-
Renewal or New subscription?
Hi, My 5-device Total Security just expired. I intend to add more devices. Therefore, I intend to buy a 10-device Total Security from a reseller. In terms of beginning the new subscription, Do I just go to Central and add the new activation code? Please advise.
-
ShieldSecureAV scam
ShieldSecureAV is a company that pretends to offer Bitdefender products at a great discount. However, it is purely a scam operation. Once you've paid them, they refund a part of the amount paid and keep around 5$. I can only assume these scammers believe their victims will bot bother contacting their credit card company.
-
Bitdefender central displaying incorrect device sessions
Hi everyone, There is an issue in the bitdefender central when logged in with a windows pc and having a android device added to your account. When first logged in it shows my windows 10 device as normal in "sessions" but after a few minutes it shows it as an android device. When removing the android from central it shows…
-
Subscription Renewal Email is SPOOFed by SecureShieldAV
May 3, 2024 I received an email containing Bitdefender and Total Security descriptions that fit my current subscription, but came from an identity "SecureShieldAV" This email had an advancing timer indicating I had limited time to respond to an over to renew or extend my subscription for 3 years and 3 devices for $59.99.…
-
Bitdefender upgrade to Premium offer
Legitimate email offer? $0.00 for upgrade from Total Security to Premium Security for the remainder of my term (1 yr)?
-
Bitdefender Mobile Central App and 2FA
@Alexandru_BD , Bitdefender Mobile recommended downloading the BD Central app, so I did so this afternoon. I could not find a Forum dedicated to the mobile Central app, something you might consider, though I know that you do not want to clutter up the BD Forums. When I entered my Google Authenticator six-digit code, with…
-
Total security 10 devices
I have total security 5 devices running out in two days time, I purchased a new total security 10 devices and tried to replace my old subscription with a activation code which has shown up in my account but when I tried to download it it will not open. Is this because my old subscription has a different number of devices?
-
Abo
Hallo Ich habe 30 Tage Bitdefender Security getestet und sehr zufrieden mit dem Produkt. Gibt es auch als Monats Abo mit 5 Geräte?
-
Upgrade from Internet Security to Total Security
I currently have a subscription for BD Internet Security, which is valid for Windows devices only. The subscription was renewed in November. Is it possible to upgrade/change the subscription to Total Security so that I can cover additional Android devices? If so, how do I do this?
-
Family pack
I just purchased 2 family pack subscription 15 devices for 2 yrs but now I see it indicated for1 household. So if I add my father in laws laptop which is not in the same household, I guess it won't work.
-
Billing from two sources
I just realized that I am paying for Bitdefender VPN through my Apple Subscription as well as directly through the Bitdefender website. One expires in May and the other one just renewed at the beginning of December. How to I get a refund from one account or the other?
-
How to download Invoice
I'm still not sure if this is intentional or due to incompetence, but I'm trying to download the invoice and after using the help section and following the steps provided (https://www.bitdefender.es/consumer/support/answer/82588/), there is no 'My Payments' tab visible. I have downloaded invoices before, but could someone…
-
Premium security
Hello. I would like to go from total security to premium security but I cannot seem to locate this in Google Play store is it there Motorola hyper one android 11
-
Issue with Android sub upgraded to include Windows device
Hi all, I tried to do a search for this issue, but it seems too specific for the issue that I'm having. Apologies if there is a thread about this. If there is, please direct me to it or I would appreciate your advice. I originally bought an Android subscription, which I've been pleased with, so I decided to add a Windows…
-
How to track my refund request Ticket Status?
I'd like to know if someone attended to my two submitted tickets - number: 1008817622, and number: 1008820597 . Thank you in advance! :)
-
Subscription upgrade from 10 to 10+ devices
Hi, I am using Premium Security on 10 devices, just noticed that some family packs include up to 25 devices. I understand that I can install the products on 25 devices, but what 5 accounts means? Is it a limitation on individual account of VPN and Password Manager, but can I still use VPN on 25 devices? Regards
-
Bitdefender Ultimate 2024
I have been using Bitdefender Total Security for three years. Now, I am planning to move to Bitdefender Ultimate 2024. My current plan will expire on November 26, 2023. If I purchase it now, will the subscription start currently or on November 26, 2023?
-
Administrator password not working
i have set administrative password in my subscription but i can still see that the product does not ask for password when they want to disable something. i have reinstall, still the same. for example the firewall. thank you
-
Where can I enter the code number of the new subscription?
I bought a Bitdefender software from Best Buy with a code number. I go to "central.bitfender.com", but I can not to activate the new "Bitdefender Total Security" . What I have to do"
-
Problem logging into account - two-factor code requested but 2fa not set up
Having installed Bitdefender Premium Security on a device I've got stuck trying to login to set things up. I'm being asked for a 2fa code which I don't receive. I've checked my Bitdefender account and I can see (under 2-Factor Authentication) that 2fa it is turned off. I can also see (under Security events) timed messages…
-
Premium security
Hello. I currently have total security on my android phone version 11 which my subscription will end about 4 month's I would like too upgrade to premium security at the end of my subscription. Can you tell me should I do this before subscription during or after subscription, I would like for this to go smoothly as…
-
can I delete Bit defender app
I am new here, so forgive me if you have already answered something like this. I have bit defender premium. 10 slots. My sister has her own account. She has the beginnings of dementia and no longer has any credit cards or a way to pay electronically. I saw that I can add her 2 devices on my account on this forum. When I…
-
Missing the ability to manage the existing subscriptions and payments history
I would like to stop auto renewal of my existing subscription. I was looking for such feature everywhere in the Central but I have not found it yet. I have also reviewed the FAQ. Answers in the FAQ do not correspond the reality. How can I stop the auto renewal and check my payments history?
-
Cost!
I've used Bitdefender Total Security for a few years now. No issues with the product whatsoever. However, why on earth does a renewal cost $99.99 (Canadian) when the Bitdefender website is offering the same product to new customers for $39.99?!?! Its infuriating! I turned off the auto-renewal and was given an offer of 50%…
-
Bitdefender internet security
Hello, Where can I find how long my protection is stil running?
-
Should I sign out after each session on Bitdefender Central?
Newbie here. Should I sign out after each session on the Bitdefender Central dashboard? Do you recommend a sign-in and sign-out each time I access it?
-
Solutions Antivirus
I have received an email today from Solutions Antivirus trying to sell me a 3 year subscription to Bitdefender for $29.99 and they are based in France, I have unfortunately opened the email, I am wondering if anything I have unknowingly been duped into a virus in opening the email. Has anyone else come across this suspect…
-
New ISP and lost access to my old email...
My old email address was through an ISP that I had at the time and have since switched and lost access to that account. I cannot even login without access to my old email. I had to create this account just to post this question.
-
Renew a lapsed subscription to start at a later date
Due to some very bad information I was given last year, I went with a different antivirus solution. While it is OK, I always preferred the Bitdefender approach. Now that I know I was given bogus information, I'd like to reinstate my protection. My existing protection covers me until early September, but I'd like to take…
-
How can I clear the history of blocked threats from Bitdefender Central?
I think there has to be some way to clear the history of blocked threats in Bitdefender Central to protect the privacy of each user. What do you think and do you know a way to do it?