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Web Protection - iOS Logs
Hi all iOS mobile security is a great tool and with the web protection as shown below helps keep you safe. I have this on my daughter’s iPhone. Q. Is there a way to see exactly what she has been viewing rather than a brief category only pie chart. Can I view like a 7 day log? If so how? Thanks in advance
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Mobile security normal range of scanned connections
the app is reporting thousands of connections checked every day since I installed the app. This amount seems incredibly high for what I am actually doing. There is also a category with negative connections which makes zero sense to me and I cannot get information regarding what’s in the categories. Anyone have insight for…
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is malware trying to attack my phone?
I have some blocked connections that have shown up on my iPhone. These are urls I have never seen - I presume they are trying to connect to me and web protection says it's malware. This doesn't feel good. How are they connecting to me and does it mean I am susceptible if web protection is off? Do I need to change my IP…
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Web Protection - VPN DNS checker, data policy
Hi I have BD total security and have just added it to 4 family iOS mobiles. My query is this: I have noticed its created a VPN Profile that connects on demand to a BD dns web server to check my browsing live whist using. Just what can BD see? Is there any data issues with this type of filter? My wife is already saying ….…
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Premium VPN vs Web protection
i have purchased Bitdefender ultimate but i can’t use Web protection and VPN premium in the same time on my IOS device If i activate VPN premium, web protection disables and vise versa.
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Same issue not able to connect to web protection
I am not computer savvy and need help with this.
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Anyone else with problems connecting an iPhone 16plus to Web protection after upgrade to iOS 18.3.1?
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Wifi calling not automatically starting
Google Pixel 7 Pro, Android 15 (but happened since 12) I've searched to see if this topic has been covered, couldn't see, and apologise if it has. Quite often, wifi calling won't automatically initiate, and I have to turn aeroplane mode on then off (or reboot) to get it started. Not the heaviest user, so don't really…
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On iOS, Spotify covertly uses location with no option to disable
Hi, I am attaching some screenshots about behaviour that seems, to say, plain wrong, on iOS. Why does Spotify (Legal entity in Luxembourg, Sweden) feel entitled to hijack my phone's location settings? Note: I am a Romanian national, but using Bitdefender inside EU / European Single Market Area (EEA). I mean, there are…
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I forgot my App Pin
I wrote do an my App Pin but its not working. When I click FORGOT PIN it goes back to the Dashboard. I am so upset as others have had this same issue so why hasn't Support fixed it. Thank God that I have a second phone. Suggestion's
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BD Did Not Catch Antimalware Hub??
I currently use a Samsung A54 and Chrome as my browser. I recently had a tab open by itself that had 'Antimalware Hub Click' in the address. This site continues to randomly open in Chrome even after multiple BD scans of my phone. I have tried to identify anything that was installed during this time, but cannot locate…
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Web protection - unable to connect
Has anyone experienced this error when trying to activate Web protection on iPhone?
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Can't connect Bitdefender app on Android phone to account.
I recently updated my anti-virus subscription from 3 devices to 5 so I could have it on my phone. I connected to my bitdefender central account on my phone and went through the hoops of installing antivirus through my subscription. Once installed my account recognises my phone and says it's all installed and green ticked,…
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Subscription renewal payment not being accepted
I am being offered to renew my Bitdefender Mobile Security subscription which had expired and shows that not all my devices are indicated to be included.
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Does bitdefender block javascript, if so I can I unblock
I have a Samsung A12 mobile and I use Firefox. On several sites I get a warning I need to enable javascript. There is no flag I can select in the Firefox settings to enable Javascript. However if i run about:config I am supposed to see if javascript is enabled. When I do that, it is blocked, presumably by bitdefender.
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Attached Phishing Test Documents were not detected by Bitdefender Android Premium Mobile Security
https://www.virustotal.com/gui/file/bbf881bd33f3053e6dc7447371811587dc6d72dcf4e4ca98bf30e36847b18704 https://www.virustotal.com/gui/file/f51ad955f6fb83989ce73fd165c467cfadf596ce7b74c4cd74ac318aee58fcf6/
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Ignore Threat Detection - Android
Just trying out BD on my mobile, did a scan and found some software that it has flagged as a threat. It is not. How do I get BD to ignore this, when I used norton it had a button that you clicked to ignore but I can't locate anything like that for BD. Any help would be great. TIA.
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App lock
I am not able to find the app lock option, not even in the settings. I want to unlock some apps. Already waited a bunch of time on this....
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Anyone having some incoming calls blocked
since installing bitdefender some calls seemed to be blocked. The ones I know about are call centers but they are true businesses and not scams. How do I fix?
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Point d'exclamation blanc dans carré rouge
Hello, for several days now I've been playing with a white exclamation mark in a red square at the top of my screen. I've checked all the updates and notifications and everything seems normal. This red square appears and disappears several times a day for no apparent reason. Thank you for your help.
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Installazione
Hi installato Bit Defender su telefono Android ma mi chiede di disattivare una funzione e il sistema operativo ritiene pericoloso: appare il triangolo rosso. Posso fidarmi a disattivare questa funzione di protezione della privacy?
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Your phone is constantly sending data from a site
Please help me if your phone is constantly sending data to a site and doing it regularly to the site I couldn't figure it out.
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Phone protection clean up.
Over the years I have gotten new phones, iPads, and computers. Now when I look at the list of devices protected it's kind of a mess. The names of the devices are not unique and its pretty confusing. I have new devices, but have kept the older one and use them not infrequently. What's the best way to clean up this mess?…
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How to stop my subscription to Mobile Security and automatic renewal?
I have read many posts and also contacted the helpdesk with many mails but they don't seem to understand my problem. (I get a link to contact with 2Checkout, from whom I only get two old subscriptions). I can't find where I can stop the automatic renewal of my subscription to Mobile Security. In fact I want to stop the…
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Can't open Bitdefender on iPhone 5
I'm trying to install on my mom's ancient iPhone 5, but I can't get the website to open. Other websites open fine, just this for some reason. I've cleared history, powered down and restarted, tried on Safari & Google, checked all the settings. I'm at my wit's end and don't know what else it could be.
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Bitdefender Scanner App Alert wirhout having installed a new app
Hi, Does anyone have the same issue? My Mobile Security says on a daily basis, that there is a new app installed which is not safe, even though I did not install a new app. I get every day this push notification Someone knows why this happens or how to get rid of this? Thanks
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Mobile security still locked after paying for a new subscription
I re-installed mobile security after it expired and taking a break and it's locked. So I followed the link and paid for a new subscription, but it's still locked? What do I need to do? Thanks.
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Installation
I bought a Total Security subscription. I installed it on my laptop ok but whenever I try to install it on my android mobile I end up in googleplaystore bring asked to buy a subscription. I've tried to install via central, playstore and QI code. None work. secondly when I access central on my andoid it tells me both my…
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Pin Numbers Are Highlighted After Pressing . . . .
I activated Bitdefender's App Lock feature and found that when I press a number, the background turns sky blue and the number displays on the screen. I activated the malware feature, and the message currently reads, “You Are Safe!” Why are the numbers highlighted and displayed after being pressed?
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Bitdefender Mobile Security OR Bitdefender Ultimate Security?
I have had Bitdefender Mobile Security on my Android phone for some time. Recently, I gave Norton 360 the boot on my Windows laptop and installed Bitdefender Ultimate Security. I have noted that this allows me to secure up to five devices. Should I now uninstall Bitdefender Mobile Security from my phone and replace it with…