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Validation on my main email account
It says to push validate for my main email account and I will receive a code from bitdefender. But when I get into my Gmail I don't ever have validation code. How can I get a validation code to validate my main email account
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e-mail blocked
When I try to open e-mail I receive the following: Bitdefender has blocked this page.Your connection to this website is not safe due to expired certificate and was blocked. Attackers might try to steal sensitive information from you, such as passwords or credit cards How do I remove this to access the e-mail? The e-mail is…
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Disable New Device detected?
Hi, I am having a bit of a nightmare. I have a lot of old drives that i am trying to sort through and clean. trouble is i am constant bombarded with new device detected, even for USB drives that are always connected. please, how can i disable this feature, thanks
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Ransomware only works on local folders
Just discovered that Ransomware can only be set up to protect local drives and folders so if you are running any kind of external or network storage (I have a Synology NAS), then Ransomware is no use. So, you can mitigate against disk failure (NAS) or ransom but not both unfortunately.
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Antispam toolbar not working in Thunderbird
Hi, I've installed the trial version of Internet Security 2017 in order to test it out before buying. However, it seems that the anti spam functionality isn't working properly. It seems that the spam is correctly detected and tagged, but it's still delivered into my mailbox. The antispam toolbar in thunderbird appears to…
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Firewall blocking HP wireless scanning communication
Dear Team, I can print wirelessly to my HP Deskjet 3050A without problem. I can also scan wirelessly but today it stopped working. I have managed to get around the problem by turning my firewall off. I have added firewall rules for all of the .exe files in location c:\Program Files\HP\HP Deskjet 3050A J611 series\Bin and…
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Emalware Files - What are They?
Hello all, I have noticed a number of these files. What are they and should I be concerned? Thanks. Steve
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Can't hide extensions
Does anyone know why you can't hide file name extensions --- Bitdefender is blocking the extensions from being hidden - so I have staff working and sometimes they rename file names, and they remove the extension.. -- its Bitdender doing this since when I remove it, Microsoft OS can easily hide extensions, install Bit…
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Installation messed up security settings for my Program Files folders
I just activated my license and am already seriously regretting installing this product. The first thing this product did was detect a program that I know for a fact is not a virus and deleted the executable file. Didn't quarantine it, didn't move it to recycling bin, just flat out hard deleted the file without any…
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Constant scanning SD-card on startup
Hi, Since my micro SD card is always inserted into my laptop, every time upon reboot Bitdefender detects it as a new device and commences scanning. Adding it to exclusions did not help so I had to disable USB device autoscan. This wasn't a problem in the 2016 version where only usb devices would be scanned, is there a way…
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Bitdefender Total Security 2017 Blocking PLEX
As stated in the title, Bitdefender Total Security 2017 blocks Plex from functioning. Specifically, it gives me firewall alerts that it has stopped port scans from my devices (Samsung smart TVs, Nvidia Shield, Samsung BD player) requesting access to the Plex server on my PC. The only way to make Plex function is to disable…
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How do you exclude a shadow copy path from on-access scanning?
I've installed backup software that uses shadow copy to access files (Acronis True Image 2017, which came with Bitdefender in the Humble Bundle). I have files that Bitdefender Antivirus Plus 2017 on Windows 10 Pro considers infected (I am confident that they are not but that's beside the point here). I was able…
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Remove Bitdefender certificates from my PC
I am using Bitdefender 2017 on a Windows 10 PC. I want to disable Web and Email Protection components that scan https traffic because I don't want to use BD certificates in a "man in the middle" process (for however noble the cause). The reasons to do this (or not) merits another whole discussion thread. In the mean time,…
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Mapped Drives
I'm having the same problem many have listed. Can't create a mapped drive. I'm on vpn to company network, I've checked the vpn adaptor and had it both on home/office and dynamic but doesn't do anything. Meaning the mapped drive won't connect. I've even used the IP address and same issue. Has there been any updates to this…
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Windows 10 alterts
Hi. I have just swapped to Bitdefender security after many years using Zonealarm (from when it first launched). I am no expert on Windows just an ordinary guy. My issue is that now I am getting loads of alerts that various windows programs are asking to access the internet. The alerts only give the program name and…
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Bitdefender blocks all Xbox Live connections and doesn't let me launch Forza Horizon 5
Hi, How do you whitelist a connection on Bitdefender like Xbox Live and make Forza Horizon 5 not crash when launching?
