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Is AV for Mac always running?
Once it is installed and set up, with an initial scan completed, is AV for Mac always running or do I have to click the icon in the apps menu to actually start the program in order to monitor for threats?
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IBM Trusteer Rapport software
My bank wants me to download the IMB Trusteer Rapport software - will this conflict with Bitdefender Anti Virus for Mac?
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Steven Smith
I use Thunderbird. Recently I got a notice that said that BitDefender wanted to make a change when I opened Thunderbird. I allowed it and now no attachments can be opened. How can I rectify this please? Thanks.
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/private/tmp/com/bitdefender.dmg
Hi. I just loaded the new Bitdefender Total Security 2019 and it automatically excludes this file - /private/tmp/com/bitdefender.dmg from scanning - what is this file and why is it automatically placed on the Exceptions list?
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BUG: "Don't scan content in backups" setting fails with multiple Time Machine destinations
Steps to reproduce: * Configure macOS with more than one network-connected Time Machine destination, eg., two different NAS devices * From the Time Machine menu, "Enter time machine" and wait for all targets to mount, then restore any file and exit Time Machine * Open a shell and type the following to see a list of mounted…
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Accumulation of BD zero-byte temporary files in macOS Mojave
There is a cache located at: Library\Application Support\Antivirus for Mac\Cache. Currently it contains 2981 files many of which are zero-bytes. The cache occupies 287MB on my internal drive. What's the purpose of storing these files and is it safe to delete them?
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BitDefender deadlocks macOS display subsystem
I can reproduce this 100%: * Enable BitDefender for macOS * Install Firestorm and log into Second Life https://www.firestormviewer.org/downloads/ * Turn on local chat logging in Firestorm preferences * Repeatedly "teleport" (travel) within Second Life from region to region * macOS graphics will freeze. Only the mouse can…
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Bitdefender Triples Size of Time Machine Files
I just reinstalled Bitdefender 2019 and remembered why I took it off my machine. Bitdefender triples the size of my time machine files. I go from an average of 200MB a backup to 600MB plus. This doesn't happen when I remove Bitdefender and it happened in other versions as well. I can't help but think that Bitdefender is…
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Threat Successfully Quarantined from Outlook for Mac
Hi, I've received a number of the following over the last few days. How do I find out which email contained the quarantined threat and who sent the infected email? ------------- An infected file attempted to run on your device. Threat name: Trojan.Phishing.MH Path: /Users/<user_name>/Library/Group…
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Mojave does not run Bitdefender for Mac
The toolbar says "Product has expired" though I have enough number o days left. None o the scans working. Anyone faced similar issues?
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Carbon Copy Cloner and Bitdefender on an iMac running Mojave
I have been using Bitdefender for a few months and I have noticed when I do my weekly back up to my Toshiba External Drive, via Carbon Copy Cloner, Bitdefender appears to be scanning both the actual back up as it is being done and then, presumably, the entire Toshiba Hard Drive. I have ticked the 'Don't scan content in…
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trying to download total security 2019 trial to Mac it says....
Safari can’t open the file “bitdefender_tsecurity.exe” because no available application can open it what do I download to fix it
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Exclusion not working
I am using Parallels 14 on my Imac. Installed is the latest version of Antivirus for Mac (Dutch). I have added Parallels Desktop to files allowed within Safe Files. The windows software is than working. But often, ig after restarting the imac, it wont work. Parallels Desktop is than missing in the list Safe Files…
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Safe Files outside /user/ folder
I want to add my photo directory to safe files. The photo directory is on a second partition of my HDD. This is not possible, as I only can add subdirectories of my /user/ directory. The non /user/ directories are greyed out. How can I add directories outside the /user/ directory?
