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Need to add a 4th device
Hi - I have a subscription for 3 devices and I just got a new 4th device. Do I need to purchase another 3-device subscription? Or is there a way to add just this one more device? Thanks.
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lost second factor authentication
My main account had the second authentication factor active, but I lost it, now I can't access my account, is there a solution for this?
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How can I get back my account?
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Moved: Lost Password Manager during data transfer -
This discussion has been moved.
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Existing VPN subscription not found on new IOS device
Hi, I have an existing subscription to Premium VPN that is charged 6.99/month through my Apple account. I recently upgraded to a new IPad, and when I try to run Bitdefender VPN, it says I only have free account access. I’ve tried to “restore purchases” but it says that no purchases were found for this account. Please…
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Betdifender central
hello i have a family account, I noticed that when I installed Betdifender on my kids devices , they can access the main screen of bitdefender Centeral and make changes exactly like “admin rights” … how to stop them accessing main screen? thanks
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Whwere is the button to deselect auto renew?
The Bit Defender contract clearly states that auto renewal may be turned off at Bit Defender Central. However, there is no sign of any means to so do
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Early renewal!
Just took Bit(we are BFF'S so I can yse the term Bit) up on it's offer at early renewal! My old subscription ends Sept/2022. The new subscription says valid to July/23rd 2023; while encouraging me to 'activate' today'! If I activate would I be assured that my subscription would be valid to Sept 23rd/2023... which is the…
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Moved: VPN - BT.com UK
This discussion has been moved.
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Two factor authentication
Hello there! I'm new to Bitdefender and I really need the protection on my phone as it's been compromised many times. I'm trying to set up the two factor authentication and I dont know where I'm supposed to get the bitdefender QR code the suggested sites ask for? Thanks for any help with this:)
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Can't install upgrade to Premium Security
As it was time to renew my Total Security subscription I decided to upgrade to Premium Security. But now I can't install the Premium Security. I activated the subscription using the code. Downloaded the package through Install protection on a new device -> This device. But when double clicking the installation file,…
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I have today renewed my subscription for July 2020 to July 2023. Cancel auto renewal please
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Moved: Bitdefender and shred unused disk space
This discussion has been moved.
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Cancel and Refund
I want to cancel my Bitdefender Antivirus Plus 2019 & Bitdefender VPN subscription and get a refund. I no longer need your product. I never signed up for auto renewal. I never wanted it. I payed annually in a manual fashion. Yet, somehow auto renewal is activated. Your latest auto renewal overdrew my checking account…
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How To Rename Devices In Bitdefender Central?
old answers refer to arrows, 3 or 4 four dots, none of which appear in Bitdefender Central for me. Any current correct info as of July 2022?
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Disabled Two factors authenticator on my account
Hello, I have activate 2-Factor Authentication on bitdefender central and i used google authenticator. I have changed the authenticator and i did't realized that if i delete the app from the phone i will lose generation of the code. I still have the account connected to a trusted device. And i know the password. Any advice…
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Automatic renewal why
I have subscription on Bitdefender Total security until 2028. Today I got an email for automatic renewal for 36 months 199.99 euro. This must be wrong. Email in. Dutch:Bitdefender / 2Checkout <bitdefender@2checkout.com> Uw Bitdefender-product wordt binnenkort vernieuwd. Ontspan uzelf in de wetenschap dat uw…
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How to add device without sharing username/password?
Hi I purchased the premium security which allows me to share the subscription with 10 other devices. Now I'm trying to share the subscription with a family member. I followed the instructions here https://www.youtube.com/watch?v=skI4VlaD8Ws. An email gets sent to my family with a link to download Bitdefender. But when…
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Account Payments Out of Sync
I currently have 2 separate subscriptions, one for Total Security and one for the Bitdefender VPN. But their annual billing periods are about 6 months apart. When my Total Security subscription runs out in 6 months, I want to just purchase Premium Security with the VPN. Can I get a prorated refund on my remaining VPN…
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Adding an 'old' device back into my subscription
In the past whenever I removed a device from my subscription or there was no longer a licence available, I would have to do a manual uninstall of Bitdefender and reinstall it locally on the device. Is this still the case or is there an easier way? I have just purchased an extra five 'Total Security' licences and want to…
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Prijsverschil abonnement
Mijn abonnement wordt vernieuwd voor € 79,99 terwijl er aanbiedingen zijn voor € 34,99 Dit is een verschil van € 45,00 dit vind ik toch erg veel. Ik heb Bitdefender Total Security voor 5 apparaten. Op mijn e-mails krijg ik geen antwoord en weet niet wat ik nu moet doen?
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AUTO RENEWAL
Why does auto renewal charges more than buying a new subscription. They are cheating loyal customers
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Moved: Is BitDefender a serious antivirus application, or just malware?
This discussion has been moved.
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Different email addresses for different subscriptions
I purchased Bitdefender total security, and later I bought the premium VPN as well, but accidentally, I purchased the VPN with a different email address. What is the solution to change the subscription to email addresses that have the antivirus subscription, I tried to access it, but it comes to choosing one over the…
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bought vpn service didnt get code need to refund
hi had a bit defender antivirus software installed but wanted vpn on it i bought it from Bitdefender and this somehow cancelled my remaining 550 days of of antivirus cover as well as not giving me the code for the vpn i had purchased so i then had to buy another antivirus software i got it from another source and it all…
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Switch to correct subscription account name.
I have wrongly purchased the web protection using wrong email account. How to cancel/change the subscription from wrong to the correct/valid email account?
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Moved: Code d'activation bitdefender total security
This discussion has been moved.
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subscription code
I live in Japan. I see that licenses are sold cheaply on Alibaba and foreign shopping sites, but can I use my foreign Bitdefender subscription code in Japan in the first place?
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Why is my account shut down?
My bank statement shows Bitdefender took out the payment, but my account is closed for nonpayment. Can't seem to contact customer support.
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2- Different licenses with 2-different renewal dates
I have been using "Bitdefender Total Security" withe a renewal date of July 31, 2002. I recently purchased a new license for "Bitdefender Premium Security" with a renewal date of June 17, 2023. I did not use the merge license option on the recent purchase (a mistake-not sure)? As stated above I ended up with 2-active…