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Anyway to ignore threats on the free version of the mobile app?
Hi, I don't use the paid version on my phone since I'm more careful w/ it than my pc, but I have an app that keeps getting flagged due to it being an start on launch app and very old [link removed by admin] ananyways it's annoying and I want to make an exclusion for the app
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I want to delete my photo.
I found that my face was taken by bitdefender mobile due to a mistake in entering a pin number. I want to delete this photo. What should I do?
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Banking apps flag Bitdefender as unauthorised
Granting Bitdefender mobile app (Android) accessibility permissions causes all my banking apps on my phone to refuse to work unless that permission is revoked. Any way to solve this?
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One click optimizer for Total Security on Andoid
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Account Privacy Settings/Android
Hey Community, In the account privacy settings I had an email address that bitdefender was monitoring, it showed there was a breach under that email address so i addressed & resolved the issue and thought when I tapped delete I assumed it only deleted the breach when instead it deleted the email add itself so when I try to…
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Android, connected to WiFI - Google Translate and Google Drive not working
Hi. When Bitdefender works and I'm connected to wifi i can't make google translate app working, as well as access to google drive via SolidExplorer. When I turn off bitdefender apps are working back.
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vpn
just purchased Bitdefender VPN cannot get it to work , it say up address has been exposed please help I called customer support tired of dealing with them. can someone help me or I Will take it at a loss 40 bucks down the drain Motorola one hyper android 11
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Microphone not working on Android 11 phone
Hi, I installed Bitdefender Mobile Security on a android 11 phone and the microphone wasn't working anymore. When I uninstalled Bitdefender Mobile Security the mivcrophone worked again. How can I solve this?
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I had to resubscribe via Google Playstore and when I opened the app, it's still on the payment page
It won't get past this reactivate page. I actually clicked the buy monthly subscription option and it just charged me AGAIN so there's two charges from my account via Google playstore. AND IT STILL won't get past the reactivate page.
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Can I prevent uninstallation of Bitdefender? If so how?
I'm making a trial installation of Bitdefender, which I only need for the purpose of locking apps in the event of theft. I just clicked Uninstall as you would for any app, and it uninstalled at once, just like any app. Can I prevent Uninstall? - without it a thief could just uninstall and protection is lost. For example,…
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My Bitdefender Deactivates throughout the day on My Samsung Galaxy Ultra S23
Hopefully by updating BD Mobile it will stop leaving me unprotected.
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Scan gets stuck
I recently purchased a bitdefender subscription. When I run the scan it gets stuck after scanning 38 apps out of 90 apps. Will it finish or there is a problem or bug with my version of bitdefender. Please help
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Smishing in iOS Devices
Need to improve in the mobile app itself. I still receive many smishing messages on my phone nowadays. 3-4 days of messages daily here in Canada.
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How to change Password in Bit Defender Central
Hello, i need to change password in in Bit Defender Central Account. I am using IoS, Android and a Laptop. Tell me at least on of these solutions. Thank you very much.
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Essential Tips for Securing Your Mobile Device
In today's digital landscape, ensuring the security of your mobile device is crucial. Here are some key practices to keep your information safe: Update Regularly: Keep your device's operating system and apps up to date to protect against vulnerabilities. Use Strong Authentication: Set strong, unique passwords and enable…
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Double Scan
Hi All, For the last few months or so I have noticed an odd "issue". After performing a manual scan using Bitdefender mobile, it gives the usual no threats screen. Tap "got it" and it returns to the screen with the start scan option. However if I wait about 15-20 seconds another scan will begin and repeat exactly the same…
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How to put emergency contact number
How to put emergency contact number
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Bitdefender Total Security
I have a paid subscription to this product but every time I click on Web Protection and Scam Protection I’m asked if I want to try before buying!! Why should this be and how can I rectify it?
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"Scam alert" operation
Hi, in BDM I noticed that with the "Scam alert" protection when I receive an email, a text message, or a WhatsApp with a malicious link I get a popup warning me that there is a malicious message but when I click on "delete" the message remains with the malicious link. Is this the correct behavior or should clicking on…
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Mobile security on ios does not allow hotspot connection
how can i enable laptop to connect to hotspot on ios. ? Which has mobile security
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Internet adversely affected by Bitdefender for iOS
I'm happy to report that after two years plus of not running Bitdefender on my iPhone X, it seems the battery drain had been fixed. I did not notice significant battery issues and percentage usage was under 15% from 80% a few years ago. However the new issue is that my internet surfing is severely reduced since installing…
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Why does Password Manager require a login to Bitdefender Central?
Password Manager accepts my biometric authentication and then proceeds to require a login to Bitdefender Central. If I knew my password to Bitdefender Central, then I could get my password to Bitdefender Central via Password Manager. However, it's a random collection of characters that I change periodically and I don't…
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qltuh.ch… alerts on S22 not detected
Hi, I keep getting alerts from qltuh.ch… on my android phone (S22); the alerts are for security breaches, data loss, card hacks etc and some prompt me to scan device. Bitdefender has not detected anything on phone despite my manual scans for malware. How do I get rid of these false alerts and why isn't BD detecting…
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28 failed log in attempts, Should I be worried?
Hi, I reviewed my security events for this account and apparent on the day I found out I was unable to access my account there were 28 failed log in attempts. Now, I know I tried several times to log in but I know I did not attempt to sign in over 2 dozen times. Should I be worried?
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Why doesn't bitdefender detect ad popup in photo editing app?
This ad popup only appears on my screen when I'm using Photo Studio App editing a photo. It's happened more than once and I've notified photo studio and they tell me it's not coming from them. Shouldn't my bitdefender mobile security web protection detect this and alert me?? I've attached screenshots below of ad popup.…
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Bitdefender for WearOS ?
A few days ago I both read an article and saw a TV news item on the poor protection and the ease by which lower end smarwatches, mostly for kids, could be hacked. While i do not consider myself overly paranoid, I did try to find a product, any product, dedicated to protect smartwatches with WearOS and did not come across…
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AppLock is not working for me either
I've tried everything that chat tech support recommended I tried everything that I'm reading here in the forum and I cannot get app lock to work. I've also looked for third party app locks that are not working well or display too many pop-ups so I really don't think I'm going to keep any of those junk apps . I do know that…
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Bitdefender mobile app on android not generating weekly reports
Hi everyone, I want to inform the community about an ongoing issue with the bitdefender mobile app on android. Since December 2023 it is no longer generating any weekly reports, it just shows on top that weekly reports date but no report is generated, the apps malware scanner counter is at 0 even when apps where scanned…
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Bitdefender mobile security, app anomaly scans false detection?
Good day, I have this new problem again this app anomaly features, has detected 1 app. I don't know which app has been detected but I tried going to the reports section, and find and review all the past detection. and I didn't seen any malware detection and app anomaly detection history in it so any thoughts in it? Also…
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Can't stop unrequested website
I hope someone can please help me find a way to prevent the website called artisanals.com.au from appearing on my mobile. There appears to be no "unsubscribe" link nor any other provision on the website to stop or block these notifications that have been appearing constantly out of the blue over the last few days. It is…