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How To Find Your Bitdefender Build Version
Hello everybody, As you may know the more information we have on your Bitdefender and the operating system the easier it is to provide advice and assist with the encountered situation. You can locate your Bitdefender build number by following the steps bellow : - right click on the system tray icon - click on About There…
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Paid for renewal using Paypal but nothing......
So I have just renewed by subscription and actually updated it to get 15 devices but my when i log in to Bitdefender Central it shows that Inam still tp renew my subscription. I checked with Paypal and its been paid £44.99 plus £34.98 Any ideas please......
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Hosts File!
Please do not decide what is in my best interests to have in my hosts file! If you insist on this action, then please include an option to disable such shenanigans! I can lock you out of my hosts file, but it is a pain in the rear! Subsequently if I try to access the hosts file after adjusting it then Bitdefenders attempt…
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Allow Http To Local Intranet Web Server
I am hosting an MS IIS 7 Intranet web server on a Windows 7 x64 machine which is running Bit Defender 2016 Internet Security. How do I allow access to Intranet users to this website via the Bitdefender firewall?
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I forgot my password
So I put a password on my antivirus so I can't turn it off and I forgot my password how do I reset it without a password?
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Cannot uncheck windows "File name Extensions"
after the update Bit Defender had yesterday, cannot uncheck "file Name Extensions". now all my files showing file extensions and this is annoying coz i work with MS Office more often. plz can anyone provide a suggestion to solve this ?
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Which Bitdefender service will hide my router's ip address?
I changed server hosts for two websites I own. They have a higher level of backlisting and apparently my home network is blacklisted in one place because I have a dynamic IP instead of a static one. I am unable to open or work on my own sites when I use my home network. That means I have to use an unprotected hot spot.…
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Bitdefender Still Charged Me Even After Auto-Renewal Been Disabled - Refund Request
Where Do I go to request a refund? I do not want to be charged for auto renewal cuz I have no money, pls help me
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VPN Problems
Hello, Yet again my VPN on my pc just sits there " connecting " for ages . I have tried connecting when connected to the net, when not connected. I have tried rebooting 5 times. I have updated my current and latest Total Security suite. I never have such problems on my phones. At this point I am very close to dumping VPN…
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Programme Stopped
Hello, So my pc is connected to the net. BitDefender is set to and has full access to auto update itself but it says it has an issue with updates. I start the programme and click update and it immediately, within ten seconds says its ok and green ticks itself. I am curious as to why this issue would occur. Any advice would…
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Updates
Lately, Bitdefender, total 2018, is taken 15 to 20 minutes to update. Any idea why the updates are taking so long. hitbit
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atc.sys within system.exe spiking cpu usage creating stuttering
I know there is a similar post on this, but my case is a little different. It does not seem to be the ignis.sys, instead, it is atc.sys causing the cpu usage within system.exe. My CPU (and maybe disk) spikes to 99% usage for a few secounds every 5-10 minutes. The .exe process is "system". Mouse stutters and if I'm playing…
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Turn off Total Security 2018
How do I turn the program off for the major Windows 10 upgrades ? The only way I see is to disable the Bitdefender services.
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My activation was canceled
Hello, I'm writting here because I haven't got any reply from Bitdefender. I opened a litige on PayPal and then cancelled it right after I received an email saying that my account would be deleted but it was too late. I cancelled my litige before I could get refunded, and my subscription was cancelled as well. I sent many…
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Firefox Blocking Access To BitDefender Site
Hi All, My Firefox Browser allows me to connect to Central and the Forum but will not allow me connect to BitDefender's main website to view products. It generates the message in the attachment. Any assistance would be appreciated. Hitbit
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bitdefender charging me for renewal even though I bought 3 years subscription
So I got an email telling me that my current subscription has automatically renewed and I was charged 40$, with zero email notifying me of this beforehand. But just last month, when I learned that I only had 1 month left, I went and bought 3 years' subscription. I didn't know about the existence of auto-renewal that would…
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Unknowingly made a payment?