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Install bitdefender on an offline PC that you know is infected.
Hi. I have a PC I cannot bring online due to the fact it is sending out private information in an alarming rate. How do I install bitdefender on this PC? This PC has not been in use for 2 years due to this infection. I need too prepare the PC offline. Pls help.
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Scanning network drives
I have Bitdefender Total Security. How do i extend my scan to my network drives?
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Joowin Wifi Extender
When trying to connect this device, Bitdefender would not allow connection because the security certificate was out of date. Has anyone seen this? Is there a workaround or fix?
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Exclusions and Exceptions Ignored
Team, We have an issue, and it's a simple issue that should not exist. I have a directory, and I know this directory. I know what's inside this directory, and I plan to use this directory as a sandbox. I know that there are going to be some items in this directory that will be flagged by BitDefender, so I add it to every…
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My System is infected with .nobu ransomware virus
Hello Community, Need urgent help. My PC is infected with the .nobu virus, what do I do to have this sorted out, many of my images and documents have the .nobu file extension, I am unable to open the files. Please help. Thank you, Charlston.
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Blocking of Banking sites
I have used Bit Defender for quite some time and just in the last few days ran into problems trying to access the e-teller page from my Credit Union which has never happened before. I have tried all possible answers given in Bit Defender sites including clearing Chrome SSL, inserting exclusions for the URL in Bit Defender…
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File reputation?
Hello I'm considering picking up a yearly subsciprtion of BitDefender antivirus plus and so I've been wondering, I read up a bit regarding the global protective network and "Bitdefender Advanced Threat Control" and I have some questions regarding the file reputation feature (which as I understand, is present in the…
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System scan takes FOREVER. No other antivirus running
System scan takes literally all day and all night on my machine. I have looked up this problem other places and they all seem to blame it on another antivirus running. I have disabled Windows Defender and there are no other antivirus or firewall programmes running. What else could be causing it?
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Bitdefender round icon not showing on desktop
The circular icon that was constantly on the desktop has not been there the last 2 times. The tiny tray icon is there & says it's in autopilot mode. The BD Agent process is running, but I'm worried that the app isn't scanning & protecting. I just restarted 20 min ago, it still isn't there. Thanks. - what Operating System;…
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Bitdefender even blocked my ip address for my router!
I have been for the past couple of months finding pages slow to load especially for website I had not recently used. I would find that I received a message with page not working before eventually loading. But when I couldn't get into 192.169.1.254 on either chrome or IE11 there had to be a problem (using win 7.1 by the…
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How do you ACTUALLY whitelist a safe application?
So I whitelisted few processes that I use to modify applications because they are always detected as viruses in the Antivirus. But somehow, whenever I launch them, Bitdefender still blocks and quarantines them every single time. This has become so frustrating as I don't know what more I can do other than completely…
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Advanced Threat Gone beserk
I've installed a new set of tools nxp.com MCUXpresso IDE - and its sent Bitdefender 2017 beserk. These are development tools - not for windows but for Nxp microprocessors. In notifications/Advanced Threat Defence its says detected 31 application as potential threats - no reason given - just blocked. This doesn't work for…
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Antivirus Suddenly More Aggressive - Preventing Work
I am an contract embedded software developer. This morning, after a Bitdefender update last night, I went to perform my usual tasks and my build tool (tup) and compiler were apparently quarantined by Bitdefender. Except that both executables are in their proper locations (i.e., they have not been deleted, moved or…
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Antispam no longer works in Outlook 2013 AND Bitdefender keeps asking me to log in everytime I open
I am posting this here too since this all started when I was using Total Securrity 2017(switching to 2018 made no difference)... I am running Outlook 2013 and half the time I open Outlook, the Antispam buttons are GREYED OUT. If I shutdown Outlook and restart it, eventually it will open with the buttons active, HOWEVER it…