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Avangate Account
I have purchased for the 10th time your product. Now I want to remove my credit card information from avangate. How do I do that?????? Or, how do I remove ( DELETE ) the avangate account?? Thank you,.
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Dashboard Problems
Hello, I have a weird dashboard problem. I owned a Bitdefender license key for 1 year, 3 mashines (2 in use). 30 days before the license will expire I bought a new license key for 2 years. Then I uninstalled Bitdefender IS 2014 on both mashines and installed Bitdefender IS 2015, using the new license key. On both mashines…
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Bdis Suddenly Stopped Working For A Critical Error
I was a long time user of Norton Internet Security, but it was about time for subscription renewal, and I wanted to try something different. After an extensive research, I chose Bitdefender because it was highly rated by many famous review sites. After purchase & installation, BDIS 2015 has been working mostly fine for two…
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New License Is Invalid
I have recently renewed my Bitdefender license, and this was accepted and registered over the internet. It then showed about 700+ days to renewal (I had a 2 year license). Everything worked OK for a week or two, but suddenly this morning I got a message “Your Bitdefender license is invalid”. Rebooting the computer makes no…
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Refund For Renewal
Hi I have two open tickets that I got on Feb.9th which is still within the 30 days since the renewal took place. I would like a refund because I no longer use the same computer nor do I have another one at the moment. I mainly use my smart phone right now or my school computer which came with it's own software. Since I'm…
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Virtualbox / Turnkey Linux / Wordpress Box / Internet Security 2015
Hi, I'm evaluating the Internet Security 2015 product on a box that routinely runs a Turnkey Linux Wordpress install in a VirtualBox VM. I access this combination via another machine on my network in order to work on the Wordpress site. It's always worked well for my needs and was fairly fast. But ever since installing the…
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Bitdefender Not Working
Greetings, I have been using Bitdefender for a while now, however, recently, it seems the security is not working properly. It does not load when I start up my computer, and when I manually load it, it states it is "loading user interface...", when I go to click on the icon, is suddenly vanishes, and I verify that the…
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No Support, Email Now Blocked Undeliverable
Support ticket # 2015020601480002, my responses via email are now coming back to me As follows: MAILER-DAEMON@yahoo.com To me Today at 10:04 AM Sorry, we were unable to deliver your message to the following address. <bdsupport@bitdefender.com>: Mail server for "bitdefender.com" unreachable for too long I've completely had…
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Win 7. Bd Changes Windows Update Settings In Action Center?
Recently updated from BD TS 2014 to BD TS 2015. Also noticed again recently that on every boot-up Action Centre reports that Windows Update is turned off, I reset Update to 'Auto download and install'. Next boot the same message that Update is turned off. Anyone else had this problem? I am not accusing BD of this but the…
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Wallet And Quick Scan Isssues
Hi there, 3 points I'd like to ask about.... I have 2015 TS. 1) I have configured the wallet and it seems to work if I set it to ask for password when I log on. But if I set it to bask for password when I open my browser and apps it simply doesn't ask at all. If I open Safepay then sites that the wallet normally remembers…
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Ticket Tracking
Why do Bitdefender gave us a ticket number but no options to track the ticket? My ticket number is 2015020413150005, hope any admins can help forward to issue.
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Small Business Security And Google Chrome
Hello! I recently started a free trial for Endpoint Protection in a small business environment. I am currently setting up web filtering by category blocking. The web filtering happens on both Firefox and Internet Explorer but not Google Chrome. Google Chrome is the standard web browser in this environment so I would like…
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Where Is My Support Ticket?
I used "contact us" on BD website and opened support ticket. Later I received email saying that there's open ticket that waits for my input, and if I don't reply, it will be closed. But the email does not have any link to the ticket. How can I see it?
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Win 7. Change Windows Update Settings In Action Center
Not exactly sure if it's anything to do with BD TS 2015 but after upgrading from TS 2014 I keep getting the warning message in Action Center " Change Windows Update Settings" I set to Auto update to install updates. When I re-start the PC the settings to automatically update seem to be lost and again receive the warning.…
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Additional Precaution To Take To Avoid Auto Renewal
Anyone who scans this forum already knows to go to avangate to disable auto-renewal. I'd just like to suggest as an additional precaution that you can update your credit card they have stored with bogus info so they can't run any charges. There is no option to remove the card (of course ) but you can change the expiration…
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Bitdefender Ruined My Boot Time
Hey all My friend gave me a key for BD-AV 2015 since I couldn't get it with my gmail. I uninstalled my AVG from my freshly formatted and upgraded laptop with 500GB. It's boottime before I installed BD was around 1 minute. After the installation it increased to 2:35 and now after 5 days off being aboard in Paris/Geneva for…
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Set Bitdefender To System Scan But Prompt Before Action?
