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Integrated Support
I created an open ticket on my problem about 3 days ago. I received several confirmation emails around 2 days ago. My ticket (2015080700220002) is still unanswered, and I don't think that it will be answered. Thank you for contacting Bitdefender Customer Care. This is an automated reply to confirm that we have received…
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Anyway To Get A Refund For Purchase Directly From Bitdefender?
Just purchased (downloaded) BD AV+ for $29 just 2 days ago. This was directly off BD's web site. I see now that BDTS is available for the same price. Is there a way to return the AV+ product, as it has been just a few days since purchase? Aloke
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Recover File
hello everyone wanna ask you about this problem i use bitdefender total security 2015 on my win 7 pc. so without my notice, this antivirus running scan and it pop out notification that my file is infected with virus trojan (look at the picture) i am 100% sure that is a false alarm, but there is no option to recover that…
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Bitdefender Html Help File Download
Anyone know if there is a downloadable help file with BitDefender Total Security 2015. Sure would like to have in on my Laptop! Pain going to the web to try and get some help.. Like how do you edit a Safepay entry. See no way to edit with this Safepay program.
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Windows 10 Issue
It seems that I am running into a relatively significant issue with BitDefender Total 2015 and Windows 10. Following my first restart after upgrading my BitDefender, I have been unable to access the internet. Please note, I have internet connection, as confirmed from my task bar, my router and modem, and my other devices.…
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Web Protect Scan Ssl Disabling Firefox Functionality In Win10
Hello, With the upgrade to windows 10 version of BDAV2015 having the scan SSL option enabled stops all secure connections in firefox. Turning the option off and firefox starts working normally again.
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Memory
I have read the thread about how to fix the memory issue,my question is how do I find out the version of the bdtl.dll" file ? When I use File Explorer and get the file version from there, it is 19.1.0.137 Many thanks for info in advance
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Uninstall Bitfender Total Home Security 2015
Hi , having trouble deleting Bitfender from my comp.downloaded windows 10 had a lot of probs,went back to windows 8. Cannot reinstall Total Security 2015 cos it wont uninstall from PROGRAMS. Icons are still there but nothing happens when i try to uninstall.
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Advanced Options Grayed Out
BDTS user, new license. Windows 7 Pro 64bit. Each scan shows the summary window when finished, even when no threats are found. I see that this is user-configurable (in the Advanced tab of Scan Options), but everything in that dialog is grayed out. How can that be? I'd rather not have to dismiss the no-threats window each…
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System Tray Icon Gone Though Bd Still Running
BDTS 2015 user, new license. Just noticed the tray icon is no longer there. (It was visible during the trial.) If I go to the tray's Customize window, BD shows up in that list, with "Show icon and notifications" selected, but it's not in the tray or the '<<' expension thereof. Tried choosing the other options in Customize,…
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Bitdefender Doesn't Save Settings
Hi, I have the following problem: -I change the settings in the Firewall and Intrusion Detection, and every time I restart the computer they go back to their previous defaults. The changes I do are: I activate the intrusion detection and the monitoring Wi-Fi connections; I deactivate the blocking internet sharing. thanx!
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Windows 10 Issues
My issues thus far are... 1. Auto Pilot - stuck on and cant change 2. Game Mode doesnt work 3. Updates dont work. I already uninstalled and reinstalled. I will be completely uninstalling until this is fixed. I see alot of others hacing compatibility issues on here and no real response from Bitdefender.
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Where Is Safebox?
Since I installed bitdefender 19 for windows 10 I cant find safebox in tools.... I have a valid totalsecurity account...
