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Error code 501 when scanning (android)
Hi, I have a error code 501 when scanning my device. the scan stop half way and give me the code, no explanation for it. it say my device is at risk. Android phone
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Clear Web protection page Traffic categories
how can you clear the traffic categories that shows on the web protection page? It is showing information about browsing history that a privacy app should not reveal. This is for the Armour VPN product on an iOS device.
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Web protection on iPhone
Hello, I have an iOS device, The mobile security keeps telling me that I have an issue with the device which is my "Web protection" is turned off. What's this product exactly? Is it another VPN in addition to Bitdefender VPN? How does it help? Thanks!
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Bitdefender Mobile Security: Battery Drain On iOS. Any Fix?
Hi, I have an iPhone 13 pro and notice very bad battery life with bitdefender using 83% of the battery. Don’t think that was like that previously. do others have similar experience? Is there anything I can do to reduce battery usage without compromising security?
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Please help, my ipad is not working - black screen
I need help with my sons ipad that is now in black screen. I have tried charging, long pressing power button along with home button. Not sure what else to do other than reach out to Bitdefender to please help!
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phone protection
What are the ways to protect my phone from hacking? There are cases of hacking into social media accounts and obtaining data. Is it possible to protect against this?
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I am receiving notification web protection is turned off on several devices but it is turned on?
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Android, accidental clicked a link in email
As said, I opened up an email from a friend and I accidentally clicked the link not once but twice trying to close email. It was a spam email. Nothing uploaded on page, nothing, but there were no warmings from bitdefender. Any advice?
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How To Remove "B" Symbol From Android Screen?
I have just updated my Moto G50 to Android 12 but, when it restarted, there is a Bitdefender 'B' symbol on the right hand edge of the screen and, although |I can move it up and down, I cannot make it go away! Can anybody help with this, please?
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Ключ активации не спаботал
Здравствуйте приобрела сегодня Bitdefender Total Security на андроид Ключь активации получила в личном кабинете , я его ввела в приложение но он не активировался и пишет до сих пор осталось 5 дней . Не подскажите ключи сразу должны активироваться или после когда дни закончаться
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How can we scan iPhone with bit defender for malware?
I have installed the application for iPhone, however the scan finishes in 10 seconds and says everything is safe. I am sure the application is not scanning all the files in my iPhone. Can anyone please let me know, how can we scan iPhone maybe from bit defender PC scanner?
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How do i report dodgy looking text message links
Hi , I've went to the report page to report a message which came to me from my post office but the link looks suspicious because it's asking me to pay custom's in something i didn't order . How do i report this ?
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latest Huawei Health version
I am using a Huawei watch GT 2 with its "Huawei Health" APP installed from the Google Play Store. Now APP warns me that there is an upgrade but sends me to the Huawei website. What can I do to make sure the .apk that Huawei makes me install is not malicious? How can I do a deep scan of the APP with Bitdefender?
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Dodgy postal link in text message
Hi , I received a text message from what looked like my postal service saying i needed to pay custom charges but i never ordered anything and the link was suspicious. I contacted my postal service and they confirmed this. Why did bit defender not pick this up ? Its that not the reason im paying for this service .
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How to add a pin code to lock Bitdefender App itself?
so that no one can change your setting in the app Thanks
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The little man down in the corner
I just got Bitdefender installed on my Tablet and Mobile phone. On both there is placed a little man down in the right corner. What is he supposed to do? Though he looks harmless stretching his arms out, punching him does absolutely nothing. Wonder if he is supposed to do something ?
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De ce pe tabletele i hunt strong x pro se tot dezactivează protectia web?
Am o tableta i hunt strong x pro și se tot dezactivează protectia web. Am incercat pașii de pe site ul bitdefender suport și tot degeaba . Țin să menționez că nici nu mă lasă că sa exclud bitdefender din aplicațiile pentru optimizarea bateriei. Deși îmi spune că optimizarea bateriei nu este permisă serviciul web se tot…
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Android scan Completeness
When Bitdefender runs a scan on my android device, the number of apps it claims to check is many fewer than are actually on my device. Also there is no mention of operating system files being scanned? My question is why does Bitdefender appear to be doing inadequate incomplete scans on my android device? I used to use…
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Not sure what how to fix these issues
Hi I recently installed bitdefender. It's scanned my phone and told me everything is ok and configured everything for me which was fine . When I then gave my email account it's told me there were breaches found and issues I needed to fix so when I kicked it's telling me that that was leaked through certain websites which…
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Kindle
Hi I've just successfully downloaded Bitdefender to my Laptop but when I try to to the same on my Kindle I get... This Google account is not yet associated with a device. Please access the Play Store app on your device before installing apps I have tried to do as suggested but the message still keeps coming up. Do you have…
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Bitdefender Security & VPN on Samsung S21 Ultra Android - Apps connect very slowly - why???
Hi there, since I installed Bitdefender Security & VPN on my Samsung S21 Ultra Android, some apps like e.g. Surveillance cameras, various games very slowly or sometimes not at all. If I switch VPN off, then everything goes normally. It doesn't matter whether I'm at home (Fritz Box with Repeater 2400) or in the office…
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How can I prevent my kids to by-pass the parental control using a pop-up
I limit my kids screentime using the parental control function in the Totalsecurity package, but the kids have found a way to get their screentime without the app counting the time, they open the app (youtube for example) in a pop-up and then they can watch it as long as they want, same goes for other apps. Has anybody…
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Extremely slow browser use
When I installed Bit Defender Total Security on my Iphone, the web surfing browser became significantly slower. Any suggestions?
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Unable To Activate Web Protection On iOS. Any Help?
I've subscribed to it, but I cannot use it. I would appreciate any advice, thanks!
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QR Code security
Hi All I'm an 'Ask Leo' fan and, after reading the latest issue, I have concerns regarding the protection by BD against malware encoded in QR units. Will BD isolate malware and prohibit connections to 'fatal' URL's? For the time being, I am avoiding QR codes. I have just uninstalled the QR code scanner on my android phone,…
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Why Bitdefender unable to play sound in do not disturb mode
When i tried to find my device i play sound to locate but i found that my phone was in do not disturb mode. why this happens?
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Bitdefender popups on Note 20
I have a new note 20 and Bitdefender pop ups keep telling me that a certain action has been checked and is clean. Trouble is this pop up stays on screen for a long time and I cannot remove it. It blocks areas where I wish to work on screen. Can anyone help to prevent this. It never happened on my note 8. I am going crazy !…
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Quit accessibility button at miui 13
Hello everyone, I've just updated to miui 13.0.1.0 on my pocophone x3 pro and a weird floating button appeared on the screen: If you see at the middle of the screen, on the right side, the icon of bitdefender appears. It seems to be an accessibility one, but when turning this feature of it keeps showing. I've checked the…
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Tenho assonatura Bidefender security e não posso instalar
Boa Tarde Pedi V.Exas
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App I didn’t download is running 24/7
I got a notification on my IPhone SE 2020 that my screen time was up 68% from the week before, which was weird, and discovered an app that’s been running 24/7 since last Tuesday called “Ohio State”. This is really weird because I’m not an Ohio State fan - I didn’t (knowingly) install it and I don’t recognize it. It’s not…