Hi The vast majority of the time I want Bitdefender to scan and then auto-delete or quarantine any infections it finds, but is it possible to run a scan and have Bitdefender prompt me before anything is deleted? Please advise.
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Just Checked My Email And Had A Recepit By Bitdefender
So I opened my email this morning and received a receipt sent by bitdefender, and the first thing i did was to try logging into bitdefender, which I can't (they said my email was not associated with any account). Then I went into the receipt again, followed the link, then the page asked me to create a new password only…
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Total Security Firewall Refusing To Remember Ie Rules
The firewall component of Total Security 2015 is refusing to remember any rules for Internet Explorer on my Windows 8.1 system. Bit Defender Internet Security was equally poor and remembering rules but I still upgraded!! Every time I open Internet Explorer Total or launch a link to another tab Security's firewall…
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Bitdefender 2015 Not Show Hidden Items Win 8.1
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Complete Dissatisfaction Regarding The Auto-renew Practice
Hello, I was unpleasantly surprised to find out that Avangate automatically enabled the auto-renew feature after my purchase of TS, without any kind of notification whatsoever. - there's in no OPT-IN during or after the purchase - there is no mention of the enabled-by-default auto-renew "feature" whatsoever. There's only a…
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Black Screen With Cursor On Computer Startup
I installed Bitdefender Free 2015 on my new Windows 7 Pro 64-bit computer. Now I keep getting a black screen with the cursor when I boot it. This can last from 10-40 seconds before the enter password screen comes up. I read other people had similar issues. I tried uninstalling Bitdefender but the problem persists. The…
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Bd Total Security - Slow Pc!
So I've read MANY posts about BD slowing computers and they ONLY solution seems to be for BD to blame OTHER A/V products either running or have remnants remaining. I installed BD about a week ago and INSTANTLY saw a drastic reduction in browsing speed. Yes, I also have MBAM premium running, yes I followed instructions on…
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Installation Problems
Hello there! This is my first time using Bit Defender Antivirus so kindly bear with me. I just installed the anti virus on a brand new computer. The antivirus is the first thing I installed then I proceeded to download my other programs such as Spotify, Maya etc. At first Spotify wouldn't download. It took an hour to even…
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[Sent To Developers] Bitdefender Blocks Uplay From Ubisoft
Hello! I just downloaded the game-platform Uplay from Ubisoft, which is comparable to Steam or Origin. But there is a problem only with Uplay and Bitdefender IS. Any download seem to be blocked or very slow. If I uninstall Bitdefender the download runs very good. Otherwise Bitdefender runs very nice so far. So please check…
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Refund For Invalid Renuewal
I received confirmation from Bitdefender regarding chargeback/refund for invalid AV order 35133466 but I am still waiting to get money back to my PayPal. No email reply for last couple of days. Please be honest and refund this invalid charge. I purchased before this invalid charge new version of 2015 Internet Protection…
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Bitdefender I.s. 2015 Product Of The Year
Congratulations Bitdefender team, on a product well done, with a very good review of the 2015 Internet Security in the report itself Not to diminish the excellent work you've accomplished, but if we could follow that up with a bit more Mod/Tech support here on the forum, could put you over the top as far as those who would…
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Bitdefender Ruined My Fps As Of 1/26/15
So suddenly my FPS went to ###### on any 3D application. After extensive troubleshooting, I decided to do a MS Restore point. Apparently Bitdefender doesnt play well with restore points. Disabling it didnt help. I had to remove the product to get a restore to run properly, and then it was kind of a borked restore. I…
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Windows 7 Won't Load Properly After Defragmenting
Hello everybody, Yesterday I installed Bitdefender Antivirus Pro 2015 trial onto my Windows 7 laptop and defragmented my disk with it. Today my Windows isn't working. After logging in I can only see black screen with a cursor and bitdefender circle logo on the bottom right. I was able to close the logo and open taskmanager…
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Bitdefender Total Security 2015 Slow On Asus I5 Win 8.1 64bit Laptop
Hi all, I have Asus X550L windows 8.1 64 bit (core i5 4th gen, 4GB RAM) laptop and I have a desktop PC with 2.5 Pentium dual core processor, 3GB RAM, Windows 8.1 64 bit. Both of these PC's installed Bitdefender total security 2015 (one year license). I used bitdefender more than 2 years, but after I purchased new laptop, I…