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Connections blocked on 'Home/Office'
I have just installed Bitdefender 2017 having been using 2015 before that. I now find that computers on my network can't see each other and can't always ping each other. It seems to be inconsistent, so computer A can ping computer B, but B can't ping A, even though they appear to have the same settings in BD firewall. If I…
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Scan log shows zero items scanned
I have Bitdefender Antivirus Plus 2017 installed, but whenever I scan my computer, the scan log states that nothing was actually scanned. When it was scanning, it took serveralnminutes and appeared to scan my computer. I have auto pilot on, so I should still be protected from virus right? I'm afraid my computer is actually…
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Startup Scans
I'm a new user of Antivirus Plus 2017. Does the program scan anything at startup without my setting at it to or do I have to set a quick, full or custom scan to run at startup? And if a scan does run at startup without my setting a quick, full or custom scan, what is scanned, especially compared to the quick scan? Thanks…
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Windows Firewall does not work any longer
My problem with Bitdefender Total Security 2017 is that it prevents me to update or install programs at Windows Store. The OS that I am using is Windows 10 Pro 64 bits. Microsoft says that Windows Firewall needs to be running in order for the Store to work correctly. I tried to restart the Windows Firewall but it does not.…
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Problem with Punk Buster (Firewall)
The Firewall is stopping the punk buster, so I can't play Battlefield 4. I have aready set up the firewall to identify Punk Buster as a secure program, but did't work. How can I fix it?
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blocking FastKeys
Although I whitelisted FastKeys as an exception, Bitdefender Antivirus 2017 continues to block this app. What more can be done, please?
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No Support in Malware Forum?
Hi, I posted a week ago in Malware about a strange detection by BD. Noone has replied. Does anyone monitor that forum? I cannot continue to use a antivirus product that has no support. I have run BD scan and it shows no infections. However I keep getting popups from BD saying a threat detected.…
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How to activate Rootkit Detection in Secure Mode ?
Hi, I am using Bitdefender Antivirus Plus 2017 My OS is Windows 64 Pro When I start Secure Mode Analysis, I have no option to configure the Analysis, the scans starts right after reboot ... and rootkit detection is disabled in Rescue Mode, as you can see in the picture below I need rootkit detection enabled in Rescue Mode…
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if i turn OFF autopilot am i still fully protected ?
against viruses ransomwares etc ? or it's recommended to turn it ON ?
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Disable Scan SSL
How do i disable Scan SSL. That option is greyed out under view modules, web protection settings.
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Protection against phishing whitelist is not working
The "Whitelist" on the "Web Protection" module is not working for "Protection against phishing" Added my localserver ip addres to the "Whitelist" on the "Web Protection" module , and still experience major slow downs when accessing and clicking the local web application. Disabling "Protection against phishing" makes an…
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Setting up ransomware protection
Can someone point me to how to set up ransomeware protection? I am using Total Protection 2017. I read somewhere that only files in Documents are protected but I would like to include my Dropbox folder, which is not in Documents. Thanks
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Windows firewall being controlled
Hi good day. My windows firewall says it is being controlled by bitdefender total security 2017. But i also have the bitdefender firewall in the app on as well. How do i disable windows firewall? I have tried but every time i restart my pc it automatically comes on again. Thank you.
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2017 prevents bash on ubuntu on windows from modifying files
Hi, I'm trying to run bash on ubuntu on windows* to run some simple c++ but every time I try to compile a file (g++ -g -o code code.cc) I get the error message seen in the picture. I've tried adding c:\windows\system32\bash.exe to exclusions, as well as the folder in which the code files reside c:\.................\gf2 but…
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a question about Ransomware Protection ?
I have 2 question about Ransomware Protection included in bitdefender total security 2017 1-can Ransomware Protection also protect against the new improved edition called wannacry ? 2-if I enable it (Ransomware Protection) and add a lot of folder like pictures folder my steam folder (where my games installed ) video…
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Scan SSL - Your Connection Is Not Private
When using Google Chrome and turning on the "Scan SSL" feature in BDIS2017, I sometimes get a "Privacy error" tab result displaying error message "Your connection is not private". When I turn off the "Scan SSL" feature, all web pages display properly.