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If Mods Want To Remove This No Problem
Even though there is a great feedback channel for Bitdefender 2016 Beta I thought I would open a discussion of it here for those who visit the Bitdefender Forum and might want to share their experiences with the 2016 Beta product. I will keep this short in case the mods want to remove or lock it so I don't waste a lot of…
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[fixed] Clicking Invisible Button Opens Windows\system32 Folder
Clicking near the bottom right of the Bitdefender app window will cause the C:\Windows\System32 folder to be opened. There is an invisible button on the app's window. The mouse pointer will change to a hand/finger when over the button. What's the purpose of this "feature"??? This is pretty odd at best. Currently on Win10…
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Bitdefender Internet Security 2015 And Windows 10 64-bit
Hello, I recently upgraded from a clean install of Windows 8.1 Update 1 64-Bit to Windows 10 64-Bit. Bitdefender hasn't been installed before the upgrade. The installation finished successfully and the protection is working so far. But I've got many problems with other programs, when I have Bitdefender enabled. 1.) Mail…
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Windows 10, Action Center And Bitdefender
Something strange happened earlier today after I installed BitDefender Internet Security 2015. After a reboot to complete the installation, the system restarted with my action center off (deactivated). When I accessed the settings, I was informed that another program was running the action center. The whole problem is that…
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Bitdefender Hacked, Hacker Attempts Blackmail
Read the gory details at the links below: http://www.computerworld.com/article/29555...-blackmail.html http://blog.hackerfilm.com/2015/07/antivir...der-hacked.html (It may not make any difference if the hacker's claim of still having access is true, but it probably wouldn't hurt to change your MyBitdefender password....)
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Bitdefender Blocking Email App On Win10
Hi friends! I migrate my system to Windows 10 doing a clean install. After this I installed bitdefender TS 2015 and insert my key. Now I noticed that Windows 10 email app is not working for gmail and yahoo when BitDefender firewall is on. How can I fix this? Thanks for any help.
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Password Protected Files
New user, on BD Total Security 30-day trial, Win7 64bit. A scan flags 6 of my files as password-protected and tells me to right-click them, choose Scan with Bitdefender, and "insert the password to continue the scanning process." I assume this means right-click the file in its Explorer window; but I don't get a password…
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Change Account E Mail Address
I'm trying to change the e mail address for my BitDefender Security 2015 account. The support page says you can't change the email but must set up a new account with your new e mail. I don't see any setting for creating a new account as the instructions say there should be. What am i missing/?
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Win 10: Bitdefender Replaced By Win Defender.
Hey, i upgraded my pc to win 10 almost an hour ago, and windows decided to replace bitdefender with windows defender. Before anyone asks, i had Bitdefender installed on my E drive so the installation of win 10 didn't touch bitdefender. Now, i was wondering how i can disable windows defender and re-enable bitdefender? A…
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Windows 10 And Bitdefender 2015
Afternoon Is anyone else having problems with BDF 2015 and Windows 10. I have the following and any tips would be apprecaited. 1. Outlook 2013 no longer sends/receives emails. 2. Connection to wireless printer no longer works. 3. INternet seems ###### slow. Once I turn off the Antivirus protection and Firewall things seem…
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Windows 10
Well, after installing windows 10, uninstalling bdf with the uninstall tool, installing the win 10 compatible version, I was happy. Today, I turn my pc on and I have no internet access. Even bdf itself could not access the internet to update. Luckily I am computer savvy, so I went straight to bdf to disable the firewall. I…
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Opendns - From Thailand
Hi All, I'm having problems going to www.bitdefender.com when using OpenDNS. I confirmed this by switching DNS services between ISP and Google and OpenDNS. When using OpenDNS, my bitdefender agents cannot get updates from bitdefender website. Anyone else having this problem?
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Ids Not Working After Updating To W10
I updated my pc to windows 10 today, but after the update was finished he intrusion detection in bitdefender was disabled, and I could not re-enable it. Any advice would be appreciated
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Problems With Windows 10
Hello, after upgrading to Windows 10 , a few hours later, a popup notification was asked to update BitDefender Total Security 2015. Once the installation and restart did not work anything , including the Internet connection . Visual Studio does not even launched the localhost. I had to uninstall back....
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Cannot Uninstall Bdis
I have been using BD IS for a couple of years with satisfaction. I use it on my laptop which is W7 64. On my PC W7 64 I use KIS, again with perfect satisfaction. I selected those two as a result of tests that showed the BD Safe Pay, and KIS Safe Money provided more safety when using bank sites and other financial sites.…
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Bitdefender Using Too Much Memory, Help!
Hello guys, i have a problem with bitdefender, its is using too much memory, about 1700 MB, is this normal ???? :wacko: :wacko:
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Is Bitdefender Trafficlight Necessary?
I purchased Bitdefender 2015 and I know it provides some kind of defense on the web (not allowing me to access certain websites that are malicious). I heard of Bitdefender TrafficLight and it looks good, but I wanted to ask if I really need it on my computer, or is Bitdefender total security already doing the job for me,…