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How to install Bitdefender on Windows
How to install Bitdefender on Windows (full guide here) This article guides you on how to install Bitdefender on Windows. Before proceeding with the installation, make sure your PC meets the system requirements. You can also watch the steps presented in the video below.
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Problem With Bitdefender Logo On Windows 11 Taskbar
Hello to everyone in the community! I created this topic to centralize the messages in case anyone is having the same problem. Today I performed a fresh installation on a device using Windows 11 and I noticed that the AV icon on the taskbar is missing the Bitdefender logo. It's not a serious problem, nothing that changes…
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Bitdefender services are loading now, please wait
I'm getting the above message when mouse pointer is hovering over the Bitdefender Icon in the Sys tray. I have uninstalled and re-installed (just). When I did this it said "you are safe" BUT, after a reboot it goes back to the above error. Bdservicehost and BDuserhost and other BD's are showing in Task Manager. Win 11 23H2…
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Bitdefender total security version 27.0.49.249 issue
Hi everyone, My bitdefender updated to version 27.0.49.249, I noticed 2 issues with so far. After the update installed I rebooted my PC and then after about an hour or so the tray icon showed a little yellow exclamation mark, when hovering my mouse over the tray icon I got a message saying "Action required: Add a valid…
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What the "Fix" actually does for vulnerabilities
Some of you may have encountered this issue. "Feature: Vulnerability With automatic sign on after restart, your device saves the Windows credentials of the user last logged in and keeps them automatically logged in after a device restart. This could pose a risk to your privacy, as your data and device could be exposed to…
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Updates Taking a Very Long Time to Complete
In the last couple of days updates to Total Security 2024 are taking a long time. It's been stuck on 0% for several minutes now. Update took about 15 minutes to finish yesterday. There is nothing wrong with my internet connection and prior to two days ago updates were fast.
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Bitdefender Antivirus Plus Dashboard disappeared
I'm just posting this in case it helps someone. After many back and forth with support and mounting frustration this finally worked for me. So one day my paid Bitdefender Antivirus Plus Dashboard disappeared. Gone from my system tray. Clicking on the desktop icon brought nothing up. It was strange I've been using it for…
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The current Bitdefender version, build number link.
I'm sure most of us know how to find our version, build number via the BD system tray icon, right-click, About. As well as clicking the life preserver at the top of the main UI Dashboard, and Product information at the bottom. But here is the link to confirm that the build you're on, is the most current build available.…
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Experience with installing Bitdefender
I have just moved across from Kaspersky Internet Security (subscribed for ~10 years) to Bitdefender (free trial), motivated by the invasion of Ukraine. I share with you some feedback on my initial experience with installing Bitdefender. To install the product the user needs to download & run a small (~14 MB) "installer",…
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List of BUGs to fix in the Home versions.
Hi, Below is the list of bugs that I think Bitdefender should work on as a priority before thinking about any new implementations. Obviously this has the sole aim of suggesting improvements that serve to make both the free version and the paid version increasingly competitive compared to the competition. I believe in the…
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How do I protect My Hyfai TV-Computer box with No cell phone to scan?
Hi There, I was wanting to know how do I protect My Hyfai Tv-Computer box. When I open My Bitdefender it says to install bitdefender on a new device, but then it says to scan the square box You see at the top right corner Well I can't do that as I do not have nor want a cell phone, Everything seems to go in this direction.…
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Vulnerability Bug
Hello, I'm using Bitdefender Internet Security, and the software warns me of a Vulnerability Risk. After that, I checked my Windows Update, but there was nothing, so I ignored the Bitdefender notification. When I find out there is no vulnerability risk on my Windows Updates, I'm doing a Vulnerability Scan on Bitdefender…
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vulnerability does not clear after installing updates.
I ran vulnerability scan, and it showed that I had an update to install. I installed the update, and it said that the update was installed. However, when I went back to the vulnerability scan it said that I needed to install an update, but it is the same update as indicated before. what do I do in this situation. I looked…
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Updates for SafePay
When using SafePay I now get a message that says 'to get latest Bitdefender SafePay updates you need Windows 10. You have Windows 7' However, I have Windows 8.1. Anyhow, does this message and the fact that I am running windows 8.1 mean that I will not get any latest updates to SafePay and my 'SafePay' use is compromised or…
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Announcement for users encountering the error -1007 during Bitdefender update
In the event you are encountering the error code -1007 when updating Bitdefender, kindly contact our Support teams for further assistance. You can get in touch with our engineers by choosing one of the contact channels available here: https://www.bitdefender.com/consumer/support/help/ Thank you for your understanding.
