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Multiple Computers - Multiple profiles - Multiple headaches
I've found that BitDefender lacks a certain "je ne sais quoi" when it comes to this product. I find the interface to be a bit "raw" and lacking functionality when it comes to managing multiple computers in a home environment. I've spent good dollars on purchasing a 5 license package. (Personally, I'd like my money back…
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how do i remove a device from my account?
A friend recently traded in her old phone. I would like to remove this device from my account so that the new device can take its place. How do I remove a device longer under my control from my account?
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my current subscription good until april. If I upgrade my subscribition now will it start atter the
my current subscription good until april. If I upgrade my subscription now will it start after the current subscription expires?
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I have 2 Mac minis running Big Sur and central cannot tell them apart
I have 2 Mac minis running Big Sur and central cannot tell them apart. Instead of using the unique identifier of each Mac, Bitdefender appears to be using the MAC address of en6. En6 is always the same on each Mac mini en6: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500 ether ac:de:48:00:11:22 inet6…
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Found possible fake / phishing Bitdefender Central site
@BogdanB_BD @Andy_BD I think the Bitdefender team might want to look into these sites I discovered. I've replaced all of the .com extensions with (DOT)com so that nobody will accidentally click to the sites. These are not blacklisted nor does Bitdefender see anything wrong with them, but if you visit you can clearly see…
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New purchase activated but not on the devices yet
Hi everybody.. Can't install the new product I purchased as there are still 28 days to go for the expiration... My auto-renewal is disabled... Can not even enable auto-renewal yet... Any clue will highly be appreciated Thanks
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recevoir mon code pour l'antivirus
Bonjour , J'ai acheté l'antivirus total security chez bitdefender le 26 octobre 2020 . j'aimerais recevoir le code pour activer mon antivirus . Je vous envoie le relever bancaire comme quoi vous avez bien retiré l'argent le 26 octobre 2020. Je vous remercie pour votre réponse . Bien à vous
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My Devices not showing up correctly in Bitdefender Central
I'm having issues with Bitdefender Central. My devices, three in particular, are constantly replacing each other in Bitdefender Central. I have checked their physical addresses (MAC addresses), uninstalled Bitdefender, re-installed Bitdefender, but the problem is still there. It seems that the device most recently logged…
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Renewed Bitdefender
Having renewed Bitdefender Internet Security last month I find that it will expire next month. If this is the case then i'ts goodbye Bitdefender after several years of being their customer. So my question is, what has happened to the simple renewal operation?
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My bitdefender central account needs to be refreshed?
I am unable to see my recent purchase in my bitdefender central. Just upgraded from internet security. Central says 3 of 3 devices used?
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multiple bitdefender subscriptions
ok, so i have puchased 2 2 year bitdefender subscription cards from amazon, and i was wondering if i activated both, would it just give me another 5 devices for 2 years or extend my current subscription to 4 years
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anyone having problems logging into their account?
I just get a window displaying the following with a refresh button that just redisplays the same error. wouldn't bother me but one of the laptops needs to access my renewal of the licence. "Oops! We are experiencing an internal server problem. Please wait to be redirected or you can try again later."
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Auto Renewal is so wrong!!!!!
I am so annoyed to find that I was automatically signed up to auto renewal. I have finally managed to cancel it, after a lot of hassle. If I continue with Bitdefender, next month & at the moment it's a big IF. I'm not happy about renewing, as it seems my details will be kept again & this time next year, the same thing will…
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How to stop automatic renewal off the license
Hello! I want to NOT automatic renew the license I have. I can't find if automatic renewal is active. I have Bitdefender Internet Security. My license will expire in January 2021. Thanks!
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Total Security 2020 Auto-renew disable issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted a duplicate of this post under…
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How do i merge my old total security subscription with a new family pack into a single subscription
I have my total security subscription valid till april 2022 and today i bought a new family pack subscription for another 2 years in order to renew my old one to an all new subscription with 4 years .But in my central account it shows 2 seperates subscriptions....one total security and one new family one.How do i merge…
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My Subscriptions
I signed into my account and wish to renew my active subscription. However, when I go to the "My Subscriptions" tab on the sidebar I get a blank screen. Why is that? Thank you!
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Why Bill Recurring Fee Without ANY Notification?
I just got re-billed for a three year subscription. Out of the blue. No warning email to say my account was to come due soon so I could make changes or cancel my subscription. Nothing.
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About renewing my account for one computer
Hi, I'm new here and need some help. I signed up last year and my renewal is coming up. I have only one computer and so I don't need a subscription for three. It is only giving me the option of buying for three machines. How do I get a window that allows me to buy for only one machine (29.99)?
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Made a mistake responding to Bitdefender Central
I renewed my Bitdefender Family pack and when I went into Central I clicked on adding rather than extending my existing subscription. Now I have devices listed on the original subscription that expires next month. Is there a way to correct my mistake? I meant to extend coverage for the devices already subscribed.
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how do I close my Bitdefender account
have spent 4 hours, yes 4 hours, going round and round. Had 2 emails from Bitdefender inviting me to renew my "account" which i didn't know i had, at a cheaper price. Seems i am in the auto renewal trap for a product I haven't installed on any product, so haven't used. There is no address on the bitdefender website. I…
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Prices
Hi, Can you please explain why I have an email conirming auto renewal of my account for 69.99GBP when if I look on the Bitdefender UK website in the existing customer section it is priced down from 69.99GBB to 29.99GBP Many thanks
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Premium Security - issues adding new users
This is alarming. I purchased the Premium Security version a couple of years back - was able to hook up all of my staff at various points of time, with no issue by sending them a link from my Central Dashboard, and they logged on with their own work emails. Perfect. This week though, I'm trying to add new staff on, again…
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Activation code
Where the hell is that stupid f****** activation code? I mean seriously what a joke
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How do I deal with db8151dd if I never had an account?
Hi there, I've been asked by your service to change my login details and enable 2FA for the Covve app, but I have in fact never had an account with them, which has been confirmed in discussion with them, rather that one of their users uploaded my contact information as it's a contacts app. How should I deal with this? I'm…
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I keep getting emails to renew my licence when it was renewed 18 days ago!
I keep getting regular emails to renew my licence which was renewed 18 days ago. When I look at the licence in My Account in Bitdefender Internet Security it says I have 381 days left which is correct.If I go into Bitdefender Central/My Payments/My Subscriptions my old subscription is shown but not the one I paid for 18…
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my new license suddenly active
hello my new license suddenly get active other device can i change device for license because i want not this pc active
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Does the vendor from whom I purchased my activation key has access to my devices and can control it?
I am asking about this because I see the vendors name mentioned in my Bitdefender Central dash board overview. Thanks in advance for answering. 😀
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Current Licence and Renewal.
A few months back since the price was cheaper then normal so I renewed my subscription, I just checked my account it says I have 88 days left and a second Active product even though it was done through the "renew" link. Does this mean I have wasted months on a subscription I'm not even using? Thanks
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Can I use Internet Security with a Total Security License?
Curious if this is possible? Thanks in advance.