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Renewal
By trying to renew his Bitdefender memberschip, my husband got the message that there was allready another virusprotection linked to the PC he wanted to protect. This Mcafee was probably pre-installed. Strangly ony the name of Mcafee has been mentioned in the list of Apps, but without mentioning any Megabites. So there…
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My free trial has ended but I can't click on the menu buttons is it normal?
I downloaded a crypto game on VM to see if it's legit. I got a warning from Bitdefender and installation failed. However I can't click on the menu buttons. I didn't notice this until I check bitdefender but just now. Is it normal because my trial ended? can't click on menu, notifications, and other stuff.
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How to disable auto renew of bitdefender and remove payment info
I am having problem. One subscription autorenews and i am having a hard time talking to customer support. I would also like to ask for a refund. I could not even access my account in store bitdefender. In other words i would like to backout. Thank you.
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Renewal
I had bitdefender premium before but somehow renewed to Total Security. How to I change back to Premium?
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EXTEND SUBSCRIPTION
Greetings. I have a Total Security 10 device subscription expiring 21/11/2027. I recently bought an additional two years of protection from the Bitdefender store on Amazon, same product, Total Security 10 devices. Reading between the lines of the site I saw that the maximum extension of a subscription cannot exceed 5 years…
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Refund and cancel subscription
How do I track my ticket? I want a refund and to cancel my subscription because Bitdefender charged me for Bitdefender Antivirus Plus and Bitdefender VPN, which I was not aware of. I don't want to renew because this year I have to pay double the price of last year's subscription, so I am choosing other options. My ticket…
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From Where To Track The Ticket?
Hi Admin. I raised Tickets # 1009455888 for the cancellation of automatic subscription and refund of my amount but did not get any response. I don't know from where to track my ticket, kindly help me. Thanks & Regards, Yoke Zhen
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Used wrong email address for code
Hi all, I placed an order and pay'd for Bitdefender on July 12 but made a spelling mistake on the email. now the code is gone to that address. Can anything be done or do I have to pay again? (I'm sure the code got bounced as it's not lightly to be a working email address)
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WHY IS BILLING DATE 3 WEEKS BEFORE RENEWAL DATE?
Renewal date is Sept. 20, but Billing date is Sept. 5. Why is my Renewal billed so early? Last year Renewal payment went out one day before the Renewal date. This year - if "Billing Date" means the date that payment goes out of my bank account - payment's going out 3 weeks prior.
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Bitdefender App fails to load
I switched phones and now the Bitdefender app will not load. I have uninstalled and reinstalled, changed passwords, checked accessibility, but I cannot get the app to load on my Android phone A15. Help.
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2 identical phones
I am installing Bitdefender on 2 new Samsung phones with identical model number. What is best way to differentiate one from another?
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Does anyone know how to get Bitdefender Central to change their email system
I have tried to change my email on my account, which requires a confirmation from the new email. I have tried resending it multiple times, but either Bitdefender is on a spam blacklist, their server is down, or Bitdefender itself identifies it as potentially dangerous. Go figure. Great job Mail Sysadmins.
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Adding Mobile Security to Internet Security subscription
I have Single user IS subscription and want to get Mobile Security for my android phone. Which is best way to do it - Upgrade to subscription that includes Mobile Security or just purchase separate subscription for Mobile Security.
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Is this real?
Link leads to second attached image.
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Pay for additional services
Couldn't find any Category for my question so picked this one Hello guys, Per PC Net suggestion paid for Bitdefernder Antivirus Plus for 3 devices Laptop/Android/Smart TV. While installing on Android, asking to install additional product for more money. Can someone tell me that I got sucked into a common Scam, buy some……
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How can I share my Bitdefender Total Security spare licenses with family members?
Hello Everyone! How can I share my Bitdefender Total Security spare licenses with family members WITHOUT sharing my Bitdefender password with them? I recently purchased the 10 licenses version of Bitdefender Total Security 2024. The plan is to use it for 2 of my devices and share some of the remaining slots with 3 family…
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Same email address different Activation codes
Hi, Can i use same email address and many different activation (licence) codes?
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Where is my refund?
When the time came for a new Total Security subscription, I paid using iDEAL directly on the Bitdefender website. Supposedly this payment did not go through, even though it was debited to my bank account on 27 June 2024. Per the suggestion of your Tech Support, I paid again on 28 June 2024, using my creditcard. Tech…
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ScanSpeeder Blocked
I have had the program ScanSpeeder for a long time and went to use it to scan multiple photos. BitDefender Free is blocking the app. I have tried to add an exception and the app allowed to run and does nothing.
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Recover CD ISO USB Bootable Media
Does Bitdefender not offer a product for a USB bootable media recovery system anymore? I was under the impression that it came with the total security package but I cannot find a download or setup anywhere.
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No activation code
Madam/Sir, Ref:- order ID 238249335 Since I already had 52-53 days of previous subscription,my upgrading for 1 more year wasn't difficult. However, either I lost the email /message providing an Activation Code,and so don't have one. I tried to later type in my previous Activation Code ( for which 53 days' protection was…
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Can I wait a year to activate a subscription from a trusted partner?
Can I wait a year to activate a subscription from a trusted partner? The below quoted answer does NOT answer my question. I need a clear answer. "If you have purchased the product from the official Bitdefender website, your subscription automatically begins on the purchase date, regardless of the Bitdefender Central…
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Can I wait a year to activate a subscription?
When I purchase a license from one of Bitdefender's Trusted Partners can I wait a year to activate it?
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Subscription extension
My current Bit Defender Total Security (5 devices) expires 8 Aug. Instead of auto renewal, I plan to purchase my next subscription from Amazon (Prime member). If I make the purchase now and enter the activation code 20+ days before my current subscription ends, will i lose the 20+ days of validity remaining, or will…
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How to delete account
Hello there, I no longer use bitdefender and wish for my account to be deleted. Please delete it as I no longer have interest in bitdefender. Thank you.
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New Activate Code but Bitdefender Shows only 9 days to go
Hi All, I have just added a new activation code with 9 days to go, but BD on-screen still shows 9 days to go. If I go to activate again it simply says already activated. I have re-booted, no difference. Does the 9 days only disappear once the present license expires? Regards…
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I recently resubscribed to Bitdefender Total Security with VPN but I can't reactivate TS
I recently resubscribed to bitdefender total security with vpn but i cant reactivate my total security because i haven't got a code what can i do about this
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where can i find the activation code?
Where can I find the activation code?
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comment changer le numero de ma carte de crdit
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Free upgrade to Bitdefender Premium Security
Hello, I am a Bitdefender Total Security user. Before upgrading to Premium Security, I checked my renewal date, which is August 8th, 2024. The free upgrade to Premium Security offers coverage for 10 devices for one year, so I proceeded with the upgrade. However, I expected the new renewal date to be August 8th, 2025, but…