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My laptop camera is not detected
Hello all, I know some similar question has been posted (https://community.bitdefender.com/en/discussion/82472/no-camera-access) but the solution posted on this old thread doesn't work with me. I think this old thread is related to an Asus laptop (with Control Center) but I have an Acer. My problem : My camera (integrated…
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How to hide my name?
I have an Android cell. I posted a printer on a Freecycle site, and a person responded with a phone number. I called it to arrange a dropoff site. He answered with "hello my first and last name". I have never used my real name online, and here is this stranger whose phone is displaying my real name and phone number. I said…
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What does a 'blue line' across an email mean?
I get a 'blue line' from left to right across certain emails, when I click on it it disappears. This line appears mostly on bank emails or purchase emails. When I get the email Bitdefender notifies me in a small window 'Suspicious Activity', that the email is not directed where it should be. I know at one point my…
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Data breach on my email
I checked my email about data breach and turns out in 2020 i had 3 data breaches and one was on cit0day Should i do something even if it is old? since then i already changed passowrds but i'm about to set a password manager, would this help?
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How to uninstall SafePay
SafePay creates more annoyances than it's worth for me, so how do I eliminate it from by Bitdefender account? It launches and takes over my screen for banking sites that are on my exception screen. Sometimes I have to reboot my PC to get my system back to normal.
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Bitdefender blocking software (Articulate Storyline) character library
Hi, Bitdefender is blocking my software Articulate Storyline character library. The software crashes when I import a character. I have turned the antivirus off to test it. Articulate has suggested the exe's to put into the exceptions, but it still will not work. (Advanced threat defense.) Am I missing anything else?
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MT4
Hi all, I am new to this but I have had Bitdefender for many years. I have a problem as it has suddenly put my MT4 program into quarantine. It is asking for me to chose another path to restore it. However, when I chose another path, it says " The system does not have rights to access the specified path" This is very…
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Scan Flash Drives defaults to 'Autoscan'
Total Security. Scan Flash Drives defaults to 'Autoscan' each time computer is booted. It's annoying and I want the "disabled" option to remain disabled each time I boot computer.
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Email protection
Hi, I use Total Security and have added my mum's phone to my account. Is it possible to add her email address to the Email protection option? Being in her 80s she is clueless about not opening unknow emails with attachments. If I can do this, do I need to know her email (gmail) password to add her? Thanks in advance anyone…
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Regarding Vpn
I have purchasesd Ultimate Security. I have also installed it on my iOS device. Here I got 3 types of VPN by Bitdefender. One is Hydra, Which I got by downloading from app store. Now I am confused about those three VPN installed on my IPHONE. One is Mobile security, Web protection, Hydra! Which one should I use? I have…
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Facing Problem in Installing Antivirus
My name is Sanjeev Mansotra I'm facing issues in installing antivirus. What are the key steps and considerations one should take into account when installing antivirus software on a computer to ensure effective protection against malware and other cyber threats?
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Is Kurt Williams, ("Bit license, 2509") from CA a bonafide Bitdefender technician?
I called for support and was contacted by the above individual. I fear a scam as money was exchanged.
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What happened to the speedy startup of my Windows 11 loaded Computer since the last Bitdefender upda
Please give the question box more room. Screen space is free........
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Private navigation: how to disable.
Everytime I open my browser, I have to fill in my username and password on websites I frequently visit. I just want to be remembered by these websites. I remember to have seen a setting somewere, but I can't find it anymore. I want to disable this setting, because is undoable to search in my extensive Excel sheet for…
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Lost Outlook emails
HI. I did a full system scan and once it was done all my emails from outlook is gone. The log show that they have been placed in quarantine but I don't find them there. How do I get my emails back? Sean
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Any suggestions regarding the identification of an unknown WiFi router?
This appeared on multiple devices with a strong signal. The SSID was AD_201_T1872EFHU_F_e6cf. I live in a rural area with my closest neighbor at about 1000 feet away. It disappeared after several minutes I have a metal roof that is grounded if that matters.
