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activation issue
I am getting "This key was already used to generate a subscription." on entering the activation code. I only have one bitdefender Central account and it is registered with ********
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Keep getting mail from 2Checkout
I'm keep these mails that my bitdefender sub is running out and that i should sit back while it auto renews, i have manualy renewed my sub and turned off the auto renewal but im still getting these email? I really don't want it to auto-renew because i can't afford it right now and I have already renewed for another year. I…
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Autorenewal
Anyone else pissed how their subscription was autorenewed at a higher price with credit card info saved. Previously I manually purchased each year at a discount price. Guess I will have to drop this company and discourage others. Really stupid business decision. Do many other companies. Was starting to like the program.
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Changing home computer
I'm changing my home computer, (old one broke) how do I get Bitdefender loaded on the new computer... Thanks, Bob
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Antivirus Pane Missing from Protection Features
For some unknown reason the Antivirus Pane has gone missing from Protection Features. BD is still running on startup and I'm getting the occasional web-site blocked to BD seems to be working. I noticed about two days ago that BD/Macrium Reflect gave warnings regarding Macrium Image Guardian. I had previously ordered…
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Automatic renewal of bitdefender total security
I have just found that I have had Bbitdefender total security automatically renewed and have been charged £53.95 for 3 devices. I didn't ask for the subscription to be renewed and it seems that this product is available for approx £25.00 for the year if purchased separately. Has anyone else had this issue and any ideas how…
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Subscription
Hello there , i have purchased bitdefender but it says it will expire in 30 days i have activated the code could you shed some light on this thanks.
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Renewal query
Yesterday, According to my account, my antivirus plus was due to expire in 30 days so I renewed it last night, payment was taken but it's still saying it expires in 30 days ? Does it not show the new 3 year subscription until after current subscription expires ?
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Two factor for Bitdefender community site
Hi Can you tell me if two factor is an option for our Bitdefender community account?
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Licenses don't seem to be used
I recently purchased Bitdefender Small Office Security. I have been sending links to those folks with devices. I have approximately 8-10 employees that have installed it, got it running, and it acknowledges that my primary account is the owner of the license. So, that is all well and good. The weird thing is that I can…
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I have a new computer and would like my current 2 years to be transfered to new machine. Can you?
I want to transfer my current Bitdefender to my new computer. I would like you to do it. Also I will pay any fee that is required. Glenda Geister
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Multiple Computers - Multiple profiles - Multiple headaches
I've found that BitDefender lacks a certain "je ne sais quoi" when it comes to this product. I find the interface to be a bit "raw" and lacking functionality when it comes to managing multiple computers in a home environment. I've spent good dollars on purchasing a 5 license package. (Personally, I'd like my money back…
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how do i remove a device from my account?
A friend recently traded in her old phone. I would like to remove this device from my account so that the new device can take its place. How do I remove a device longer under my control from my account?
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my current subscription good until april. If I upgrade my subscribition now will it start atter the
my current subscription good until april. If I upgrade my subscription now will it start after the current subscription expires?
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Found possible fake / phishing Bitdefender Central site
@BogdanB_BD @Andy_BD I think the Bitdefender team might want to look into these sites I discovered. I've replaced all of the .com extensions with (DOT)com so that nobody will accidentally click to the sites. These are not blacklisted nor does Bitdefender see anything wrong with them, but if you visit you can clearly see…
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recevoir mon code pour l'antivirus
Bonjour , J'ai acheté l'antivirus total security chez bitdefender le 26 octobre 2020 . j'aimerais recevoir le code pour activer mon antivirus . Je vous envoie le relever bancaire comme quoi vous avez bien retiré l'argent le 26 octobre 2020. Je vous remercie pour votre réponse . Bien à vous
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My Devices not showing up correctly in Bitdefender Central
I'm having issues with Bitdefender Central. My devices, three in particular, are constantly replacing each other in Bitdefender Central. I have checked their physical addresses (MAC addresses), uninstalled Bitdefender, re-installed Bitdefender, but the problem is still there. It seems that the device most recently logged…
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Renewed Bitdefender
Having renewed Bitdefender Internet Security last month I find that it will expire next month. If this is the case then i'ts goodbye Bitdefender after several years of being their customer. So my question is, what has happened to the simple renewal operation?
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My bitdefender central account needs to be refreshed?
I am unable to see my recent purchase in my bitdefender central. Just upgraded from internet security. Central says 3 of 3 devices used?
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multiple bitdefender subscriptions
ok, so i have puchased 2 2 year bitdefender subscription cards from amazon, and i was wondering if i activated both, would it just give me another 5 devices for 2 years or extend my current subscription to 4 years
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anyone having problems logging into their account?
I just get a window displaying the following with a refresh button that just redisplays the same error. wouldn't bother me but one of the laptops needs to access my renewal of the licence. "Oops! We are experiencing an internal server problem. Please wait to be redirected or you can try again later."
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How to stop automatic renewal off the license
Hello! I want to NOT automatic renew the license I have. I can't find if automatic renewal is active. I have Bitdefender Internet Security. My license will expire in January 2021. Thanks!
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Total Security 2020 Auto-renew disable issue
I'm trying to disable my auto renew since i already bought a new subscription on a different account, but the "my payments - view details" page is completely blank on every browser. I heard people on this forum can help, i only have a week left and i really cant afford to double pay. I posted a duplicate of this post under…
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My Subscriptions
I signed into my account and wish to renew my active subscription. However, when I go to the "My Subscriptions" tab on the sidebar I get a blank screen. Why is that? Thank you!
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Why Bill Recurring Fee Without ANY Notification?
I just got re-billed for a three year subscription. Out of the blue. No warning email to say my account was to come due soon so I could make changes or cancel my subscription. Nothing.
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About renewing my account for one computer
Hi, I'm new here and need some help. I signed up last year and my renewal is coming up. I have only one computer and so I don't need a subscription for three. It is only giving me the option of buying for three machines. How do I get a window that allows me to buy for only one machine (29.99)?
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Made a mistake responding to Bitdefender Central
I renewed my Bitdefender Family pack and when I went into Central I clicked on adding rather than extending my existing subscription. Now I have devices listed on the original subscription that expires next month. Is there a way to correct my mistake? I meant to extend coverage for the devices already subscribed.
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Prices
Hi, Can you please explain why I have an email conirming auto renewal of my account for 69.99GBP when if I look on the Bitdefender UK website in the existing customer section it is priced down from 69.99GBB to 29.99GBP Many thanks
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Premium Security - issues adding new users
This is alarming. I purchased the Premium Security version a couple of years back - was able to hook up all of my staff at various points of time, with no issue by sending them a link from my Central Dashboard, and they logged on with their own work emails. Perfect. This week though, I'm trying to add new staff on, again…
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How do I deal with db8151dd if I never had an account?
Hi there, I've been asked by your service to change my login details and enable 2FA for the Covve app, but I have in fact never had an account with them, which has been confirmed in discussion with them, rather that one of their users uploaded my contact information as it's a contacts app. How should I deal with this? I'm…