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Betdifender central
hello i have a family account, I noticed that when I installed Betdifender on my kids devices , they can access the main screen of bitdefender Centeral and make changes exactly like “admin rights” … how to stop them accessing main screen? thanks
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Auto renewal subscription
the guide to turn it off is wrong, i see no tab called "my payments", how can i truly disable the auto renewal subscription feature from my account?
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Early renewal!
Just took Bit(we are BFF'S so I can yse the term Bit) up on it's offer at early renewal! My old subscription ends Sept/2022. The new subscription says valid to July/23rd 2023; while encouraging me to 'activate' today'! If I activate would I be assured that my subscription would be valid to Sept 23rd/2023... which is the…
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Moved: VPN - BT.com UK
This discussion has been moved.
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Can't install upgrade to Premium Security
As it was time to renew my Total Security subscription I decided to upgrade to Premium Security. But now I can't install the Premium Security. I activated the subscription using the code. Downloaded the package through Install protection on a new device -> This device. But when double clicking the installation file,…
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Is the central.bitdefender.com down? (update: Fixed)
because my internet security suddenly ask to renew my license. i'm pretty sure i still have my subscription day left. because i renew it last year. if the central down. does it make my license go expired?
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I have today renewed my subscription for July 2020 to July 2023. Cancel auto renewal please
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Cancel and Refund
I want to cancel my Bitdefender Antivirus Plus 2019 & Bitdefender VPN subscription and get a refund. I no longer need your product. I never signed up for auto renewal. I never wanted it. I payed annually in a manual fashion. Yet, somehow auto renewal is activated. Your latest auto renewal overdrew my checking account…
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Moved: Bitdefender and shred unused disk space
This discussion has been moved.
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Subscription
I pay for a monthly subscription for Android.This month the app stopped working with the message that my subscription has expired. Why
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Bathfinder not activated
Hi Everyone, I recently faced an annoying problem when I Shut down my Pc and reopen it , I found Bathfinder is not Activated and sign out of my account . I have to Sign in again to reactive it on my Pc again . Its about month now and I can't find any solution Thnxx in Advance
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Automatic renewal why
I have subscription on Bitdefender Total security until 2028. Today I got an email for automatic renewal for 36 months 199.99 euro. This must be wrong. Email in. Dutch:Bitdefender / 2Checkout <bitdefender@2checkout.com> Uw Bitdefender-product wordt binnenkort vernieuwd. Ontspan uzelf in de wetenschap dat uw…
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Disabled Two factors authenticator on my account
Hello, I have activate 2-Factor Authentication on bitdefender central and i used google authenticator. I have changed the authenticator and i did't realized that if i delete the app from the phone i will lose generation of the code. I still have the account connected to a trusted device. And i know the password. Any advice…
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Account Payments Out of Sync
I currently have 2 separate subscriptions, one for Total Security and one for the Bitdefender VPN. But their annual billing periods are about 6 months apart. When my Total Security subscription runs out in 6 months, I want to just purchase Premium Security with the VPN. Can I get a prorated refund on my remaining VPN…
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Adding an 'old' device back into my subscription
In the past whenever I removed a device from my subscription or there was no longer a licence available, I would have to do a manual uninstall of Bitdefender and reinstall it locally on the device. Is this still the case or is there an easier way? I have just purchased an extra five 'Total Security' licences and want to…
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Prijsverschil abonnement
Mijn abonnement wordt vernieuwd voor € 79,99 terwijl er aanbiedingen zijn voor € 34,99 Dit is een verschil van € 45,00 dit vind ik toch erg veel. Ik heb Bitdefender Total Security voor 5 apparaten. Op mijn e-mails krijg ik geen antwoord en weet niet wat ik nu moet doen?
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Different email addresses for different subscriptions
I purchased Bitdefender total security, and later I bought the premium VPN as well, but accidentally, I purchased the VPN with a different email address. What is the solution to change the subscription to email addresses that have the antivirus subscription, I tried to access it, but it comes to choosing one over the…
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Moved: Is BitDefender a serious antivirus application, or just malware?
This discussion has been moved.
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Bi-weekly billing
Every other week I'm informed Bitdefender has expired and I need to send in another 89.90 which means I'm paying $190.00 per month? That's too expensive for me. Am I missing something?
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Switch to correct subscription account name.
I have wrongly purchased the web protection using wrong email account. How to cancel/change the subscription from wrong to the correct/valid email account?
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bought vpn service didnt get code need to refund
hi had a bit defender antivirus software installed but wanted vpn on it i bought it from Bitdefender and this somehow cancelled my remaining 550 days of of antivirus cover as well as not giving me the code for the vpn i had purchased so i then had to buy another antivirus software i got it from another source and it all…
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Moved: Code d'activation bitdefender total security
This discussion has been moved.
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Why is my account shut down?
My bank statement shows Bitdefender took out the payment, but my account is closed for nonpayment. Can't seem to contact customer support.
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subscription code
I live in Japan. I see that licenses are sold cheaply on Alibaba and foreign shopping sites, but can I use my foreign Bitdefender subscription code in Japan in the first place?
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How do you install without paying multiple times?
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2- Different licenses with 2-different renewal dates
I have been using "Bitdefender Total Security" withe a renewal date of July 31, 2002. I recently purchased a new license for "Bitdefender Premium Security" with a renewal date of June 17, 2023. I did not use the merge license option on the recent purchase (a mistake-not sure)? As stated above I ended up with 2-active…
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Purchased bitdefender family pack,how do i share with family members
I wonder if anyone out there can help me with probably a daft but simple question,i purchased the bitdefender family pack,but what i would like to do is share it with my family members,but as it also has use of the password manager for example i really dont want to be sharing my passwords etc with my family members,i…
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Central Reporting Malware on the Wrong Device and Not Registering Devices Correctly
I am having the a problem with 2 of my devices (iMac and MacBook Pro). I added the iMac first and a day later I added the MacBook. The MacBook doesn't show in Central, although changes I make on it (uninstalling the VPN etc) reflect in the dashboard as if i was doing the action on the iMac. It's almost like both devices…
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Devices not showing in my account
I recently purchased a subscription (BItdefender Total Security--for Mac) for 5 devices (for home, not office). I have installed Bitdefender on 4 family laptops (using links sent to each laptop on emails from Bitdefender), but only 2 of the laptops show in my Bitdefender Central dashboard. The installation has been…
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my dashboard says i can add 2 more devices, why am i forced to pay more on a phone?