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SafePay is causing some conflicts with payment websites
When I try to log into State Farm for example, Safe Pay automatically causes issue logging in. It causes State Farm to immediately log me out. I know it's Safe Pay causing the issue because when I went into the privacy settings to disable it automatically opening on whitelisted sites the site would work fine after.
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Anti-tracker and Live Oak Bank Support
Using Chrome fully updated, I go to https://support.liveoak.bank/ and search for "Quick". One of the options offered is "How do I connect QuickBooks to my personal savings account?" If I select that option with the Bitdefender anti-tracker off, the webpage content changes to provide instructions on how to do what I want.…
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Anti-Tracker 'dead' after Win11 Restart
Every time I restart Win 11 and open Edge, the Anti-Tracker is inactive. All the buttons and knobs say it should be active but I to go into the Manage Extensions and turn it off then back on. Everything is latest version, as far as I know; and I have run 'Repair', 'Rest' on Edge and reinstalled Bitdefender.
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Turn off login attempt codes
I continuously have issues when trying to log in to bitdefender sites. I use multiple computers. I always have to wait for an e-mail sending a code to log in. I don't mind these security measures and I want to turn off this 2fa. Is this possible? How can I do this?
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Clarification on Bitdefender's Policies Regarding Pirated Software Detection and Reporting
Dear Bitdefender Support Team, I hope this message finds you well. I have a question regarding Bitdefender’s policies on detecting and reporting for exmaple "pirated software" and "pirated games". If Bitdefender detects such software on my system, will it report this to any authorities or third parties? Or do third parties…
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Bitdefender Safepay misbehaving
In the last month or two Bitdefender Safepay (Windows 11) has started misbehaving. I open Safepay and access one of my saved sites. It opens, and then after a time (around 1 minute) the window closes. When I click on the icon on the taskbar it reopens, but then repeats.
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Facial Login Not Working
I have Windows 11 and all of my settings in Bitdefender are toggled to allow access to my camera. When I open my laptop, the camera does not read my face to let me into my computer. I have to type in my PIN. This was not an issue two weeks ago? I have tried everything and basically I cant even access my camera from my app.…
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Remote access requestes after installation of Bitdefender
I installed a trial version of Bitdefender on 2 windows PCs (home), and since then (2nd May) I have received notices from my "Event Guard", which is a light home protection system supplied by the internet service provider (at the router level), that, until now, May 9th, there have been blocked 45 attempts for remote access…
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Lỗi quên pass
Làm cách nào để tôi lấy lại password
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Bug: Safepay - automatic opening when hovering over bookmarks in bookmark bar
Hi there, Since a longer time I'm facing an issue where Safepay automatically opens out of nowhere. After some testing I found out that this behaviour is driven by having a concrete website configured as to spawn Safepay when it is opened in the browser. This is intentional behaviour, but hovering over the browser…
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Online Shopping
Good afternoon, When you make online purchases and it's time to enter your payment system details, (mainly bank card) It doesn't seem to do anything. I hope safepay will be activated, but nothing happens. Is this normal operation? Thanks.
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Is email virtually untraceable with VPN ON?
When my VPN is active and I send an email, is it virtually untraceable (except for people smarter than those clever people at BitDefender HQ) ?? 😁
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Email notworking after URL block.
Good day all, on the 4th of March a URL on an email was blocked for a suspicion. Since then I am unable to receive emails on the particular account. Could this be because of the block? or did the URL affect my emails?
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Blocking e-mail from the same site
I've been receiving spam e-mails from a site (domain) that I never signed up on. I record them as spam, but I still keep getting them. I tried to unsubscribe, but I received a warning that the site wasn't safe. How do I stop these e-mails? Any help would be greatly appreciated.
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Block Microsoft Copilot?
Is there a way for Bitdefender to block Microsoft copilot from accessing the internet and/or sending data to Microsoft (without interfering with other Windows services obviously)? I'm running Windows 11 and Windows 10 home on 2 different computers.