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Bitdefender breaks pCloud on macOS
Bitdefender prevents pCloud from working properly on macOS Mojave. I was able to fully reproduce this problem twice: * Install a fresh macOS Mojave * Install Bitdefender for Mac * Install pCloud Drive 3.7.6 * Log in and configure pCloud to automatically log in * Tell pCloud not to show the welcome window at startup anymore…
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Says it is installed, but it is not
Just bought BD Total for Mac and installed it. It first uninstalled the previous version, then installed the new. Says it is installed and I get the screen "Start using BD". Then nothing happens. When I search the app folder there is only a uninstall file there. I use Little Snitch and had it allow network connections…
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Private Internet Access VPN exclusion
I have a subscription to Private Internet Access VPN – stopped working after installing Bitdefender Antivirus, and they've instructed me to "Please try adding the following exclusion to your anti-virus software to ensure that it is not hindering our application in any way" ~/.pia_manager The Antivirus manual doesn't seem…
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BD Uninstall Fails and it is killing my MAC
I am trying to uninstall Bit Defender and reinstall. The Uninstall Program Fails. I downloaded the new version. Part of the install is an uninstall of the old version. It also fails. How do I uninstall BitDefender? I am using an IMAC with Mojave installed. I'm trying to get rid of this because BDLDaemon is killing my…
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Can't install Mac OS Security update 2018-002
HI All, does anyone else has a problem with installation Mac OS Security Update 2018-002 on High Sierra? After struggling for 3h I've finally managed it however, I had to uninstall Bitdefender. Then install security update. Perform at least 2 MacBook restarts. After this I successfully (?) installed Bitdefender from the…
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Does Antivirus for Mac have Ransomware protection?
Just a few days ago, I began my free trial of Antivirus for Mac. I would really like to buy it after my free trial. But does it have any kind of Ransomware protection? Thank you for your help!
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macOS Mojave and VPN not working
I have upgraded my OS to Mojave 10,14 and no the app for VPN is gone. I did find the vpn option in the network section of system preferences. But I can't choose countries and it won't connect. I says identity user is not accepted. How do I make this work?
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Portable version? Trouble installing..
Tried to install bitdefender on my friends MacBook Pro, running Mavericks and the installation bar seems to get stuck where it's just a scrolling grey and white bar with no percentage showing. The bar keeps scrolling to the right, but there are no numbers or indication that it is doing anything other than an animation. Can…
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Terminal commands always prompt for access
New bug in 7.x, when I exit a terminal window (iTerm or built in Terminal) BitDefender prompts me with a Safe Files warning dialog (first screen shot). It won't let me permanently trust this action. All I can do is trust for 5 minutes, trust once, or block forever. It also does this at times when I do simple commands like…
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Combination of Bitdefender + Adobe Creative Cloud slows down macOS shutdown
Bitdefender: Please try installing Adobe Creative Cloud along with Bitdefender on a Mac, then restart a few times. You'll see files created at /Library/Logs/DiagnosticReports/shutdown_stall* whenever macOS is slow to restart. These are spindump files which contain hierarchical profiling of what was consuming resources.…
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Bitdefender main window opens every time I log in
The main bitdefender window opens every time I log in to my mac. Is there a way to make it so that it just runs in the background and doesn't make me close the window every single time? I did turn off special offers but that didn't change the behavior.
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Auto Pilot recommending Time Machine backups
The Auto Pilot section in my Main Window for Bitdefender is constantly recommending I turn back on Time Machine backups (which I have now done). I stopped doing this some time ago and instead back up regularly via Carbon Copy Cloner to a Toshiba Hard Drive. 1) Is it really necessary to use the Time Machine ? 2) If not how…
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Bitdefender slows-down Mac restart
Dear Bitdefender, I have 1 MacBook Pro from 2015, 8 GB of RAM, 2,7 GHz Intel Core i5, running MacOS Mojave + the latest version of Bitdefender. When restarting (as in rebooting) my MacBook Pro, I have to wait more than 25 seconds, until my Desktop elements ( directories, files, shortcuts) appear on the screen. This is…
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Mac with a windows virtual machine
Does anyone have a document or any idea how to configure BD with two operating systems? I am having trouble with saving word and excel files on the local hard drive. Right now I am resorting to saving to Dropbox and the moving them to the hard drive. First Level support at BD did not have any resources to help me. My set…
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macOS Mojave
Before downloading the latest operating system for my iMac (macOS Mojave) should I turn off Bitdefender Antivirus and turn back on once download is complete or can I download macOS Mojave with Bitdefender left working ? Thank you.
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Early Renewal Offer Not Working
I’ve been sent an email to renew my subscription with 60 days remaining. It is a good offer which I want to take up. I do not have autorenewal turned on and I do not want to. * If I click on the link it sends me to a page to renew at full price * if I go into my UK account to renew it sends me to a renewal page in $ (not…