Hi Bitdefender, It;s come to my attention that I was billed for a sum of £53.95 which seems to be a renewal cost. Usualy I recieve some notification to renew, but I wasn't aware that there was any kind of pre-approved payment. In fact as I recall, I purchased the license using a code from an Ebay seller, so I have no idea…
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Active threat Control and Onaccess scanning not working right.
Active threat control shuts off for some reason and On Access Scanning always switches to custom.
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Bitdefender 2016 not work
The Bitdefender icon in the system tray is grayed out and when i try to open it, no response the Bitdefender window itself not open yet it is Bitdefender 2016
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SO THIS IS HOW YOU DO BUSINESS?
I posted on this forum detailing how Bitdefnder SCREWED ME ROYALLY and your response is not to reply, offer a solution, NOTHING - you SIMPLY DELETE THE POST! GUESS WHAT? SOCIAL MEDIA IS A WONDERFUL THING! IF YOU WON'T ADDRESS THESE ISSUES, OR OFFER A SOLUTION, I WILL SIMPLY MAKE IT A POINT TO GO ON EVERY SOCIAL MEDIA SITE…
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CONSTANT UPGRADES AND GRABBING APPLICATION FOCUS - STOP IT!! STOP IT!! STOP IT!! STOP IT!! STOP IT!
It's freaking bad enough that I too am getting the constant "Computer must be restarted" bullsh*t pop-up, multiple times DAILY, to the point that I'm about ready to uninstall BD (and WAS contemplating buying a "box" but having serious second thoughts on that deal) but DO YOU REALLY HAVE TO GRAB FOCUS FROM THE APP BEING…
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Stange letter
I have Bit Defender and the program says I have 151 days left , yet yesterday I received a letter saying my BD license had expired and I needed to purchase the product again??!! What is going on? A scam? An error? Thought you might want to know.. Your Bitdefender protection has EXPIRED! You are at risk! RENEW NOW! Hi,…
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Bitdefender Keys help and 2017 upgrade
So, I still have a subscription of 269 days for internet security 2016 with 2 product keys. May I please as what would happen if I activated another key and will it extend my subscription rather than null my 269 day subscription? Also, I've already upgraded to the 2017 version in my computer so what should I do about it.…
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Port blocked even after disabling firewall
After installing the BitDefender Internet Security 2016, I am not able to ping or access an IP based devices. All responses become Timedout. I even disabled Firewall in the settings, yet I am not able to.
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Bit Defender Account
Why do I have to sign into a Bit Defender account just to have the program running on my computer? Why does Bit Defender think that they need to collect more personal information about its users than they already have? I bought Bit Defender for protection not user tracking. User and usage tracking is a deal breaker. Keep…
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Bdr files clean
I have uninstalled the 2016 version and then installed the 2015, which bdr files in the attached image I can delete?
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Disappointed
Hello, I am disappointed to note your stance on my last post but I accept forum rules are forum rules and so will raise my difficulties on other security / consumer forums. ps My difficulty has been made much worse rather than being resolved as you felt sure it would be and I am on the verge of never having to contact this…
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Total Security Subscription
Hi All, Anyone else find BitDefender support tends to answer a question with something totally irrelevant to the question asked. I have a 5 device subscription to Total Security which has in excess of 800 days left on it. I have installed BitDefender Mobile on my phone but it says only 313 days left. please note I have…
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just about over Bitdefender
this just happened, I started my computer and "bitdefender" downloaded 355 meg of data, no warning, no emails so I did not know if it came Bitdefender , so I cancelled the download. I put my mother on to bitdefender and she has been having so much trouble it's not funny. And now with this "so called update" I'll be going…
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TrafficLight
Hi, Just wanted to point out that with the WOT, Web Of Trust scandal and it being removed from Chrome and Firefox extensions wouldn't it be an excellent opportunity to update and promote TrafficLight? The current version (April 2015) doesn't seem to indicate anything but 99% 'green' sites and it's also not compatible with…
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Product Notifications are turned off so why this?
I'm seeing a Black Friday pop-up notification advert despite "Display special offers and product notifications" turned off in General Settings. I will never EVER buy a licence direct from BitDefender again. I now only buy new licences from Amazon which are generally 60 to 70% cheaper (and without the forced auto-renewal…