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Update Failing
Hi, I just looked at my dashboard recommendations to realize there was an update. I clicked install and after being stuck on 80% for a while, I got an error message (screenshot below). I'm currently retrying but I am stuck at 80% again. Does anyone know a fix? Also, I no longer see the update banner in the dashboard but…
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Bitdefender Total Security And TorGuard
Hey. Just installed Bitdefender Total Security and it seems that it can't work with my VPN client TorGuard. When I try to run TorGuard client it comes with this message: In the firewall "torguarddesktopQt.exe" has full access. Any advice to get this to work? I'm not interested in using Bitdefender VPN. I usually use…
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Why does Bitdefender Total Security installation on my WIndows device fail to complete?
I am attempting to install Bitdefender Total Security on a new Windows device, running on Windows 11. I have checked that my subscription is active. I downloaded the executable installation file from Bitdefender's website, and ran it. I see two windows appear in sequence that I understand I am supposed to see. The first…
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Problem With Bitdefender Logo On Windows 11 Taskbar
Hello to everyone in the community! I created this topic to centralize the messages in case anyone is having the same problem. Today I performed a fresh installation on a device using Windows 11 and I noticed that the AV icon on the taskbar is missing the Bitdefender logo. It's not a serious problem, nothing that changes…
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System slow down after installation
After years with Karspersky, I have installed Bitdefender some days ago. Since then, I am experiencing a consistent slowing down of the system, when connecting to specific websites. What's the reason for this? Any remedy?
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Remove Anti Spam Toolbar in Thunderbird
Hi - this has been asked before but nobody has posted a working solution. I'm using Thunderbird 102.3.1. I have disabled the Bitdefender anti spam toolbar in settings, but the toolbar returns when I restart. Please help! It's a big, annoying toolbar and I don't need it. Thanks.
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Bitdefender update after PC startup which uses a lot of PC resources.
Ciao, ho le impostazioni di aggiornamento standard e ho notato che dopo alcuni minuti di riavvio del PC inizia il processo di download di Bitdefender e quindi il processo di test di integrità (o qualcosa di simile). Questi processi richiedono alcuni minuti utilizzando risorse PC elevate, sia in termini di utilizzo della…
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Time to adapt to the system
Hello to everyone in the community 🙋🏻♂️ I would like to know how long it takes for Bitdefender to adapt to my system? I say this because I believe there is a time for AV to adapt to the system and not consume so many resources compared to those who have installed AV recently. Thank you very much for those who answer 🙂
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Latest Update Blocks Discord And Valorant, But Not Other Sites (YouTube)
Hi, On my daughters' Windows PC (completely up to date Win 10), Bitdefender updated and afterwards Discord doesn't work (never connects) and Valorant won't work. Web browsing is mostly broken but some sites, such as youtube, does work. Explorer itself is sort-of hung but if I disable the Ethernet adapter, explorer springs…
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'Update check interval' schedule is being ignored
BitDefender Internet Security (Paid version), Build 26.0.27.90, Engine version: 7.92916 Windows 10 Pro 21H2 19044.2006 I have automatic updates ON and Silent updates OFF, as part of long running problem I have had with engine updates disconnecting me from remote desktop sessions (but that isn’t what I’m reporting here).…
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Bitdefender not updating since September 26, 2022
Good morning, Please assist me. Usually Bit updates every morning when I switch on my laptop. It encountered an update error on 26 Sep, and has not updated since. Im concerned. Your reply is appreciated. Thank you Heidi
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Bitdefender blocking UUP Dump
I had turned off Bitdefender Shield in “Protection Features > Antivirus > Advanced > Bitdefender Shield before starting UUPDump, but it still blocked UUPDump. Copy of Notifications follow: Bitdefender Shield in “Protection Features > Antivirus > Advanced > Bitdefender Shield before starting UUPDump. Potentially malicious…
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Code erreur 2023
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Moved: Annoying popup saying my system is at risk
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Moved: I want to purchase a different version of Bitdefender. how can I upgrade without having 2 s…
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Problems after last update
Hello, i have Bitdefender Internet Security installed on my pc Windows 11 22h2, after last bitdefender update i started to have problems with explorer.exe when open file explorer from scratch it took 20/30 seconds to open, plus sometimes it crash and restart explorer. I solved the problem unregistering bdshellext.dll but…
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How to re-install Bitdefender after crash?
I had to delete Bitdefender because Windows 7 ordered me. How can I re-install without paying again?
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Moved: Chrome extension for password manager not working, any ideas.
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Oh my gosh... the popups...
What on earth do i have to do to STOP THE POPUPS?! i've tried profiles, I've tried disabling everything... oh my gosh is it ever frustrating!!!! It's especially embarassing when they keep coming up during remote presentations, but the most frustrating thing is how i can't do anything in my current software until I close…
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Add a device - My wife's laptop problem
Hello, I went through the steps to add my wife's PC laptop. On my computer, it shows it has been added and protected. On her laptop, it shows Bitdefender has expired. There is an icon to click on in the left sidebar that I can open to view this message. There appeared to be no problems when I clicked on the link in the…
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Moved: 2FA phone died - unable to access account
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outlook with windows 7 and outlook 365, bitdefender addin
on my outlook email account in windows 7 i have a bit defender button to identify emails as spam. the button is in my top menu. in my outlook email 365 (still using windows 7) i don't have this bit defender button. is there a way to install a bit defender add in to my outlook 365 email.
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My Huawei Share Multiscreen Collaboration Stopped Working
Hi all, after have installing bitdefender on my huawei laptop(windows 11), my huawei share stopped working. Huawei share is a tool that connects your phone to your computer using multiscreen collaboration where you virtually project your phone screen onto your computer. Anyone could give me an explanation ?
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How can I turn off the anti spam toolbar in TB?
Hi, how can I permanently deactivate the Bitdefender anti-spam toolbar in Thunderbird? Turning the anti-spam module off in Bitdefender has no influence and if I deactivate the add-on in Thunderbird (or even delete the *.xpi file in the profile) it’s back again after restart. I asked the same via email form to the support –…
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Why am I getting "update error -2023" on one of my 20 machines?
Just started happening earlier this morning: "update now" fails with error -2023. I cannot find any information on error -2023. BitDefender Central for my account shows this particular machine operating normally, with no issues or security alerts for quite some time. What is error -2023? What does it tell me to do? It…
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Moved: I am trying to create a mesh network in my home
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Bitdefender on WinXP
Hi, I still run an old PC on winXP to run some electronics design software that I use often. I have an active subscription for 5 pc for Bitdefender. The PC is not online. How do I install Bitdefender on this PC? does it work on winXP? Zahir.
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Boot up slow
On my Asus Win 7 tower I uninstalled Eset Internet Security then installed newly purchased Bitdefender Antivirus Plus. My boot to desktop time was 20 sec. with Eset and now it is 50 sec.+ with BD. How can I speed up boot time with BD?
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Newly installed and updated Bitdefender is out of date
Hi, Should I be worried about a newly installed version of bit defender (Build 26.0.25.86) updated 15 minutes ago (immediately after installing and doing the first scan, I'm guessing) is recognized as out of date by windows? Is support for this product current (I see posts about this issue from many years ago) and are…
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When will BD Personal Edition in Simplified Chinese be available?
When will the market planning department of BD have a simplified Chinese version and pay no attention to the Chinese market?