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Receiving Credit Alerts After Cancelling Service
I canceled my Bitdefender Identity Theft Protection service some time ago, but I am still receiving credit alerts from Bitdefender. (I still have your antivirus service). I contacted ID Watchdog at the contact number in the email from Bitdefender, 1-800-707-1836, and they told me to instead contact Bitdefender. The phone…
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Partental control and update not working
Hello! I have just installed Total security 2017 on 5 pcs. On one pc the software isnt working properly, parental control and updating does not work; - When clicking on update, it takes a lot of time (minutes) before updating is complete (the rest of the pc's a matter of seconds). From bitdefender central it is not…
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Scheduled Quick Scan not running on Windows 10.
I have Bitdefender Antivirus Por 2017 installed. If I schedule Quick Scan to run at system startup, it will not run if fast startup is active on Windows 10. It will run if I restart my pc or turn off fast startup. Can anybody tell me if this is normal or whether I have an issue with my installation? Thanks.
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Come on Bitdefender !!
I've already got one ticket in to Support on another bug. Now tonight I'm scanning a one TB external Hard Drive and now for over an Hour and Thirty Minutes the Progress Bar has been stuck on 2 %. It's obviously scanned more than 2% of the drive. It's just not showing the proper progress. Another visual glitch after I just…
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Unlocking file
Hi. I have no idea if this is the correct forum, so move this if required. I have a problem with Bitdefender Antivirus Plus 2017 (paid version) where it "locks" a file until reboot. The file is protected with a program named "ConfuserEX" which "protects" and/or "obfuscates" .NET files, making it probably look like malware.…
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Real-time URL checking FIXED (21.0.25.80)
Don't know if that version is used across all products but specifically for me its the AV Plus 2017 product. I reported a bug with the URL checking a few weeks ago and this has now been fixed. ** ONLY CLICK THIS LINK IF YOU KNOW WHAT YOU'RE DOING ** Here's the "bad"/adware link that I first reported. www.googl.co.uk
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Bitdefender 2017 Web protection and Firefox 53
Hello, Is anyone else having problems with Bitdefender Internet Security 20.0.25.80 not doing any protection (no ssl certificate check/ search advisor/blocking phishing sites) for Firefox 53 ? I don't know if its the recent Bitdefender update or FF updating to 53 triggered this issue. But I never noticed this issue until…
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Anyway to totally shut down Bitdefender 2017?
I'm a gamer and sometimes use game "trainers" and such stuff. These inject code so get flagged as a virus by most security software. That can usually be handled by making exceptions. A few days ago I started using one of these items and it's totally not compatible with Bitdefender 2017. I shut down all modules, make…
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Intruders
I have unknown phones and tablets appearing on my network. Repeatedly and I cannot get rid of them (PW changes etc). See attachments 2,3,4. Malwarebytes and BD scans do not show any virus.. I have a laptop PC running WIN10 and BD2017(internet). My network consists of a Verizon Actiontec router with radio off and ethernet…
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BD2017 cannot start after Windows 10 Creator Update
Hey all, I have updated to Windows 10 Creator, and now Bitdefender 2017 will not start. The service runs for a few seconds then stops. This looks to be due to the new security stuff added in the Windows update, but I'm not able to disable any of the Windows components. I've tried doing a 'repair' on Bitdefender, but this…
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Ransomware only works on local folders
Just discovered that Ransomware can only be set up to protect local drives and folders so if you are running any kind of external or network storage (I have a Synology NAS), then Ransomware is no use. So, you can mitigate against disk failure (NAS) or ransom but not both unfortunately.
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[Fixed] VSSERV service keeps stopping/crashing
For a very long time now I have been dealing with the VSSERV service stopping/crashing and the BD icon in the tray turning gray and complaining about the service not responding. This was happening once a day at first and now it is about 2-3 times a day. There are no other anti-virus or security applications installed on…
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Firewall Logs
Greetings! I'd engaged support earlier this year while attempting to trouble shoot a firewall issue and being unable to find the logs. I was eventually told that there is no longer a firewall log visible to the end user and that logging is only available with special non-GA binaries for work with support. I wanted to reach…
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Firewall Settings and permissions
I have the 30 days trial BF 2017 running ... I like it, BUT for the firewall .... So 3 questions regarding the firewall: 1) Is there a quick way of just blocking all in and out traffic .... a thing i very much appreciate in free firewalls 2) Saving a modded rules.xml on location (Bitdefender 2017 firewall folder) seems…