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Redeem Code Limitation
I bought a new android device and purchased bitdefender mobile for it. So I received a redeem code. after I got my license key via email , it says you had to use license key within 1 month or it will be deactivated. Now I noticed my device comes with another security program for 1 year. I want to keep my Bitdefender…
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Missing Activation Code
I bought (actually renewed) a pack of Bitdefender Internet Security 2016 for up to 10 PCs , 1 year. The email I received from Avantgate to acknowledge my purchase *did not* include an activation code. I called them and the online service said it was resending the registration email. I still have not received it and cannot…
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Total Security Will Not Activate
I downloaded the Total Security from the website and created a Bitdefender Central account which allowed me to use my activation code. After the program downloads, it pops up with a screen saying there is not a internet connection...which is odd since I'm typing this post on the same computer with the same internet…
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Device Activation Issue After Multiple License Purchases
Another similar, horrible experience here...I purchased 3 devices for 3 years each. Everything looked correct in BitDefender Central. I then added an additional 1 device for 3 years. Instead of 4 devices licensed for 3 years each, I now have 1 device for 6 years!!! Is anyone else getting an answer on when this is expected…
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Installation Problem Plz Help
HI i am trying to install bitdefender on my PC i downloaded the 2016 Total security that i bought and after finshing the download a massage appear """can not install bit defender after uninstalling kaspersky"""" i uninstalled all kaspersky files from PC just like what they write on Kaspersky support article . and also i…
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Cost Of Bitdefender
my trial period ended recently with Internet Security 2016. a popup displays i can now purchase it for like $39.98 but i click on that and the website lists it at like $51.97. i emailed Bitdefender but never heard back. so whats the cost Bitdefender?
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> Subscription / Device Limit Issue
I contacted support about adding additional licenses and the allowed me to add three by substracting 30 days for each device. It was changed in MY SUBSCRIPITIONS as the days were reduced and devices show as 3/6. We I add an additional device it says no subscripitions left and gives me the option to buy. I have contacted…
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Subscription Problem
I bought bit defender Internet security three weeks ago,, I just activated it and it worked for just one week and it now tells me that DEVICE LIMIT REACHED
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Uninstall Bitdefender To Install In New Pc
I have a 5 PCs license and currently using all of them. Can I uninstall in one PC to install in a new one? Thanks Pablo
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Licence Key
I have a problem. I bought Internet Security 2016 recently from the shops (I buy every year) - an actual physical copy. Before I installed it, I uninstalled 2015 as one does. Everything went smoothly until I had to use my licence key to activate it and all I got was invalid key. I have tried everything - used CAPS etc, but…
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Multiple Licenses Activation Problem With Account
Hi, I’m starting to get extremely frustrated with Bitdefender Central. Previously, I had bought 2x BitDefender Total Security Licenses for 3x PCs, 1 Year and only got 1 License for 3x PCs, 1 Year for Total Security. On top of that, I just purchased 1x BitDefender Internet Security for 3x PCs, 1 Year under the same account.…
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Activation Problem
Hello. I purchased a 1 year subscription for Bitdefender Antivirus Plus 2016 at hermanstreet.com. After i got the emails i tried to activate the product but instead i got a message "This code is restricted in your region and can't be used to activate a subscription on your account". I would appreciate some help with this…
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Not A Valid Redirect Url
Hi, I keep getting asked to sign into Bitdefender Central. But when I enter my email and password, I get this, Please provide a valid redirect URL. Can anyone help me with this? Brian
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How To Upgrade/uninstall/install Total Bd 2016
GO TO UNINSTALL TOOLS http://www.bitdefender.com/site/view/unins...sumer_paid.html RUN UNINSTALL Both the 2015 & 2016 versions. GO TO Windows Control Panel>Programs and Features>Bitdefender If you see Bitdefender Agent, uninstall it there. GO TO http://download.bitdefender.com/windows/de...r_tsecurity.exe DOWNLOAD BD Total…
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<_< Bitdefender 2016 Migrating Problem :!
Hi Dear Tech's I'm wondered About this problem ! after 5 Year Using my lovely Bitdefender with Original License and best Quality, this common Problem about "subscription " in 2016 Versions in awful ! Newly I bought a 3 PC / 1 Year License for Internet Security 2015 and actived it in my BD IS 2015 successfully, but from 4…
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Where Is Bitdefender 2016 Directory Download?
