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Prices
Hi, Can you please explain why I have an email conirming auto renewal of my account for 69.99GBP when if I look on the Bitdefender UK website in the existing customer section it is priced down from 69.99GBB to 29.99GBP Many thanks
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Premium Security - issues adding new users
This is alarming. I purchased the Premium Security version a couple of years back - was able to hook up all of my staff at various points of time, with no issue by sending them a link from my Central Dashboard, and they logged on with their own work emails. Perfect. This week though, I'm trying to add new staff on, again…
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How do I deal with db8151dd if I never had an account?
Hi there, I've been asked by your service to change my login details and enable 2FA for the Covve app, but I have in fact never had an account with them, which has been confirmed in discussion with them, rather that one of their users uploaded my contact information as it's a contacts app. How should I deal with this? I'm…
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I keep getting emails to renew my licence when it was renewed 18 days ago!
I keep getting regular emails to renew my licence which was renewed 18 days ago. When I look at the licence in My Account in Bitdefender Internet Security it says I have 381 days left which is correct.If I go into Bitdefender Central/My Payments/My Subscriptions my old subscription is shown but not the one I paid for 18…
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my new license suddenly active
hello my new license suddenly get active other device can i change device for license because i want not this pc active
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Does the vendor from whom I purchased my activation key has access to my devices and can control it?
I am asking about this because I see the vendors name mentioned in my Bitdefender Central dash board overview. Thanks in advance for answering. 😀
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Current Licence and Renewal.
A few months back since the price was cheaper then normal so I renewed my subscription, I just checked my account it says I have 88 days left and a second Active product even though it was done through the "renew" link. Does this mean I have wasted months on a subscription I'm not even using? Thanks
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Account Privacy App
Hi, I tried to use the Account Privacy app. I added and email account to veiry if it, try to verify it but I never receive the email with the verification code. I retried this a few times. Always the result: no verification email is received. I added it a different account (#2) and it works fine, i.e. i receive the…
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Did not received activation code?
I purchased the antivirus through official website. Paid, money deducted from my account, yet i did not received the activation code. Hence the bitdefender is showing as in trial version. How to sort this out?
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New activation code to my daughter
Hi Just registered for first time with BitDefender. My heavens - I would not describe the consumer journey and simple and easy to implement! I managed to send a "key?" to my daughter Hannah Scott and its is asking her for an activation code? I presume her device will show up on my dashboard once she managed to sign in? We…
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Two email addresses/Two accounts
Silly as this is, I have two accounts under two email addresses. I would like to combine them under one address, & hopefully apply the remaining subscriptions all to one account. Any suggestions?
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How to add 2 activation codes to single account?
I have 2 different activation codes under same account id with 3 subscriptions each. Although in central, I used one activation code where it rightly shows 3 devices, when I try to add second activation code, it doesn't increase the supported devices to 6(my main objective) but it tries to increase the subscription…
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I can't remove computer from bit central
Straight to the point. I gave one license to buddy of mine few years ago. I let him enjoy Bit defender for one year, and after one year I told him free ride is over. Few years later I notice in Bit defender a computer with familiar motherboard. I checked location of computer and it was from that buddy. So I sad to my self,…
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In Central I see unknown devices
Although my BD license covers 5 devices, i see 7 devices in BD Central. Two of these devices i do not recognise and these are also unsafe. I think Central is a mess since BD has changed the interface. (See also https://community.bitdefender.com/en/discussion/82555/how-to-renew-a-license-in-central#latest ) A ticket for…
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How to get the activation code when installing on another device?