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UI - Text selection problem
Hello I´m using the Total Security Version in Portuguese Brasil. I was trying to select a content in a notification to futher search about what is about and just realize a mouse displacement. Altought the selection occours it start a few characters behind of where the mouse it´s showing. Just made a record. How to fix…
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Instability Issue - BSOD - atc.sys
Hi, I am reaching out through the community since it seems obvious that the "support" system is completely useless! I sent two weeks ago a complete report of the issue with the log, the detail of what was done, .dmp of the crash and the .info file. However I have never received a response and since I have no backup of that…
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A bunch of update error notifications + How do I delete Bitdefender VPN?
Hello, I just made a post a couple of hours ago about updates error whenever I try to update. For some reason I can't reply to it so I'm going to explain here: I reinstalled BD and now windows defender says it's out of date and I get an "update encountered an error" with a -1008 error code notification every few minutes.…
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How can I turn off the anti spam toolbar in TB?
Hi, how can I permanently deactivate the Bitdefender anti-spam toolbar in Thunderbird? Turning the anti-spam module off in Bitdefender has no influence and if I deactivate the add-on in Thunderbird (or even delete the *.xpi file in the profile) it’s back again after restart. I asked the same via email form to the support –…
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Problem With Bitdefender Detection Almost Bricked My Windows Installation
This is more of a suggestion to the Bitdefender team than a discussion because a false detection almost bricked my device I was using a program called Winaero Tweaker basically a program to tweak dozens of options for fine-grained tuning of various Windows settings and features I was browsing a couple of items then when I…
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Bitdefender support doesn't help !!
Hi . ive been trying to solve my issue via Bitdefender support chat . its been a month or two and still no one helps! all agents say " sorry the second level collogues are busy and we will put your case in priority " or something similar and … issue : Bitdefender stopped selling my region license but three different agents…
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LOVE the product
I had given considerable thought before purchasing Bitdefender Total Security. For years I was using a competitor., and with that competitor product there were times when the downloading of virus updates hadn't taken place. I also found that product blocked certain places for which I had to sign in, so in order to do so, I…
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How to add Outlook to email protection?
Unable to add Outlook to email protection with message : from Bitdefender Something went wrong We couldn't complete the activation flow. Please start again. and from Microsoft "We're unable to complete your request invalid_request: The provided request must include a 'client_id' input parameter."
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Bitdefender (v27.0.49.250) not updating automatically on standard user account
Hello, I'm using Bitdefender version 27.0.49.250 on Windows 11, and I'm seriously concerned about the fact that updates never happen automatically when logged in as a standard user (non-admin). Yes, the updatesrv.exe service is running under the LocalSystem account, and yes, automatic updates are enabled in the settings.…
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Downloading signature databases
Hi I don't know if I'm writing in the right topic. If not, please move it to the right place. Question. Do Bitdefender developers plan to finally reduce the signature database in terms of weight in MB? Downloading dozens of MB (sometimes even 500MB) each time doesn't make sense, does it? First, it's a lot of data…
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Why will 1 Critical Windows Update never go away
This stupid update keeps saying Bitdefender has resolved the issue, then it reappears over and over. It’s enough to make me want to uninstall Bitdefender because I never have this issue with any other antivirus, and I’ve used them all.
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Newbie question: in dashboard - devices - Remove
My first post here, please bear with me. I have no doubt that the answer to my question is available somewhere, but I searched in vain. The "Remove" option in the upper right-hand corner of my dashboard—does that function as a sort of license manager? In other words, does it allow me to remove a device and then reuse…
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Bitdefender Possible BSOD
Good afternoon, I have a computer running Windows 11 64 bit on an Asus Zephyrus M16 laptop from 2021. I have Bitdefender Total Security version 27.0.47.241 installed: About half an hour ago, when I turned on my computer, I was confronted with a Bluescreen. I couldn't get there in time to take a picture of the screen with…
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How Do I Uninstall Bitdefender VPN Permanently?
Whenever I try to uninstall Bitdefender VPN, it auto-reinstalls itself the next time Bitdefender updates itself. How do I uninstall Bitdefender VPN in such a way that it stays uninstalled permanently?
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problem importing Keepass database
Tried to import my keepass database but can't as it report's back saying wrong format. Windows 11, Bitdefender premium security plus. Trying out SecurePass. Any advice is welcome.
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I am getting Error Code 1014 when Bitdefender tries to update. I can't find how to correct that.