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Extended subscription - need to reinstall ?
Hello, I just extended my Bitdefender Internet Security license with an activation code as described on this topic : https://community.bitdefender.com/en/discussion/91101/instructions-for-merging-subscriptions-when-renewing-early I now have a new expiration date for my license. Do I need to reinstall Bitdefender in order…
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Turning off autorenewal
Hi, I have emailed twice trying to turn of my autorenewal. I have upgraded from total security to premuim. The total security is attached to my old email address. The email company no longer around so l can not access the email. I can not get the email to confirm who l am. How can l turn it off.
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How can I recover my registration key after lost confirmation email?
I originally bought Bitdefender in December 2021 and have renewal invoices only. Last renewed 4 December 2025.
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Netgear Armor Security versus Bitdefender Total Security
Bought a netgear wifi router this past summer and it came with 1 year Armor Security subscription. I already was using Bitdefender Total Security on my devices. Seems like I now have duplicate protection and would/should drop one of them on their next renewal date. First, is it true that I now have duplicate/redundant…
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Does Bitdefender Agent need to be open at all times?
In order to have protection does Bitdefender Agent need to bo open or is my system simple covered?
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VPN IS a Disease In My Mobile Devices
I recently purchased Bitdefender for my Mac and mobile devices. Shortly after installing it, I began experiencing intermittent internet loss on my mobile devices. Within a few days, I lost internet access completely. My Wi‑Fi signal showed full strength, yet I had no connectivity. It didn’t occur to me at first that the…
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Will single device license work on Total security account?
I am running bit defender total security trial license on my single device. In the console it says upto 5 devices. I actually need bit defender total security on only one device. If I buy a one device license, will it work for me? Or I must buy a 5 device license to be able to use bit defender total security.
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How do I cancel my VPN subscription?
I don't use VPN but I still get charge for it. I want to cancel my subscription.
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I bought Bitdefender Ultimate edition but I see on user interface I have Total Security edition
Good day i have bought bitdefender utlimate edition but on user interce on windows or my phone i get total edition. Please note that i bought it from offical bitdefender website If possible send me offical email for custmorer service or chat web page if possible regards
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Cancelation how long before getting an answer?
II have cancelled my subscription more than 72 hours ago, but upto now I haven't received a confirmation. How long can this take?
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New Bitdefender Total Security Activation did not extend existing subscription
Hello, I currently have an active Bitdefender Total Security subscription that expires on 27 December. On 3 December, I purchased the same Bitdefender Total Security subscription with the intention of extending my existing subscription period. However, after activating the new code, my Bitdefender Central account shows the…
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Refund
Hi! I purchased a subscription, but after making the payment on your page I didn't receive a confirmation message. It kept asking me to enter the payment details again, so I assumed the payment hadn't been processed. The money wasn't withdrawn for the transaction in the bank's app either. So I purchased the subscription…
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I used to had an family suscription and I buyed a better one now i cant activate the new one
I used to have a family subscription, and I bought the improved one, but now that it has expired, it tells me that I am already on another one ,it will not let me have the new one. What should I do?
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Help with What Version of Bitdefender to Buy
I purchased Bitdefender Premium Security (Individual) and after installing found out it only covers 2 email addresses. I have 5 email addresses which I require coverage for. What should I upgrade too? I cannot find out how many email addresses each version covers as this is not clear on the website. There are only two…
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change and renew
I currently subscribe to Bitdefender Ultimate Security Plus and want to move to Bitdefender Premium Security and extend my subscription. How do I accomplish?
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Bitdefender subscription extension
I have Bitdefender Total Security for 5 devices with limited VPN. I only use 1 device and do not use VPN. There are links from various websites that offer a 78% discount, redirecting to https://www.bitdefender.com/pages/consumer/en/new/cl-offer-avts/cybernews (but with the parameter irclickid). The page says "As…
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How do I move a device from one Bitdefender subscription to another?
I have BD total security (5 licence) on 5 devices. I also have BD Premium security Plus (10 licence) on a different 5 devices, so I have 5 spare seats on premium. (see pics) I want to cancel the 5 licence 'Total security' and put all devices on the 10 licence 'Premium security plus'. The instructions say to go to 'manage…
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Activation Code doesn't work
I habe Bitdefender Total Security for several years. I wanted to extend my subscription. Bought it, got a code. Bitdefender takes it, but then I have to fill in how I want to pay for it. Help Page doesn't work. What can I do to make it work?
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Double-billing
Not Bitdefender's fault. I purchased a subscription on Google Play. Inadvertently, I purchased another subscription from an email or another source offering a deal. I want to request a refund. I have contacted Google Play and am awaiting a response. I will continue using Bitdefender with the other subscription. The support…
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Questions about Subscription upgrade
Hello! Since my current subscription (Bitdefender Antivirus Plus) includes 1 device, if I upgrade up to 3 devices, will I be able to use it on Android devices or only on PC? Also, if I cancel the automatic renewal, will I continue to receive automatic updates for the products installed on my devices, or will I have to…
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Transfer from PS to TS
I have purchased a new subscription to TS and my previous subscription (to PS) has now expired. All devices have successfully transferred to the new subscription. My Central account shows both subscriptions: the PS shows "expired" and zero devices installed. However I get reminders to renew PS. How do I stop this?
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Refund joke
It is now 3 days later and still no response from Bitdefender on a refund. I have also rang them today to be told someone was on my chase and should have a response soon. Hours later and the day almost over and nothing. When I brought my new key I used a new card that was attached days later to my old subscription without…
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Updating Bitdefender Central With Code
My Bitdefender subscription expired and I went through re-subscribing yesterday. When I attempt to upgrade using the code, this is what it returns:
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How do I add more seats to Bitdefender subscription when Device limit is reached
I have the key already to use, wanting to add computer.
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Antivirus Plus: comes not in my account
I just added a '1 Year, 3 Systems'. I paid, it is received, but I can't find or activate in my Bitdefender account. What do do/did I wrong? It's not possible to find any support on this on internet at Bitdefender…. Who know the sollution?
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When should I activate my new subscription for Total Security 2025
I currently have a subscription for Bitdefender Antivirus Plus which will expire on 6th Jan 2026. I've just purchased Bitdefender Total Security 2025 for 10 devices with a 2 year subscription. I've cancelled "Bitdefender Antivirus Plus" auto-renewal. Should I wait till my current subscription expires before activating…
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Error in Bitdefender when trying to switch accounts
I'm trying to switch from my old BD account to my new one. I have my login and password and have it successfully logged on my laptop. On my main PC, when I try to switch accounts in Bitdefender, it keeps throwing up an error message after I fill in the email address. Is there anything I can do short of nuking BD from my…
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Ticket Status - 1010688623
Greetings dear BD representatives, I have submitted a ticket on Monday 17.11 regarding the auto renewal of the subscription which I cannot afford currently. Until today I have not received a reply and the request is urgent for me. The ticket number is 1010688623. Kindly see to it as soon as possible, I would like the…
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How can I decline charge for VPN that I did not request, and avoid renewal next year
I am happy with BD Antivirus, but never use VPN. I did not ask to add VPN to my account and I would like to request a refund, declining the VPN options. Could not find an email address or any other way to obtain that. Please help. Thanks!
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I'm trying to turn off auto-renewal but screen doesn't scroll to the "End Auto-Renewal" button
See attached photo. I can't scroll down to the "Auto-Renewal" button. What am I doing wrong?