Hello, I want to ask Where is Bitdefender Internet Security 2016 folder directory download? I mean setup file.
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Is It Possible The Bd2016ts Installer Downgraded Me To Bd2015ts?
At the risk of seeming a bit stupid (the truth might as well be known), I just did a clean install of Windows 10 on my main computer. I was certain that I had downloaded, from the official links here, the BD_2016_TS installer package. When all was said and done, I wound up with BD_2015_TS installed instead. What I didn't…
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How Do I Migrate Computers From 2015ts To 2016ts Over Months?
I have 2015 Total Security (3-licence pack). One licence is assigned to my wife's computer, one to my main tower (now with a Windows 10 clean install), and one to my laptop, still running Windows 7 HP. I have read through the upgrading articles, but it seems that once I go to Bitdefender Central and insert my 2015 TS key,…
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Bitdefender Support Please, Please Help
I have spoken to phone support twice, started a support ticket (2015113001320001) and posted here twice. I have a BD subscription for 3 devices in which all 3 devices are used. I just got a new laptop and purchased another subscription (order #44173594) but all the purchase did was add more time to my current subscription…
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Wrong Version Downloads, 2015 Instead Of 2016
What downloaded was not what I purchased, it was NOT "Total" and NOT "2016". It was the lesser version and 2015, which I had before. I purchased this, and at the 'central' it said download "Bitdefender Total Security 2016" however, what downloaded and installed was the OLD VERSION which I had before - with only 145 days…
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Need Bitdefender Internet Security 2016 Offline Installer
Hello, Please provide me the latest bitdefender internet security 2016 offline installer for windows 7 an 10 / 64 bit
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Unable To Migrate Your Key Please Contact Support
I have total antivirus subscription for whole 3 years and wanted to migrate to 2016 product. I have tried to add key in bitdefender central in Activation Code option. But there is an error in it and it says "We weren't able to migrate your key. Please contact support." as naturally i try to contact to bitdefender agent 96…
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Win 10 - Install Fails With Error
For some reason, despite months of issues being unable to get anything out of Bitdefender support (I believe Bitdefender have actually shut down or at least drastically cut back on support - I have on good authority) - I renewed my subscription based on technical reviews. I can not install on Windows 10 - it just keeps…
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Can't Activate Product
Hi all 1) I managed to activate product on computers with Windows 10 and 7. On Windows 8.1 I couldn't do it. 2) When I write down incorrect e-mail and password Bitdefender does say that it's incorrecet. 3) When I wrie down correct e-mail and password and I press "Log in", I got endless doing sth. Any thougths how to…
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How Can I Purchase & Activate Without Adding Time To Subscription
I just got a new computer and need to install BD. When I purchase another license, all it does is add time to my current subscription which cannot activate the new device because all 3 devices are already taken. I really need to get some protection on the new laptop so if there is no way to add a device to my current…
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New Install Freezes 0%
I have recently purchased Bitdefender 2016 and when trying to install it stops at Install 0% I have tried leaving it running but the longer I leave it (hours) the more it slows my computer down I have created a support request but it's been a week and I am unable to view the request in the link that was emailed So far it…
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New Licence Just Added Time To Old License
I have been a BD customer for years. I have a 3 device license that already has 3 devices activated on it. Just purchased a new laptop and purchased another license on the "Black Friday Sale." Instead of giving me another device, all the new purchase did was add time to my current license. I can't activate BD on my new…
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Total Security 2016 And Internet Security 2015
I have installed the internet security 2015. now to install the antivirus Total Security 2016, Do I have to uninstall the internet security 2015?
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Bitdefender Icon Greyed Out
Hello, Install of Bitdefender Total Security 2016 went OK, except that the icon in systray is greyed out. About shows correct info. Show does not show anything. Double-click on Bitdefender icon on desktop ("C:\Program Files\Bitdefender\Bitdefender 2016\bdagent.exe" /seccenter) does not start anything. Any hints ?
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Can You Please Stop Advertising That My Version Is Out Of Date?
Can you please stop advertising that my version of Bitdefender is out of date? I am not going to use anything higher than 2014 as long as it tries to uninstall programs like Malwarebytes, spybot, etc. Instead of trying to kill off other anti malware programs on my computer how about you tell your coders to stop being lazy…