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Abusive auto renewal despite previous Paypal automatic payment cancellation
I cancelled the automatic renewal on my paypal account two month ago, I did not want to renew my subscription that expired July 7. Much to my surprise, and without any authorization or notice, Bitdefender managed to charge a 60 euros renewl to my Paypal account yesterday July 7. This is unacceptable, and illegal. I have…
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How can I upgrade from Total Security to Premium?
I have had Total Security for my first year, it will end soon. Now I want to upgrade to Premium, but I can't do that from my current subscription. I can only choose Premium as a new subscription but not from my Bitdefender account, it can be done just as if I was a new costumer. How can I do?
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Product has expired
I just purchased Bitdefender Total Security but my icon at the top menu says: Product has expired, even though I have used my activation code properly and my Bitdefender Central correctly indicates that I have 360 days to go until my 365 days subscription ends. Thank you for your help gentleman, Chino1776
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Effective date of download
I just purchased and downloaded an update to my Bitdefender internet protection package. Does this new purchase become active the day I bought it or when I active it? My current subscription expires in late July, so I'd prefer not to activate my download until the old version is about to expire.
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Refund
Hi Admin. I raised Tickets # 1008405364 for the cancellation of automatic subscription and refund of my amount but did not get any response. I don't know from where to track my ticket, kindly help me. Thanks & Regards, Thomas
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Upgrading Package
Hi, I recently bought a laptop and up until now i only had Bitdefender for Android and Bitdefender VPN. I have seen that I can get Bitdendfer Total Security which includes Bitdefender for Android and Bitdefender VPN within this package. My Bitdefender for Android is due to expire in September 2023 and Bitdefender VPN in…
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Upgrading to Premium
I've just bought (yesterday) a subscription to Total Security and was wondering if there's a way to upgrade without having to purchase an entirely new subscription?
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Subscription renewal by activation code
Bitdefender Central has accepted my renewal code but hasn't updated my subscription with the allocated time or any new features. Any help as to what's going on would be appreciated.
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add on
I have antivirus plus on 3 PCs and wish to add it to my android phones. It will necessitate changing type of subscription, but I have just gone into year 2 of my autorenewal. How can I do this thanks?
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Chave do Produto
Adquiri licença mas mais de 90 dias e até o momento não recebi a chave ou qualquer outra informação para habilitar o antivírus
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Can't activate Bitdefender on another device without logging in with account credentials
Hello, I am having difficulty with installing Bitdefender on additional devices. I have been able to install it on other devices in the past following the instructions online by sharing the link from central to the persons device no problem. However, now it requests that the user inputs the account credentials, which did…
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Purchase 10 Device subscription and share balance subscription with friesnds
Hi, I need to re-activate the Total security on my Laptop. But Bitdefender does not allow the purchase of only 1 device. If I purchase 10 Device subscriptions, Can I share the balance of 9 device subscriptions with my friends? Can they register BD Central by their own Email address? Is 1 year subscription period starts…
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Failure of renewal
My Bitdefender Total Security expires in 2 days. I cannot renew without going to your renewal page at an excessive price, I have purchased a One-time code, uninstalled , reinstalled and applied the new code to activate. It now still shows expiry in 2 days! WHY?
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Why does my activation code not work?
I've received my activation code but it doesn't work :( I've tried many times but still nothing.
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Renew my subscription
My bank account was charged $100.93 on March 23, 2023. I was going to renew by subscription when I had received an email for renewing at $49.99. I did not know if this was correct, so I was waiting to talk with my grandson who had me sign up last here.
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Which Type Of Subscription Should I Buy?
I bought 5 devices 3 years before this and later bought 5 extra seat separate. So, in my account, it shows 10 devices 3 years. Now my subscriptions are about to expire and i would like to buy new subscription to extend my subscriptions. So, my question is, which subscription should I buy in order to extend my…
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Do You Know How To Turn Off Bitdefender Central 2-Factor Authentication? Have You Tried It?
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Bitdefender Central Is Cycling My Log In. Any Help?
I've renewed Bitdefender, but each time I attempt to log in, and enter pw, incl Central, it just keeps cycling back to log in page. And the license at the bottom of the page is showing AUS instead of US. I rectify, log in, cycles back to log in. Reset pw, attempted new log in - I already have a log in.
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Sharing Subscription With Family Members. Any Explanation?
Hi all, I've just purchased Bitdefender Premium which has a 10 device licence. The reason I bought this was to protect all family devices and, based on the information on the Bitdefender website, thought that this would be done by each member of the family creating their own Bitdefender Central account and for that account…
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Is My Privacy Safe If Someone Shares With Me His/Her Subscription?
Can the account owner of BitDefender central who shares with me the subscription know any information about my computer or anything I do? thank you
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Is this valid or Phishing?
Just got Bitdefender and instead of an activation code I got this. Very confused, I have never needed to send a screenshot for a purchase before.
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Is Bitdefender Defunct?
I've been waiting for a refund for almost a month but your company is ghosting me. Are you still in business?
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Can't Seem To Purchase BD Mobile Security. Any Suggestions?
Hello - I have a trial BD Mobile Security expiring tomorrow, trying to actually pay for a year of service, and each time I try to pay via Google Pay or Pay Pal the transaction goes into never never land, what is up today? I have never had this happen 4x in a row, it is not my PP and GP accounts, they are good. I do not…
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Can I Delete The Current Subscription And Create A New One With The Same E-mail?
Hello Everyone, My current bitdefender for Mac account was hacked. Had laptop + IPhone linked to this account. Have 6 mths remaining on Sub. How do I delete both devices off subscription. Cancel this sub. Install Trial version of Mac Premium security (then roll over to F/Vers) onto new MacBook Air/IPhone running Ventura.…
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Paid For Renewal Over A Week Ago, But My Account Still Shows I Have An Upcoming Renewal. Any Help?
just paid $64.79 renewal over a week ago, but my account still shows I have an upcoming renewal. what should i do?
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Buyer Beware
If you live outside the USA you might find that you face the same situation I did. I purchased a liccence for BitDefender on Amazon uK and downloaded the software. I got a licence code via email and when I posted this to the licence field I was advised that this licence was not valid for the country I lived in (Ireland)…
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How Can I Transfer Subscription From Old Laptop To New Laptop?
I used my last subscription on a laptop that I returned and I'm about to get a different laptop. Do I need to buy a new or multi-volume subscription in order to protect my new laptop, or is there some way to transfer the subscription I had on the laptop for about 2 weeks?
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Cannot Activate Bitdefender
My Bitdefender was automatically renewed on 26 Sept via Google Play. Unfortunately I did not receive a new activation code, only noticing it was no longer active 2 days ago. I have tried to find a way to get this problem solved but to no success. I hope you can assist. Thanks
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Bitdefender is telling me my subscription has expired after upgrading to Ventura 13.0
Has anyone else had this problem. Bitdefender works on another Mac running Big Sur. It worked on Monterey. I have 255 days left. can someone please assist. Thanks Chris
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Como bloquear um site pelo bitdefender?
Não sei se é por aqui que faço esta pergunta, mas poderia me ajudar ou redirecionar para o setor responsável?