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my desktop widget never shows up anymore on desktop.
Turning on computer and after starting up the desktop widget never shows up on the desktop? I make sure it is turn on at start up, but still does not show up on desktop!!
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Bitdefender Total Security Firewall problem
Hello. I am a Windows 11 Pro user. I reinstalled my operating system. I did a clean install. Then, I installed the necessary programs I used. Finally, I installed the Bitdefender Total Security security program. When I restart my computer, although my computer has internet access, internet browsers etc. I noticed that the…
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online radio buffering issues
since installing Bitdefender the two regular radio stations I listen to on the net whilst working, start buffering almost immediately and I have to seek an alternative source to play the radio eg. mobile phone - I prefer playing the radio stations through the PC as I have decent speakers - I have tried Firefox, Opera and…
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Why Bitdefender blocking my company website
Hi. I have problem with access to our company website [*url removed by @Flexx*] .I get information that Bitdefender blocked access to the dangerous page. Our developers checked the code and there is no malicious code?!? How to find why Bitdefender blocked our page? I see that issue is likely on [*url removed by @Flexx*],…
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Are there any official authorized resellers of Bitdefender home products in China?
I have come across a store on the Chinese online shopping platform Taobao with the name containing "比特梵德Bitdefender杀毒软件正品店" and it appears that this store is selling Bitdefender's home products. But this seems quite suspicious Because, since 2013, Bitdefender's home products have ceased to provide Simplified Chinese…
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How do I white list a program that is being blocked by Advance Threat Defense?
Bitdefender does not give me the option to add this program as an exception under ATD - the toggle is greyed out.
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What's the problem with i-love-git.com?
We are taking some training on Git from an O'reilly online book and the supplemental resources are on the site i-love-git.com. Bitdefender stops us in our tracks when we try to go there. What's the problem with it?
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Netgear Armor by Bitdefender Doesn't know why the URL is being blocked. Where do I go from here?
I started getting notifications on my phone for a malicious URL being blocked by Netgear Armor. I logged into my Armor account on my PC and it is showing a few times this URL was trying to be accessed from my cellphone. I did not browse to this URL. It seems to happen when my phone is just sitting idly.…
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Slow performance and stuttering during any gameplay
Can anyone help sort out the problem of slow performance during gameplay? After installing Bit Defender, I've got proper stuttering in all games, which was never the problem. It is not the case in the hardware, as I have a 16GB DDR6 NVIDIA GeForce RTX3070 GPU and 64GB of RAM. I have tried to shut down Bit Defender, and it…
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I noticed something today?
A search did not give me a real answer, so I am sorry to ask here, but it is a bit odd in my opinion. I re-installed Bitdefender TS a day or two ago, after my licence was renewed. (On my new Desktop.) But just now I noticed that on my Windows 11 Pro 64 bits desktop, Bitdefender TS shows 32 bits processes in task…
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Why is https://www.auskec.kr/ flagged by BD as unsafe?
At https://www.auskec.kr/ (in Opera, on Windows) I get ~~~~~ Web Protection by Bitdefender Suspicious page blocked for your protection https://www.auskec.kr/ Your connection to this web page is not safe due to an untrusted security certificate. Phishing sites often use fake certificates that trigger this alert, and their…
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Password Protection Error
Hello All, In the past I created a password to protect my firewall settings from being changed. I thought I removed the password sometime ago. Unfortunately, I no longer recall the password and I am unable to make any changes to. There are no options to reset this function. Can someone please help?
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How To Completely Stop All Bitdefender (Antivirus Plus) Services in 2024?
I want to stop all functions and defense for a while. Thanks for any help.
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Opening Port On Firewall, Not For Specific Program
I'm using Bitdefender with a Netgear ORBI system. I need to open a specific port in the firewall. I see discussions about this need, but not since 2015 or so. Is there a way to do this now?