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This key has been used already to generate a subscription. Help please
That's what the message says.
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Why do I have to pay an extra $19 for password manager just to sign up for bitfinder digital protect
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Renewal forces me to give up 59 days of paid-for current subscription?
I received an early renewal offer which is terrific. However, it seems I will lose 59days on my current subscription should I accept. Is this the actual way this works! This happened last year, and frankly irked me.
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How to cancel a device when it is no long exist to uninstall Bitdefender?
My old PC is dead and I had no chance to uninstall Bitdefender. How could I remove it for it occupied 1 of my device number? I can't contact with chat function as before, had this function been canceled?
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Subscription confusion
My Android subscription ran out today. I had been paying £9.99 annual sub for two years and Bitdefender informed me I would have to renew for £24.99 which I thought was too much so was ready to go for AVG. But then, I found today in my Bitdefender Central a new offer of £4.99 for this year then £9.99 every year after that…
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subscription does not work
I have renewed my subscription and it has been activated, but it does not work on my device because the activation has not been reflected in the program installed on the device. I deleted the program and reinstalled it, and upon logging in, this message appears (sorry we are unable to connect to this server pleas try again…
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Renewal but not updated on Central!
Hi there, I admit I think I made a mistake renewing bitdefender premium security... First, mobile security is painful! Every 2 to 4 days, it's disconnected on android device and has to be reactivated. This problem has been reported more than 2 years ago here and excepting saying "we are working on it", there's not much…
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Wrong e-mail at registering and purchasing
Hi everyone, I'm having trouble to connect with my Bitdefender account. I recently purchased Bitdefender Mobile Security for Android and accidentally inputted my wrong e-mail address when registering. Coincidentally, i found out that my e-mail address that was supposedly used for registering and purchasing was already…
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Bitdefender changed my product supscription
I have normally the Bitdefender total security subscribed. But i got at offer to get Bitdefender premium for the rest of my duration. But they have changed my renewable subscribtion to the premium pack and i dont want that. I tried to change my renewable subscribtion to Bitdefender total security again but i cant see the…
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Have 'automatic renewal' switched off, but Bitdefender announced that it will renew my subscription
Although I've changed months ago that I don't want to automatically renew my BitDefender account, I've received today (March 7, 2024) an announcement per email that my subscription for Bitdefender automatically will be renewed as of March 14, 2024. First of all this is totally unacceptable and secondly this is agains…
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two-factor login in Bitdefender Central - Wrong activation - How to fix it?
Hello, I think I made a mistake turning on two-factor login in Bitdefender Central and now I'm unable to log in. I read in the community that @Mike_BD could temporarily remove two-factor access so i can log in and reactivate it properly. What data do @Mike_BD need to do that? Could you help me? Thank you
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Email Address
Please tell me the email address for BiDefender tech support
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Purchased bitdefender password manager for 1 month
Still didnt got activation codes and unable to use it.
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Total Security
I purchased TD which covers 5 devices. As I only have mobile and desktop computer, I'm wondering if there is a different subscription for total security that covers less devices and and may be less expensive to purchase. The only reason I bought total security for 5 devices was as far as my searches showed, 5 devices was…
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Cannot send support ticket
I cannot send a support ticket. Trying later doesn't work. All other internet features and web pages work. The same result on different servers. ;-) if problems persist contact support thats what I try but it doesn't work - why?
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Privacy activation problems - cannot enter mbile phone number
1. I am not really happy with the functionality of activating the identity features. I cannot enter as requested the mobile phone number. It doesn’t work with or without leading 0 and trying later does not help! The manual does not cover that issue. Thanks for ideas
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How do get actual subscription renewal dates, length of subscriptions and cost?
I've used Bitdefender for many years and one of the biggest complaints I have is how they manage their subscriptions. I currently have a family plan that shows two different renewal dates depending on which site you look at. Verifone showed a 1-27-24 renewal date where if you go to Bitdefender-Central it shows a 5-13-24…
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Cost
Bitdefender is getting too expensive. Why do they not offer a Total security solution to include family AV Firewall VPN and at least 1 person Identy Theft protection. I've been a subscriber for over 10 years now but it's looking like I will have to look elsewhere.
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Why does my activation code does not work?
[*image removed by @Flexx*] I recently reinstalled windows 11 on my laptop. Since then I'm not able to activate the subscription with the activation code. Kindly help.
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2FA does not work on iPad and computer
Hi, i don’t know how I managed to get into my account on iPhone, and now trying to get into my account on iPad and computer and 2FA just not working
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Installing Bitdefender on another device without being charged
I have tried many times to install Bitdefender on another device (mobile phone) using my existing subscription that is on my laptop. I follow the link as instructed but I am always asked for paymnet of £24.99. I understood 2 more devices would be included in my original payment. This is putting me off renewing my…
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more users in one account
hello, I came across this screen on Bitdefender Central, and I was wondering: Can I add multiple individuals with different statistics to a single account through this screen? If so, what's the difference compared to the Bitdefender Family package? (I currently have Bitdefender Premium Security)"
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Forget my activation code
Hello all, i have changed my device i deleted the bitdefender app in old device downloaded in new device. Now the new device required the activation code which i forgotten. HOW TO FIND?
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I want To Get A Refund
Bitdefender charged me yesterday for a Total Security Renewal which I am not aware of. I don't want to renew my total security because I am choosing other options. I want Bitdefender to refund the amount that they charged me that I am not aware of.
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Flash sale?
I received an email offering a 5x device license for $50. But in the shopping cart I see no way too identify my existing account. So it appears it will create a new one and I'll lose the remainder of my current subscription. Am I stuck with the auto renewal price or is there some way to take advantage of the sale?
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How to download Invoice
I want to view my purchase history and load invoices. But when I followed the manual I received, I couldn't find the specified topic. Download & print Invoices in 2Checkout : No email was sent as notified. Download & print Invoices in Bitdefender Central : No topic My payment
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Support cases
Is there an area in BitDefender Central or BitDefender Support where I can view my support cases?
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I wrote to cancel@, when an answer? The worst support ever
I wrote to cancel@, when an answer? No way to manage the subscription from bitcentral. Just give me an answer so I can end this nightmare
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Cancelation, refund and disabling auto renew
Hello, yesterday i bought a Bitdefender total security program for 1 year from bitdefender's turkish site since it uses the countries currency. But i cant manage my payments or get a link from 2checkout to disable the auto renew. I also sent a mail to the Turkish site. I don't know what to do since the payment is a lot…
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Expired Subscription On Correct Email
I have an expired subscription on the email I want to use and an active subscription on an email that I want to change to the expired subscription email. How do I do that?