this or Malwarebytes Premium nothing shows up as infections.

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