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"Low password complexity policy" in "User Behavior Risks"
Hi all, We have a lot of endpoints showing this problem. Can you explain on which criteria this risk is calculated ? We don't manage to reduce this risk Thank you
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Incident still created after creating custom exclusion rule.
I seem to be getting incidents for screen capture despite having an exclusion set. I have the following exclusion rule set: However, I am still getting incidents for the exact command line that is in the rule: Can someone please advise why this is still occurring?
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New On-Access Process Memory Scan Option
Has anyone tried this new feature with the april release of gravityzone ? If yes, ..... Was there any noticed impact on cpu utilization ? How much if any, does it slow down launching or running an application ? Does Bitdefender recommended machine cpu and memory recommendation, when using this option?
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Issue with Uninstall task job stuck at In Progress
Have done this many times before but trying to remove bit defender under Network from a pc via the Gravity Zone console. The job started but has been sitting at In progress for a few hours. Version is 6.23.o-4 How can I stop this job so I can try to send another one? It wont let me delete it I guess because it says its In…
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Antimalware Scan Interface Security Provider
what does this feature do? what impact does it have on performance and usability
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False positive
How do i submit a false positive for Bitdefender to review? Bitdefender is blocking my site so our customers can not access it.
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Active Directory Integrator greyed out.
Hey everyone. New to GravityZone and Bitdefender Endpoint Security. My process thus far has been to make one of our client's inhouse servers a relay server. Once this server checks into GravityZone, I'm able to set it as an Active Directory Integrator. What might be the issue when this option is greyed out? I know this…
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Email client protection
Hello! We are looking at a mention somewhere of how gravityzone.bitdefender for MSP is protecting email client against email virus treat. In the profile you only see POP for incoming and SMTP for Outgoing. Is it actually protecting email client like Outlook and HOW? Seems a basic question be cant find the documentation...
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GravityZone Malware Outbreak email
What should you do when you receive a GravityZone Malware Outbreak email? I would appreciate some insight into what i should do each time. We have 30 users and when i go into control center in bit defender to the threats xplorer and find the user name and email for the staff to look for that particular email that has been…
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How to have log visibility and RED traffic report in BitDefender GravityZone?
We are currently doing tests with one of our clients. We have the Active Firewall and network protection module. It turns out that they run a censorship circumvention program called psiphon3 but neither the antivirus nor any of the other modules block it or detect it as suspicious. The curious thing is that I see the…
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Unknown scan
I had a user complaining of his machine freezing. Around the same time, he noticed BD scanning a network drive that is specifically excluded. The policy specifies 2 scans, a Quick Scan and a Daily scan. The Scan log shows this: The "Device Scan" is the offending one, scanning only the network drive. I can't find where it…
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Bitdefender Gravityzone - Scan Logs report
Hi, I am running Bitdefender Gravityzone - monitoring 17 workstations. Is there a report I can run that will show me the scan activity for all the workstations, so I can see at an instant if any of them are not up to date? PAO
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Gen:Variant.Bulz.264037
Hi, may I know if this is a legit virus? Gen:Variant.Bulz.264037. If it is, is there any way to remove it completely?
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Virus Detection
Hi. Since few days ago, Bitdefender Gravityzone detected hundreds of virus every single day. BEST mentioned that the virus was blocked. However, same kind of virus detected on the day after. May I know how to detect the root cause and is there any way to stop this virus detection?
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Where can I find how many devices are included with my subscription
My company purchased Bitdefender GravityZone this past year and we have started adding more employees and computers. We are trying to figure out where we can look to see how many devices we can install Bitdefender on before we have met the maximum for our subscription. We can go to our Bitdefender GravityZone cloud page…
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Bitdefender Gravity - add new licenses doesn't work!
Dear, We are using Bitdefender Gravity 20 license active. We needed 20 more licenses and we ordered and we got new activation key. After added new activation key the licenses still remain 20?! Can you please help on this?
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Integration of BitDefender GravityZone Cloud to IBM Qradar with API
hello, we trying to do an Integration of BitDefender GravityZone Cloud to IBM Qradar with API. at this time, you don't have any DSM or Instructions to do that. we've tried to make this connection with DSM of SUMO and we faild: we took this Curl code and run on Postman: " curl -k -X POST…
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Change the Type
Anyone Know how to change or create a new "type" in packages section Bitdefender Gravity Zone Thanks.
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Disable Bitdefender
How do I temporarily disable BD? This console doesn't come with much options and looks different from the ones posted here before.
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What is the difference between 'Advanced Threat Security HD' and 'Advanced Threat Control'?
Greetings. I've got GravityZone access and paid BitDefender licenses through SyncroMSP. When it comes to BitDefender, what is the difference between 'Advanced Threat Security HD' and 'Process Inspector (Advanced Threat Control)'? I found an (old?) document on the BD site…
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Did Bitdefender Delete an Entire PST File
We use Bitdefender Gravity Zone and found three or four emails in quarantine from 2012. This happened after running a deep scan. I deleted the emails from quarantine and the next day after opening Outlook the entire PST file is not missing.
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Issue with Google Drive and Bitdeffender
Hello, The issue that my clients have is that Google Drive synchronizes continuously and thus uses the internet connection continuously which therefore results in a general drop in speed. Today by re-checking Google Drive settings, I saw that there was BitDefender Endpoint Edition on the PC and it had deleted almost 4…
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Global Company - Any Problems Managing Devices in BD Gravity Zone
New client with staff in Taiwan, Korea, and India. Onboarding to staff members in the US, will there be any problems when staff in other countries run the installer? Staff speaks English, there won't be any language change between installations.
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Remediation Questions After a Failed Attack
Recently a client’s desktop was compromised with what we believe was an attempted Emotet Malware attack. We found a trojan password stealer during remediation. The computer was taken offline, completely reimaged, well tested, data scrubbed then introduced back into the network. Everything appears to be well but we’re…
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Insecure (HTTP) link
Hello All, I am using gravityzone to manage all the endpoints security but recently I noticed that we have a pop up message when try to open a http link from inside email messages Insecure (HTTP) link This link is attempting to redirect or download a file from an insecure (HTTP) website. Due to the insecure link, we are…
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How to activate subscription - migration error
I used a trial version of bitdefender gravity zone, liked. but trial expired before I could purchase/extend. Now I Have purchased a bitdefender subscription for 8 devices was sent an activation key - but get error message saying 'were not able to migrate'. it is on the self help with advice to contact support team . I have…
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3 Infected Files
I ran a report and it came back showing information under Statistics Basic Infected items: 3 Resolved Items:16 My question is I can see the 16 emails that were resolved are in quarantine. How do I find information out about the 3 showing as "Infected Items?"
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GravityZone reports
I manage 13 sites using GZ. Each is configured to send two daily status reports. On 27 Jan, five of the sites received one report "A", and no site received report "B". On 28 Jan, all sites received both reports. On 29 Jan, six sites received report "A" and no site received report "B". And on 30 Jan, no reports. The reports…
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Product Updates and RDP
1) Update product Version on slow ring to 7.4.2.142 Engine should be 791028- Windows 2) Update product Version on fast ring to 7.4.3.146 Engine should be 791028- Windows If you have outdated endpoints do a reconfigure command and reload everything from the dashboard. There is a policy update network protection-> check off…
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Bitdefender Endpoint installations all fail at 66%
I have basically been unable to install any Bitdefender Endpoints on any workstation or laptop for two months now. It is the same story every time. It gets to 66% (starting services) and then hangs for hours (unless I manually kill the install process). The Windows Event Log is full of the following message: “The…