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repeated issues of central sign-in repromp/redirect
i seem to keep dealing with this and this time it has gotten worse. usually i try to sign in to central and it redirects back to sign in (note: i'm on google chrome & i have also tried on microsoft edge, as well as trying from my gaming computer & other devices). this time it does that but also says "unable to connect to…
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payment history does not show up when I click on my subscriptions, I can't see my payment history
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How do I set up account to pay monthly?
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Why do I get false At Risk (subscription) messages ?
I regularly get At Risk messages for different devices for periods of days which disappear without any action from me. This unstable behaviour undermines my confidence in the reliability of the protection.
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From Family pack to Total security
Hello , i have an active family pack with 10users, I purchase total security. can i transfer the devices to the total subscription without downloading it via email to each device? thanks in advance!
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Can I transfer Bitedefender from old machine to a new one?
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Attivazione
Buonasera, vi espongo quello che ho fatto: Ho acquistato Bitdefender Total Security ed ho ottenuto il codice di attivazione Ho scaricato Bitdefender Total Security (quello valido 30 giorni) Ho creato il mio account per Bitdefender Central Nell'attivare il prodotto HO inserito la spunta per provare il prodotto per 30 gg con…
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How can I see which device is not using Total Security?
Basically, I have 5 devices set up on my account. 2 PCs and 3 mobile devices. The Central dashboard shows 4 are using Total Security, and 1 is using mobile security for Android. Why arent all 5 set up on Total Security? Is there a way I can find out which one and upgrade it? Or would I need to reinstall the app?
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Multiple devices
I currently have nine Apple devices. Over the past several years, we have replaced phones and added new iPads and a desktop. I’m trying to distinguish which devices are which so I can delete ones I don’t want and add on new ones. I currently have a Family Pack. I got a new Iphone 12 and gave my husband my Iphone 7 and…
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I have renewed my subscription, received the activation code but unable to activate or signin to cen
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Error displaying in Bitdefender Central
I have had Bitdefender for a long time and this year I switched to the family one to protect more devices. I have installed the program and did all the updates and yet my Bitdefender Central says the following: This device isn't protected. Install Bitdefender security on this device to keep it safe. It's already included…
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Netgear Armor and other Bitdefender services
I asked this same question in VPN's, but I think it might apply her as well. If you have already seen it, sorry and go ahead to the next topic, Thanks! I have a Netgear Mesh router and I got Armor from Bitdefender activated with it. So that it supposed to help take care of any threats that come to the WIFI. Then, Armor…
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I want to cancel my subscription. How am I supposed to do it?
FYI, there is no "My payments tab" in the account page.
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Stop centralized logging?
Is it possible to block clients from sending threat notifications to Bitdefender Central?. I shouldn't be able to see which insecure websites my boss or co-workers were trying to access and vice versa. I think that this is questionable in terms of data protection, to say the least. Best regards Alex
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Lost access to 2FA email address
Hi there, I have lost access to my Bitdefender Premium Security as the email which was used can't be accessed, whenever I input the password it takes me to the 2FA window and I can't access it. I made a new account to ask this from you guys. Kindly help me in this matter
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limitation on devices
I bought a Bitdefender Family Pack 2019 for unlimited devices but now I notice that the installation is limited to 15 devices. How is that possible?
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How To Cancel Auto-Renew
I just renewed my subscription to Bitdefender and there were some glitches in the auto-renew that are now solved. I want to make sure that next year I can renew on my own with no auto-renewal but I can't find how to cancel auto-renew.
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Supprimer le renouvellement automatique
Bonsoir, Moi, j'y suis arrivé, mais que cela a été long ! BD devrait faciliter l'accès à cette fonction, beaucoup trop difficile à trouver. Et en plus, on a ensuite droit à des commentaires dans des fenêtres qui poussent à conserver le renouvellement automatique. Ce n'est pas loyal, ce n'est pas bon pour l'image de…
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credit card informations
Could someone tell me how or where can I change my credit card information online?
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Een abonnement voor 3 wordt 2
Sinds begin maart mijn abonnement verlengt voor 3 apparaten en nu krijg ik telkens een melding dat het toestellimiet is bereikt bij 2 ! Zie afbeelding !
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hello i a bitdefender subscription on laptop how do get the same subscription on my cell phone and
thanks
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merging subscriptions
I am a subscriber to Bitdefender Total Security and VPN and received an invitation to save by renewing early. I thought this was a good idea and assumed that my existing subscription would simply be renewed upon expiry which is in April and May of this year. If I activate now I loose 2 months cover of my existing cover…
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What exactly am I subscribed to? Or charged for?
I recently took out a subscription to Bitdefender Total Security, including the restricted trial version of the VPN. I do not intend using the VPN or the Password manager, as I have other arrangements for these services. I am however happy to continue using all the other components of Bitdefender. Today I received an email…
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What do you do if you renewed the wrong product?
I meant to renew my subscription for Total Security but instead ended up renewing my subscription for Bitdefender Premium VPN. Can anything be done about this?
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Stop Renewal
Used "How to change Auto-Renewal'' settings but it Does not Work. Only found 'Service details' and 'Device allocation'. How can I do it??
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Bitdefender Central showing wrong devices
Bitdefender Central is not showing my desktop PC which does have a current working subscription, i.e. it is not showing "29 days left" on the desktop PC. Also I cannot activate a subscription on one of my laptops. The message I see on Bitdefender Central is: This device isn't fully protected. The Bitdefender security…
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Perchè nel Bitdefender centrale vedo solo 4 dispositivi?
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Convert Mac to PC
Hi, I just recently moved from Mac to PC. Is there any way to move my bitdefender Mac license to PC? Thanks.
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My Payments Does not renew Subscription
Hi, I have tried chatting/phoning/emailing support, and yet now one responds (phone is incorrect as listed). I have purchased (as shown in my payments) Small Office Security , but it does not applied to my subscription (which has now expired). If anyone is still their please respond . (Bitdefender ID:…
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Adding mobile to subscription after trial version
After activating my subscription on my laptop I chose my mobile as my second device. It activated a trial for some reason which ends tomorrow. I've deleted it from my phone and gone through Central to reactivate the subscription to it instead but it won't work. Am I right in I'm assuming it might tomorrow? But in the…