Hi, I would like to share my premium plan with family members as I can share it with upto 5 devices. but everytime I share the download link they are asked for an activation code and I do not know how to access and share that with them. can someone please help me to locate my activation code as I have tried but have not…
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Installing on 4th PC Highjacks the 3rd PC Under My Devices
I am trying to install Bitdefender on 3 other machine than my own (I am the parent and main account holder). I am allowed to install on 5 machines. In Bitdefender Central I see my PC under My Devices. I sent an invite to my wife's email. It installed and her PC now shows under My Devices. I sent the invite to my daughter…
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Two factor authority for Central
Hi, I set up central with the two factor security and have been using code numbers from the set of 10 sent when activated. I am running low now and have been trying to find how to get codes. It says I woud get a code by email at every logon but I have never recieved any. I have the Google authentification app on my phone…
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Bitdefender Account Validation Result
When I joined this forum, I got an email from Bitdefender.It says(my translation to English) something like "Your Bitdefender account email and password are used in other webservices due to a data breach." It is written a service name,though I couldn't find it on Google.I changed my Bitdefender account's password after I…
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Can I unsubscribe and remount
Can I unsubscribe from an Android device and remount it on a Windows device?
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Device at risk
Hello! Have installed Bitdefender Total Security and bought license for 10 devices. I have sent the install link to my collegaues and I get them in the console, but out of 5 installed devices I get 2 OK and 3 "At risk". Why? What risk do they have? How do I solve that? This is people who more or less dont know anything…
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activation code
Hi I bought the av from the website, then created an account. How do I get my activation code? Thanks!
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Does subscription renewal auto update to the latest version?
I am due to renew my subscription but the last one I took out was Total Security 2016. Will this automatically update to the latest or do I need to do this manually? And is it worth updating? And is the cost the same? I have 3 different types of devices that need protecting at this stage - laptops, android, ipad.
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Problem Renewing/Upgrading
Hello, I have had a subscription to Bitdefender Internet Security 2020. I still had a couple of months on the subscription but decided to go ahead and renew. Also, at the same time I decided to upgrade to Bitdefender Total Security 2020. The computer that I actually renewed on seemed to work ok. Another computer which I am…
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Bitdefender Antivirus for Mac says Devices limit reached despite not reaching limit
Hello folks, Bitdefender Antivirus for Mac is reporting that 'Devices limit reached' on my 5th device (out of 5), that I've just installed the product on. Screen shot attached. In my device panel though, there is only 5 devices (which includes the just added 5th device), so I should be able to use the product on this 5th…
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How do i relogin to VPN it wont accept my activation code
The VPN is driving me nuts honestly total waste of money keep getting error 1004 , 1010 etc for the last 2 months so Bitdefender tells me to uninstall and then reinstall it great did that and now it wont accept my activation key Click on the VPN account setting and try to click on switch account doesn't work This is…
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One PC, two Androids but I'm still being asked to buy another subscription to protect the phones?
I bought the Bitdefender Antivirus Plus subscription and it said I could protect three devices including Android phones. I installed it on my PC, no problem, but Bitdefender Central still says "At Risk" next to both phones. I have the Bitdefender App installed on both phones and they are recognized by Bitdefender Central…
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My device is not visible on Bitdefender central after I installed it in a second computer
Apparently the antivirus is working, but I can no longer see my device when I login on my account. Why is that? Is it a big problem?
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Renewal
Hi all, I renewed my subscription using my alternate email and not the one linked to Bitdefender, stupidly I never checked this. I have been charged for the renewal but don't know how I go about adding this to my account. Any help would be much appreciated
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Can't agree to Subscription Agreement
Hi there I am trying to install Bitdefender on my new Iphone. I successfully got the email for the download but when I get to the point of accepting the Subscription Agreement, it takes me to the agreement but there is no place at the top or bottom of the agreement to accept. When I say I am done with the agreement and hit…
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Incorrect Renewal Notices for Bitdefender Total Security 2020
This isn't the first time that I have received incorrect/dodgy emails that purport to alert me to expiry of my Bitdefender subscription. I have used Bitdefender for several years. It's programs seem to be good but its management is poor. Although I renewed my subscription and paid for it on 03 March 2010 but today (08…