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Bitdefender shut down to update itself while I was using Safepay! Can I stop it doing that?
I'd just logged into my bank with Safepay. Without warning, Bitidefender shut itself down to update and I lost the session. This hasn't happened before. Can I stop it happening again in the future?
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how to fix "Because of its privacy settings, this video cannot be played here.
This is what comes up when I try to view videos from a website I use often. How can I fix it so I can use this website? thanks jolee
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Password Manager bug
Hi, I found this problem on password manager, when i try to add a account name with some characters, in this case "(" or ")" or "/" it give me an error (image attached) I think this is importat because in some cases there's no account name, only a password or maybe the name actually have this characters. Thank u, have a…
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Bitdefender
OMG, I am trying to find virus software that ITSELF, does not spam me constantly. Quick Heal is disgraceful at this constantly trying to get me to upgrade or implement their other features and i can not tun this off so I am looking. I am concerned as I created this account to make this post and BD (this software) alraedy…
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Undeletable File
What is this the purpose of this Bitdefender file and why it cannot be deleted. file:///C:/Users/Kgam0/AppData/Local/Temp/BDWR_E4AAB8FE-480C-4E51-8D21-9C5C414BF4C5
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Password Manager Sometimes Doesn't Work in Safepay
About 25% of the time when using Safepay, my login information is not automatically entered. Safepay indicates "Bitdefender Password Manager is on". However, the "username" and "password" spots are not filled in and shows a greyed out key with a red dot. When I click on the greyed out key I get a message telling me to sign…
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Bitdefender Safepay window hiding
When I use Safepay, after a short time (20 secs to 1 minute), the Safepay window disappears and my screen reverts to the last Chrome window I was using. I can restore it to where it was by clicking on the Bitdefender icon in the taskbar, but the same thing happens again after a short period. My Bitdefender is up to date,…
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How to edit post
Hello, Is there a way I can edit a post? I can do one but not the other. Thank you, DebbieH
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BitDefender security
Hello, I have installed Bit Defender premium, not sure if it is Plus, I've had it for a few years, Now which I find is the best of the other ones I have had in the past, Then something happened and it is now rectified, I have inquired about this Is my computer protected? Is my email protected? Because I do not understand…
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Bitdefender Security
Hello, My issue is someone has bypassed the Bitdefender I have installed on my computer, he has access to all that's in my computer, and he has access to my online banking continuously, I have passwords all changed but he keeps on getting in, Bitdefender I do a scan every day, I use SafePay, have believed it to be safe to…
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Unable to login to a website using Safepay and some sites don't open automatically in Safepay.
Have only installed Bitdefender since Dec 2023. Have had a few problems logging into some websites - mainly financial or government but solved by going to homepage first rather than using saved login page. But the latest problem I cannot solve. It is an Australian Government website. I can successfully login if not using…
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HELP go-ipfs_v0.24.0_windows-amd64 what is this??????
I'm on my new PC, and I turned off Bitdefender because it doesn't allow Steam to run. The reason I turned it off was to play games. The reason Bitdefender blocks Steam is unknown to me; if someone has an idea, it would help a lot. But that's not my main concern right now. After turning off Bitdefender, I received a popup…
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turning off safepay
I am tired of the notification box popping up on every site I go to about Safepay. I have unchecked the box on the dashboard that says, Use our secure browser to protect your online transaction, but the box still pops up. What can I so to stop this?
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Unable to enter legitimate Zoom meeting
I am a new bitdefender user. I just tried to enter a legitimate zoom meeting and was wholly blocked - no option to bypass. I've read that it may have something to do with the webcam privacy settings but I'm unable to find those settings (tried settings, tried privacy). Has anyone else run into this problem? Is there a way…
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Safepay popups
How do I stop the safepay popups everytime I open a new website? I've disabled the facility in privacy settings but it hasn't made any difference.