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I'm trying to turn off auto-renewal but screen doesn't scroll to the "End Auto-Renewal" button
See attached photo. I can't scroll down to the "Auto-Renewal" button. What am I doing wrong?
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VPN to VPN Premium Upgrade
I am a new Bitdefender subscriber. I acquired the Bitdefender Ultimate Security Family Plan subscription. I was under the assumption that this subscription level entitled me not to just a Bitdefender VPN capability but to a VPN Premium license. However, when I try to upgrade I am told that's another $39.99. Am I incorrect…
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Wie unter Win 11 Geräte schützen?
Hallo, habe Bitdefender Total Security mit der Version 27.0.55.283 auf 2 PCs und 2 Androids installiert. Bei den PCs lässt sich unter Bitdefender Central der Schutz für die Geräte nicht aktivieren. Als Hinweis erhalte ich: "Installieren Sie die Bitdefender-Sicherheit auf diesem Gerät, um es zu schützen. Er ist bereits in…
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how to renew subscription
I have a new windows 11 PC but the Bitdefender didnt migrate from my old machine. An email told me I have 12 days left and I should renew, but when I go into BD the buy is greyed out and unresponsive. I have Downloaded a new version onto my new machine and it has performed the scans but I still cannot buy the program. Can…
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Is VPN included with my "Antivirus Plus" subscription?
Is VPN included with my "Antivirus Plus" subscription?
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How Many Bitdefender Products Am I Subscribed To?
How Many Bitdefender Products Am I Subscribed To?
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Why is bit defender always asking me to log-in?
This problem was supposed to have been fixed in 2023 according to the post I read on this site. It appears to be happening again. I had to log in 4 times this morning just to get Bit Defender to work. It used to be a log in once in a while & then again after a reboot. Now it asks 3 or 4 times every day on each of my 2…
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Subscription Refund
Hi, I accidentally added an anti virus plus subscription to my current central account which I already have total security on. The subscription was suppose to be added to my other central account. So I just brought another anti virus plus subscription and added it to the correct central account. I want a refund for the one…
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I have a full year Premium Security subscription account with an open VPN...
I have a full year Premium Security subscription account with an open VPN... 110 days have passed, leaving 255 days, but the account shows as closed and says it has expired. Please reactivate it.
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Protecting another device
I copied the link to protect another device (for my son) but when he download and set it up it is still showing the free version despite my subscription is a premium? even when it asks him to create an account it is still free version. Please advise
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How to view my original purchase information--amount, plan description, etc.
I've been getting notifications that I need to renew the subscription. I think it's been only a few months since I subscribed, but I've misplaced the invoice. How can I get that information? Thanks for your help, Cellist
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Upgrading to higher level security.
Good evening, I am currently using Bitdefender Total Security which has a subscription that expires in December 2026. I would like to upgrade from total security to Premium to make use of extra features in particular the unlimited vpn. Is it possible to simply upgrade my current package to premium or would I need to wait…
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BD Central app: Removed functions? Missing devices? Safe to still use with Box2?
Reboot? I used to be able to use the Bit Defender Central app to re-boot the Box2. That function appears to have been removed from the app but no info about this in the update info Missing Devices? I can see nowhere near the correct number of devices connected to the Box2 via the Central app? Box2? The Box sub forum…
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THIS IS DRIVING ME NUTS, i have 2 macs i use together
i have 2 macs i use together and both are added to my devices. i am within my device limit but my ongoing issue is everytime i restart both macs one or both has to be re signed into Bitdefender. My new problem is now when i authorise on one mac then the other the first logs out. doesn't matter which way round but right now…
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Subscription shows activated but also shows not installed
Hi everyone! my subscription is about to expire in a few days but I purchased a new subscription. The new subscription is different from my current subscription. I did the steps to install and activate it and it says the subscription is activated but in the bitdefender central it also shows "not installed". Can someone…
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How do I Renew the Subscription for 1 Device now ?
The deadline for renewal of my Anti Virus Plus is 3 Weeks away. The current subscription is for 3 Devices. I am only using 1 Windows 10 PC now. What procedures must I follow to purchase a 1 Device subscription? I am very confused. I turned Off the Auto Renewal option recently.
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Getting all automated emails from Bitdefender in french
Hello. For some reason all the emails I get from bitdefender is in french. I have selected english both on the app and in the broswer. As I don't speak french I have no idea what the emails say, nor do I understand why this problem started.
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inserted a new activation code to extend my subscription, added a new subscription instead.
I entered an activation code to extend my subscription, but got another subscription instead. How can i correct it?
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Internet Security for Windows 3 devices
Hello I have a subscription that I am not using because of a technical issue doucmented elsewhere in this forum. I just bought a MacBook Air. I guess there isn't a way to convert my subscription to Mac OS. Is there a reason why the subscription isn't just a number of devices and OS independent?
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Subscription Tracking
As an older retired kind of computer aware, I help lots of the local elderly with their computer issues. Since many of the issues relate to security (they all love bottomless internet ratholes), I "purchase" a BitDefender license that supports multiple devices (10 in this case). I try and document each of the neighbors I…
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Does Bitdefender offer a 2-year subscription for the Premium Security package?
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Activating new subscription after upgrade from BD Total Sec to Premium
Hello, I don't undestand what to do… I mean: I have my BD Total security expiring in Oct, 28th 2025. Now I've decidet to renuve it and to upgrade to bD Premium security. I payed and all worked fine, I went to BD Central,/My subscrictions and I can see bot subscipsions I own: total security (last day cot 28) and the new one…
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Penalty for automatically renewing BD subscription?
Maybe some people smarter than me can understand why Bitdefender chooses to charge higher prices for automatic subscription renewals than for manual renewals. I received an email on 04 July 2025 as follows. Hello [Surname Forename], We are glad you decided to continue using Bitdefender and automatically renew your…
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How can I deactivate auto renewal of a purchased subscription
Hi, I activated Total Security and had to enter payment details to activate the subscription. It is now showing Bitdefender Total Security Individual with auto renewal. I cannot see any details as it says that the subscription has been bought with a different email address which I do not own personally. So I cannot see or…
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I have 2 subscriptions
I have total security that runs out in 23 days, I just purchased the premium. will it automacally swith over when my first one expires?
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My Bitdefender account uses an email address that I no longer intend to use. How do I change it?
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How I can track my refund request?
Dear Bitdefender Support Team, I opened the following tickets three days ago regarding unauthorized charges made to my credit card account, but I have not yet received any response: Ticket number: 1010544821 Ticket number: 1010544804 I would like to kindly ask for an update on the status of my refund request and the…
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Big Problem with Upgrading to Premium Security Family plan
OK, I have Total Security Family Plan - did a chat with customer support to upgrade to Premium Security Family Plan. Was told to go ahead and buy the new one and then reallocate the devices and then turn off auto-renewal on the old plan. Guess What - THAT DOESN"T WORK. Can't activate the new subscription as long as the old…
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Do I need a payment method if I bought a key online?
Hey, so i bought a key online to renew my subscription, but when I click on "activate with key" I end up on a screen that wants my payment information and a checkbox that says it will automaticly renew my subscription for 50€. I obviously do not want this cause I already have a key :( Any other way to activate a key…
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Duplicate Subscriptions
How do I determine if my two subscriptions are duplicates? I have two and don't know why since they both go back to 2021. There is no customer service number or email for me to inquire. How does one get info on such a matter?